Refund

Hi Chuy,

Thank you for reaching out, and I am so sorry to hear about the cancellation of your event. I completely understand you'd like a refund, and I am getting right on that for you now. I’ll make sure this is prioritized and will follow up with your receipt as soon as it has been fully processed.

Thank you so much for your patience and understanding!

Warm regards,

Sam

Customer Support

On Tue, Apr 28, 2026 at 10:14 AM Chuy <brayant14968@gmail.com> wrote:

I want a refund for my event being cancelled. 

Hi Chuy,

Thank you for reaching out, and I am so sorry to hear about the cancellation of your event. I completely understand you'd like a refund, and I am getting right on that for you now. I’ll make sure this is prioritized and will follow up with your receipt as soon as it has been fully processed.

Thank you so much for your patience and understanding!

Warm regards,

Sam

Customer Support

On Tue, Apr 28, 2026 at 10:14 AM Chuy <brayant14968@gmail.com> wrote:

I want a refund for my event being cancelled. 

Hi Chuy,

Thank you for reaching out, and please accept my most sincere apologies for the delay and for how incredibly frustrating this situation is.

I want to let you know that I am checking on the status of your refund and cancellation right now to get this roadblock cleared for you. To be completely transparent, we are a very small team manually processing everything, which has caused things to take much longer than they should, but please know we are working hard to get this sorted out.

We truly appreciate your immense patience and understanding with us while we work through this. I will follow up with you directly just as soon as I have a concrete update!

Warm regards,

Sam

Customer Support

On Fri, May 22, 2026 at 8:21 AM Chuy <brayant14968@gmail.com> wrote:

Is there an update on when this will be resolved because I’ve not received any response and it’s getting very frustrating. My payment plan will not allow me to cancel until you do. I’m being forced to pay for a service I did not receive and that’s outrageous. 

On Mon, May 4, 2026 at 2:06 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Chuy,

Thank you for reaching out, and I am so sorry to hear about the cancellation of your event. I completely understand you'd like a refund, and I am getting right on that for you now. I’ll make sure this is prioritized and will follow up with your receipt as soon as it has been fully processed.

Thank you so much for your patience and understanding!

Warm regards,

Sam

Customer Support

On Tue, Apr 28, 2026 at 10:14 AM Chuy <brayant14968@gmail.com> wrote:

I want a refund for my event being cancelled.