Re: Event Postponed: Fork n' Film



Hello Nichole,

Thanks for reaching out. I am sorry that you are having trouble with your discount code. Everything appears to be active on our end. Just to clarify, your code (NICHOLEMILLER) will only work on events listed here: forknfilm.com/reschedules.

If you would like to reschedule to an event not listed on that site, I would be happy to assist you. Just let me know!

Warm regards,

Sierra

On Mon, Mar 16, 2026 at 12:31 PM Nichole Cullum <nichole.cullum@gmail.com> wrote:

Hello,

I have two tickets for the 28th and it’s not letting me use the discount code to reschedule for a day in May.



Thank you,
Nichole Miller

> On Mar 16, 2026, at 10:23 AM, Fork n' Film Scottsdale <tempe@forknfilm.com> wrote:
> FNFReschedules



Hello Nichole,

Thanks for reaching out. I am sorry that you are having trouble with your discount code. Everything appears to be active on our end. Just to clarify, your code (NICHOLEMILLER) will only work on events listed here: forknfilm.com/reschedules.

If you would like to reschedule to an event not listed on that site, I would be happy to assist you. Just let me know!

Warm regards,

Sierra

On Mon, Mar 16, 2026 at 12:31 PM Nichole Cullum <nichole.cullum@gmail.com> wrote:

Hello,

I have two tickets for the 28th and it’s not letting me use the discount code to reschedule for a day in May.



Thank you,
Nichole Miller

> On Mar 16, 2026, at 10:23 AM, Fork n' Film Scottsdale <tempe@forknfilm.com> wrote:
> FNFReschedules



Hi Nichole,

To clarify, the events listed on that link are for next year, as we do not sell tickets for past dates.

If you would still prefer a refund for your two tickets, please let me know and I will be happy to assist you with that process.

Warm regards,

Alex

On Tue, Mar 24, 2026 at 2:18 PM Nichole Cullum <nichole.cullum@gmail.com> wrote:

Hello,

Can I just please be refunded for both of my tickets please? 

Thank you,

Nichole Miller

On Mar 20, 2026, at 1:54 PM, Fork Film <tempe@forknfilm.com> wrote:



Hello Nichole,

Thanks for reaching out. I am sorry that you are having trouble with your discount code. Everything appears to be active on our end. Just to clarify, your code (NICHOLEMILLER) will only work on events listed here: forknfilm.com/reschedules.

If you would like to reschedule to an event not listed on that site, I would be happy to assist you. Just let me know!

Warm regards,

Sierra

On Mon, Mar 16, 2026 at 12:31 PM Nichole Cullum <nichole.cullum@gmail.com> wrote:

Hello,

I have two tickets for the 28th and it’s not letting me use the discount code to reschedule for a day in May.



Thank you,
Nichole Miller

> On Mar 16, 2026, at 10:23 AM, Fork n' Film Scottsdale <tempe@forknfilm.com> wrote:
> FNFReschedules



Hello Nicole,

Thank you for confirming. Since your 2 tickets were originally purchased separately, your refunds will show as two line items on your billing statement (one for $102.49 and one for $51.25). 

You will be receiving a total refund of $153.74. Once processed, we will follow up with an update and a copy of your refund receipt. If there is anything we can help you with in the meantime, please let us know.

Warm regards,

Sierra

On Tue, Mar 24, 2026 at 4:16 PM Nichole Cullum <nichole.cullum@gmail.com> wrote:

Hello,

Yes, I’d still like a refund. Thank you. 

Thank you,

Nichole Miller

On Mar 24, 2026, at 2:23 PM, Fork Film <tempe@forknfilm.com> wrote:



Hi Nichole,

To clarify, the events listed on that link are for next year, as we do not sell tickets for past dates.

If you would still prefer a refund for your two tickets, please let me know and I will be happy to assist you with that process.

Warm regards,

Alex

On Tue, Mar 24, 2026 at 2:18 PM Nichole Cullum <nichole.cullum@gmail.com> wrote:

Hello,

Can I just please be refunded for both of my tickets please? 

