Fwd: Event Postponed: Fork n' Film (Updated Rescheduling Link)

Hi Vanessa,

Thank you so much for reaching out. I am so sorry that you’ve had to go through the rescheduling process so many times since October. That is certainly not the experience we want for our guests, and I completely understand why you'd prefer to move forward with a refund at this point.

Please know that we will absolutely take care of this for you. I am getting your refund for all three tickets processed right now to make sure this is resolved. I’ll be sure to reach out to you with a copy of your receipt the very moment it's finalized.

Thank you so much for your patience and for bearing with us!

Warm regards,

Sam

Customer Support

On Tue, Apr 7, 2026 at 5:01 PM Vanessa Bocog <vbocog@gmail.com> wrote:

Hello,

I’ve been rescheduling this every month basically since October. Can I please just go ahead with a refund for the 3 tickets now please. 

Thank you 

---------- Forwarded message ---------
From: Fork n' Film San Francisco <sanfrancisco@forknfilm.com>
Date: Tue, Mar 17, 2026 at 3:03 PM
Subject: Event Postponed: Fork n' Film (Updated Rescheduling Link)
To: Vaness Bocog* <vbocog@gmail.com>

Dear Fork n' Film guests, We’re reaching out again to resend this message, as the previous email included a broken rescheduling link. The issue has now been resolved, and the updated link below is ready for you to use. We truly apologize for any inconvenience this may have caused. We are truly‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Event Postponed Dear Fork n' Film guests,   We’re reaching out again to resend this message, as the previous email included a broken rescheduling link. The issue has now been resolved, and the updated link below is ready for you to use. We truly apologize for any inconvenience this may have caused.   We are truly so sorry to share that your Fork n’ Film show has been postponed. Due to unforeseen operational circumstances, we are unable to deliver the Fork n’ Film experience at the level of quality our guests deserve this weekend. Rather than compromise the experience, we made the difficult decision to postpone these shows.   We know many of you have been looking forward to this night and we genuinely hate having to disrupt those plans. Please know this decision was not made lightly, and we deeply appreciate your patience and understanding.   To make this right, we’re inviting you to reschedule your tickets to any show starting in May. When you join us we’ll also include:   A complimentary welcome cocktail when you arrive Preferred seating A 10% discount code for a future Fork n’ Film experience (Code: POSTPONEDLASF10)   How to Reschedule 1. Click the private reschedule page below Reschedule: https://www.forknfilm.com/reschedules Password: FNFReschedules   2. Choose a new date & movie We have an amazing selection of fun films and menus! Pick whichever show works best for you.   3. Add your tickets to your cart   4. Enter your unique discount code at checkout Your discount code = the full name used when purchasing your tickets (ex - JOHNSMITH or JOHNROBERTSMITH) Your code will apply to the exact number of tickets under your original reservation.   Important Tips The code works one time only Check your original receipt to confirm which name was used at purchase If you purchased 5 or more tickets, you will have two codes (ex - JOHNSMITH and JOHNSMITH1)   Again, we are truly sorry for the inconvenience and appreciate your support more than you know. We’re looking forward to welcoming you back soon for a very special Fork n’ Film night.   Warmly, The Fork n’ Film Team 🍿🥂     Prefer a Refund? If you would rather receive a refund, simply email sanfrancisco@forknfilm.com and we will process it for you.   Please note that refunds may take some time to complete, so rescheduling is the fastest way to secure your seats at a future show.

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Hello,

Can you please send me a receipt for the refund? 

Thank you 

On Thu, Apr 9, 2026 at 12:50 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Vanessa,

Thank you so much for reaching out. I am so sorry that you’ve had to go through the rescheduling process so many times since October. That is certainly not the experience we want for our guests, and I completely understand why you'd prefer to move forward with a refund at this point.

Please know that we will absolutely take care of this for you. I am getting your refund for all three tickets processed right now to make sure this is resolved. I’ll be sure to reach out to you with a copy of your receipt the very moment it's finalized.

