Re: Refund

Hello 

I would like to know the status of my refund. It has been 12 days since the refund process was initiated and I have not received any communication since nor have I received a refund. Please let me know what the status of my refund is. Thank you 

Best 

Griselda Martinez

On Friday, March 13, 2026, Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Griselda,

Thank you for reaching out! We are so sorry about the cancellation of the Shrek showing.

We’ll get working on this right away for you. I've initiated the refund process for your ticket, and you should receive a confirmation email as soon as it has been fully processed on our end.

Once it’s processed, it usually takes a few business days for the funds to appear back on your original payment method, depending on your bank.

Thank you for your patience, and we hope to see you at another show soon!

Warm regards,

Sam

Customer Support

On Wed, Mar 11, 2026 at 8:54 PM Arturo Arroyo <ag97arroyo@gmail.com> wrote:

Hello 

I had purchased tickets for March 15th for the Shrek film at 6:30pm. Unfortunately the event was cancelled and I am now requesting a refund for these tickets I have attached the original invoice for your convenience thank you. 

Best 

Griselda Martinez 

Hello 

I am replying to an email from March 25th where I was told someone from your team would follow up shortly once my refund was processed it has now been 4 weeks and still no refund has been processed. What is taking so long? This is extremely frustrating and unacceptable. I would like someone to contact me so we can sort this out. 

Regards 

Griselda Martinez 

On Wednesday, March 25, 2026, Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Griselda, thank you so much for reaching out! I hope your day is off to a lovely start otherwise.

I am so sorry for the radio silence over the last 12 days - I completely understand how frustrating it feels to be waiting on those funds without an update. Please know that we are most definitely working on your refund right now. We are a very small team manually handling all of these requests to ensure every person is taken care of, so we really, truly appreciate your patience with us as we move through the list. To make sure this is resolved as quickly as possible, we are escalating this for you right now to the very top of our queue. We will follow up with you shortly the moment we have everything finalized!

Warm regards,

Sam

Customer Support

On Wed, Mar 25, 2026 at 12:36 PM Arturo Arroyo <ag97arroyo@gmail.com> wrote:

Hello 

I would like to know the status of my refund. It has been 12 days since the refund process was initiated and I have not received any communication since nor have I received a refund. Please let me know what the status of my refund is. Thank you 

Best 

Griselda Martinez

On Friday, March 13, 2026, Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Griselda,

Thank you for reaching out! We are so sorry about the cancellation of the Shrek showing.

We’ll get working on this right away for you. I've initiated the refund process for your ticket, and you should receive a confirmation email as soon as it has been fully processed on our end.

Once it’s processed, it usually takes a few business days for the funds to appear back on your original payment method, depending on your bank.

Thank you for your patience, and we hope to see you at another show soon!

Warm regards,

Sam

Customer Support

On Wed, Mar 11, 2026 at 8:54 PM Arturo Arroyo <ag97arroyo@gmail.com> wrote:

Hello 

I had purchased tickets for March 15th for the Shrek film at 6:30pm. Unfortunately the event was cancelled and I am now requesting a refund for these tickets I have attached the original invoice for your convenience thank you. 

Best 

Griselda Martinez