Thank you,

Nichole Miller

On Mar 20, 2026, at 1:54 PM, Fork Film <tempe@forknfilm.com> wrote:



Hello Nichole,

Thanks for reaching out. I am sorry that you are having trouble with your discount code. Everything appears to be active on our end. Just to clarify, your code (NICHOLEMILLER) will only work on events listed here: forknfilm.com/reschedules.

If you would like to reschedule to an event not listed on that site, I would be happy to assist you. Just let me know!

Warm regards,

Sierra

On Mon, Mar 16, 2026 at 12:31 PM Nichole Cullum <nichole.cullum@gmail.com> wrote:

Hello,

I have two tickets for the 28th and it’s not letting me use the discount code to reschedule for a day in May.



Thank you,
Nichole Miller

> On Mar 16, 2026, at 10:23 AM, Fork n' Film Scottsdale <tempe@forknfilm.com> wrote:
> FNFReschedules



Dear Nichole,

Thank you for reaching out, and I sincerely apologize for the delay and inconvenience this has caused.

We are still actively processing refunds, and please know that yours remains a priority. We completely understand how important this is and are very sorry that it is taking longer than expected.

Once your refund has been completed, you will receive a confirmation email with your receipt.

We truly appreciate your patience and understanding.

Warm regards,
Esperanza

On Tue, Apr 7, 2026 at 11:38 AM Nichole Cullum <nichole.cullum@gmail.com> wrote:

Hello,

Has this been processed? I have yet to see any refund to the card I used. 

Thank you,

Nichole Miller

On Mar 25, 2026, at 5:35 PM, Fork Film <tempe@forknfilm.com> wrote:



Hello Nicole,

Thank you for confirming. Since your 2 tickets were originally purchased separately, your refunds will show as two line items on your billing statement (one for $102.49 and one for $51.25). 

You will be receiving a total refund of $153.74. Once processed, we will follow up with an update and a copy of your refund receipt. If there is anything we can help you with in the meantime, please let us know.

Warm regards,

Sierra

On Tue, Mar 24, 2026 at 4:16 PM Nichole Cullum <nichole.cullum@gmail.com> wrote:

Hello,

Yes, I’d still like a refund. Thank you. 

Thank you,

Nichole Miller

On Mar 24, 2026, at 2:23 PM, Fork Film <tempe@forknfilm.com> wrote:



Hi Nichole,

To clarify, the events listed on that link are for next year, as we do not sell tickets for past dates.

If you would still prefer a refund for your two tickets, please let me know and I will be happy to assist you with that process.

Warm regards,

Alex

On Tue, Mar 24, 2026 at 2:18 PM Nichole Cullum <nichole.cullum@gmail.com> wrote:

Hello,

Can I just please be refunded for both of my tickets please? 

Thank you,

Nichole Miller

On Mar 20, 2026, at 1:54 PM, Fork Film <tempe@forknfilm.com> wrote:



Hello Nichole,

Thanks for reaching out. I am sorry that you are having trouble with your discount code. Everything appears to be active on our end. Just to clarify, your code (NICHOLEMILLER) will only work on events listed here: forknfilm.com/reschedules.

If you would like to reschedule to an event not listed on that site, I would be happy to assist you. Just let me know!

Warm regards,

Sierra

On Mon, Mar 16, 2026 at 12:31 PM Nichole Cullum <nichole.cullum@gmail.com> wrote:

Hello,

I have two tickets for the 28th and it’s not letting me use the discount code to reschedule for a day in May.



Thank you,
Nichole Miller

> On Mar 16, 2026, at 10:23 AM, Fork n' Film Scottsdale <tempe@forknfilm.com> wrote:
> FNFReschedules



Hello Nichole,

Thanks for checking in. Unfortunately, at this time, we do not have an estimated time frame for your refund. We truly apologize for the inconvenience, and we know how frustrating it is to continue waiting. 

