Ticket Credit

2ZMG-8V4S-C511P

2ZMG-9C3V-JR01P

We were very excited for the event but were unable to attend due to the inclement weather. We greatly appreciate your help in obtaining a credit for a future screening.

Thank you,

Leslie Castillo

(732) 977-7190



Hi Leslie,

Thank you so much for reaching out and for providing all the necessary details regarding your reservation for the 2/22 screening of Princess and the Frog. I sincerely apologize that you never received a response from us regarding the event status amidst the blizzard - that is certainly not the level of service we aim for, and I completely understand why you had to make alternative arrangements.

I have noted the ticket numbers for both you and Kleeshay Brunson (2ZMG-8V4S-C511P and 2ZMG-9C3V-JR01P).

Instead of making you wait for a coupon credit, we want to make this as easy as possible for you. Please click the link below to view our upcoming schedule, and just let us know which event and date work best for you both:

Click here to view available dates!

Once you pick a date, simply reply to this email to let us know, and we will take care of everything else to get you both officially rescheduled on our end!

Warm regards,

Sam

Customer Support

On Sat, May 9, 2026 at 1:49 AM Leslie Castillo <les.castillo@aol.com> wrote:

Hello, 

My name is Leslie Castillo. My friend, Kleeshay Brunson, and I had bought tickets to a screening for Princess and the Frog: NYC on 2/22/26 at 6:30pm.

Unfortunately, we were unable to attend due to the blizzard that occurred on that date. When I reached out via email, I never received a response on whether the event was still occurring. We live in NJ and we’re unable to travel via our planned method of NJ Transit.

I reached out on social media and was told that we could receive a coupon credit valued at the cost of our original tickets so that we would rebook at a future date. 

Our ticket numbers are below: 

Leslie Castillo 

2ZMG-8V4S-C511P

Kleeshay Brunson 

2ZMG-9C3V-JR01P

We were very excited for the event but were unable to attend due to the inclement weather. We greatly appreciate your help in obtaining a credit for a future screening.

Thank you,

Leslie Castillo

(732) 977-7190

Hi Sam, 

Thank you so much for your help! We understand things happen. Could we please sign up for The Princess and the Frog on 6/14 at 1pm in NYC?

Thank you again!

Leslie 

On May 18, 2026, at 3:33 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Leslie,

Thank you so much for reaching out and for providing all the necessary details regarding your reservation for the 2/22 screening of Princess and the Frog. I sincerely apologize that you never received a response from us regarding the event status amidst the blizzard - that is certainly not the level of service we aim for, and I completely understand why you had to make alternative arrangements.

I have noted the ticket numbers for both you and Kleeshay Brunson (2ZMG-8V4S-C511P and 2ZMG-9C3V-JR01P).

Instead of making you wait for a coupon credit, we want to make this as easy as possible for you. Please click the link below to view our upcoming schedule, and just let us know which event and date work best for you both:

Click here to view available dates!

Once you pick a date, simply reply to this email to let us know, and we will take care of everything else to get you both officially rescheduled on our end!

Warm regards,

Sam

Customer Support

On Sat, May 9, 2026 at 1:49 AM Leslie Castillo <les.castillo@aol.com> wrote:

Hello, 

My name is Leslie Castillo. My friend, Kleeshay Brunson, and I had bought tickets to a screening for Princess and the Frog: NYC on 2/22/26 at 6:30pm.

Unfortunately, we were unable to attend due to the blizzard that occurred on that date. When I reached out via email, I never received a response on whether the event was still occurring. We live in NJ and we’re unable to travel via our planned method of NJ Transit.

I reached out on social media and was told that we could receive a coupon credit valued at the cost of our original tickets so that we would rebook at a future date. 

Our ticket numbers are below: 

Leslie Castillo 

2ZMG-8V4S-C511P

Kleeshay Brunson 

2ZMG-9C3V-JR01P

We were very excited for the event but were unable to attend due to the inclement weather. We greatly appreciate your help in obtaining a credit for a future screening.

Thank you,

Leslie Castillo

(732) 977-7190