Need a refund…

Hi,
I was one of the customers that was supposed to have a Fork n’ Film event tomorrow. My code doesn’t work for a rescheduling, and the event sale closed.

Can I please get a refund?

AU

Hi Azuki,

Could you please let me know which specific event you are interested in? Once I have that information, I can check for available dates and let you know what we have.

Additionally, could you clarify the details regarding the buy-one-get-one offer you mentioned? 

Best regards,

Alex

On Sat, May 9, 2026 at 1:07 PM Azuki Umeda <umedaazuki@gmail.com> wrote:

Hi Alex,

I’d love to reschedule but the website is not working on my end. It says that sales have ended. Could you help me navigate on this? I also did a buy one get one off, so I am hoping I can still use that.

AU 

Sent from my iPhone

On May 9, 2026, at 1:02 PM, Fork Film <losangeles@forknfilm.com> wrote:



Dear Azuki,

I sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused.

Please know we made this decision only after considering every possible option. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take longer than usual as we’re currently managing high volume, but we’ll keep you updated.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Alex

On Sat, May 9, 2026 at 12:56 PM Azuki Umeda <umedaazuki@gmail.com> wrote:

Hello, 

Wondering any updates?? I'd love to request a refund. 

AU

On Thu, May 7, 2026 at 1:29 PM Azuki Umeda <umedaazuki@gmail.com> wrote:

Hi,
I was one of the customers that was supposed to have a Fork n’ Film event tomorrow. My code doesn’t work for a rescheduling, and the event sale closed.

Can I please get a refund?

AU

--

Azuki Umeda

Adjunct Professor Chapman University

California State University Long Beach MFA Dance

Chapman University BFA Dance Performance, BA Integrated Educational Studies 

Hi Azuki,

Thank you for that information. Unfortunately, we do not have Ratatouille scheduled again until March 2027.

Regarding the discount you used, we will honor your original pricing. If you choose to reschedule, we will not charge you any additional fees, so you are all set in that regard.

Please let me know if you would like to select a different date or event, or if you would prefer to proceed with the refund.

Best regards,

Alex

On Sat, May 9, 2026 at 1:20 PM Azuki Umeda <umedaazuki@gmail.com> wrote:

I'd love to do the Ratatouille event on September 4th. 

Unfortunately I don't remember what offer it was... but I remember I paid 50% off. I paid it 3 months ago, so I am not remembering correctly. I did buy 2 tickets, though!

AU

On Sat, May 9, 2026 at 1:09 PM Fork Film <losangeles@forknfilm.com> wrote:

Hi Azuki,

Could you please let me know which specific event you are interested in? Once I have that information, I can check for available dates and let you know what we have.

Additionally, could you clarify the details regarding the buy-one-get-one offer you mentioned? 

Best regards,

Alex

On Sat, May 9, 2026 at 1:07 PM Azuki Umeda <umedaazuki@gmail.com> wrote:

Hi Alex,

I’d love to reschedule but the website is not working on my end. It says that sales have ended. Could you help me navigate on this? I also did a buy one get one off, so I am hoping I can still use that.

AU 

Sent from my iPhone

On May 9, 2026, at 1:02 PM, Fork Film <losangeles@forknfilm.com> wrote:



Dear Azuki,

I sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused.

Please know we made this decision only after considering every possible option. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take longer than usual as we’re currently managing high volume, but we’ll keep you updated.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Alex

On Sat, May 9, 2026 at 12:56 PM Azuki Umeda <umedaazuki@gmail.com> wrote:

Hello, 

Wondering any updates?? I'd love to request a refund. 

AU

On Thu, May 7, 2026 at 1:29 PM Azuki Umeda <umedaazuki@gmail.com> wrote:

Hi,
I was one of the customers that was supposed to have a Fork n’ Film event tomorrow. My code doesn’t work for a rescheduling, and the event sale closed.

Can I please get a refund?

AU

--

Azuki Umeda

Adjunct Professor Chapman University

California State University Long Beach MFA Dance

Chapman University BFA Dance Performance, BA Integrated Educational Studies 

--

Azuki Umeda

Adjunct Professor Chapman University

California State University Long Beach MFA Dance

Chapman University BFA Dance Performance, BA Integrated Educational Studies 

Dear Azuki,

I sincerely apologize for the disappointment.

