Postponed Event



Hi Zoie,

Thank you so much for sending over those details and for providing that context about your previous booking!

I’m happy to let you know that we have successfully located your reservation. We have gone ahead and submitted your refund for processing. We will be sure to follow up with you the very moment it has finished on our end.

Thank you again for your patience!

Warm regards,

Sam

Customer Support

On Tue, May 5, 2026 at 10:55 PM Zoie Wong <zoiewong19912@gmail.com> wrote:

Hi there,

My name is Zoie Wong and the email is zoiewong19912@gmail.com.

I got some assistance via customer service to book the reservation last time, because a previous show had been cancelled and then I booked Coco with credits from the previously cancelled event (if that gives any reference). 

Thanks,

On Tue, May 5, 2026 at 2:03 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Zoie,

Could you please provide the name and email address associated with your reservation? I am having trouble locating your account using your current email address (zoiewong19912@gmail.com).

Once I have these details, I can begin the refund process for you.

Warm regards,

Sam

On Tue, May 5, 2026 at 4:00 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Zoie,

Thank you so much for reaching out, and I am so incredibly sorry for the postponement and the need for a refund. I completely understand.

We can certainly get this processed for you right away. As we are a very small team processing these manually, please allow us a little time to get this sorted on our end.

I will be sure to reach out the moment I have confirmation that your refund has been issued. Thank you for your patience!

Warm regards,
Sam
Customer Support

On Sat, May 2, 2026 at 10:55 AM Zoie Wong <zoiewong19912@gmail.com> wrote:

Hi there,

I would like a refund on the postponed event.

Thanks,
Zoie



Hi Zoie,

Thanks for touching base. Please don't worry about the Saturday reservation - I have confirmed on our end that your refund is 100% approved and you definitely won't be charged or expected at the show.

We are currently working manually and as quickly as possible to get this processed for you. Because it requires a manual touch, it's taking just a little extra time, but we are on top of it!

I will follow up with you the moment it’s fully finalized. Thank you so much for your patience, and I hope you have a wonderful weekend!

Warm regards,
Sam
Customer Support

On Wed, May 20, 2026 at 4:22 PM Zoie Wong <zoiewong19912@gmail.com> wrote:

Hi there, 

I just got an email that I had a reservation for lilo and stitch on in SF this Saturday that I did not book? I want to confirm that I wanted a refund (which I still have not yet received), and I will not be attending the show on Saturday. 

Thanks, 

Door 

On May 8, 2026, at 4:18 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Zoie,

Thank you so much for sending over those details and for providing that context about your previous booking!

I’m happy to let you know that we have successfully located your reservation. We have gone ahead and submitted your refund for processing. We will be sure to follow up with you the very moment it has finished on our end.

Thank you again for your patience!

Warm regards,

Sam

Customer Support

On Tue, May 5, 2026 at 10:55 PM Zoie Wong <zoiewong19912@gmail.com> wrote:

Hi there,

My name is Zoie Wong and the email is zoiewong19912@gmail.com.

I got some assistance via customer service to book the reservation last time, because a previous show had been cancelled and then I booked Coco with credits from the previously cancelled event (if that gives any reference). 

Thanks,

On Tue, May 5, 2026 at 2:03 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Zoie,

Could you please provide the name and email address associated with your reservation? I am having trouble locating your account using your current email address (zoiewong19912@gmail.com).

Once I have these details, I can begin the refund process for you.

Warm regards,

Sam

On Tue, May 5, 2026 at 4:00 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Zoie,

Thank you so much for reaching out, and I am so incredibly sorry for the postponement and the need for a refund. I completely understand.

We can certainly get this processed for you right away. As we are a very small team processing these manually, please allow us a little time to get this sorted on our end.

I will be sure to reach out the moment I have confirmation that your refund has been issued. Thank you for your patience!

Warm regards,
Sam
Customer Support

On Sat, May 2, 2026 at 10:55 AM Zoie Wong <zoiewong19912@gmail.com> wrote:

Hi there,

I would like a refund on the postponed event.

Thanks,
Zoie