PLEASE RESPOND-HIGH IMPORTANCE: Fork N Film Review - Princess and the Frog

 Hello,

Do you have a status update on this matter?

I look forward to hearing from someone soon. 

Peace&Blessings

Latosha

On Mar 13, 2026, at 6:31 AM, Latosha Brown <toshabrown1@hotmail.com> wrote:

 Good Morning Sam,

Thank you for acknowledging our concerns. We look forward to hearing from you soon. 

Peace&Blessings

Latosha

On Mar 10, 2026, at 5:11 PM, Fork Film <newyork@forknfilm.com> wrote:



Dear Latosha,

Thank you so much for reaching out and sharing such a detailed account of your recent visit to our New York City location. First and foremost, I want to wish your daughter a very happy belated birthday and tell you how truly heartbroken I am to hear that what should have been a magical celebration for her fell so short of expectations. It is especially disheartening to know that your family of eight traveled all the way from Baltimore via Amtrak specifically to celebrate with us, only to be met with an experience that failed to live up to the premium standards we promise on our social media.

I have carefully reviewed the specific points and photos you shared regarding the room-temperature biscuits, the lack of chicken in the gumbo, the poor quality of the chicken fingers, and the substitution of basic donuts for our advertised beignets and King Cake. All of these details are being investigated by our culinary and management teams immediately, as this is certainly not the high-quality, perfectly-timed immersive experience you paid for.

We take your feedback regarding the discrepancy between our advertisements and your actual meal very seriously, especially given the significant investment your family made to attend this event. I am currently touching base with our leadership team to see how we can best make this up to you and your family, and I will be back in touch with you just as soon as I have a formal resolution.

Warm regards,
Sam

Customer Support

On Fri, Mar 6, 2026 at 3:43 PM Santiago Triana <santiago@forknfilm.com> wrote:

Hi Team.

I had this party of 8 who walked out extremely disappointed for the reasons described in their detailed email.

Hopefully we can address some of their concerns.

Thank you.

Santiago Triana

Event Manager

santiago@forknfilm.com

forknfilm.com

@forknfilm

---------- Forwarded message ---------
From: Latosha Brown <toshabrown1@hotmail.com>
Date: Fri, Mar 6, 2026 at 15:58
Subject: Fork N Film Review - Princess and the Frog
To: santiago@forknfilm.com <santiago@forknfilm.com>, n' Film Fork <info@forknfilm.com>
CC: ajohns0817@gmail.com <ajohns0817@gmail.com>, Mom <pauladb123@gmail.com>

Hello,

Please see the attached review of my Fork N Film experience from this past Saturday, February 28, 2026.

 

Please confirm receipt of this email.

I look forward to hearing from you soon regarding this matter.

 

Peace&Blessings

Latosha



Hi Latosha,

I wanted to reach out and personally apologize for the delay in getting back to you. I know you’ve been waiting for an update, and I truly appreciate your patience and grace while I worked through this with our team.

Please know that we take your feedback seriously. We’ve spent some time reviewing your comments with our management team, and we are committed to using your insights to improve our service moving forward. We truly value having you as a customer and cannot wait for the opportunity to make it up to you.

As a token of our appreciation for your loyalty and as a sincere "thank you" for sticking with us, management is happy to provide you with a 25% discount on your entire next purchase.

Your Coupon Code: LATOSHABROWN

You can apply this at checkout whenever you’re ready. We are looking forward to seeing you again soon, and if there is anything else that I can do to help, please don’t hesitate to hit reply.

Warm Regards,

Sam

Customer Support

On Wed, Apr 1, 2026 at 10:55 AM Latosha Brown <toshabrown1@hotmail.com> wrote:

Hello,

It is now April 1st and I still haven’t heard back from anyone concerning this matter since your initial acknowledgment email, which was sent on March 10, 2026.  Can someone please assist with resolving this matter?  

Is there a live person that I can actually speak to because emails are not proving to be a successful  means of communication with your company. 

