Alice in wonderland.refund

Hi

I either gave you trobinson592@gmail.com or it is possible that the ticket I purchased was under the email of my friend Rachel Pound who purchased 2 other tickets. Her email address is poundowski@mac.com

Does that work for you?

Thanks

Tracey

On Wed, Apr 22, 2026 at 1:03 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Tracey,

Thank you for reaching out to us. I’m sorry to hear that you won’t be able to use your ticket for the April 17th event, but I would be more than happy to help you get the refund process started!

I have located your reservation in our system using your name and the electronic ticket you provided. However, I noticed that the email address attached to the booking is different from the one you are currently using to contact us.

For your security and to ensure we process this correctly, could you please confirm the original email address used to purchase the tickets?

Once we have that confirmation, we can move forward with the next steps for your refund.

Warm regards,

Sam

Customer Support

On Tue, Apr 21, 2026 at 1:30 AM Tracey <trobinson592@gmail.com> wrote:

Hello

Unfortunately I would like to receive a refund for the ticket I purchased. April 17th 2026.

Attached is a copy of my electronic ticket 

Thank you.

Tracey

Hi

yes Rachel she bought one for me. but I bought a 3rd one for my sister. I sent a copy of the ticket. 

here is the photo. 

Thank you 

Tracey

On Thu, May 14, 2026, 10:37 AM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Tracey,

Thank you so much for following up and providing those details! It’s very helpful in helping us track everything down.

I’ve been looking through our records, and while I don't see a purchase under the first two emails, I do see the name Rachel Pound! However, it appears to be under a different email address: razawidowski@yahoo.com. This account purchased two tickets for the April 17th, 6:30 PM show.

Could you please confirm with your friend if that is indeed her email? Once we have that confirmation, we can get right to work on processing that refund for you!

Warm regards,

Sam

Customer support

On Sun, May 3, 2026 at 7:37 PM Tracey <trobinson592@gmail.com> wrote:

Hello

Curious if you were able to verify my email address?

Thank you

Tracey Robinson 

On Thu, Apr 23, 2026, 12:13 PM Tracey <trobinson592@gmail.com> wrote:

Hi

I either gave you trobinson592@gmail.com or it is possible that the ticket I purchased was under the email of my friend Rachel Pound who purchased 2 other tickets. Her email address is poundowski@mac.com

Does that work for you?

Thanks

Tracey

On Wed, Apr 22, 2026 at 1:03 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Tracey,

Thank you for reaching out to us. I’m sorry to hear that you won’t be able to use your ticket for the April 17th event, but I would be more than happy to help you get the refund process started!

I have located your reservation in our system using your name and the electronic ticket you provided. However, I noticed that the email address attached to the booking is different from the one you are currently using to contact us.

For your security and to ensure we process this correctly, could you please confirm the original email address used to purchase the tickets?

Once we have that confirmation, we can move forward with the next steps for your refund.

Warm regards,

Sam

Customer Support

On Tue, Apr 21, 2026 at 1:30 AM Tracey <trobinson592@gmail.com> wrote:

Hello

Unfortunately I would like to receive a refund for the ticket I purchased. April 17th 2026.

Attached is a copy of my electronic ticket 

Thank you.

Tracey

Please let me know about the refund for this ticket. The email associated with it is Tramar1@aol.com paid with

PayPal 

Thank you

On Thu, May 14, 2026, 4:14 PM Tracey <trobinson592@gmail.com> wrote:

Hi

yes Rachel she bought one for me. but I bought a 3rd one for my sister. I sent a copy of the ticket. 

here is the photo. 

Thank you 

Tracey

On Thu, May 14, 2026, 10:37 AM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Tracey,

Thank you so much for following up and providing those details! It’s very helpful in helping us track everything down.

I’ve been looking through our records, and while I don't see a purchase under the first two emails, I do see the name Rachel Pound! However, it appears to be under a different email address: razawidowski@yahoo.com. This account purchased two tickets for the April 17th, 6:30 PM show.

Could you please confirm with your friend if that is indeed her email? Once we have that confirmation, we can get right to work on processing that refund for you!

Warm regards,

Sam

Customer support

On Sun, May 3, 2026 at 7:37 PM Tracey <trobinson592@gmail.com> wrote:

Hello

Curious if you were able to verify my email address?

Thank you

Tracey Robinson 

On Thu, Apr 23, 2026, 12:13 PM Tracey <trobinson592@gmail.com> wrote:

Hi

I either gave you trobinson592@gmail.com or it is possible that the ticket I purchased was under the email of my friend Rachel Pound who purchased 2 other tickets. Her email address is poundowski@mac.com

Does that work for you?

Thanks

Tracey

On Wed, Apr 22, 2026 at 1:03 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Tracey,

Thank you for reaching out to us. I’m sorry to hear that you won’t be able to use your ticket for the April 17th event, but I would be more than happy to help you get the refund process started!

I have located your reservation in our system using your name and the electronic ticket you provided. However, I noticed that the email address attached to the booking is different from the one you are currently using to contact us.

For your security and to ensure we process this correctly, could you please confirm the original email address used to purchase the tickets?

Once we have that confirmation, we can move forward with the next steps for your refund.

Warm regards,

Sam

Customer Support

On Tue, Apr 21, 2026 at 1:30 AM Tracey <trobinson592@gmail.com> wrote:

Hello

Unfortunately I would like to receive a refund for the ticket I purchased. April 17th 2026.

Attached is a copy of my electronic ticket 

Thank you.

Tracey