Refund

On Friday, May 1, 2026, 3:54 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Crystal,

I am so incredibly sorry for the sad news regarding the Coco showing in San Francisco. We were truly looking forward to hosting you as well, and I completely understand that a refund is the best option for you given the cancellation.

We can definitely take care of this for you! However, I’m having a little trouble locating your order in our system - I'm not seeing anything connected to the email address you used to reach out to us.

Could you please provide the email address and the full name associated with the reservation? Once I have those details, I can get that refund processed for you right away.

Thank you so much for your patience!

Warm regards,

Sam

Customer Support

On Friday, May 1, 2026, 4:05 PM, crystal lopez <crystal.lopez94@yahoo.com> wrote:

Hi same, Thank you for the response! I did use this same email : Crystal.Lopez94@yahoo.com And the name would be Crystal Lopez. I can also attach my email receipt as well!

Sent from Yahoo Mail for iPhone

On Friday, May 1, 2026, 3:54 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Crystal,

I am so incredibly sorry for the sad news regarding the Coco showing in San Francisco. We were truly looking forward to hosting you as well, and I completely understand that a refund is the best option for you given the cancellation.

We can definitely take care of this for you! However, I’m having a little trouble locating your order in our system - I'm not seeing anything connected to the email address you used to reach out to us.

Could you please provide the email address and the full name associated with the reservation? Once I have those details, I can get that refund processed for you right away.

Thank you so much for your patience!

Warm regards,

Sam

Customer Support

On Friday, May 8, 2026, 1:01 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Crystal,

Thank you so much for sending over those details!

We’ve gone ahead and started the process for you. We will be sure to follow up with another message as soon as everything has finished processing on our end.

Warm Regards,
Sam
Customer Support

On Fri, May 1, 2026 at 6:05 PM crystal lopez <crystal.lopez94@yahoo.com> wrote:

Sent from Yahoo Mail for iPhone

On Friday, May 1, 2026, 4:05 PM, crystal lopez <crystal.lopez94@yahoo.com> wrote:

Hi same, Thank you for the response! I did use this same email : Crystal.Lopez94@yahoo.com And the name would be Crystal Lopez. I can also attach my email receipt as well!

Sent from Yahoo Mail for iPhone

On Friday, May 1, 2026, 3:54 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Crystal,

I am so incredibly sorry for the sad news regarding the Coco showing in San Francisco. We were truly looking forward to hosting you as well, and I completely understand that a refund is the best option for you given the cancellation.

We can definitely take care of this for you! However, I’m having a little trouble locating your order in our system - I'm not seeing anything connected to the email address you used to reach out to us.

Could you please provide the email address and the full name associated with the reservation? Once I have those details, I can get that refund processed for you right away.

Thank you so much for your patience!

Warm regards,

Sam

Customer Support

On Friday, May 8, 2026, 6:03 PM, crystal lopez <crystal.lopez94@yahoo.com> wrote:

Thank you so much! Appreciate the response! 

Sent from Yahoo Mail for iPhone

On Friday, May 8, 2026, 1:01 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Crystal,

Thank you so much for sending over those details!

We’ve gone ahead and started the process for you. We will be sure to follow up with another message as soon as everything has finished processing on our end.

Warm Regards,
Sam
Customer Support

On Fri, May 1, 2026 at 6:05 PM crystal lopez <crystal.lopez94@yahoo.com> wrote:

Sent from Yahoo Mail for iPhone

On Friday, May 1, 2026, 4:05 PM, crystal lopez <crystal.lopez94@yahoo.com> wrote:

Hi same, Thank you for the response! I did use this same email : Crystal.Lopez94@yahoo.com And the name would be Crystal Lopez. I can also attach my email receipt as well!

Sent from Yahoo Mail for iPhone

On Friday, May 1, 2026, 3:54 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Crystal,

I am so incredibly sorry for the sad news regarding the Coco showing in San Francisco. We were truly looking forward to hosting you as well, and I completely understand that a refund is the best option for you given the cancellation.

We can definitely take care of this for you! However, I’m having a little trouble locating your order in our system - I'm not seeing anything connected to the email address you used to reach out to us.

Could you please provide the email address and the full name associated with the reservation? Once I have those details, I can get that refund processed for you right away.

Thank you so much for your patience!

Warm regards,

Sam

Customer Support

On Thursday, May 21, 2026, 7:06 AM, crystal lopez <crystal.lopez94@yahoo.com> wrote:

Hi, Any update on a refund ??

Sent from Yahoo Mail for iPhone

On Friday, May 8, 2026, 6:03 PM, crystal lopez <crystal.lopez94@yahoo.com> wrote:

Thank you so much! Appreciate the response! 

Sent from Yahoo Mail for iPhone

On Friday, May 8, 2026, 1:01 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Crystal,

Thank you so much for sending over those details!

We’ve gone ahead and started the process for you. We will be sure to follow up with another message as soon as everything has finished processing on our end.

Warm Regards,
Sam
Customer Support

On Fri, May 1, 2026 at 6:05 PM crystal lopez <crystal.lopez94@yahoo.com> wrote:

Sent from Yahoo Mail for iPhone

On Friday, May 1, 2026, 4:05 PM, crystal lopez <crystal.lopez94@yahoo.com> wrote:

Hi same, Thank you for the response! I did use this same email : Crystal.Lopez94@yahoo.com And the name would be Crystal Lopez. I can also attach my email receipt as well!

Sent from Yahoo Mail for iPhone

On Friday, May 1, 2026, 3:54 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Crystal,

I am so incredibly sorry for the sad news regarding the Coco showing in San Francisco. We were truly looking forward to hosting you as well, and I completely understand that a refund is the best option for you given the cancellation.

We can definitely take care of this for you! However, I’m having a little trouble locating your order in our system - I'm not seeing anything connected to the email address you used to reach out to us.

Could you please provide the email address and the full name associated with the reservation? Once I have those details, I can get that refund processed for you right away.

Thank you so much for your patience!

Warm regards,

Sam

Customer Support