Reschedule AZ

simone.hekl@yahoo.com · landed in arizona@forknfilm.com

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simone.hekl@yahoo.comto arizona@forknfilm.comInbound

4/18/2026, 1:29:47 AM

Reschedule AZ

Hello, 

My name is Simone Stohlmann-Hekl. My friend Sarina Pozos and I bought tickets in advance for Alice in Wonderland 4/18 & had it get cancelled. All of the dates you sent on the reschedule link show “sold out.” Using the normal forknfilm website these same dates show open. I tried to book & my discount code does not apply using the normal website. How do we resolve this so we can actually attend an event with our credits?

Best, 


Simone Stohlmann-Hekl
Sent from my iPhone

arizona@forknfilm.comto Simone stohlmann <simone.hekl@yahoo.com>Reply (operator)
4/29/2026, 10:54:46 PM
Re: Reschedule AZ
Hello Simone,

Thanks for reaching out. Due to our company policy, reschedules can only be made through the reschedule site. I can confirm that we currently have the following events available:

Ratatouille
May 30, 1:30pm
August 22, 1:30pm
September 5, 1:30pm
September 5, 6:30pm
Lilo and Stitch
August 1, 6:30pm
Beauty and the Beast
August 8, 1:30pm
August 8, 6:30pm
August 15, 1:30pm
Coco
September 12, 1:30pm
September 19, 1:30pm
Hocus Pocus
September 26, 6:30pm
October 3, 1:30pm
October 3, 6:30pm
October 10, 1:30pm
October 10, 6:30pm
We also have some other movies available, and I would be happy to send over the rest of those dates if you're interested. If you are still having trouble finding a date that works for you, please let me know!
Warm regards,
Sierra
On Fri, Apr 17, 2026 at 6:30 PM Simone stohlmann <simone.hekl@yahoo.com> wrote:
Hello,

My name is Simone Stohlmann-Hekl. My friend Sarina Pozos and I bought tickets in advance for Alice in Wonderland 4/18 & had it get cancelled. All of the dates you sent on the reschedule link show “sold out.” Using the normal forknfilm website these same dates show open. I tried to book & my discount code does not apply using the normal website. How do we resolve this so we can actually attend an event with our credits?

Best,

Simone Stohlmann-Hekl
Sent from my iPhone
DeliveredOpenedClicked
simone.hekl@yahoo.comto Film Fork <arizona@forknfilm.com>Inbound
5/4/2026, 4:36:23 AM
Re: Reschedule AZ
Hello,

Can I get issued a refund instead?

Thank you,
Simone Stohlmann-Hekl
Sent from my iPhone

On Apr 29, 2026, at 3:54 PM, Fork Film <arizona@forknfilm.com> wrote:
Hello Simone,

Thanks for reaching out. Due to our company policy, reschedules can only be made through the reschedule site. I can confirm that we currently have the following events available:

Ratatouille
May 30, 1:30pm
August 22, 1:30pm
September 5, 1:30pm
September 5, 6:30pm
Lilo and Stitch
August 1, 6:30pm
Beauty and the Beast
August 8, 1:30pm
August 8, 6:30pm
August 15, 1:30pm
Coco
September 12, 1:30pm
September 19, 1:30pm
Hocus Pocus
September 26, 6:30pm
October 3, 1:30pm
October 3, 6:30pm
October 10, 1:30pm
October 10, 6:30pm
We also have some other movies available, and I would be happy to send over the rest of those dates if you're interested. If you are still having trouble finding a date that works for you, please let me know!

Warm regards,
Sierra

On Fri, Apr 17, 2026 at 6:30 PM Simone stohlmann <simone.hekl@yahoo.com> wrote:
Hello,

My name is Simone Stohlmann-Hekl. My friend Sarina Pozos and I bought tickets in advance for Alice in Wonderland 4/18 & had it get cancelled. All of the dates you sent on the reschedule link show “sold out.” Using the normal forknfilm website these same dates show open. I tried to book & my discount code does not apply using the normal website. How do we resolve this so we can actually attend an event with our credits?

Best,

Simone Stohlmann-Hekl
Sent from my iPhone
arizona@forknfilm.comto Simone stohlmann <simone.hekl@yahoo.com>Inbound
6/3/2026, 11:29:51 PM
Re: Reschedule AZ
Hello Simone,

I sincerely apologize for the delayed response. We are more than happy to issue a refund instead.