I can assure you that your refund remains active in our system, and our team is working through each refund as quickly as possible. Refunds are processed in the order we receive the request, and as soon as we process yours, we will let you know.

If there is anything we can help you with in the meantime, please let us know.

Warm regards,

Sierra

On Sat, Apr 11, 2026 at 11:55 AM Nichole Cullum <nichole.cullum@gmail.com> wrote:

Hello,

Do you have a time frame when I should expect my refund? 

Thank you,

Nichole Miller

On Apr 9, 2026, at 5:31 PM, Fork Film <arizona@forknfilm.com> wrote:



Dear Nichole,

Thank you for reaching out, and I sincerely apologize for the delay and inconvenience this has caused.

We are still actively processing refunds, and please know that yours remains a priority. We completely understand how important this is and are very sorry that it is taking longer than expected.

Once your refund has been completed, you will receive a confirmation email with your receipt.

We truly appreciate your patience and understanding.

Warm regards,
Esperanza

On Tue, Apr 7, 2026 at 11:38 AM Nichole Cullum <nichole.cullum@gmail.com> wrote:

Hello,

Has this been processed? I have yet to see any refund to the card I used. 

Thank you,

Nichole Miller

On Mar 25, 2026, at 5:35 PM, Fork Film <tempe@forknfilm.com> wrote:



Hello Nicole,

Thank you for confirming. Since your 2 tickets were originally purchased separately, your refunds will show as two line items on your billing statement (one for $102.49 and one for $51.25). 

You will be receiving a total refund of $153.74. Once processed, we will follow up with an update and a copy of your refund receipt. If there is anything we can help you with in the meantime, please let us know.

Warm regards,

Sierra

On Tue, Mar 24, 2026 at 4:16 PM Nichole Cullum <nichole.cullum@gmail.com> wrote:

Hello,

Yes, I’d still like a refund. Thank you. 

Thank you,

Nichole Miller

On Mar 24, 2026, at 2:23 PM, Fork Film <tempe@forknfilm.com> wrote:



Hi Nichole,

To clarify, the events listed on that link are for next year, as we do not sell tickets for past dates.

If you would still prefer a refund for your two tickets, please let me know and I will be happy to assist you with that process.

Warm regards,

Alex

On Tue, Mar 24, 2026 at 2:18 PM Nichole Cullum <nichole.cullum@gmail.com> wrote:

Hello,

Can I just please be refunded for both of my tickets please? 

Thank you,

Nichole Miller

On Mar 20, 2026, at 1:54 PM, Fork Film <tempe@forknfilm.com> wrote:



Hello Nichole,

Thanks for reaching out. I am sorry that you are having trouble with your discount code. Everything appears to be active on our end. Just to clarify, your code (NICHOLEMILLER) will only work on events listed here: forknfilm.com/reschedules.

If you would like to reschedule to an event not listed on that site, I would be happy to assist you. Just let me know!

Warm regards,

Sierra

On Mon, Mar 16, 2026 at 12:31 PM Nichole Cullum <nichole.cullum@gmail.com> wrote:

Hello,

I have two tickets for the 28th and it’s not letting me use the discount code to reschedule for a day in May.



Thank you,
Nichole Miller

> On Mar 16, 2026, at 10:23 AM, Fork n' Film Scottsdale <tempe@forknfilm.com> wrote:
> FNFReschedules

Hi,

How is it a month later and you guys still are not able to get to my refund? I would like my refund this week or I will be calling my bank as fraud and I will post this on social media. This is ridiculous. If you can’t help me I would like a manager to contact me, 623-329-0123 as soon as possible. 

Thank you,

Nichole Miller

On Apr 16, 2026, at 4:39 PM, Fork Film <arizona@forknfilm.com> wrote:



Hello Nichole,

Thanks for checking in. Unfortunately, at this time, we do not have an estimated time frame for your refund. We truly apologize for the inconvenience, and we know how frustrating it is to continue waiting. 

I can assure you that your refund remains active in our system, and our team is working through each refund as quickly as possible. Refunds are processed in the order we receive the request, and as soon as we process yours, we will let you know.