Thank you so much for your patience and for bearing with us!

Warm regards,

Sam

Customer Support

On Tue, Apr 7, 2026 at 5:01 PM Vanessa Bocog <vbocog@gmail.com> wrote:

Hello,

I’ve been rescheduling this every month basically since October. Can I please just go ahead with a refund for the 3 tickets now please. 

Thank you 

---------- Forwarded message ---------
From: Fork n' Film San Francisco <sanfrancisco@forknfilm.com>
Date: Tue, Mar 17, 2026 at 3:03 PM
Subject: Event Postponed: Fork n' Film (Updated Rescheduling Link)
To: Vaness Bocog* <vbocog@gmail.com>

Dear Fork n' Film guests, We’re reaching out again to resend this message, as the previous email included a broken rescheduling link. The issue has now been resolved, and the updated link below is ready for you to use. We truly apologize for any inconvenience this may have caused. We are truly‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Event Postponed Dear Fork n' Film guests,   We’re reaching out again to resend this message, as the previous email included a broken rescheduling link. The issue has now been resolved, and the updated link below is ready for you to use. We truly apologize for any inconvenience this may have caused.   We are truly so sorry to share that your Fork n’ Film show has been postponed. Due to unforeseen operational circumstances, we are unable to deliver the Fork n’ Film experience at the level of quality our guests deserve this weekend. Rather than compromise the experience, we made the difficult decision to postpone these shows.   We know many of you have been looking forward to this night and we genuinely hate having to disrupt those plans. Please know this decision was not made lightly, and we deeply appreciate your patience and understanding.   To make this right, we’re inviting you to reschedule your tickets to any show starting in May. When you join us we’ll also include:   A complimentary welcome cocktail when you arrive Preferred seating A 10% discount code for a future Fork n’ Film experience (Code: POSTPONEDLASF10)   How to Reschedule 1. Click the private reschedule page below Reschedule: https://www.forknfilm.com/reschedules Password: FNFReschedules   2. Choose a new date & movie We have an amazing selection of fun films and menus! Pick whichever show works best for you.   3. Add your tickets to your cart   4. Enter your unique discount code at checkout Your discount code = the full name used when purchasing your tickets (ex - JOHNSMITH or JOHNROBERTSMITH) Your code will apply to the exact number of tickets under your original reservation.   Important Tips The code works one time only Check your original receipt to confirm which name was used at purchase If you purchased 5 or more tickets, you will have two codes (ex - JOHNSMITH and JOHNSMITH1)   Again, we are truly sorry for the inconvenience and appreciate your support more than you know. We’re looking forward to welcoming you back soon for a very special Fork n’ Film night.   Warmly, The Fork n’ Film Team 🍿🥂     Prefer a Refund? If you would rather receive a refund, simply email sanfrancisco@forknfilm.com and we will process it for you.   Please note that refunds may take some time to complete, so rescheduling is the fastest way to secure your seats at a future show.

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Hello,

Following up again. Thank you for looking into this. As I noted this was quite a bit of money and we’ve gotten nothing out of this. I would appreciate it if you looked into this and refunded us as soon as possible. 

I took a look at my credit card statement and I’m still not seeing the refund. It was $614.97 and at this point, I’d like my money back now. 

Thank you.

On Fri, May 1, 2026 at 4:03 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Vanessa,

Thank you for reaching out, and I am so sincerely sorry for the long wait you’ve experienced. I completely understand your frustration - having your plans rescheduled since October is a long time to wait, and I realize that this was a significant purchase for you.

Please know that I am checking in with our billing department right now to find out why that refund hasn't appeared yet and to make sure it is prioritized. As we are a very small team processing these manually, I want to ensure nothing has slipped through the cracks.

I’ll get back to you as soon as I have a status update. Thank you so much for your continued patience while I get this sorted for you!

