Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend. Please note that we originally sent the details below several days ago but have not heard back. We also sent a‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement (Second Attempt) Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend.   Please note that we originally sent the details below several days ago but have not heard back. We also sent a text message and attempted to call, but were unable to reach you.   Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll follow up with you.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Hello Salomon,

Thank you for getting back to us. At this time, our phone line is not regularly monitored by a representative. If you would like to schedule a time to call next week, we can try to set that up. We can also assist you in the same way via email. Just let me know what works best for you.

Warm regards,

Sierra

On Thu, Feb 19, 2026 at 6:02 PM salomon esparza <sesparza0304@gmail.com> wrote:

Is there a phone number I can call you at?

On Thu, Feb 19, 2026 at 5:55 PM Fork n' Film Tempe <tempe@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend. Please note that we originally sent the details below several days ago but have not heard back. We also sent a‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement (Second Attempt) Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend.   Please note that we originally sent the details below several days ago but have not heard back. We also sent a text message and attempted to call, but were unable to reach you.   Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll follow up with you.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Hi there,

I completely understand, and we are more than happy to accommodate your request. 

Both of your reservations have been flagged for full refunds. As soon as we have an update we will reach back out with a copy of your refund receipt. 

If there is anything we can help you with in the meantime,, please let us know!

Warm regards,

Sierra

On Sat, Feb 21, 2026 at 1:11 PM salomon esparza <sesparza0304@gmail.com> wrote:

I would honestly just like a refund princess and the frog was the only reason we got the tickets 

On Sat, Feb 21, 2026 at 11:15 AM Fork Film <tempe@forknfilm.com> wrote:

Hello Salomon,

Thank you for getting back to us. At this time, our phone line is not regularly monitored by a representative. If you would like to schedule a time to call next week, we can try to set that up. We can also assist you in the same way via email. Just let me know what works best for you.

Warm regards,

Sierra

On Thu, Feb 19, 2026 at 6:02 PM salomon esparza <sesparza0304@gmail.com> wrote:

Is there a phone number I can call you at?

On Thu, Feb 19, 2026 at 5:55 PM Fork n' Film Tempe <tempe@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend. Please note that we originally sent the details below several days ago but have not heard back. We also sent a‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement (Second Attempt) Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend.   Please note that we originally sent the details below several days ago but have not heard back. We also sent a text message and attempted to call, but were unable to reach you.   Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll follow up with you.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

How long does the refund process take 

On Wed, Feb 25, 2026 at 4:54 PM Fork Film <tempe@forknfilm.com> wrote:

Hi there,

I completely understand, and we are more than happy to accommodate your request. 

Both of your reservations have been flagged for full refunds. As soon as we have an update we will reach back out with a copy of your refund receipt. 

If there is anything we can help you with in the meantime,, please let us know!

Warm regards,

Sierra

On Sat, Feb 21, 2026 at 1:11 PM salomon esparza <sesparza0304@gmail.com> wrote:

I would honestly just like a refund princess and the frog was the only reason we got the tickets 

On Sat, Feb 21, 2026 at 11:15 AM Fork Film <tempe@forknfilm.com> wrote:

Hello Salomon,

Thank you for getting back to us. At this time, our phone line is not regularly monitored by a representative. If you would like to schedule a time to call next week, we can try to set that up. We can also assist you in the same way via email. Just let me know what works best for you.

Warm regards,

Sierra

On Thu, Feb 19, 2026 at 6:02 PM salomon esparza <sesparza0304@gmail.com> wrote:

Is there a phone number I can call you at?

On Thu, Feb 19, 2026 at 5:55 PM Fork n' Film Tempe <tempe@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend. Please note that we originally sent the details below several days ago but have not heard back. We also sent a‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement (Second Attempt) Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend.   Please note that we originally sent the details below several days ago but have not heard back. We also sent a text message and attempted to call, but were unable to reach you.   Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll follow up with you.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Dear Salomon,

Thank you for your continued patience. We understand the wait has been longer than expected, and we’re truly sorry for the delay.