If there is anything we can help you with in the meantime, please let us know.

Warm regards,

Sierra

On Sat, Apr 11, 2026 at 11:55 AM Nichole Cullum <nichole.cullum@gmail.com> wrote:

Hello,

Do you have a time frame when I should expect my refund? 

Thank you,

Nichole Miller

On Apr 9, 2026, at 5:31 PM, Fork Film <arizona@forknfilm.com> wrote:



Dear Nichole,

Thank you for reaching out, and I sincerely apologize for the delay and inconvenience this has caused.

We are still actively processing refunds, and please know that yours remains a priority. We completely understand how important this is and are very sorry that it is taking longer than expected.

Once your refund has been completed, you will receive a confirmation email with your receipt.

We truly appreciate your patience and understanding.

Warm regards,
Esperanza

On Tue, Apr 7, 2026 at 11:38 AM Nichole Cullum <nichole.cullum@gmail.com> wrote:

Hello,

Has this been processed? I have yet to see any refund to the card I used. 

Thank you,

Nichole Miller

On Mar 25, 2026, at 5:35 PM, Fork Film <tempe@forknfilm.com> wrote:



Hello Nicole,

Thank you for confirming. Since your 2 tickets were originally purchased separately, your refunds will show as two line items on your billing statement (one for $102.49 and one for $51.25). 

You will be receiving a total refund of $153.74. Once processed, we will follow up with an update and a copy of your refund receipt. If there is anything we can help you with in the meantime, please let us know.

Warm regards,

Sierra

On Tue, Mar 24, 2026 at 4:16 PM Nichole Cullum <nichole.cullum@gmail.com> wrote:

Hello,

Yes, I’d still like a refund. Thank you. 

Thank you,

Nichole Miller

On Mar 24, 2026, at 2:23 PM, Fork Film <tempe@forknfilm.com> wrote:



Hi Nichole,

To clarify, the events listed on that link are for next year, as we do not sell tickets for past dates.

If you would still prefer a refund for your two tickets, please let me know and I will be happy to assist you with that process.

Warm regards,

Alex

On Tue, Mar 24, 2026 at 2:18 PM Nichole Cullum <nichole.cullum@gmail.com> wrote:

Hello,

Can I just please be refunded for both of my tickets please? 

Thank you,

Nichole Miller

On Mar 20, 2026, at 1:54 PM, Fork Film <tempe@forknfilm.com> wrote:



Hello Nichole,

Thanks for reaching out. I am sorry that you are having trouble with your discount code. Everything appears to be active on our end. Just to clarify, your code (NICHOLEMILLER) will only work on events listed here: forknfilm.com/reschedules.

If you would like to reschedule to an event not listed on that site, I would be happy to assist you. Just let me know!

Warm regards,

Sierra

On Mon, Mar 16, 2026 at 12:31 PM Nichole Cullum <nichole.cullum@gmail.com> wrote:

Hello,

I have two tickets for the 28th and it’s not letting me use the discount code to reschedule for a day in May.



Thank you,
Nichole Miller

> On Mar 16, 2026, at 10:23 AM, Fork n' Film Scottsdale <tempe@forknfilm.com> wrote:
> FNFReschedules



Hello Nichole,

Thank you for checking in, and I apologize for the late response. At this time, your refund request remains active in our system and our team is monitoring it closely. We have been going through some internal changes, which is causing delays to the refund process. We understand how frustrating this may be, and we sincerely apologize for the inconvenience.

As previously mentioned, we will provide an update and a copy of your receipt as soon as your refund is processed. If there is anything we can help you with in the meantime, please let us know.

Warm regards,

Sierra

On Mon, May 4, 2026 at 2:55 PM Nichole Cullum <nichole.cullum@gmail.com> wrote:

Hello,

Where is my refund? It’s now over a month. 

