Re: Help with a reservation please

I have given this 3 weeks now.... when can I expect this to be processed?

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From: Fork n' Film <info@forknfilm.com>
Sent: Thursday, March 19, 2026 5:36 PM
To: Chantelle K <strawberry-129@hotmail.com>
Subject: Re: Help with a reservation please

 

Hello Chantelle,

I truly apologize for the delay in getting back to you, and I appreciate your patience. I completely understand that at this time you prefer a refund instead of rescheduling. I have flagged your order for a full refund of $599.98. Once your refund is processed, we will reach back out to you with an update and a copy of your refund receipt. 

Please know that we are experiencing some delays with refunds, but this remains a top priority, and we hope to have everything taken care of as soon as possible. If there is anything we can help you with in the meantime, please let us know!

Warm regards,

Sierra

On Wed, Mar 18, 2026 at 10:47 PM Chantelle K <strawberry-129@hotmail.com> wrote:

I have been trying for a month now and have only received one email. Unfortunately that one was in response to my saying I would post a bad review amd nothing since. I really don't think you guys can afford too many more reviews like this. I haven't posted anything yet but am happy to post a good one if you would just refund me. Any response would be appreciated at this point. 

On Mar 6, 2026 3:23 PM, Chantelle K <strawberry-129@hotmail.com> wrote:

I wanted to follow up again with this... 

On Mar 3, 2026 11:16 AM, Chantelle K <strawberry-129@hotmail.com> wrote:

Hello? Am I able to receive a refund instead at this time? I just lost my job and need the money more at this time please. 

On Feb 28, 2026 6:05 PM, Chantelle K <strawberry-129@hotmail.com> wrote:

Is there a way to just get a refund for now? I lost my job Friday and could really use the money at this time.

On Feb 28, 2026 1:23 PM, Fork n' Film <info@forknfilm.com> wrote:

Hello Chantelle, 

Thank you for reaching out. We are truly sorry for the last-minute cancellation of your event last weekend. I completely understand how disappointing this is, especially since you showed up to the venue. I did some digging on our end, and I can confirm that we did attempt to reach you via email and text regarding the cancellation. I have attached screenshots below for transparency.

With that being said, since the event was cancelled by us, we are more than happy to assist you with rescheduling to another event. Right now we have the following available:

• Ratatouille
• The Little Mermaid
• Princess and the Frog
• Coco
• Cloudy with a Chance of Meatballs
• Lilo and Stitch

Availability is limited and fills up fast, so please let me know your preferences as soon as possible. I look forward to hearing from you!

Warm regards,

Sierra

On Thu, Feb 26, 2026 at 10:33 AM Chantelle K <strawberry-129@hotmail.com> wrote:

I've tried emailing a couple times now and still received no response. My next step is to start leaving reviews... this is proof I paid for the Nightmare before Christmas show in October that ended up getting cancelled.  Instead of getting a refund we applied my payment to Princess and the Frog that was supposed to be this past weekend. I showed up and there was just a sign on the door. No email, no phone call.... I've attached the picture for reference... I would really like to discuss this with someone please. I've been to two other events last year and have been recommending it to people... please help. 

Thank you,

Chantelle Kraft

480-467-7337 

On Jul 8, 2025 4:03 PM, Fork n' Film <info@forknfilm.com> wrote:

We’re excited to welcome you for an unforgettable evening. Please review the key details below:

Location:
Hoku (1125 SE Madison St, Portland, OR 97214). Check in upon arrival, and you’ll be directed to your seat.

Parking:
Street parking and paid garages are available nearby. We recommend carpooling or using a ride-share service.

Check-In & Timing:
Doors open 30 minutes before showtime. Arrive early—late guests will be turned away, and refunds will not be issued.

Tickets & Seating:
Seating is assigned at purchase and cannot be changed. The ticket buyer must be present with ID for check-in.

Dietary Requests:
Must be submitted at least 72 hours in advance to info@forknfilm.com.

For any questions, contact info@forknfilm.com. We look forward to seeing you soon. | 10/25/25 @ 6:30pm The Nightmare Before Christmas: Portland | October 25, 2025, 6:30 – 8:30 PM | Hoku, 1125 SE Madison St, Portland, OR 97214, USA | Add to my Google Calendar | | ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

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Thanks for registering! Here are your tickets  We’re excited to welcome you for an unforgettable evening. Please review the key details below: Location: Hoku (1125 SE Madison St, Portland, OR 97214). Check in upon arrival, and you’ll be directed to your seat. Parking: Street parking and paid garages are available nearby. We recommend carpooling or using a ride-share service. Check-In & Timing: Doors open 30 minutes before showtime. Arrive early—late guests will be turned away, and refunds will not be issued. Tickets & Seating: Seating is assigned at purchase and cannot be changed. The ticket buyer must be present with ID for check-in. Dietary Requests: Must be submitted at least 72 hours in advance to info@forknfilm.com. For any questions, contact info@forknfilm.com. We look forward to seeing you soon.  10/25/25 @ 6:30pm The Nightmare Before Christmas: Portland  October 25, 2025, 6:30 – 8:30 PM  Hoku, 1125 SE Madison St, Portland, OR 97214, USA  Learn more about this event Add to my Google Calendar

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