Refund



Hi Elizabeth,

I am so incredibly sorry for the frustration and for the fact that this is the third time your plans have been disrupted. I completely hear you—your time is valuable, and it’s clear that we’ve let you down. Please know that it is never our intention to come across as uncaring or unprofessional, though I understand why it feels that way right now.

I have flagged your request as a priority, and we are getting started on your refund right away. As we are a very small team processing these manually, I am personally following up with our finance lead to ensure this is handled as quickly as possible.

I will reach out to you the moment I have confirmation that your refund has been processed. Thank you for your patience while I make this right for you.

Warm regards,

Sam

Customer support

On Mon, Apr 27, 2026 at 8:48 PM eli upshaw <eli_upshaw@yahoo.com> wrote:

This is the 3rd time I get reschedule please process my refund ASAP!  You guys are really unprofessional and don’t care about people’s time.
Again refund me my money asap

My name is Elizabeth Perez
Phone number 510-502-2536 let me know when my refund gets processed.



Sent from my iPhone

Do you have an update on my refund ? 

Sent from my iPhone

On May 1, 2026, at 3:51 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Elizabeth,

I am so incredibly sorry for the frustration and for the fact that this is the third time your plans have been disrupted. I completely hear you—your time is valuable, and it’s clear that we’ve let you down. Please know that it is never our intention to come across as uncaring or unprofessional, though I understand why it feels that way right now.

I have flagged your request as a priority, and we are getting started on your refund right away. As we are a very small team processing these manually, I am personally following up with our finance lead to ensure this is handled as quickly as possible.

I will reach out to you the moment I have confirmation that your refund has been processed. Thank you for your patience while I make this right for you.

Warm regards,

Sam

Customer support

On Mon, Apr 27, 2026 at 8:48 PM eli upshaw <eli_upshaw@yahoo.com> wrote:

This is the 3rd time I get reschedule please process my refund ASAP!  You guys are really unprofessional and don’t care about people’s time.
Again refund me my money asap

My name is Elizabeth Perez
Phone number 510-502-2536 let me know when my refund gets processed.



Sent from my iPhone

Can I get an update on my refund as I’m still waiting!! 

I’m getting ready to file a report thru the BBB and file a charge back !

Sent from my iPhone

On May 22, 2026, at 1:11 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Eli,

Thanks for checking in, and I completely understand wanting an update on this!

I am escalating your request again right now and pushing it directly through to our billing department to get this moving for you as quickly as possible.

I'm keeping a close eye on this and will follow up with you the moment I hear back from them. Thank you so much for your patience with us!

Warm regards,

Sam

Customer Support

On Wed, May 20, 2026 at 4:42 PM eli upshaw <eli_upshaw@yahoo.com> wrote:

I need a update on my refund 

Sent from my iPhone

On May 17, 2026, at 12:07 PM, eli upshaw <eli_upshaw@yahoo.com> wrote:

Do you have an update on my refund ? 

Sent from my iPhone

On May 1, 2026, at 3:51 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Elizabeth,

I am so incredibly sorry for the frustration and for the fact that this is the third time your plans have been disrupted. I completely hear you—your time is valuable, and it’s clear that we’ve let you down. Please know that it is never our intention to come across as uncaring or unprofessional, though I understand why it feels that way right now.

I have flagged your request as a priority, and we are getting started on your refund right away. As we are a very small team processing these manually, I am personally following up with our finance lead to ensure this is handled as quickly as possible.

I will reach out to you the moment I have confirmation that your refund has been processed. Thank you for your patience while I make this right for you.

Warm regards,

Sam

Customer support

On Mon, Apr 27, 2026 at 8:48 PM eli upshaw <eli_upshaw@yahoo.com> wrote:

This is the 3rd time I get reschedule please process my refund ASAP!  You guys are really unprofessional and don’t care about people’s time.
Again refund me my money asap

My name is Elizabeth Perez
Phone number 510-502-2536 let me know when my refund gets processed.



Sent from my iPhone