I can be reached at 443-865-9273.  I look forward to hearing from someone very soon. 

Peace&Blessings

Latosha

On Mar 21, 2026, at 5:44 PM, Latosha Brown <toshabrown1@hotmail.com> wrote:

 Hello,

Do you have a status update on this matter?

I look forward to hearing from someone soon. 

Peace&Blessings

Latosha

On Mar 13, 2026, at 6:31 AM, Latosha Brown <toshabrown1@hotmail.com> wrote:

 Good Morning Sam,

Thank you for acknowledging our concerns. We look forward to hearing from you soon. 

Peace&Blessings

Latosha

On Mar 10, 2026, at 5:11 PM, Fork Film <newyork@forknfilm.com> wrote:



Dear Latosha,

Thank you so much for reaching out and sharing such a detailed account of your recent visit to our New York City location. First and foremost, I want to wish your daughter a very happy belated birthday and tell you how truly heartbroken I am to hear that what should have been a magical celebration for her fell so short of expectations. It is especially disheartening to know that your family of eight traveled all the way from Baltimore via Amtrak specifically to celebrate with us, only to be met with an experience that failed to live up to the premium standards we promise on our social media.

I have carefully reviewed the specific points and photos you shared regarding the room-temperature biscuits, the lack of chicken in the gumbo, the poor quality of the chicken fingers, and the substitution of basic donuts for our advertised beignets and King Cake. All of these details are being investigated by our culinary and management teams immediately, as this is certainly not the high-quality, perfectly-timed immersive experience you paid for.

We take your feedback regarding the discrepancy between our advertisements and your actual meal very seriously, especially given the significant investment your family made to attend this event. I am currently touching base with our leadership team to see how we can best make this up to you and your family, and I will be back in touch with you just as soon as I have a formal resolution.

Warm regards,
Sam

Customer Support

On Fri, Mar 6, 2026 at 3:43 PM Santiago Triana <santiago@forknfilm.com> wrote:

Hi Team.

I had this party of 8 who walked out extremely disappointed for the reasons described in their detailed email.

Hopefully we can address some of their concerns.

Thank you.

Santiago Triana

Event Manager

santiago@forknfilm.com

forknfilm.com

@forknfilm

---------- Forwarded message ---------
From: Latosha Brown <toshabrown1@hotmail.com>
Date: Fri, Mar 6, 2026 at 15:58
Subject: Fork N Film Review - Princess and the Frog
To: santiago@forknfilm.com <santiago@forknfilm.com>, n' Film Fork <info@forknfilm.com>
CC: ajohns0817@gmail.com <ajohns0817@gmail.com>, Mom <pauladb123@gmail.com>

Hello,

Please see the attached review of my Fork N Film experience from this past Saturday, February 28, 2026.

 

Please confirm receipt of this email.

I look forward to hearing from you soon regarding this matter.

 

Peace&Blessings

Latosha

 Hello,

Do you have a status update on this matter?  Can someone please explain why this is taking so long. I have provided extremely detailed documentation, which you have acknowledged and agreed that I received below standards in comparison to the service that your company advertised.  

I am starting to feel like your company is trying to string me along with the hopes that I will let this go and move on.  This was not a $100 loss. In total over $2000 was spent, which included travel to get to your venue in NY.  

What further research is needed in order to justify a refund?  You guys are now just giving me the run around and this is not fair or professional.

I have provided my number for someone to contact me yet no one has reach out.  You all are responding to my emails days/weeks later.  I would really appreciate if this matter can be resolved as soon as possible.  We are getting closer to two months trying to deal with this matter.  I have been beyond patient and this process that your company is taking me through, for your shortcomings, is becoming extremely frustrating. 

I can be reached at 443-865-9273.  I look forward to hearing from you soon. 

Peace&Blessings

Latosha

On Apr 2, 2026, at 2:18 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Latosha,

I wanted to reach out and personally apologize for the delay in getting back to you. I know you’ve been waiting for an update, and I truly appreciate your patience and grace while I worked through this with our team.

