Refund request: Coco 5/1/26

On May 14, 2026, at 2:18 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Tanya,

Thank you for the update regarding the Ratatouille showing. I am sincerely sorry to hear that this has been canceled as well. I completely understand your decision not to move forward with future tickets after these repeated disappointments.

As requested, I have added the $204.98 for the May 16th showing to your request. This brings your total refund amount to $717.44.

I am personally overseeing this to ensure the full amount - including the previously discussed refunds for The Little Mermaid and Coco.

Thank you again for your patience while I get this squared away for you.

Warm regards,

Sam

On Tue, May 12, 2026 at 4:36 PM Tanya Chirapuntu <tanyachirapuntu@me.com> wrote:

Hello Sam,

Thank you for your reply. I also just received notification that the Ratatouille showing on May 16 has been canceled. This marks the fourth cancellation, and I do not plan to purchase tickets again. 

Please process a refund for this showing as well in the amount of $204.98, bringing the total refund request to $717.44.

Please confirm once the refund has been initiated.

Thank you,

Tanya

On May 5, 2026, at 9:25 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:

Dear Tanya,

I am so incredibly sorry for the frustration and disappointment this has caused. Experiencing three separate cancellations is far from the magical experience we strive to create at Fork’ n Film, and I completely understand why your patience has been stretched thin.

Please know that we truly value your support, and I’m going to make it my personal priority to get this straightened out for you immediately.

I am getting started on your total refund of $512.46 right now. I will be investigating why the Little Mermaid credit hasn't reached you yet and ensuring the Coco refund is processed without further delay.

I'll be following up with you very shortly with a status update. Thank you for sticking with us - we really want to make this right.

Warm regards,

Sam

Customer Support

On Tue, Apr 28, 2026 at 11:59 AM Tanya Chirapuntu <tanyachirapuntu@me.com> wrote:

Dear Fork’ n Film team,

I am requesting a refund for the postponed Coco screening originally scheduled for May 1. This is now the third cancellation I’ve experienced this year, and I am still awaiting a refund from a prior cancellation.

For clarity, these are the shows that have been canceled or postponed this year

• Ratatouille (February 27) - Applied credit to Ratatouille on May 16 at 6:30 pm (hopefully this show will not be canceled or postponed)
• The Little Mermaid (April 4) – Refund still outstanding (amount $307.48)
• Coco (May 1) – Requesting refund (amount $204.98)

Total Refund Request: $512.46

The invoices for all three shows are attached for your convenience. ‘

Please know, these repeated cancellations and delayed refunds are very disappointing. 

Please confirm when both refunds will be processed.

Thank you,

Tanya Chirapuntu

From: Tanya Chirapuntu <tanyachirapuntu@me.com>
Date: May 26, 2026 at 11:07:54 AM PDT
To: Fork Film <sanfrancisco@forknfilm.com>
Cc: info@forknfilm.com
Subject: Re: Refund request: Coco 5/1/26



Hello,

I am writing to follow up on the status of my outstanding refunds in the amount of $717.44. My initial refund request was submitted on March 26, and since then, two additional showings have been canceled. Despite multiple follow-ups and assurances that the matter would be personally overseen, I have yet to receive any updates or reimbursement.

At this point, I am seeking a definitive timeline for when my refunds will be processed and returned. I have been patient and understanding throughout this process, but if this matter cannot be resolved promptly, I will pursue other avenues for resolution, including filing formal consumer complaints with the Better Business Bureau and other agencies. I would prefer to resolve this directly and appreciate your immediate attention to this matter.

Please confirm when I can expect to receive the refunds.

Warmly, 

Tanya Chirapuntu

On May 14, 2026, at 2:18 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Tanya,

Thank you for the update regarding the Ratatouille showing. I am sincerely sorry to hear that this has been canceled as well. I completely understand your decision not to move forward with future tickets after these repeated disappointments.

As requested, I have added the $204.98 for the May 16th showing to your request. This brings your total refund amount to $717.44.

I am personally overseeing this to ensure the full amount - including the previously discussed refunds for The Little Mermaid and Coco.

Thank you again for your patience while I get this squared away for you.

Warm regards,

Sam

On Tue, May 12, 2026 at 4:36 PM Tanya Chirapuntu <tanyachirapuntu@me.com> wrote:

Hello Sam,

Thank you for your reply. I also just received notification that the Ratatouille showing on May 16 has been canceled. This marks the fourth cancellation, and I do not plan to purchase tickets again. 

Please process a refund for this showing as well in the amount of $204.98, bringing the total refund request to $717.44.

Please confirm once the refund has been initiated.

Thank you,

Tanya

On May 5, 2026, at 9:25 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:

Dear Tanya,

I am so incredibly sorry for the frustration and disappointment this has caused. Experiencing three separate cancellations is far from the magical experience we strive to create at Fork’ n Film, and I completely understand why your patience has been stretched thin.

Please know that we truly value your support, and I’m going to make it my personal priority to get this straightened out for you immediately.

I am getting started on your total refund of $512.46 right now. I will be investigating why the Little Mermaid credit hasn't reached you yet and ensuring the Coco refund is processed without further delay.

I'll be following up with you very shortly with a status update. Thank you for sticking with us - we really want to make this right.

Warm regards,

Sam

Customer Support

On Tue, Apr 28, 2026 at 11:59 AM Tanya Chirapuntu <tanyachirapuntu@me.com> wrote:

Dear Fork’ n Film team,

I am requesting a refund for the postponed Coco screening originally scheduled for May 1. This is now the third cancellation I’ve experienced this year, and I am still awaiting a refund from a prior cancellation.

For clarity, these are the shows that have been canceled or postponed this year

• Ratatouille (February 27) - Applied credit to Ratatouille on May 16 at 6:30 pm (hopefully this show will not be canceled or postponed)
• The Little Mermaid (April 4) – Refund still outstanding (amount $307.48)
• Coco (May 1) – Requesting refund (amount $204.98)

Total Refund Request: $512.46

The invoices for all three shows are attached for your convenience. ‘

Please know, these repeated cancellations and delayed refunds are very disappointing. 

Please confirm when both refunds will be processed.

Thank you,

Tanya Chirapuntu