Thank you,

Nichole Miller

On Apr 22, 2026, at 2:14 PM, Nichole Cullum <nichole.cullum@gmail.com> wrote:

Hi,

How is it a month later and you guys still are not able to get to my refund? I would like my refund this week or I will be calling my bank as fraud and I will post this on social media. This is ridiculous. If you can’t help me I would like a manager to contact me, 623-329-0123 as soon as possible. 

Thank you,

Nichole Miller

On Apr 16, 2026, at 4:39 PM, Fork Film <arizona@forknfilm.com> wrote:



Hello Nichole,

Thanks for checking in. Unfortunately, at this time, we do not have an estimated time frame for your refund. We truly apologize for the inconvenience, and we know how frustrating it is to continue waiting. 

I can assure you that your refund remains active in our system, and our team is working through each refund as quickly as possible. Refunds are processed in the order we receive the request, and as soon as we process yours, we will let you know.

If there is anything we can help you with in the meantime, please let us know.

Warm regards,

Sierra

On Sat, Apr 11, 2026 at 11:55 AM Nichole Cullum <nichole.cullum@gmail.com> wrote:

Hello,

Do you have a time frame when I should expect my refund? 

Thank you,

Nichole Miller

On Apr 9, 2026, at 5:31 PM, Fork Film <arizona@forknfilm.com> wrote:



Dear Nichole,

Thank you for reaching out, and I sincerely apologize for the delay and inconvenience this has caused.

We are still actively processing refunds, and please know that yours remains a priority. We completely understand how important this is and are very sorry that it is taking longer than expected.

Once your refund has been completed, you will receive a confirmation email with your receipt.

We truly appreciate your patience and understanding.

Warm regards,
Esperanza

On Tue, Apr 7, 2026 at 11:38 AM Nichole Cullum <nichole.cullum@gmail.com> wrote:

Hello,

Has this been processed? I have yet to see any refund to the card I used. 

Thank you,

Nichole Miller

On Mar 25, 2026, at 5:35 PM, Fork Film <tempe@forknfilm.com> wrote:



Hello Nicole,

Thank you for confirming. Since your 2 tickets were originally purchased separately, your refunds will show as two line items on your billing statement (one for $102.49 and one for $51.25). 

You will be receiving a total refund of $153.74. Once processed, we will follow up with an update and a copy of your refund receipt. If there is anything we can help you with in the meantime, please let us know.

Warm regards,

Sierra

On Tue, Mar 24, 2026 at 4:16 PM Nichole Cullum <nichole.cullum@gmail.com> wrote:

Hello,

Yes, I’d still like a refund. Thank you. 

Thank you,

Nichole Miller

On Mar 24, 2026, at 2:23 PM, Fork Film <tempe@forknfilm.com> wrote:



Hi Nichole,

To clarify, the events listed on that link are for next year, as we do not sell tickets for past dates.

If you would still prefer a refund for your two tickets, please let me know and I will be happy to assist you with that process.

Warm regards,

Alex

On Tue, Mar 24, 2026 at 2:18 PM Nichole Cullum <nichole.cullum@gmail.com> wrote:

Hello,

Can I just please be refunded for both of my tickets please? 

Thank you,

Nichole Miller

On Mar 20, 2026, at 1:54 PM, Fork Film <tempe@forknfilm.com> wrote:



Hello Nichole,

Thanks for reaching out. I am sorry that you are having trouble with your discount code. Everything appears to be active on our end. Just to clarify, your code (NICHOLEMILLER) will only work on events listed here: forknfilm.com/reschedules.

If you would like to reschedule to an event not listed on that site, I would be happy to assist you. Just let me know!

Warm regards,

Sierra

On Mon, Mar 16, 2026 at 12:31 PM Nichole Cullum <nichole.cullum@gmail.com> wrote:

Hello,

I have two tickets for the 28th and it’s not letting me use the discount code to reschedule for a day in May.



Thank you,
Nichole Miller

> On Mar 16, 2026, at 10:23 AM, Fork n' Film Scottsdale <tempe@forknfilm.com> wrote:
> FNFReschedules