I have processed your refund request as discussed. If you see that we release more dates in the future and decide to change your mind, please let me know. We would still be happy to include an additional VIP upgrade for you if you choose to return.

Best regards,

Alex

On Sat, May 9, 2026 at 1:36 PM Azuki Umeda <umedaazuki@gmail.com> wrote:

That is extremely disappointing. 

I would rather refund at this point. Thank you so much,

AU

On Sat, May 9, 2026 at 1:24 PM Fork Film <losangeles@forknfilm.com> wrote:

Hi Azuki,

Thank you for that information. Unfortunately, we do not have Ratatouille scheduled again until March 2027.

Regarding the discount you used, we will honor your original pricing. If you choose to reschedule, we will not charge you any additional fees, so you are all set in that regard.

Please let me know if you would like to select a different date or event, or if you would prefer to proceed with the refund.

Best regards,

Alex

On Sat, May 9, 2026 at 1:20 PM Azuki Umeda <umedaazuki@gmail.com> wrote:

I'd love to do the Ratatouille event on September 4th. 

Unfortunately I don't remember what offer it was... but I remember I paid 50% off. I paid it 3 months ago, so I am not remembering correctly. I did buy 2 tickets, though!

AU

On Sat, May 9, 2026 at 1:09 PM Fork Film <losangeles@forknfilm.com> wrote:

Hi Azuki,

Could you please let me know which specific event you are interested in? Once I have that information, I can check for available dates and let you know what we have.

Additionally, could you clarify the details regarding the buy-one-get-one offer you mentioned? 

Best regards,

Alex

On Sat, May 9, 2026 at 1:07 PM Azuki Umeda <umedaazuki@gmail.com> wrote:

Hi Alex,

I’d love to reschedule but the website is not working on my end. It says that sales have ended. Could you help me navigate on this? I also did a buy one get one off, so I am hoping I can still use that.

AU 

Sent from my iPhone

On May 9, 2026, at 1:02 PM, Fork Film <losangeles@forknfilm.com> wrote:



Dear Azuki,

I sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused.

Please know we made this decision only after considering every possible option. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take longer than usual as we’re currently managing high volume, but we’ll keep you updated.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Alex

On Sat, May 9, 2026 at 12:56 PM Azuki Umeda <umedaazuki@gmail.com> wrote:

Hello, 

Wondering any updates?? I'd love to request a refund. 

AU

On Thu, May 7, 2026 at 1:29 PM Azuki Umeda <umedaazuki@gmail.com> wrote:

Hi,
I was one of the customers that was supposed to have a Fork n’ Film event tomorrow. My code doesn’t work for a rescheduling, and the event sale closed.

Can I please get a refund?

AU

--

Azuki Umeda

Adjunct Professor Chapman University

California State University Long Beach MFA Dance

Chapman University BFA Dance Performance, BA Integrated Educational Studies 

--

Azuki Umeda

Adjunct Professor Chapman University

California State University Long Beach MFA Dance

Chapman University BFA Dance Performance, BA Integrated Educational Studies 

--

Azuki Umeda

Adjunct Professor Chapman University

California State University Long Beach MFA Dance

Chapman University BFA Dance Performance, BA Integrated Educational Studies 

Dear Azuki,

I will certainly let you know once the refund has been fully processed. I am truly sorry again that the cancellation disrupted your trip, as we would have loved to host you while you were in town.

Please let me know if there is anything else you need in the meantime.

Best regards,

Alex

On Sat, May 9, 2026 at 1:47 PM Azuki Umeda <umedaazuki@gmail.com> wrote:

Please let me know when the refund is processed. We were from out of town so we were very much looking forward to this event. Thank you. 

On Sat, May 9, 2026 at 1:44 PM Fork Film <losangeles@forknfilm.com> wrote:

Dear Azuki,

I sincerely apologize for the disappointment.

I have processed your refund request as discussed. If you see that we release more dates in the future and decide to change your mind, please let me know. We would still be happy to include an additional VIP upgrade for you if you choose to return.

Best regards,

Alex

On Sat, May 9, 2026 at 1:36 PM Azuki Umeda <umedaazuki@gmail.com> wrote:

That is extremely disappointing. 