Your order has been flagged for a full refund of $102.49
On Sun, May 3, 2026 at 9:36 PM Simone stohlmann <simone.hekl@yahoo.com> wrote:
Hello,

Can I get issued a refund instead?

Thank you,
Simone Stohlmann-Hekl

Sent from my iPhone

On Apr 29, 2026, at 3:54 PM, Fork Film <arizona@forknfilm.com> wrote:

Hello Simone,

Thanks for reaching out. Due to our company policy, reschedules can only be made through the reschedule site. I can confirm that we currently have the following events available:

Ratatouille
May 30, 1:30pm
August 22, 1:30pm
September 5, 1:30pm
September 5, 6:30pm
Lilo and Stitch
August 1, 6:30pm
Beauty and the Beast
August 8, 1:30pm
August 8, 6:30pm
August 15, 1:30pm
Coco
September 12, 1:30pm
September 19, 1:30pm
Hocus Pocus
September 26, 6:30pm
October 3, 1:30pm
October 3, 6:30pm
October 10, 1:30pm
October 10, 6:30pm
We also have some other movies available, and I would be happy to send over the rest of those dates if you're interested. If you are still having trouble finding a date that works for you, please let me know!

Warm regards,
Sierra

On Fri, Apr 17, 2026 at 6:30 PM Simone stohlmann <simone.hekl@yahoo.com> wrote:
Hello,

My name is Simone Stohlmann-Hekl. My friend Sarina Pozos and I bought tickets in advance for Alice in Wonderland 4/18 & had it get cancelled. All of the dates you sent on the reschedule link show “sold out.” Using the normal forknfilm website these same dates show open. I tried to book & my discount code does not apply using the normal website. How do we resolve this so we can actually attend an event with our credits?

Best,

Simone Stohlmann-Hekl
Sent from my iPhone
arizona@forknfilm.comto Simone stohlmann <simone.hekl@yahoo.com>Reply (operator)
6/3/2026, 11:31:00 PM
Re: Reschedule AZ
Hello Simone,

I sincerely apologize for the delayed response. We are more than happy to issue a refund instead.

Your order has been flagged for a full refund of $102.49. Refunds are processed in the order that we receive the request, and as soon as yours is processed, we will let you know.

If there is anything we can help you with in the meantime, please let us know.

Warm regards,
Sierra
On Sun, May 3, 2026 at 9:36 PM Simone stohlmann <simone.hekl@yahoo.com> wrote:
Hello,

Can I get issued a refund instead?

Thank you,
Simone Stohlmann-Hekl

Sent from my iPhone

On Apr 29, 2026, at 3:54 PM, Fork Film <arizona@forknfilm.com> wrote:

Hello Simone,

Thanks for reaching out. Due to our company policy, reschedules can only be made through the reschedule site. I can confirm that we currently have the following events available:

Ratatouille
May 30, 1:30pm
August 22, 1:30pm
September 5, 1:30pm
September 5, 6:30pm
Lilo and Stitch
August 1, 6:30pm
Beauty and the Beast
August 8, 1:30pm
August 8, 6:30pm
August 15, 1:30pm
Coco
September 12, 1:30pm
September 19, 1:30pm
Hocus Pocus
September 26, 6:30pm
October 3, 1:30pm
October 3, 6:30pm
October 10, 1:30pm
October 10, 6:30pm
We also have some other movies available, and I would be happy to send over the rest of those dates if you're interested. If you are still having trouble finding a date that works for you, please let me know!

Warm regards,
Sierra

On Fri, Apr 17, 2026 at 6:30 PM Simone stohlmann <simone.hekl@yahoo.com> wrote:
Hello,

My name is Simone Stohlmann-Hekl. My friend Sarina Pozos and I bought tickets in advance for Alice in Wonderland 4/18 & had it get cancelled. All of the dates you sent on the reschedule link show “sold out.” Using the normal forknfilm website these same dates show open. I tried to book & my discount code does not apply using the normal website. How do we resolve this so we can actually attend an event with our credits?

Best,

Simone Stohlmann-Hekl
Sent from my iPhone
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