Refund request

On Tue, May 12, 2026 at 12:30 PM, Fork Film

<losangeles@forknfilm.com> wrote:

Dear Bianca,

I’m really sorry that this has dragged on for so long. You’ve been incredibly patient, and it makes complete sense that you’d want clarity. I hear your frustration, and it’s completely valid.

I know it feels like it should be as simple as clicking a button, but the refund process on our end goes through several internal steps before the transaction can actually be released. That doesn’t make the delay any less frustrating, and I’m truly sorry it has taken this long, especially after you’ve already reached out multiple times.

I also want to share that we are a very small team managing a high volume of requests, but we are working as quickly and carefully as possible to make sure every refund, including yours, is completed properly. Our team is fully focused on moving things along so you can have your refund soon.

You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt for your records.

Thank you again, from the bottom of our hearts, for your patience, understanding, and kindness. We truly appreciate it.

Warmly,

Alex

On Tue, May 12, 2026 at 11:26 AM Bianca Ocampo <ocampo_559@yahoo.com> wrote:

You guys said it was priority it should not take another month to receive my refund when i have already waitied so long! I need my refund back now. 

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