I would rather refund at this point. Thank you so much,

AU

On Sat, May 9, 2026 at 1:24 PM Fork Film <losangeles@forknfilm.com> wrote:

Hi Azuki,

Thank you for that information. Unfortunately, we do not have Ratatouille scheduled again until March 2027.

Regarding the discount you used, we will honor your original pricing. If you choose to reschedule, we will not charge you any additional fees, so you are all set in that regard.

Please let me know if you would like to select a different date or event, or if you would prefer to proceed with the refund.

Best regards,

Alex

On Sat, May 9, 2026 at 1:20 PM Azuki Umeda <umedaazuki@gmail.com> wrote:

I'd love to do the Ratatouille event on September 4th. 

Unfortunately I don't remember what offer it was... but I remember I paid 50% off. I paid it 3 months ago, so I am not remembering correctly. I did buy 2 tickets, though!

AU

On Sat, May 9, 2026 at 1:09 PM Fork Film <losangeles@forknfilm.com> wrote:

Hi Azuki,

Could you please let me know which specific event you are interested in? Once I have that information, I can check for available dates and let you know what we have.

Additionally, could you clarify the details regarding the buy-one-get-one offer you mentioned? 

Best regards,

Alex

On Sat, May 9, 2026 at 1:07 PM Azuki Umeda <umedaazuki@gmail.com> wrote:

Hi Alex,

I’d love to reschedule but the website is not working on my end. It says that sales have ended. Could you help me navigate on this? I also did a buy one get one off, so I am hoping I can still use that.

AU 

Sent from my iPhone

On May 9, 2026, at 1:02 PM, Fork Film <losangeles@forknfilm.com> wrote:



Dear Azuki,

I sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused.

Please know we made this decision only after considering every possible option. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take longer than usual as we’re currently managing high volume, but we’ll keep you updated.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Alex

On Sat, May 9, 2026 at 12:56 PM Azuki Umeda <umedaazuki@gmail.com> wrote:

Hello, 

Wondering any updates?? I'd love to request a refund. 

AU

On Thu, May 7, 2026 at 1:29 PM Azuki Umeda <umedaazuki@gmail.com> wrote:

Hi,
I was one of the customers that was supposed to have a Fork n’ Film event tomorrow. My code doesn’t work for a rescheduling, and the event sale closed.

Can I please get a refund?

AU

--

Azuki Umeda

Adjunct Professor Chapman University

California State University Long Beach MFA Dance

Chapman University BFA Dance Performance, BA Integrated Educational Studies 

--

Azuki Umeda

Adjunct Professor Chapman University

California State University Long Beach MFA Dance

Chapman University BFA Dance Performance, BA Integrated Educational Studies 

--

Azuki Umeda

Adjunct Professor Chapman University

California State University Long Beach MFA Dance

Chapman University BFA Dance Performance, BA Integrated Educational Studies 

--

Azuki Umeda

Adjunct Professor Chapman University

California State University Long Beach MFA Dance

Chapman University BFA Dance Performance, BA Integrated Educational Studies 

Hi Azuki,

You're very welcome. Please let me know if there is anything else you need, and have a great day.

Best regards,

Alex

On Sat, May 9, 2026 at 1:53 PM Azuki Umeda <umedaazuki@gmail.com> wrote:

Thank you for getting back to me very quickly! I appreciate the quick response during this time of high volume. 

AU

On Sat, May 9, 2026 at 1:49 PM Fork Film <losangeles@forknfilm.com> wrote:

Dear Azuki,

I will certainly let you know once the refund has been fully processed. I am truly sorry again that the cancellation disrupted your trip, as we would have loved to host you while you were in town.

Please let me know if there is anything else you need in the meantime.

Best regards,

Alex

On Sat, May 9, 2026 at 1:47 PM Azuki Umeda <umedaazuki@gmail.com> wrote:

Please let me know when the refund is processed. We were from out of town so we were very much looking forward to this event. Thank you. 

On Sat, May 9, 2026 at 1:44 PM Fork Film <losangeles@forknfilm.com> wrote:

Dear Azuki,

I sincerely apologize for the disappointment.

