🚨 URGENT — Contact (Refund request): Stephanie Okoli
okoli.stephanie@gmail.com · landed in losangeles@forknfilm.com
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- okoli.stephanie@gmail.comto losangeles@forknfilm.comInbound5/9/2026, 4:24:47 PM
🚨 URGENT — Contact (Refund request): Stephanie Okoli
🚨 URGENT — New Contact Form Submission
Purpose: Refund request
Name Stephanie Okoli Email okoli.stephanie@gmail.com Phone 3103595434 Booking ref 302D-N4X6-ZMT Show date 2026-05-09 City Los Angeles Marketing opt-in — No Message this showing Has been cancelled. I have requested A refund on May 6th and I HAVEN’T received a response. Please advice. Thank You. Reply directly to this email to respond to Stephanie Okoli.
- losangeles@forknfilm.comto okoli.stephanie@gmail.comReply (operator)5/9/2026, 7:28:09 PM
Re: 🚨 URGENT — Contact (Refund request): Stephanie Okoli
Dear Stephanie,I sincerely apologize for the delay in my response and for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused.Please know we made this decision only after considering every possible option. We completely understand your decision not to reschedule and are happy to accommodate your refund request for booking 302D-N4X6-ZMT.Refunds may take longer than usual as we’re currently managing high volume, but we’ll keep you updated. If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help. We hope to have the pleasure of hosting you at Fork n’ Film in the future.Warm regards,AlexOn Sat, May 9, 2026 at 9:24 AM Fork n' Film <hello@mail.forknfilm.com> wrote:🚨 URGENT — New Contact Form Submission
Purpose: Refund request
Name Stephanie Okoli Email okoli.stephanie@gmail.com Phone 3103595434 Booking ref 302D-N4X6-ZMT Show date 2026-05-09 City Los Angeles Marketing opt-in — No Message this showing Has been cancelled. I have requested A refund on May 6th and I HAVEN’T received a response. Please advice. Thank You. Reply directly to this email to respond to Stephanie Okoli.
DeliveredOpenedClicked - okoli.stephanie@gmail.comto Fork Film <losangeles@forknfilm.com>Inbound5/10/2026, 7:41:49 PM
Re: 🚨 URGENT — Contact (Refund request): Stephanie Okoli
Hello Alex,All Los Angeles shows are sold out so I can’t reschedule and I won’t be getting a refund for a while? This doesn’t seem fair to me? Can I at least get a time frame on when I will get my refund?On Sat, May 9, 2026 at 12:28 PM Fork Film <losangeles@forknfilm.com> wrote:Dear Stephanie,I sincerely apologize for the delay in my response and for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused.Please know we made this decision only after considering every possible option. We completely understand your decision not to reschedule and are happy to accommodate your refund request for booking 302D-N4X6-ZMT.Refunds may take longer than usual as we’re currently managing high volume, but we’ll keep you updated. If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help. We hope to have the pleasure of hosting you at Fork n’ Film in the future.Warm regards,AlexOn Sat, May 9, 2026 at 9:24 AM Fork n' Film <hello@mail.forknfilm.com> wrote:🚨 URGENT — New Contact Form Submission
Purpose: Refund request
Name Stephanie Okoli Email okoli.stephanie@gmail.com Phone 3103595434 Booking ref 302D-N4X6-ZMT Show date 2026-05-09 City Los Angeles Marketing opt-in — No Message this showing Has been cancelled. I have requested A refund on May 6th and I HAVEN’T received a response. Please advice. Thank You. Reply directly to this email to respond to Stephanie Okoli.
- losangeles@forknfilm.comto Stephanie Okoli <okoli.stephanie@gmail.com>Reply (operator)5/11/2026, 8:43:52 PM
Re: 🚨 URGENT — Contact (Refund request): Stephanie Okoli
Dear Stephanie,
I understand your frustration completely, especially since rescheduling isn't an option right now. I am escalating your request internally to get a more concrete timeframe for when you can expect your refund.
We are working through these as quickly as possible, and I will follow up with you as soon as I have an update on that timeline.
Warm regards,AlexOn Sun, May 10, 2026 at 12:42 PM Stephanie Okoli <okoli.stephanie@gmail.com> wrote:Hello Alex,All Los Angeles shows are sold out so I can’t reschedule and I won’t be getting a refund for a while? This doesn’t seem fair to me? Can I at least get a time frame on when I will get my refund?On Sat, May 9, 2026 at 12:28 PM Fork Film <losangeles@forknfilm.com> wrote:Dear Stephanie,I sincerely apologize for the delay in my response and for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused.Please know we made this decision only after considering every possible option. We completely understand your decision not to reschedule and are happy to accommodate your refund request for booking 302D-N4X6-ZMT.Refunds may take longer than usual as we’re currently managing high volume, but we’ll keep you updated. If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help. We hope to have the pleasure of hosting you at Fork n’ Film in the future.Warm regards,AlexOn Sat, May 9, 2026 at 9:24 AM Fork n' Film <hello@mail.forknfilm.com> wrote:🚨 URGENT — New Contact Form Submission
Purpose: Refund request
Name Stephanie Okoli Email okoli.stephanie@gmail.com Phone 3103595434 Booking ref 302D-N4X6-ZMT Show date 2026-05-09 City Los Angeles Marketing opt-in — No Message this showing Has been cancelled. I have requested A refund on May 6th and I HAVEN’T received a response. Please advice. Thank You. Reply directly to this email to respond to Stephanie Okoli.
DeliveredOpenedClicked - okoli.stephanie@gmail.comto Fork Film <losangeles@forknfilm.com>Inbound6/3/2026, 8:36:30 PM
Re: 🚨 URGENT — Contact (Refund request): Stephanie Okoli
Hello Alex,
I am following up regarding the refund for the event that was canceled by Fork N Film.
