Refund Coco tickets 5/2

Good morning, 

This is my 5^th email requesting to be contacted about the status of my refund. 

If I continue to not hear back, I will need to escalate this issue to the County of Alameda.

Molly

Get Outlook for iOS

---

From: Molly Zamora <mzamora@zagmail.gonzaga.edu>
Sent: Thursday, May 14, 2026 6:53:31 AM
To: sanfrancisco@forknfilm.com <sanfrancisco@forknfilm.com>; Fork n' Film <info@forknfilm.com>
Subject: Re: Refund Coco tickets 5/2

 

Good evening, 

This is my 4^th email requesting a refund for the San Francisco Coco show that was postponed. I have also direct messaged on Instagram twice. Despite all of correspondences with you, I am concerned that I have yet to hear back about my refund at all. 

Please contact me about the status of my refund. 

Thank you, 

Molly

Get Outlook for iOS

---

From: Molly Zamora <mzamora@zagmail.gonzaga.edu>
Sent: Tuesday, May 5, 2026 6:03:07 AM
To: sanfrancisco@forknfilm.com <sanfrancisco@forknfilm.com>
Subject: Re: Refund Coco tickets 5/2

 

Good evening,

I would like a status update on my refund. It is a lot of money and I have already sent a couple emails with no response. The company has had my $400 for many many months now and it should have been returned promptly —as you cancelled the event and I submitted an immediate refund request. 

Please provide an update,

Molly

Get Outlook for iOS

---

From: Molly Zamora <mzamora@zagmail.gonzaga.edu>
Sent: Wednesday, April 29, 2026 11:32:41 AM
To: sanfrancisco@forknfilm.com <sanfrancisco@forknfilm.com>
Subject: Re: Refund Coco tickets 5/2

 

Good morning,

I am just checking in on the status of my Coco tickets refund? 

Thank you,

Molly

Get Outlook for iOS

---

From: Molly Zamora
Sent: Monday, April 27, 2026 6:36:13 PM
To: sanfrancisco@forknfilm.com <sanfrancisco@forknfilm.com>
Subject: Refund Coco tickets 5/2

 

Good evening, 

I received the email stating Coco on the weekend of 5/1-5/3 has been postponed. I had purchased 2 tickets on 5/2 for 6:30pm. I would like to be refunded. 

It is quite frustrating to spend so much on these tickets and have this happen -- as it also happened to a prior Elf in San Francisco show. I don't have the confidence at this time to reschedule the tickets. 

Please let me know when the refund has been started.

Thank you,

Molly

Get Outlook for iOS

Hello Molly,

We want to sincerely apologize for the delay in communication. We understand how disappointing and frustrating this experience has been, especially given the time that has passed since your original request. We know this has been an inconvenience, and we truly appreciate your patience and understanding while we work to make things right.

We received your request for refunds for both purchases and are happy to assist you. At this time, refunds are being issued via Apple Pay, Zelle, Venmo, or Cash App. Please reply with your preferred payment method along with the corresponding details so we can process your full refund right away.

Once your refunds are complete, we will follow up with confirmation.

Thank you again for your patience and for giving us the opportunity to correct this situation. We truly value you and are very sorry for the disappointment and inconvenience this experience has caused.

Warmly,
Esperanza
Customer Support Manager

On Mon, May 25, 2026 at 9:10 AM Molly Zamora <mzamora@zagmail.gonzaga.edu> wrote:

Good morning, 

This is my 5^th email requesting to be contacted about the status of my refund. 

If I continue to not hear back, I will need to escalate this issue to the County of Alameda.

Molly

Get Outlook for iOS

---

From: Molly Zamora <mzamora@zagmail.gonzaga.edu>
Sent: Thursday, May 14, 2026 6:53:31 AM
To: sanfrancisco@forknfilm.com <sanfrancisco@forknfilm.com>; Fork n' Film <info@forknfilm.com>
Subject: Re: Refund Coco tickets 5/2

 

Good evening, 

This is my 4^th email requesting a refund for the San Francisco Coco show that was postponed. I have also direct messaged on Instagram twice. Despite all of correspondences with you, I am concerned that I have yet to hear back about my refund at all. 

Please contact me about the status of my refund. 

Thank you, 

Molly

Get Outlook for iOS

---

From: Molly Zamora <mzamora@zagmail.gonzaga.edu>
Sent: Tuesday, May 5, 2026 6:03:07 AM
To: sanfrancisco@forknfilm.com <sanfrancisco@forknfilm.com>
Subject: Re: Refund Coco tickets 5/2

 

Good evening,

I would like a status update on my refund. It is a lot of money and I have already sent a couple emails with no response. The company has had my $400 for many many months now and it should have been returned promptly —as you cancelled the event and I submitted an immediate refund request. 

Please provide an update,

Molly

Get Outlook for iOS

---

From: Molly Zamora <mzamora@zagmail.gonzaga.edu>
Sent: Wednesday, April 29, 2026 11:32:41 AM
To: sanfrancisco@forknfilm.com <sanfrancisco@forknfilm.com>
Subject: Re: Refund Coco tickets 5/2

 

Good morning,

I am just checking in on the status of my Coco tickets refund? 

