Ticket Reschedule/Refund

Hello,
     My name is Gillian Garriques I originally booked two tickets for Ratatouille showing on 1/10. The event was cancelled and I was told that I needed to find a rescheduled date. The date that it rescheduled to was 3/29 at 6:30pm.
     I am requesting a cancellation and refund for the event. At the time of the rescheduling, I was not made aware that a refund was possible and I accepted with hope I would be able to attend on that date. I am now aware that when an event is cancelled and rescheduled by the organizer, I would be entitled to a refund of the ticket costs. When I booked the original dates, I ensured I had availability to attend. The date it was rescheduled to conflicts and my guest and I cannot attend. I respectfully request a refund for the event as months have past since I was originally supposed to attend. Please let me know if you need anything from me to process the refund/cancellation.
Regards,
Gillian

Hello,

    Just checking in about any updates with the refund for my two tickets for Ratatouille. Let me know any information when you are able, thank you!

Best,

Gillian

On Feb 25, 2026, at 3:09 PM, Fork Film <newyork@forknfilm.com> wrote:

Hi Gillian,

Thank you for reaching out and for being so patient with us throughout this rescheduling process!

I completely understand that a new date months later can easily lead to scheduling conflicts, and I sincerely apologize for any confusion regarding your options when the original event was cancelled. We definitely want to make this right for you.

I’ll get to work on processing that refund for both of your tickets right away. I will follow up with you as soon as everything has been fully processed on our end!

Warm regards,

Sam

Customer Support

On Mon, Feb 23, 2026 at 2:47 PM Gillian Garriques <gillgar@icloud.com> wrote:

Hello,
     My name is Gillian Garriques I originally booked two tickets for Ratatouille showing on 1/10. The event was cancelled and I was told that I needed to find a rescheduled date. The date that it rescheduled to was 3/29 at 6:30pm.
     I am requesting a cancellation and refund for the event. At the time of the rescheduling, I was not made aware that a refund was possible and I accepted with hope I would be able to attend on that date. I am now aware that when an event is cancelled and rescheduled by the organizer, I would be entitled to a refund of the ticket costs. When I booked the original dates, I ensured I had availability to attend. The date it was rescheduled to conflicts and my guest and I cannot attend. I respectfully request a refund for the event as months have past since I was originally supposed to attend. Please let me know if you need anything from me to process the refund/cancellation.
Regards,
Gillian

Hello,

    I am checking in to see about any updates on my refund for Fork n’ Film. It has been almost a month since our communication first began and I am uneasy and very confused about how long it has been taking. Please let me know any updates, thanks.

-Gillian

On Mar 3, 2026, at 8:11 PM, Fork Film <newyork@forknfilm.com> wrote:

Hi Gillian,

Thank you so much for reaching out! I truly appreciate your patience while we get everything sorted on our end.

Please know that we are actively working on this for you. I am currently checking in with our finance team to get a status update on your refund for those two Ratatouille tickets.

I will be sure to follow up with you as soon as I have more information or a clear timeline to share. Thank you again for bearing with us!

Warm regards,

Sam

Customer Support

On Tue, Mar 3, 2026 at 4:09 PM Gillian Garriques <gillgar@icloud.com> wrote:

Hello,

    Just checking in about any updates with the refund for my two tickets for Ratatouille. Let me know any information when you are able, thank you!

Best,

Gillian

On Feb 25, 2026, at 3:09 PM, Fork Film <newyork@forknfilm.com> wrote:

Hi Gillian,

Thank you for reaching out and for being so patient with us throughout this rescheduling process!

I completely understand that a new date months later can easily lead to scheduling conflicts, and I sincerely apologize for any confusion regarding your options when the original event was cancelled. We definitely want to make this right for you.

I’ll get to work on processing that refund for both of your tickets right away. I will follow up with you as soon as everything has been fully processed on our end!