We are still processing refunds, and yours remains a priority. Once it’s complete, we’ll send your refund receipt right away. We hope to resolve this soon.

We appreciate your understanding and kindness as we work through this process.

Warmly,

The Fork n’ Film Team

On Fri, Feb 27, 2026 at 1:08 PM salomon esparza <sesparza0304@gmail.com> wrote:

How long does the refund process take? 

On Wed, Feb 25, 2026 at 5:40 PM salomon esparza <sesparza0304@gmail.com> wrote:

How long does the refund process take 

On Wed, Feb 25, 2026 at 4:54 PM Fork Film <tempe@forknfilm.com> wrote:

Hi there,

I completely understand, and we are more than happy to accommodate your request. 

Both of your reservations have been flagged for full refunds. As soon as we have an update we will reach back out with a copy of your refund receipt. 

If there is anything we can help you with in the meantime,, please let us know!

Warm regards,

Sierra

On Sat, Feb 21, 2026 at 1:11 PM salomon esparza <sesparza0304@gmail.com> wrote:

I would honestly just like a refund princess and the frog was the only reason we got the tickets 

On Sat, Feb 21, 2026 at 11:15 AM Fork Film <tempe@forknfilm.com> wrote:

Hello Salomon,

Thank you for getting back to us. At this time, our phone line is not regularly monitored by a representative. If you would like to schedule a time to call next week, we can try to set that up. We can also assist you in the same way via email. Just let me know what works best for you.

Warm regards,

Sierra

On Thu, Feb 19, 2026 at 6:02 PM salomon esparza <sesparza0304@gmail.com> wrote:

Is there a phone number I can call you at?

On Thu, Feb 19, 2026 at 5:55 PM Fork n' Film Tempe <tempe@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend. Please note that we originally sent the details below several days ago but have not heard back. We also sent a‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement (Second Attempt) Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend.   Please note that we originally sent the details below several days ago but have not heard back. We also sent a text message and attempted to call, but were unable to reach you.   Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll follow up with you.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Dear Salomon,

Thank you for checking in with us. I’m really sorry that this has taken longer than it should, and I truly appreciate you continuing to reach out.

Your refund has not been forgotten. Our team is still working through the remaining refunds, and yours is included in that group. I know waiting this long is not ideal, and I’m very grateful for your patience while we finish getting these processed.

As soon as your refund is finalized, we will send your confirmation right away.

Thank you again for bearing with us.

Warmly,
Esperanza

On Thu, Mar 5, 2026 at 4:44 PM salomon esparza <sesparza0304@gmail.com> wrote:

Any update on the refund process?

On Mon, Mar 2, 2026 at 2:21 PM Fork Film <tempe@forknfilm.com> wrote:

Dear Salomon,

Thank you for your continued patience. We understand the wait has been longer than expected, and we’re truly sorry for the delay.

We are still processing refunds, and yours remains a priority. Once it’s complete, we’ll send your refund receipt right away. We hope to resolve this soon.

We appreciate your understanding and kindness as we work through this process.

Warmly,

The Fork n’ Film Team

On Fri, Feb 27, 2026 at 1:08 PM salomon esparza <sesparza0304@gmail.com> wrote:

How long does the refund process take? 

On Wed, Feb 25, 2026 at 5:40 PM salomon esparza <sesparza0304@gmail.com> wrote:

How long does the refund process take 

On Wed, Feb 25, 2026 at 4:54 PM Fork Film <tempe@forknfilm.com> wrote:

Hi there,

I completely understand, and we are more than happy to accommodate your request. 

Both of your reservations have been flagged for full refunds. As soon as we have an update we will reach back out with a copy of your refund receipt. 

If there is anything we can help you with in the meantime,, please let us know!