Please know that we take your feedback seriously. We’ve spent some time reviewing your comments with our management team, and we are committed to using your insights to improve our service moving forward. We truly value having you as a customer and cannot wait for the opportunity to make it up to you.

As a token of our appreciation for your loyalty and as a sincere "thank you" for sticking with us, management is happy to provide you with a 25% discount on your entire next purchase.

Your Coupon Code: LATOSHABROWN

You can apply this at checkout whenever you’re ready. We are looking forward to seeing you again soon, and if there is anything else that I can do to help, please don’t hesitate to hit reply.

Warm Regards,

Sam

Customer Support

On Wed, Apr 1, 2026 at 10:55 AM Latosha Brown <toshabrown1@hotmail.com> wrote:

Hello,

It is now April 1st and I still haven’t heard back from anyone concerning this matter since your initial acknowledgment email, which was sent on March 10, 2026.  Can someone please assist with resolving this matter?  

Is there a live person that I can actually speak to because emails are not proving to be a successful  means of communication with your company. 

I can be reached at 443-865-9273.  I look forward to hearing from someone very soon. 

Peace&Blessings

Latosha

On Mar 21, 2026, at 5:44 PM, Latosha Brown <toshabrown1@hotmail.com> wrote:

 Hello,

Do you have a status update on this matter?

I look forward to hearing from someone soon. 

Peace&Blessings

Latosha

On Mar 13, 2026, at 6:31 AM, Latosha Brown <toshabrown1@hotmail.com> wrote:

 Good Morning Sam,

Thank you for acknowledging our concerns. We look forward to hearing from you soon. 

Peace&Blessings

Latosha

On Mar 10, 2026, at 5:11 PM, Fork Film <newyork@forknfilm.com> wrote:



Dear Latosha,

Thank you so much for reaching out and sharing such a detailed account of your recent visit to our New York City location. First and foremost, I want to wish your daughter a very happy belated birthday and tell you how truly heartbroken I am to hear that what should have been a magical celebration for her fell so short of expectations. It is especially disheartening to know that your family of eight traveled all the way from Baltimore via Amtrak specifically to celebrate with us, only to be met with an experience that failed to live up to the premium standards we promise on our social media.

I have carefully reviewed the specific points and photos you shared regarding the room-temperature biscuits, the lack of chicken in the gumbo, the poor quality of the chicken fingers, and the substitution of basic donuts for our advertised beignets and King Cake. All of these details are being investigated by our culinary and management teams immediately, as this is certainly not the high-quality, perfectly-timed immersive experience you paid for.

We take your feedback regarding the discrepancy between our advertisements and your actual meal very seriously, especially given the significant investment your family made to attend this event. I am currently touching base with our leadership team to see how we can best make this up to you and your family, and I will be back in touch with you just as soon as I have a formal resolution.

Warm regards,
Sam

Customer Support

On Fri, Mar 6, 2026 at 3:43 PM Santiago Triana <santiago@forknfilm.com> wrote:

Hi Team.

I had this party of 8 who walked out extremely disappointed for the reasons described in their detailed email.

Hopefully we can address some of their concerns.

Thank you.

Santiago Triana

Event Manager

santiago@forknfilm.com

forknfilm.com

@forknfilm

---------- Forwarded message ---------
From: Latosha Brown <toshabrown1@hotmail.com>
Date: Fri, Mar 6, 2026 at 15:58
Subject: Fork N Film Review - Princess and the Frog
To: santiago@forknfilm.com <santiago@forknfilm.com>, n' Film Fork <info@forknfilm.com>
CC: ajohns0817@gmail.com <ajohns0817@gmail.com>, Mom <pauladb123@gmail.com>

Hello,

Please see the attached review of my Fork N Film experience from this past Saturday, February 28, 2026.

 

Please confirm receipt of this email.

I look forward to hearing from you soon regarding this matter.

 

Peace&Blessings

Latosha