Re: Refund

Hi Liana,

You are all set! Your tickets for Ratatouille on June 5th at 6:30 PM have been confirmed, and you should have received them via email.

We have also applied the complimentary VIP upgrade as promised. We look forward to hosting you soon!

Best regards,

Alex

On Thu, Apr 9, 2026 at 1:33 PM Лиана Сулейманова <29lianka27@gmail.com> wrote:

Oh, thank you so much! June 5th at 6:30 PM works perfectly for us.

Thank you so much for offering the VIP package — we’re really excited and can’t wait to experience it!

On Thu, Apr 9, 2026 at 1:25 PM Fork Film <losangeles@forknfilm.com> wrote:

Hi Liana,

Thank you for your response. We would be happy to help you reschedule your tickets.

We have the following availability for the films you mentioned:

Ratatouille:

- May 30 at 1:30 PM

- June 5 at 6:30 PM

- June 6 at 1:30 PM

Shrek:

- June 27 at 1:30 PM

- July 4 at 1:30 PM or 6:30 PM

These slots are time-sensitive and fill up quickly, so please let us know as soon as possible which date and time works best for you so we can secure your booking.

Best regards,

Alex

On Thu, Apr 9, 2026 at 1:20 PM Лиана Сулейманова <29lianka27@gmail.com> wrote:

Hi Alex,

Thank you so much for your message and for handling this situation.

We actually did try to reschedule, but unfortunately all the upcoming events are currently sold out. In case there’s any possibility to fit us into the next available event for Shrek or Ratatouille, we would be happy to reschedule instead of proceeding with a refund.

Please let us know if that might be possible — we’d really appreciate it!

Thank you again and looking forward to your reply.

Best regards,

Liana

On Thu, Apr 9, 2026 at 1:16 PM Fork Film <losangeles@forknfilm.com> wrote:

Dear Liana,

I sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused.

Please know we made this decision only after considering every possible option. We completely understand your decision not to reschedule and are happy to accommodate your refund request for your two tickets.

Refunds may take longer than usual as we’re currently managing high volume, but we’ll keep you updated.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Alex

On Wed, Apr 8, 2026 at 4:41 PM Лиана Сулейманова <29lianka27@gmail.com> wrote:

Hello! My event has been postponed and I wanna get a refund please. I bought 2 tickets on name Liana Suleimanova.