Refund



Hi Chauntay,

Thank you for reaching out, and please accept our deepest apologies for the repeated cancellations. We completely understand your frustration; it is never our intention to cause disappointment, especially when it involves your child’s plans. We fully respect your decision to opt for a refund rather than rescheduling.

I would like to get your refund processed immediately. However, I am having a bit of trouble locating your account using the email address you reached out with today. Could you please provide the email address and the first and last name associated with your original reservation?

As soon as I have those details, I can get the refund process started for you right away. Thank you for your patience as we get this resolved.

Warm regards,

Sam

Customer Support

On Wed, Apr 8, 2026 at 10:05 PM chauntay bovell <chaunt26@hotmail.com> wrote:

To whom it may concern,

This is not the first , but second time that my scheduled viewing for The Princess and the Frog has been canceled. First in February and now this weekend. I would like my refund processed immediately. I am no longer opting towards rescheduling for a later date and I should not have to wait because this is ridiculous this point. I will no longer disappoint my child.

Please issue my refund.

Sincerely,


Sent from my iPhone



Hi Chauntay,

Thank you for reaching out, and please accept our deepest apologies for the repeated cancellations. We completely understand your frustration; it is never our intention to cause disappointment, especially when it involves your child’s plans. We fully respect your decision to opt for a refund rather than rescheduling.

I would like to get your refund processed immediately. However, I am having a bit of trouble locating your account using the email address you reached out with today. Could you please provide the email address and the first and last name associated with your original reservation?

As soon as I have those details, I can get the refund process started for you right away. Thank you for your patience as we get this resolved.

Warm regards,

Sam

Customer Support

On Wed, Apr 8, 2026 at 10:05 PM chauntay bovell <chaunt26@hotmail.com> wrote:

To whom it may concern,

This is not the first , but second time that my scheduled viewing for The Princess and the Frog has been canceled. First in February and now this weekend. I would like my refund processed immediately. I am no longer opting towards rescheduling for a later date and I should not have to wait because this is ridiculous this point. I will no longer disappoint my child.

Please issue my refund.

Sincerely,


Sent from my iPhone



Hi Chauntay,

Thank you for reaching out, and please accept our deepest apologies for the repeated cancellations. We completely understand your frustration; it is never our intention to cause disappointment, especially when it involves your child’s plans. We fully respect your decision to opt for a refund rather than rescheduling.

I would like to get your refund processed immediately. However, I am having a bit of trouble locating your account using the email address you reached out with today. Could you please provide the email address and the first and last name associated with your original reservation?

As soon as I have those details, I can get the refund process started for you right away. Thank you for your patience as we get this resolved.

Warm regards,

Sam

Customer Support

On Wed, Apr 8, 2026 at 10:05 PM chauntay bovell <chaunt26@hotmail.com> wrote:

To whom it may concern,

This is not the first , but second time that my scheduled viewing for The Princess and the Frog has been canceled. First in February and now this weekend. I would like my refund processed immediately. I am no longer opting towards rescheduling for a later date and I should not have to wait because this is ridiculous this point. I will no longer disappoint my child.

Please issue my refund.

Sincerely,


Sent from my iPhone

 Thank you for responding. The email associated with my purchase is Taychaun16@gmail.com.

Sent from my iPhone

On Apr 13, 2026, at 12:43 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Chauntay,

Thank you for reaching out, and please accept our deepest apologies for the repeated cancellations. We completely understand your frustration; it is never our intention to cause disappointment, especially when it involves your child’s plans. We fully respect your decision to opt for a refund rather than rescheduling.

I would like to get your refund processed immediately. However, I am having a bit of trouble locating your account using the email address you reached out with today. Could you please provide the email address and the first and last name associated with your original reservation?

As soon as I have those details, I can get the refund process started for you right away. Thank you for your patience as we get this resolved.

Warm regards,

Sam

Customer Support

On Wed, Apr 8, 2026 at 10:05 PM chauntay bovell <chaunt26@hotmail.com> wrote:

To whom it may concern,

This is not the first , but second time that my scheduled viewing for The Princess and the Frog has been canceled. First in February and now this weekend. I would like my refund processed immediately. I am no longer opting towards rescheduling for a later date and I should not have to wait because this is ridiculous this point. I will no longer disappoint my child.

Please issue my refund.

Sincerely,


Sent from my iPhone



Hi Chauntay,

Thank you so much for getting in touch with us. We were so incredibly sorry for the event cancellation. We were try  looking forward to sharing that experience with you, and we hate that the plans had to change.