I have processed your refund request as discussed. If you see that we release more dates in the future and decide to change your mind, please let me know. We would still be happy to include an additional VIP upgrade for you if you choose to return.

Best regards,

Alex

On Sat, May 9, 2026 at 1:36 PM Azuki Umeda <umedaazuki@gmail.com> wrote:

That is extremely disappointing. 

I would rather refund at this point. Thank you so much,

AU

On Sat, May 9, 2026 at 1:24 PM Fork Film <losangeles@forknfilm.com> wrote:

Hi Azuki,

Thank you for that information. Unfortunately, we do not have Ratatouille scheduled again until March 2027.

Regarding the discount you used, we will honor your original pricing. If you choose to reschedule, we will not charge you any additional fees, so you are all set in that regard.

Please let me know if you would like to select a different date or event, or if you would prefer to proceed with the refund.

Best regards,

Alex

On Sat, May 9, 2026 at 1:20 PM Azuki Umeda <umedaazuki@gmail.com> wrote:

I'd love to do the Ratatouille event on September 4th. 

Unfortunately I don't remember what offer it was... but I remember I paid 50% off. I paid it 3 months ago, so I am not remembering correctly. I did buy 2 tickets, though!

AU

On Sat, May 9, 2026 at 1:09 PM Fork Film <losangeles@forknfilm.com> wrote:

Hi Azuki,

Could you please let me know which specific event you are interested in? Once I have that information, I can check for available dates and let you know what we have.

Additionally, could you clarify the details regarding the buy-one-get-one offer you mentioned? 

Best regards,

Alex

On Sat, May 9, 2026 at 1:07 PM Azuki Umeda <umedaazuki@gmail.com> wrote:

Hi Alex,

I’d love to reschedule but the website is not working on my end. It says that sales have ended. Could you help me navigate on this? I also did a buy one get one off, so I am hoping I can still use that.

AU 

Sent from my iPhone

On May 9, 2026, at 1:02 PM, Fork Film <losangeles@forknfilm.com> wrote:



Dear Azuki,

I sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused.

Please know we made this decision only after considering every possible option. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take longer than usual as we’re currently managing high volume, but we’ll keep you updated.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Alex

On Sat, May 9, 2026 at 12:56 PM Azuki Umeda <umedaazuki@gmail.com> wrote:

Hello, 

Wondering any updates?? I'd love to request a refund. 

AU

On Thu, May 7, 2026 at 1:29 PM Azuki Umeda <umedaazuki@gmail.com> wrote:

Hi,
I was one of the customers that was supposed to have a Fork n’ Film event tomorrow. My code doesn’t work for a rescheduling, and the event sale closed.

Can I please get a refund?

AU

--

Azuki Umeda

Adjunct Professor Chapman University

California State University Long Beach MFA Dance

Chapman University BFA Dance Performance, BA Integrated Educational Studies 

--

Azuki Umeda

Adjunct Professor Chapman University

California State University Long Beach MFA Dance

Chapman University BFA Dance Performance, BA Integrated Educational Studies 

--

Azuki Umeda

Adjunct Professor Chapman University

California State University Long Beach MFA Dance

Chapman University BFA Dance Performance, BA Integrated Educational Studies 

--

Azuki Umeda

Adjunct Professor Chapman University

California State University Long Beach MFA Dance

Chapman University BFA Dance Performance, BA Integrated Educational Studies 

--

Azuki Umeda

Adjunct Professor Chapman University

California State University Long Beach MFA Dance

Chapman University BFA Dance Performance, BA Integrated Educational Studies 

Hi, 

I still have not received the refund for this event. Could you please check??

AU

On Sat, May 9, 2026 at 2:00 PM Fork Film <losangeles@forknfilm.com> wrote:

Hi Azuki,

You're very welcome. Please let me know if there is anything else you need, and have a great day.

Best regards,

Alex

On Sat, May 9, 2026 at 1:53 PM Azuki Umeda <umedaazuki@gmail.com> wrote:

Thank you for getting back to me very quickly! I appreciate the quick response during this time of high volume. 

AU

On Sat, May 9, 2026 at 1:49 PM Fork Film <losangeles@forknfilm.com> wrote:

Dear Azuki,

I will certainly let you know once the refund has been fully processed. I am truly sorry again that the cancellation disrupted your trip, as we would have loved to host you while you were in town.