Warm regards,

Sam

Customer Support

On Mon, Feb 23, 2026 at 2:47 PM Gillian Garriques <gillgar@icloud.com> wrote:

Hello,
     My name is Gillian Garriques I originally booked two tickets for Ratatouille showing on 1/10. The event was cancelled and I was told that I needed to find a rescheduled date. The date that it rescheduled to was 3/29 at 6:30pm.
     I am requesting a cancellation and refund for the event. At the time of the rescheduling, I was not made aware that a refund was possible and I accepted with hope I would be able to attend on that date. I am now aware that when an event is cancelled and rescheduled by the organizer, I would be entitled to a refund of the ticket costs. When I booked the original dates, I ensured I had availability to attend. The date it was rescheduled to conflicts and my guest and I cannot attend. I respectfully request a refund for the event as months have past since I was originally supposed to attend. Please let me know if you need anything from me to process the refund/cancellation.
Regards,
Gillian

Hello again,

    Thank you, I appreciate your responsiveness but this delay in recieving my refund is getting to be very long and it is about to pass the actual event, though it was initiated a month ago. Please let me know as soon as we have an update on the refund. 

Best,

Gillian

On Mar 20, 2026, at 12:27 PM, Fork Film <newyork@forknfilm.com> wrote:

Hi Gillian,

I hear you loud and clear. It is completely understandable that you’re feeling uneasy - waiting a month for a refund without a clear update is frustrating, to say the least. I'm sorry for the confusion and the delay you've experienced.

I want to get this sorted out for you immediately. I am escalating your request to our billing management team as we speak to ensure this is prioritized and resolved.

Thank you for your continued patience while I push this through. I’ll keep a close eye on this and make sure you get an update as soon as possible.

Warm regards,

Sam

Customer Support

On Wed, Mar 18, 2026 at 3:24 PM Gillian Garriques <gillgar@icloud.com> wrote:

Hello,

    I am checking in to see about any updates on my refund for Fork n’ Film. It has been almost a month since our communication first began and I am uneasy and very confused about how long it has been taking. Please let me know any updates, thanks.

-Gillian

On Mar 3, 2026, at 8:11 PM, Fork Film <newyork@forknfilm.com> wrote:

Hi Gillian,

Thank you so much for reaching out! I truly appreciate your patience while we get everything sorted on our end.

Please know that we are actively working on this for you. I am currently checking in with our finance team to get a status update on your refund for those two Ratatouille tickets.

I will be sure to follow up with you as soon as I have more information or a clear timeline to share. Thank you again for bearing with us!

Warm regards,

Sam

Customer Support

On Tue, Mar 3, 2026 at 4:09 PM Gillian Garriques <gillgar@icloud.com> wrote:

Hello,

    Just checking in about any updates with the refund for my two tickets for Ratatouille. Let me know any information when you are able, thank you!

Best,

Gillian

On Feb 25, 2026, at 3:09 PM, Fork Film <newyork@forknfilm.com> wrote:

Hi Gillian,

Thank you for reaching out and for being so patient with us throughout this rescheduling process!

I completely understand that a new date months later can easily lead to scheduling conflicts, and I sincerely apologize for any confusion regarding your options when the original event was cancelled. We definitely want to make this right for you.

I’ll get to work on processing that refund for both of your tickets right away. I will follow up with you as soon as everything has been fully processed on our end!

Warm regards,

Sam

Customer Support

On Mon, Feb 23, 2026 at 2:47 PM Gillian Garriques <gillgar@icloud.com> wrote:

Hello,
     My name is Gillian Garriques I originally booked two tickets for Ratatouille showing on 1/10. The event was cancelled and I was told that I needed to find a rescheduled date. The date that it rescheduled to was 3/29 at 6:30pm.
     I am requesting a cancellation and refund for the event. At the time of the rescheduling, I was not made aware that a refund was possible and I accepted with hope I would be able to attend on that date. I am now aware that when an event is cancelled and rescheduled by the organizer, I would be entitled to a refund of the ticket costs. When I booked the original dates, I ensured I had availability to attend. The date it was rescheduled to conflicts and my guest and I cannot attend. I respectfully request a refund for the event as months have past since I was originally supposed to attend. Please let me know if you need anything from me to process the refund/cancellation.
Regards,
Gillian

Hello, 

     It has nearly been another month and I still have not recieved a refund for my purchase of two fork and film tickets. I’m growing very frustrated with this process and I have not heard any updates. I would like to have this settled as soon as possible this is extremely frustrating. Please let me know when the refund will be processed. 

Thank you 

Gillian 

On Mar 25, 2026, at 1:33 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Gillian,

Thank you for touching base. A month is far too long for this to be pending, and I'm honestly just as eager as you are to get this finalized.

I’ve just personally flagged this with our finance leads to bypass the standard queue and get a status update immediately. I’m staying on top of this and will be back in touch the second I have a confirmation number or a direct answer for you.

