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Refund

Deanna Hopgood · deannahopgood1@gmail.com · landed in arizona@forknfilm.com

4 messages
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Attached order

2ZZZ-FQ58-0WL·$0.00·fulfilledWix (refund manually in Wix)·Ratatouille· Scottsdale· 2026-03-22
  • deannahopgood1@gmail.comto "Fork n' Film Scottsdale" <tempe@forknfilm.com>Inbound
    3/16/2026, 3:54:08 PM

    Refund

    Good morning, I would like a refund for Fork n Film, this is the second time it's been postponed.
  • tempe@forknfilm.comto Deanna Hopgood <deannahopgood1@gmail.com>Reply (operator)
    3/20/2026, 7:58:17 PM

    Re: Refund

    Hello Deanna,

    Thanks for reaching out. First, I would like to sincerely apologize for 2 of your events being postponed. I can assure you that these things are unforeseeable, and the decision to cancel is never made lightly. 

    I completely understand your decision to request a refund, and we are happy to accommodate your request. I have flagged your order for a full refund of $204.99. Once your refund is processed, we will follow up with a confirmation receipt.

    If there is anything we can help you with in the meantime, please let us know!

    Warm regards,
    Sierra

    On Mon, Mar 16, 2026 at 8:54 AM Deanna Hopgood <deannahopgood1@gmail.com> wrote:
    Good morning, I would like a refund for Fork n Film, this is the second time it's been postponed.
    DeliveredOpenedClicked
  • deannahopgood1@gmail.comto Fork Film <tempe@forknfilm.com>Inbound
    4/7/2026, 4:01:34 PM

    Re: Refund

    Good morning, I still have not received my refund.

    On Fri, Mar 20, 2026, 12:58 PM Fork Film <tempe@forknfilm.com> wrote:
    Hello Deanna,

    Thanks for reaching out. First, I would like to sincerely apologize for 2 of your events being postponed. I can assure you that these things are unforeseeable, and the decision to cancel is never made lightly. 

    I completely understand your decision to request a refund, and we are happy to accommodate your request. I have flagged your order for a full refund of $204.99. Once your refund is processed, we will follow up with a confirmation receipt.

    If there is anything we can help you with in the meantime, please let us know!

    Warm regards,
    Sierra

    On Mon, Mar 16, 2026 at 8:54 AM Deanna Hopgood <deannahopgood1@gmail.com> wrote:
    Good morning, I would like a refund for Fork n Film, this is the second time it's been postponed.
  • arizona@forknfilm.comto Deanna Hopgood <deannahopgood1@gmail.com>Reply (operator)
    4/10/2026, 12:30:47 AM

    Re: Refund

    Dear Deanna,

    Thank you for reaching out, and I sincerely apologize for the delay and inconvenience this has caused.

    We are still actively processing refunds, and please know that yours remains a priority. We completely understand how important this is and are very sorry that it is taking longer than expected.

    Once your refund has been completed, you will receive a confirmation email with your receipt.

    We truly appreciate your patience and understanding.

    Warm regards,
    Esperanza

    On Tue, Apr 7, 2026 at 9:01 AM Deanna Hopgood <deannahopgood1@gmail.com> wrote:
    Good morning, I still have not received my refund.

    On Fri, Mar 20, 2026, 12:58 PM Fork Film <tempe@forknfilm.com> wrote:
    Hello Deanna,

    Thanks for reaching out. First, I would like to sincerely apologize for 2 of your events being postponed. I can assure you that these things are unforeseeable, and the decision to cancel is never made lightly. 

    I completely understand your decision to request a refund, and we are happy to accommodate your request. I have flagged your order for a full refund of $204.99. Once your refund is processed, we will follow up with a confirmation receipt.

    If there is anything we can help you with in the meantime, please let us know!

    Warm regards,
    Sierra

    On Mon, Mar 16, 2026 at 8:54 AM Deanna Hopgood <deannahopgood1@gmail.com> wrote:
    Good morning, I would like a refund for Fork n Film, this is the second time it's been postponed.
    DeliveredOpenedClicked

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