Warm regards,

Sam

Customer Support

On Sun, Apr 26, 2026 at 10:35 PM Vanessa Bocog <vbocog@gmail.com> wrote:

Hello,

Following up here. I have been rescheduled since October and have decided to finally just get my money back. I was told it was going to process but I’m not seeing it. Please advise. This was a lot of money spent with nothing for months. 

Thank you

On Fri, Apr 24, 2026 at 12:24 AM Vanessa Bocog <vbocog@gmail.com> wrote:

Hello,

Can you please send me a receipt for the refund? 

Thank you 

On Thu, Apr 9, 2026 at 12:50 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Vanessa,

Thank you so much for reaching out. I am so sorry that you’ve had to go through the rescheduling process so many times since October. That is certainly not the experience we want for our guests, and I completely understand why you'd prefer to move forward with a refund at this point.

Please know that we will absolutely take care of this for you. I am getting your refund for all three tickets processed right now to make sure this is resolved. I’ll be sure to reach out to you with a copy of your receipt the very moment it's finalized.

Thank you so much for your patience and for bearing with us!

Warm regards,

Sam

Customer Support

On Tue, Apr 7, 2026 at 5:01 PM Vanessa Bocog <vbocog@gmail.com> wrote:

Hello,

I’ve been rescheduling this every month basically since October. Can I please just go ahead with a refund for the 3 tickets now please. 

Thank you 

---------- Forwarded message ---------
From: Fork n' Film San Francisco <sanfrancisco@forknfilm.com>
Date: Tue, Mar 17, 2026 at 3:03 PM
Subject: Event Postponed: Fork n' Film (Updated Rescheduling Link)
To: Vaness Bocog* <vbocog@gmail.com>

Dear Fork n' Film guests, We’re reaching out again to resend this message, as the previous email included a broken rescheduling link. The issue has now been resolved, and the updated link below is ready for you to use. We truly apologize for any inconvenience this may have caused. We are truly‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Event Postponed Dear Fork n' Film guests,   We’re reaching out again to resend this message, as the previous email included a broken rescheduling link. The issue has now been resolved, and the updated link below is ready for you to use. We truly apologize for any inconvenience this may have caused.   We are truly so sorry to share that your Fork n’ Film show has been postponed. Due to unforeseen operational circumstances, we are unable to deliver the Fork n’ Film experience at the level of quality our guests deserve this weekend. Rather than compromise the experience, we made the difficult decision to postpone these shows.   We know many of you have been looking forward to this night and we genuinely hate having to disrupt those plans. Please know this decision was not made lightly, and we deeply appreciate your patience and understanding.   To make this right, we’re inviting you to reschedule your tickets to any show starting in May. When you join us we’ll also include:   A complimentary welcome cocktail when you arrive Preferred seating A 10% discount code for a future Fork n’ Film experience (Code: POSTPONEDLASF10)   How to Reschedule 1. Click the private reschedule page below Reschedule: https://www.forknfilm.com/reschedules Password: FNFReschedules   2. Choose a new date & movie We have an amazing selection of fun films and menus! Pick whichever show works best for you.   3. Add your tickets to your cart   4. Enter your unique discount code at checkout Your discount code = the full name used when purchasing your tickets (ex - JOHNSMITH or JOHNROBERTSMITH) Your code will apply to the exact number of tickets under your original reservation.   Important Tips The code works one time only Check your original receipt to confirm which name was used at purchase If you purchased 5 or more tickets, you will have two codes (ex - JOHNSMITH and JOHNSMITH1)   Again, we are truly sorry for the inconvenience and appreciate your support more than you know. We’re looking forward to welcoming you back soon for a very special Fork n’ Film night.   Warmly, The Fork n’ Film Team 🍿🥂     Prefer a Refund? If you would rather receive a refund, simply email sanfrancisco@forknfilm.com and we will process it for you.   Please note that refunds may take some time to complete, so rescheduling is the fastest way to secure your seats at a future show.

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.