Warm regards,

Sierra

On Sat, Feb 21, 2026 at 1:11 PM salomon esparza <sesparza0304@gmail.com> wrote:

I would honestly just like a refund princess and the frog was the only reason we got the tickets 

On Sat, Feb 21, 2026 at 11:15 AM Fork Film <tempe@forknfilm.com> wrote:

Hello Salomon,

Thank you for getting back to us. At this time, our phone line is not regularly monitored by a representative. If you would like to schedule a time to call next week, we can try to set that up. We can also assist you in the same way via email. Just let me know what works best for you.

Warm regards,

Sierra

On Thu, Feb 19, 2026 at 6:02 PM salomon esparza <sesparza0304@gmail.com> wrote:

Is there a phone number I can call you at?

On Thu, Feb 19, 2026 at 5:55 PM Fork n' Film Tempe <tempe@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend. Please note that we originally sent the details below several days ago but have not heard back. We also sent a‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement (Second Attempt) Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend.   Please note that we originally sent the details below several days ago but have not heard back. We also sent a text message and attempted to call, but were unable to reach you.   Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll follow up with you.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Dear Salomon,

Thank you for your patience. I am checking to ensure your refund is being processed as quickly as possible and have added you to our priority list.

As soon as I have a specific timeframe or a further update, I will let you know.

Warmly,

Alex

On Sat, Mar 7, 2026 at 2:39 PM salomon esparza <sesparza0304@gmail.com> wrote:

Can you please give me a estimated time on when because they were very expensive.

On Fri, Mar 6, 2026 at 12:51 PM Fork Film <tempe@forknfilm.com> wrote:

Dear Salomon,

Thank you for checking in with us. I’m really sorry that this has taken longer than it should, and I truly appreciate you continuing to reach out.

Your refund has not been forgotten. Our team is still working through the remaining refunds, and yours is included in that group. I know waiting this long is not ideal, and I’m very grateful for your patience while we finish getting these processed.

As soon as your refund is finalized, we will send your confirmation right away.

Thank you again for bearing with us.

Warmly,
Esperanza

On Thu, Mar 5, 2026 at 4:44 PM salomon esparza <sesparza0304@gmail.com> wrote:

Any update on the refund process?

On Mon, Mar 2, 2026 at 2:21 PM Fork Film <tempe@forknfilm.com> wrote:

Dear Salomon,

Thank you for your continued patience. We understand the wait has been longer than expected, and we’re truly sorry for the delay.

We are still processing refunds, and yours remains a priority. Once it’s complete, we’ll send your refund receipt right away. We hope to resolve this soon.

We appreciate your understanding and kindness as we work through this process.

Warmly,

The Fork n’ Film Team

On Fri, Feb 27, 2026 at 1:08 PM salomon esparza <sesparza0304@gmail.com> wrote:

How long does the refund process take? 

On Wed, Feb 25, 2026 at 5:40 PM salomon esparza <sesparza0304@gmail.com> wrote:

How long does the refund process take 

On Wed, Feb 25, 2026 at 4:54 PM Fork Film <tempe@forknfilm.com> wrote:

Hi there,

I completely understand, and we are more than happy to accommodate your request. 

Both of your reservations have been flagged for full refunds. As soon as we have an update we will reach back out with a copy of your refund receipt. 

If there is anything we can help you with in the meantime,, please let us know!

Warm regards,

Sierra

On Sat, Feb 21, 2026 at 1:11 PM salomon esparza <sesparza0304@gmail.com> wrote:

I would honestly just like a refund princess and the frog was the only reason we got the tickets 

On Sat, Feb 21, 2026 at 11:15 AM Fork Film <tempe@forknfilm.com> wrote:

Hello Salomon,

Thank you for getting back to us. At this time, our phone line is not regularly monitored by a representative. If you would like to schedule a time to call next week, we can try to set that up. We can also assist you in the same way via email. Just let me know what works best for you.

Warm regards,

Sierra

On Thu, Feb 19, 2026 at 6:02 PM salomon esparza <sesparza0304@gmail.com> wrote:

Is there a phone number I can call you at?