I appreciate you sticking with me while I get this pushed across the finish line.

Warm regards,

Sam

Customer support

On Mon, Mar 23, 2026 at 4:14 PM Gillian Garriques <gillgar@icloud.com> wrote:

Hello again,

    Thank you, I appreciate your responsiveness but this delay in recieving my refund is getting to be very long and it is about to pass the actual event, though it was initiated a month ago. Please let me know as soon as we have an update on the refund. 

Best,

Gillian

On Mar 20, 2026, at 12:27 PM, Fork Film <newyork@forknfilm.com> wrote:

Hi Gillian,

I hear you loud and clear. It is completely understandable that you’re feeling uneasy - waiting a month for a refund without a clear update is frustrating, to say the least. I'm sorry for the confusion and the delay you've experienced.

I want to get this sorted out for you immediately. I am escalating your request to our billing management team as we speak to ensure this is prioritized and resolved.

Thank you for your continued patience while I push this through. I’ll keep a close eye on this and make sure you get an update as soon as possible.

Warm regards,

Sam

Customer Support

On Wed, Mar 18, 2026 at 3:24 PM Gillian Garriques <gillgar@icloud.com> wrote:

Hello,

    I am checking in to see about any updates on my refund for Fork n’ Film. It has been almost a month since our communication first began and I am uneasy and very confused about how long it has been taking. Please let me know any updates, thanks.

-Gillian

On Mar 3, 2026, at 8:11 PM, Fork Film <newyork@forknfilm.com> wrote:

Hi Gillian,

Thank you so much for reaching out! I truly appreciate your patience while we get everything sorted on our end.

Please know that we are actively working on this for you. I am currently checking in with our finance team to get a status update on your refund for those two Ratatouille tickets.

I will be sure to follow up with you as soon as I have more information or a clear timeline to share. Thank you again for bearing with us!

Warm regards,

Sam

Customer Support

On Tue, Mar 3, 2026 at 4:09 PM Gillian Garriques <gillgar@icloud.com> wrote:

Hello,

    Just checking in about any updates with the refund for my two tickets for Ratatouille. Let me know any information when you are able, thank you!

Best,

Gillian

On Feb 25, 2026, at 3:09 PM, Fork Film <newyork@forknfilm.com> wrote:

Hi Gillian,

Thank you for reaching out and for being so patient with us throughout this rescheduling process!

I completely understand that a new date months later can easily lead to scheduling conflicts, and I sincerely apologize for any confusion regarding your options when the original event was cancelled. We definitely want to make this right for you.

I’ll get to work on processing that refund for both of your tickets right away. I will follow up with you as soon as everything has been fully processed on our end!

Warm regards,

Sam

Customer Support

On Mon, Feb 23, 2026 at 2:47 PM Gillian Garriques <gillgar@icloud.com> wrote:

Hello,
     My name is Gillian Garriques I originally booked two tickets for Ratatouille showing on 1/10. The event was cancelled and I was told that I needed to find a rescheduled date. The date that it rescheduled to was 3/29 at 6:30pm.
     I am requesting a cancellation and refund for the event. At the time of the rescheduling, I was not made aware that a refund was possible and I accepted with hope I would be able to attend on that date. I am now aware that when an event is cancelled and rescheduled by the organizer, I would be entitled to a refund of the ticket costs. When I booked the original dates, I ensured I had availability to attend. The date it was rescheduled to conflicts and my guest and I cannot attend. I respectfully request a refund for the event as months have past since I was originally supposed to attend. Please let me know if you need anything from me to process the refund/cancellation.
Regards,
Gillian

Hello, 

      I am reaching out again to request an update on my refund. Please let me know of an update and an estimated date of when I will receive the refund. 

Thank you,

Gillian

On Apr 20, 2026, at 5:48 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Gillian,

I want to sincerely apologize for the delay and the frustration this has caused you. I completely understand how upsetting it is to be waiting for an update, especially when it comes to your money.

Please know that we are a very small team, and we are currently working through each refund request manually as quickly as we possibly can. Because we handle each case individually to ensure accuracy, the process is taking a bit longer than we would like, but please rest assured that you have not been forgotten.

I am looking into your specific refund right now to ensure it is prioritized. I appreciate your patience with us while we get this settled for you as soon as possible.

Thank you again for your grace, and I will be in touch with an update shortly.