Please let me know if there is anything else you need in the meantime.

Best regards,

Alex

On Sat, May 9, 2026 at 1:47 PM Azuki Umeda <umedaazuki@gmail.com> wrote:

Please let me know when the refund is processed. We were from out of town so we were very much looking forward to this event. Thank you. 

On Sat, May 9, 2026 at 1:44 PM Fork Film <losangeles@forknfilm.com> wrote:

Dear Azuki,

I sincerely apologize for the disappointment.

I have processed your refund request as discussed. If you see that we release more dates in the future and decide to change your mind, please let me know. We would still be happy to include an additional VIP upgrade for you if you choose to return.

Best regards,

Alex

On Sat, May 9, 2026 at 1:36 PM Azuki Umeda <umedaazuki@gmail.com> wrote:

That is extremely disappointing. 

I would rather refund at this point. Thank you so much,

AU

On Sat, May 9, 2026 at 1:24 PM Fork Film <losangeles@forknfilm.com> wrote:

Hi Azuki,

Thank you for that information. Unfortunately, we do not have Ratatouille scheduled again until March 2027.

Regarding the discount you used, we will honor your original pricing. If you choose to reschedule, we will not charge you any additional fees, so you are all set in that regard.

Please let me know if you would like to select a different date or event, or if you would prefer to proceed with the refund.

Best regards,

Alex

On Sat, May 9, 2026 at 1:20 PM Azuki Umeda <umedaazuki@gmail.com> wrote:

I'd love to do the Ratatouille event on September 4th. 

Unfortunately I don't remember what offer it was... but I remember I paid 50% off. I paid it 3 months ago, so I am not remembering correctly. I did buy 2 tickets, though!

AU

On Sat, May 9, 2026 at 1:09 PM Fork Film <losangeles@forknfilm.com> wrote:

Hi Azuki,

Could you please let me know which specific event you are interested in? Once I have that information, I can check for available dates and let you know what we have.

Additionally, could you clarify the details regarding the buy-one-get-one offer you mentioned? 

Best regards,

Alex

On Sat, May 9, 2026 at 1:07 PM Azuki Umeda <umedaazuki@gmail.com> wrote:

Hi Alex,

I’d love to reschedule but the website is not working on my end. It says that sales have ended. Could you help me navigate on this? I also did a buy one get one off, so I am hoping I can still use that.

AU 

Sent from my iPhone

On May 9, 2026, at 1:02 PM, Fork Film <losangeles@forknfilm.com> wrote:



Dear Azuki,

I sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused.

Please know we made this decision only after considering every possible option. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take longer than usual as we’re currently managing high volume, but we’ll keep you updated.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Alex

On Sat, May 9, 2026 at 12:56 PM Azuki Umeda <umedaazuki@gmail.com> wrote:

Hello, 

Wondering any updates?? I'd love to request a refund. 

AU

On Thu, May 7, 2026 at 1:29 PM Azuki Umeda <umedaazuki@gmail.com> wrote:

Hi,
I was one of the customers that was supposed to have a Fork n’ Film event tomorrow. My code doesn’t work for a rescheduling, and the event sale closed.

Can I please get a refund?

AU

--

Azuki Umeda

Adjunct Professor Chapman University

California State University Long Beach MFA Dance

Chapman University BFA Dance Performance, BA Integrated Educational Studies 

--

Azuki Umeda

Adjunct Professor Chapman University

California State University Long Beach MFA Dance

Chapman University BFA Dance Performance, BA Integrated Educational Studies 

--

Azuki Umeda

Adjunct Professor Chapman University

California State University Long Beach MFA Dance

Chapman University BFA Dance Performance, BA Integrated Educational Studies 

--

Azuki Umeda

Adjunct Professor Chapman University

California State University Long Beach MFA Dance

Chapman University BFA Dance Performance, BA Integrated Educational Studies 

--

Azuki Umeda

Adjunct Professor Chapman University

California State University Long Beach MFA Dance

Chapman University BFA Dance Performance, BA Integrated Educational Studies 

--

Azuki Umeda

Adjunct Professor Chapman University

California State University Long Beach MFA Dance

Chapman University BFA Dance Performance, BA Integrated Educational Studies