On Thu, Feb 19, 2026 at 5:55 PM Fork n' Film Tempe <tempe@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend. Please note that we originally sent the details below several days ago but have not heard back. We also sent a‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement (Second Attempt) Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend.   Please note that we originally sent the details below several days ago but have not heard back. We also sent a text message and attempted to call, but were unable to reach you.   Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll follow up with you.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Any update on this?

On Tue, Mar 10, 2026 at 12:54 PM Fork Film <tempe@forknfilm.com> wrote:

Dear Salomon,

Thank you for your patience. I am checking to ensure your refund is being processed as quickly as possible and have added you to our priority list.

As soon as I have a specific timeframe or a further update, I will let you know.

Warmly,

Alex

On Sat, Mar 7, 2026 at 2:39 PM salomon esparza <sesparza0304@gmail.com> wrote:

Can you please give me a estimated time on when because they were very expensive.

On Fri, Mar 6, 2026 at 12:51 PM Fork Film <tempe@forknfilm.com> wrote:

Dear Salomon,

Thank you for checking in with us. I’m really sorry that this has taken longer than it should, and I truly appreciate you continuing to reach out.

Your refund has not been forgotten. Our team is still working through the remaining refunds, and yours is included in that group. I know waiting this long is not ideal, and I’m very grateful for your patience while we finish getting these processed.

As soon as your refund is finalized, we will send your confirmation right away.

Thank you again for bearing with us.

Warmly,
Esperanza

On Thu, Mar 5, 2026 at 4:44 PM salomon esparza <sesparza0304@gmail.com> wrote:

Any update on the refund process?

On Mon, Mar 2, 2026 at 2:21 PM Fork Film <tempe@forknfilm.com> wrote:

Dear Salomon,

Thank you for your continued patience. We understand the wait has been longer than expected, and we’re truly sorry for the delay.

We are still processing refunds, and yours remains a priority. Once it’s complete, we’ll send your refund receipt right away. We hope to resolve this soon.

We appreciate your understanding and kindness as we work through this process.

Warmly,

The Fork n’ Film Team

On Fri, Feb 27, 2026 at 1:08 PM salomon esparza <sesparza0304@gmail.com> wrote:

How long does the refund process take? 

On Wed, Feb 25, 2026 at 5:40 PM salomon esparza <sesparza0304@gmail.com> wrote:

How long does the refund process take 

On Wed, Feb 25, 2026 at 4:54 PM Fork Film <tempe@forknfilm.com> wrote:

Hi there,

I completely understand, and we are more than happy to accommodate your request. 

Both of your reservations have been flagged for full refunds. As soon as we have an update we will reach back out with a copy of your refund receipt. 

If there is anything we can help you with in the meantime,, please let us know!

Warm regards,

Sierra

On Sat, Feb 21, 2026 at 1:11 PM salomon esparza <sesparza0304@gmail.com> wrote:

I would honestly just like a refund princess and the frog was the only reason we got the tickets 

On Sat, Feb 21, 2026 at 11:15 AM Fork Film <tempe@forknfilm.com> wrote:

Hello Salomon,

Thank you for getting back to us. At this time, our phone line is not regularly monitored by a representative. If you would like to schedule a time to call next week, we can try to set that up. We can also assist you in the same way via email. Just let me know what works best for you.

Warm regards,

Sierra

On Thu, Feb 19, 2026 at 6:02 PM salomon esparza <sesparza0304@gmail.com> wrote:

Is there a phone number I can call you at?

On Thu, Feb 19, 2026 at 5:55 PM Fork n' Film Tempe <tempe@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend. Please note that we originally sent the details below several days ago but have not heard back. We also sent a‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement (Second Attempt) Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend.   Please note that we originally sent the details below several days ago but have not heard back. We also sent a text message and attempted to call, but were unable to reach you.   Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll follow up with you.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Dear Salomon,

Thank you for your continued follow-up, we truly appreciate you checking in.

We want to reassure you that your refund is still in progress as we work through a high volume of requests. Our team is actively processing refunds, and yours remains a priority as we continue making progress.