On May 11, I was informed that my refund request had been escalated and that I would receive an update regarding the timeline. It has now been over a month, and I have not received either a refund or a status update.
Since the event was canceled and rescheduling was not available, I am requesting that my refund be processed immediately. If the refund has already been submitted, please provide the processing date and any reference number available.
If I do not receive a response within 5 business days, I will explore other options available through my payment provider and consumer protection channels.
On Mon, May 11, 2026 at 1:44 PM Fork Film <losangeles@forknfilm.com> wrote:Dear Stephanie,
I understand your frustration completely, especially since rescheduling isn't an option right now. I am escalating your request internally to get a more concrete timeframe for when you can expect your refund.
We are working through these as quickly as possible, and I will follow up with you as soon as I have an update on that timeline.
Warm regards,AlexOn Sun, May 10, 2026 at 12:42 PM Stephanie Okoli <okoli.stephanie@gmail.com> wrote:Hello Alex,All Los Angeles shows are sold out so I can’t reschedule and I won’t be getting a refund for a while? This doesn’t seem fair to me? Can I at least get a time frame on when I will get my refund?On Sat, May 9, 2026 at 12:28 PM Fork Film <losangeles@forknfilm.com> wrote:Dear Stephanie,I sincerely apologize for the delay in my response and for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused.Please know we made this decision only after considering every possible option. We completely understand your decision not to reschedule and are happy to accommodate your refund request for booking 302D-N4X6-ZMT.Refunds may take longer than usual as we’re currently managing high volume, but we’ll keep you updated. If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help. We hope to have the pleasure of hosting you at Fork n’ Film in the future.Warm regards,AlexOn Sat, May 9, 2026 at 9:24 AM Fork n' Film <hello@mail.forknfilm.com> wrote:🚨 URGENT — New Contact Form Submission
Purpose: Refund request
Name Stephanie Okoli Email okoli.stephanie@gmail.com Phone 3103595434 Booking ref 302D-N4X6-ZMT Show date 2026-05-09 City Los Angeles Marketing opt-in — No Message this showing Has been cancelled. I have requested A refund on May 6th and I HAVEN’T received a response. Please advice. Thank You. Reply directly to this email to respond to Stephanie Okoli.
- losangeles@forknfilm.comto Stephanie Okoli <okoli.stephanie@gmail.com>Reply (operator)6/3/2026, 8:42:03 PM
Re: 🚨 URGENT — Contact (Refund request): Stephanie Okoli
Dear Stephanie,
I’m really sorry that this has dragged on for so long. You’ve been incredibly patient, and it makes complete sense that you’d want clarity. I hear your frustration, and it’s completely valid.
I know it feels like it should be as simple as clicking a button, but the refund process on our end goes through several internal steps before the transaction can actually be released. That doesn’t make the delay any less frustrating, and I’m truly sorry it has taken this long, especially after you’ve already reached out multiple times.
I also want to share that we are a very small team managing a high volume of requests, but we are working as quickly and carefully as possible to make sure every refund, including yours, is completed properly. Our team is fully focused on moving things along so you can have your refund soon.
You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt for your records.
Thank you again, from the bottom of our hearts, for your patience, understanding, and kindness. We truly appreciate it.
Warmly,
AlexOn Wed, Jun 3, 2026 at 1:36 PM Stephanie Okoli <okoli.stephanie@gmail.com> wrote:Hello Alex,
I am following up regarding the refund for the event that was canceled by Fork N Film.
On May 11, I was informed that my refund request had been escalated and that I would receive an update regarding the timeline. It has now been over a month, and I have not received either a refund or a status update.
Since the event was canceled and rescheduling was not available, I am requesting that my refund be processed immediately. If the refund has already been submitted, please provide the processing date and any reference number available.
If I do not receive a response within 5 business days, I will explore other options available through my payment provider and consumer protection channels.
On Mon, May 11, 2026 at 1:44 PM Fork Film <losangeles@forknfilm.com> wrote:Dear Stephanie,
I understand your frustration completely, especially since rescheduling isn't an option right now. I am escalating your request internally to get a more concrete timeframe for when you can expect your refund.
We are working through these as quickly as possible, and I will follow up with you as soon as I have an update on that timeline.
Warm regards,AlexOn Sun, May 10, 2026 at 12:42 PM Stephanie Okoli <okoli.stephanie@gmail.com> wrote:Hello Alex,All Los Angeles shows are sold out so I can’t reschedule and I won’t be getting a refund for a while? This doesn’t seem fair to me? Can I at least get a time frame on when I will get my refund?On Sat, May 9, 2026 at 12:28 PM Fork Film <losangeles@forknfilm.com> wrote:Dear Stephanie,I sincerely apologize for the delay in my response and for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused.Please know we made this decision only after considering every possible option. We completely understand your decision not to reschedule and are happy to accommodate your refund request for booking 302D-N4X6-ZMT.Refunds may take longer than usual as we’re currently managing high volume, but we’ll keep you updated. If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help. We hope to have the pleasure of hosting you at Fork n’ Film in the future.Warm regards,AlexOn Sat, May 9, 2026 at 9:24 AM Fork n' Film <hello@mail.forknfilm.com> wrote:🚨 URGENT — New Contact Form Submission
Purpose: Refund request
Name Stephanie Okoli Email okoli.stephanie@gmail.com Phone 3103595434 Booking ref 302D-N4X6-ZMT Show date 2026-05-09 City Los Angeles Marketing opt-in — No Message this showing Has been cancelled. I have requested A refund on May 6th and I HAVEN’T received a response. Please advice. Thank You. Reply directly to this email to respond to Stephanie Okoli.
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