Warm regards,

Sam

Customer Support

On Sun, Apr 19, 2026 at 7:02 PM Gillian Garriques <gillgar@icloud.com> wrote:

Hello, 

     It has nearly been another month and I still have not recieved a refund for my purchase of two fork and film tickets. I’m growing very frustrated with this process and I have not heard any updates. I would like to have this settled as soon as possible this is extremely frustrating. Please let me know when the refund will be processed. 

Thank you 

Gillian 

On Mar 25, 2026, at 1:33 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Gillian,

Thank you for touching base. A month is far too long for this to be pending, and I'm honestly just as eager as you are to get this finalized.

I’ve just personally flagged this with our finance leads to bypass the standard queue and get a status update immediately. I’m staying on top of this and will be back in touch the second I have a confirmation number or a direct answer for you.

I appreciate you sticking with me while I get this pushed across the finish line.

Warm regards,

Sam

Customer support

On Mon, Mar 23, 2026 at 4:14 PM Gillian Garriques <gillgar@icloud.com> wrote:

Hello again,

    Thank you, I appreciate your responsiveness but this delay in recieving my refund is getting to be very long and it is about to pass the actual event, though it was initiated a month ago. Please let me know as soon as we have an update on the refund. 

Best,

Gillian

On Mar 20, 2026, at 12:27 PM, Fork Film <newyork@forknfilm.com> wrote:

Hi Gillian,

I hear you loud and clear. It is completely understandable that you’re feeling uneasy - waiting a month for a refund without a clear update is frustrating, to say the least. I'm sorry for the confusion and the delay you've experienced.

I want to get this sorted out for you immediately. I am escalating your request to our billing management team as we speak to ensure this is prioritized and resolved.

Thank you for your continued patience while I push this through. I’ll keep a close eye on this and make sure you get an update as soon as possible.

Warm regards,

Sam

Customer Support

On Wed, Mar 18, 2026 at 3:24 PM Gillian Garriques <gillgar@icloud.com> wrote:

Hello,

    I am checking in to see about any updates on my refund for Fork n’ Film. It has been almost a month since our communication first began and I am uneasy and very confused about how long it has been taking. Please let me know any updates, thanks.

-Gillian

On Mar 3, 2026, at 8:11 PM, Fork Film <newyork@forknfilm.com> wrote:

Hi Gillian,

Thank you so much for reaching out! I truly appreciate your patience while we get everything sorted on our end.

Please know that we are actively working on this for you. I am currently checking in with our finance team to get a status update on your refund for those two Ratatouille tickets.

I will be sure to follow up with you as soon as I have more information or a clear timeline to share. Thank you again for bearing with us!

Warm regards,

Sam

Customer Support

On Tue, Mar 3, 2026 at 4:09 PM Gillian Garriques <gillgar@icloud.com> wrote:

Hello,

    Just checking in about any updates with the refund for my two tickets for Ratatouille. Let me know any information when you are able, thank you!

Best,

Gillian

On Feb 25, 2026, at 3:09 PM, Fork Film <newyork@forknfilm.com> wrote:

Hi Gillian,

Thank you for reaching out and for being so patient with us throughout this rescheduling process!

I completely understand that a new date months later can easily lead to scheduling conflicts, and I sincerely apologize for any confusion regarding your options when the original event was cancelled. We definitely want to make this right for you.

I’ll get to work on processing that refund for both of your tickets right away. I will follow up with you as soon as everything has been fully processed on our end!

Warm regards,

Sam

Customer Support

On Mon, Feb 23, 2026 at 2:47 PM Gillian Garriques <gillgar@icloud.com> wrote:

Hello,
     My name is Gillian Garriques I originally booked two tickets for Ratatouille showing on 1/10. The event was cancelled and I was told that I needed to find a rescheduled date. The date that it rescheduled to was 3/29 at 6:30pm.
     I am requesting a cancellation and refund for the event. At the time of the rescheduling, I was not made aware that a refund was possible and I accepted with hope I would be able to attend on that date. I am now aware that when an event is cancelled and rescheduled by the organizer, I would be entitled to a refund of the ticket costs. When I booked the original dates, I ensured I had availability to attend. The date it was rescheduled to conflicts and my guest and I cannot attend. I respectfully request a refund for the event as months have past since I was originally supposed to attend. Please let me know if you need anything from me to process the refund/cancellation.
Regards,
Gillian