Refund

Hi Sam,

I’m following up again regarding my refund for the canceled San Francisco event.

I appreciate the response I received on May 14, but it has now been over two weeks and I have not received either a confirmation email or the refund itself.

At this point, I would appreciate a clear update on the status of my refund and an expected processing date. If there are any issues preventing the refund from being completed, please let me know.

I look forward to your prompt response.



Hi Kaniah,

Thank you so much for following up, and please accept my sincerest apologies for the delay in getting back to you. I know how important this is, and I appreciate you hanging in there with us!

We are a very small team working behind the scenes to manually process each of these refunds for the canceled San Francisco event. Because we’re handling them one by one to ensure everything is accurate, it’s taking us a bit longer than we’d like. We truly appreciate your patience and grace as we work through the list.

I’m personally looking into your request now and will make sure it’s moving forward. I'll be sure to send over a confirmation as soon as it's processed!

Warm regards,

Sam

Customer Support

On Sun, May 3, 2026 at 1:48 PM Kaniah J <k_niah@yahoo.com> wrote:

Good evening,

This is another follow up email in response to the refund request for the canceled fork n film in SF. May I please have an update on when the refund will be processed. 

Thank you,

Kaniah J.

On Apr 19, 2026, at 5:07 AM, Kaniah J <k_niah@yahoo.com> wrote:

Good morning,

I am still waiting on the refund. Do you have an estimated timeframe for when this is going to be processed?

Thank you,

Kaniah J.

On Apr 16, 2026, at 5:02 PM, Kaniah J <k_niah@yahoo.com> wrote:

Just wanted to follow up on the refund? How long does it typically take?

Thank you,

Kaniah J.

On Apr 13, 2026, at 4:35 PM, Kaniah J <k_niah@yahoo.com> wrote:



Thanks for the refund, Sam. I appreciate your prompt response and the effort to make things right.

Thank you,

Kaniah J.

On Apr 13, 2026, at 3:53 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Kaniah,

I am so incredibly sorry for the cancellation and any disappointment this has caused. We truly wanted to host you, and I’m so sorry we won’t be able to see you this time around.

To make things right, I am processing a full refund for your tickets immediately. I’ll be sure to follow up with a copy of your refund receipt as soon as the transaction is finalized on our end.

Please don't hesitate to reach out if you have any other questions at all. Thank you so much for your grace and for your patience. 

Warm regards,

Sam

Customer Support

On Sat, Apr 11, 2026 at 3:13 PM Kaniah J <k_niah@yahoo.com> wrote:

Good afternoon,

I’d like to refund my ticket please and thank you.

Thank you,

Kaniah J.

Hi Sam,

I am following up regarding my refund for the canceled San Francisco event.

It has now been over two months since I first requested my refund, and despite multiple follow-ups, I have yet to receive either the refund or a confirmation that it has been processed.

I am very disappointed with how this matter has been handled. I should not have to repeatedly reach out for updates on money that is owed to me.

At this point, I am requesting an immediate update regarding the status of my refund and a specific timeline for when I can expect the funds to be returned. If this matter cannot be resolved promptly, I will begin exploring additional options, including filing a claim in small claims court to recover the funds owed.

I look forward to your response.

Thank you,

Kaniah J.