We appreciate your patience and will be sure to send a confirmation as soon as it has been completed. We are grateful for your understanding.

Warm regards,

The Fork n' Film Team

On Wed, Mar 18, 2026 at 9:37 PM salomon esparza <sesparza0304@gmail.com> wrote:

Any update ?

On Sun, Mar 15, 2026 at 3:28 PM salomon esparza <sesparza0304@gmail.com> wrote:

Any update on this?

On Tue, Mar 10, 2026 at 12:54 PM Fork Film <tempe@forknfilm.com> wrote:

Dear Salomon,

Thank you for your patience. I am checking to ensure your refund is being processed as quickly as possible and have added you to our priority list.

As soon as I have a specific timeframe or a further update, I will let you know.

Warmly,

Alex

On Sat, Mar 7, 2026 at 2:39 PM salomon esparza <sesparza0304@gmail.com> wrote:

Can you please give me a estimated time on when because they were very expensive.

On Fri, Mar 6, 2026 at 12:51 PM Fork Film <tempe@forknfilm.com> wrote:

Dear Salomon,

Thank you for checking in with us. I’m really sorry that this has taken longer than it should, and I truly appreciate you continuing to reach out.

Your refund has not been forgotten. Our team is still working through the remaining refunds, and yours is included in that group. I know waiting this long is not ideal, and I’m very grateful for your patience while we finish getting these processed.

As soon as your refund is finalized, we will send your confirmation right away.

Thank you again for bearing with us.

Warmly,
Esperanza

On Thu, Mar 5, 2026 at 4:44 PM salomon esparza <sesparza0304@gmail.com> wrote:

Any update on the refund process?

On Mon, Mar 2, 2026 at 2:21 PM Fork Film <tempe@forknfilm.com> wrote:

Dear Salomon,

Thank you for your continued patience. We understand the wait has been longer than expected, and we’re truly sorry for the delay.

We are still processing refunds, and yours remains a priority. Once it’s complete, we’ll send your refund receipt right away. We hope to resolve this soon.

We appreciate your understanding and kindness as we work through this process.

Warmly,

The Fork n’ Film Team

On Fri, Feb 27, 2026 at 1:08 PM salomon esparza <sesparza0304@gmail.com> wrote:

How long does the refund process take? 

On Wed, Feb 25, 2026 at 5:40 PM salomon esparza <sesparza0304@gmail.com> wrote:

How long does the refund process take 

On Wed, Feb 25, 2026 at 4:54 PM Fork Film <tempe@forknfilm.com> wrote:

Hi there,

I completely understand, and we are more than happy to accommodate your request. 

Both of your reservations have been flagged for full refunds. As soon as we have an update we will reach back out with a copy of your refund receipt. 

If there is anything we can help you with in the meantime,, please let us know!

Warm regards,

Sierra

On Sat, Feb 21, 2026 at 1:11 PM salomon esparza <sesparza0304@gmail.com> wrote:

I would honestly just like a refund princess and the frog was the only reason we got the tickets 

On Sat, Feb 21, 2026 at 11:15 AM Fork Film <tempe@forknfilm.com> wrote:

Hello Salomon,

Thank you for getting back to us. At this time, our phone line is not regularly monitored by a representative. If you would like to schedule a time to call next week, we can try to set that up. We can also assist you in the same way via email. Just let me know what works best for you.

Warm regards,

Sierra

On Thu, Feb 19, 2026 at 6:02 PM salomon esparza <sesparza0304@gmail.com> wrote:

Is there a phone number I can call you at?

On Thu, Feb 19, 2026 at 5:55 PM Fork n' Film Tempe <tempe@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend. Please note that we originally sent the details below several days ago but have not heard back. We also sent a‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

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Important Announcement (Second Attempt) Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend.   Please note that we originally sent the details below several days ago but have not heard back. We also sent a text message and attempted to call, but were unable to reach you.   Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll follow up with you.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

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