Tickets

Hi,

I have been trying to get ahold of someone since Saturday about my tickets from the Sunday (2/22) showing of princess and the frog. I was told I would be able to reschedule to a different show due to the state of emergency and travel ban from the blizzard.

It’s very frustrating that there was not a single communication sent out about this event and the only response I was sent was 1 instagram that told me to reach out via email to reschedule. These tickets were not cheap and I would appreciate a response.

Thanks,
Jill

Hi,

We were not able to attend due to the storm. 

Thanks,

Jill 

Sent from my iPhone

On Feb 25, 2026, at 3:16 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Jill,

Thank you so much for reaching out again. I truly hear your frustration, and I sincerely apologize for the delay in getting back to you.

Please know that we are a very small team, and we’re doing our absolute best to work through a high volume of messages to help everyone as quickly as we possibly can. We definitely value your time and your support!

Regarding the showing of The Princess and the Frog on Sunday (2/22), the event actually did proceed as planned despite the weather. Were you ultimately able to join us for the film, or did the travel ban prevent you from making it?

Once I know if you were there, I can better assist you with the next steps for rescheduling!

Warm regards,

Sam

Customer Support

On Tue, Feb 24, 2026 at 8:53 AM Jillian Mensch <jmensch1012@gmail.com> wrote:

Hi,

I have been trying to get ahold of someone since Saturday about my tickets from the Sunday (2/22) showing of princess and the frog. I was told I would be able to reschedule to a different show due to the state of emergency and travel ban from the blizzard.

It’s very frustrating that there was not a single communication sent out about this event and the only response I was sent was 1 instagram that told me to reach out via email to reschedule. These tickets were not cheap and I would appreciate a response.

Thanks,
Jill