Thank you,

Molly

Get Outlook for iOS

---

From: Molly Zamora
Sent: Monday, April 27, 2026 6:36:13 PM
To: sanfrancisco@forknfilm.com <sanfrancisco@forknfilm.com>
Subject: Refund Coco tickets 5/2

 

Good evening, 

I received the email stating Coco on the weekend of 5/1-5/3 has been postponed. I had purchased 2 tickets on 5/2 for 6:30pm. I would like to be refunded. 

It is quite frustrating to spend so much on these tickets and have this happen -- as it also happened to a prior Elf in San Francisco show. I don't have the confidence at this time to reschedule the tickets. 

Please let me know when the refund has been started.

Thank you,

Molly

Get Outlook for iOS

Good morning, 

Thank you for your reply. Yes the refund is just for the Coco show. Venmo would be fine:

 https://venmo.com/u/Molly-Zamora

The 2 tickets totaled $409.98. 

I will keep an eye on my account for the refund.

Thank you,

Molly

---

From: Fork Film <sanfrancisco@forknfilm.com>
Sent: Monday, June 1, 2026 10:14 AM
To: Molly Zamora <mzamora@zagmail.gonzaga.edu>
Subject: Re: Refund Coco tickets 5/2

 

Hello Molly,

My sincere apologies for the confusion in my previous email.

After reviewing your reservations more carefully, I realized I provided incorrect information regarding the eligible refund amount. While we are happy to process a refund for your cancelled Coco reservation, I see that you successfully attended Elf. Because that event was attended as scheduled, it is not eligible for a refund.

The refund amount for the Coco reservation is $409.98.

I sincerely apologize for my mistake and for any confusion or frustration this may have caused. We understand that this situation has already been disappointing, and I am very sorry for the additional inconvenience.

If you would still like to proceed with the refund, please reply with your preferred payment method (Zelle, Venmo, or Cash App) along with the corresponding details, and we will process your $409.98 refund as quickly as possible.

Thank you for your understanding and patience. We truly appreciate the opportunity to make this right.

Warmly,
Esperanza
Customer Support Manager

On Mon, Jun 1, 2026 at 10:04 AM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hello Molly,

We want to sincerely apologize for the delay in communication. We understand how disappointing and frustrating this experience has been, especially given the time that has passed since your original request. We know this has been an inconvenience, and we truly appreciate your patience and understanding while we work to make things right.

We received your request for refunds for both purchases and are happy to assist you. At this time, refunds are being issued via Apple Pay, Zelle, Venmo, or Cash App. Please reply with your preferred payment method along with the corresponding details so we can process your full refund right away.

Once your refunds are complete, we will follow up with confirmation.

Thank you again for your patience and for giving us the opportunity to correct this situation. We truly value you and are very sorry for the disappointment and inconvenience this experience has caused.

Warmly,
Esperanza
Customer Support Manager

On Mon, May 25, 2026 at 9:10 AM Molly Zamora <mzamora@zagmail.gonzaga.edu> wrote:

Good morning, 

This is my 5^th email requesting to be contacted about the status of my refund. 

If I continue to not hear back, I will need to escalate this issue to the County of Alameda.

Molly

Get Outlook for iOS

---

From: Molly Zamora <mzamora@zagmail.gonzaga.edu>
Sent: Thursday, May 14, 2026 6:53:31 AM
To: sanfrancisco@forknfilm.com <sanfrancisco@forknfilm.com>; Fork n' Film <info@forknfilm.com>
Subject: Re: Refund Coco tickets 5/2

 

Good evening, 

This is my 4^th email requesting a refund for the San Francisco Coco show that was postponed. I have also direct messaged on Instagram twice. Despite all of correspondences with you, I am concerned that I have yet to hear back about my refund at all. 

Please contact me about the status of my refund. 

Thank you, 

Molly

Get Outlook for iOS

---

From: Molly Zamora <mzamora@zagmail.gonzaga.edu>
Sent: Tuesday, May 5, 2026 6:03:07 AM
To: sanfrancisco@forknfilm.com <sanfrancisco@forknfilm.com>
Subject: Re: Refund Coco tickets 5/2

 

Good evening,

I would like a status update on my refund. It is a lot of money and I have already sent a couple emails with no response. The company has had my $400 for many many months now and it should have been returned promptly —as you cancelled the event and I submitted an immediate refund request. 

Please provide an update,

Molly

Get Outlook for iOS

---

From: Molly Zamora <mzamora@zagmail.gonzaga.edu>
Sent: Wednesday, April 29, 2026 11:32:41 AM
To: sanfrancisco@forknfilm.com <sanfrancisco@forknfilm.com>
Subject: Re: Refund Coco tickets 5/2

 

Good morning,

I am just checking in on the status of my Coco tickets refund? 

Thank you,

Molly

Get Outlook for iOS

---

From: Molly Zamora
Sent: Monday, April 27, 2026 6:36:13 PM
To: sanfrancisco@forknfilm.com <sanfrancisco@forknfilm.com>
Subject: Refund Coco tickets 5/2

 

Good evening, 

I received the email stating Coco on the weekend of 5/1-5/3 has been postponed. I had purchased 2 tickets on 5/2 for 6:30pm. I would like to be refunded. 

It is quite frustrating to spend so much on these tickets and have this happen -- as it also happened to a prior Elf in San Francisco show. I don't have the confidence at this time to reschedule the tickets. 

Please let me know when the refund has been started.

Thank you,

Molly

Get Outlook for iOS