Please rest assured that I will get right on your refund immediately. As soon as it’s finalized on our end, I’ll be sure to follow up with a confirmation and your receipt so you have peace of mind that it’s on its way back to your account.

We truly appreciate your grace and patience with us, and we really hope we’ll have the pleasure of hosting you at a future screening soon!

Warm regards,
Sam
Customer Support

On Tue, Apr 14, 2026 at 11:18 AM chauntay bovell <chaunt26@hotmail.com> wrote:

Good morning,

I’m checking on the status of my refund.

Thank you 

Sent from my iPhone

On Apr 13, 2026, at 2:24 PM, chauntay bovell <chaunt26@hotmail.com> wrote:

 Thank you for responding. The email associated with my purchase is Taychaun16@gmail.com.

Sent from my iPhone

On Apr 13, 2026, at 12:43 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Chauntay,

Thank you for reaching out, and please accept our deepest apologies for the repeated cancellations. We completely understand your frustration; it is never our intention to cause disappointment, especially when it involves your child’s plans. We fully respect your decision to opt for a refund rather than rescheduling.

I would like to get your refund processed immediately. However, I am having a bit of trouble locating your account using the email address you reached out with today. Could you please provide the email address and the first and last name associated with your original reservation?

As soon as I have those details, I can get the refund process started for you right away. Thank you for your patience as we get this resolved.

Warm regards,

Sam

Customer Support

On Wed, Apr 8, 2026 at 10:05 PM chauntay bovell <chaunt26@hotmail.com> wrote:

To whom it may concern,

This is not the first , but second time that my scheduled viewing for The Princess and the Frog has been canceled. First in February and now this weekend. I would like my refund processed immediately. I am no longer opting towards rescheduling for a later date and I should not have to wait because this is ridiculous this point. I will no longer disappoint my child.

Please issue my refund.

Sincerely,


Sent from my iPhone



Hi Chauntay,

Thank you for reaching out and following up here. I sincerely apologize for the lack of communication and the delays you've experienced. I completely understand your frustration - this is certainly not the experience we want for you.

I am escalating this matter immediately to ensure your refund is prioritized and handled right away. I will personally monitor the progress and get back to you with an update as soon as possible.

We appreciate you bringing this to our attention and thank you for your patience while I get this sorted.

Warm regards,
Sam
Customer Support

On Mon, May 11, 2026 at 5:07 AM chauntay bovell <chaunt26@hotmail.com> wrote:

I’m checking on the status of my refund. This is not ok, taking someone’s money,

continuously postponing, and not communicating. Please escalate the matter to issue my refund immediately. 

Sent from my iPhone

On Apr 15, 2026, at 2:19 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Chauntay,

Thank you so much for getting in touch with us. We were so incredibly sorry for the event cancellation. We were try  looking forward to sharing that experience with you, and we hate that the plans had to change.

Please rest assured that I will get right on your refund immediately. As soon as it’s finalized on our end, I’ll be sure to follow up with a confirmation and your receipt so you have peace of mind that it’s on its way back to your account.

We truly appreciate your grace and patience with us, and we really hope we’ll have the pleasure of hosting you at a future screening soon!

Warm regards,
Sam
Customer Support

On Tue, Apr 14, 2026 at 11:18 AM chauntay bovell <chaunt26@hotmail.com> wrote:

Good morning,

I’m checking on the status of my refund.

Thank you 

Sent from my iPhone

On Apr 13, 2026, at 2:24 PM, chauntay bovell <chaunt26@hotmail.com> wrote:

 Thank you for responding. The email associated with my purchase is Taychaun16@gmail.com.

Sent from my iPhone

On Apr 13, 2026, at 12:43 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Chauntay,

Thank you for reaching out, and please accept our deepest apologies for the repeated cancellations. We completely understand your frustration; it is never our intention to cause disappointment, especially when it involves your child’s plans. We fully respect your decision to opt for a refund rather than rescheduling.

I would like to get your refund processed immediately. However, I am having a bit of trouble locating your account using the email address you reached out with today. Could you please provide the email address and the first and last name associated with your original reservation?

As soon as I have those details, I can get the refund process started for you right away. Thank you for your patience as we get this resolved.

Warm regards,

Sam

Customer Support

On Wed, Apr 8, 2026 at 10:05 PM chauntay bovell <chaunt26@hotmail.com> wrote:

To whom it may concern,

This is not the first , but second time that my scheduled viewing for The Princess and the Frog has been canceled. First in February and now this weekend. I would like my refund processed immediately. I am no longer opting towards rescheduling for a later date and I should not have to wait because this is ridiculous this point. I will no longer disappoint my child.

Please issue my refund.

Sincerely,


Sent from my iPhone