Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend. Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

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Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend.   Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll follow up with you.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

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Hello Jennifer,

Thank you for your response. We are very sorry for the cancellation and any disappointment caused, especially knowing this was a gift and your sister's favorite movie. We will provide a full refund to the original method of payment. Once it's processed we'll send you a copy of your refund receipt.

We hope to host you at Fork n' Film in the future.

Have a great day.

Warm Regards,

Esperanza

On Wed, Feb 18, 2026 at 9:21 AM Jen Kaiser <jennifer.j.kaiser@hotmail.com> wrote:

I would like a refund for my tickets, please.

I bought this as a Christmas gift for my sister because she loved that movie specifically and I am not going to hold on to tickets in hopes that maybe someday that’ll be back on out here where I live.

Thank you.

Jennifer Kaiser

Sent from my iPhone

On Feb 16, 2026, at 7:49 PM, Fork n' Film Tempe <tempe@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend. Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend.   Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll follow up with you.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

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Hello Jen,

Thank you for your message. We completely understand how this feels, and we truly appreciate your patience.

We are continuing to process refunds, and yours remains a priority with our team. We are working diligently to move everything forward as quickly as possible.

If you would prefer to contact your credit card company, you are welcome to do so. Should you decide to initiate a chargeback, we will not contest it and will approve it on our end. Once a chargeback is filed, your financial institution takes over the process and will be responsible for returning the funds directly to you based on their timeline.

Please let us know how you would like to proceed, and we will support you either way.

Warm regards,

Esperanza

Customer Support

On Sat, Feb 28, 2026 at 2:23 PM Jen Kaiser <jennifer.j.kaiser@hotmail.com> wrote:

Hi,

While I appreciate that, it does not make much sense. I paid for a service it was supposed to be provided over a week ago you weren't able to provide the service. I don't understand why the refund wouldn't be issued right away.

If it's easier, I can reach out to my credit card company.

Thank you

Get Outlook for iOS

---

From: Fork Film <tempe@forknfilm.com>
Sent: Saturday, February 28, 2026 2:50:11 PM
To: Jen Kaiser <jennifer.j.kaiser@hotmail.com>
Subject: Re: Please reply: Fork n' Film Reservation - Important Announcement

 

Hi there,

We do not have an estimated timeframe for your refund yet. Please know, though, that this is a top priority for our team, and we are working diligently to process your refund as soon as possible.

If you have any questions or concerns in the meantime, please let us know!

Warm regards,

Sierra

On Fri, Feb 27, 2026 at 2:51 PM Jen Kaiser <jennifer.j.kaiser@hotmail.com> wrote:

Hi,

Do you know when that will be?

Thank you 

Sent from my iPhone

On Feb 18, 2026, at 5:01 PM, Fork Film <tempe@forknfilm.com> wrote:



Hello Jennifer,

Thank you for your response. We are very sorry for the cancellation and any disappointment caused, especially knowing this was a gift and your sister's favorite movie. We will provide a full refund to the original method of payment. Once it's processed we'll send you a copy of your refund receipt.

We hope to host you at Fork n' Film in the future.

Have a great day.

Warm Regards,

Esperanza

On Wed, Feb 18, 2026 at 9:21 AM Jen Kaiser <jennifer.j.kaiser@hotmail.com> wrote:

I would like a refund for my tickets, please.

I bought this as a Christmas gift for my sister because she loved that movie specifically and I am not going to hold on to tickets in hopes that maybe someday that’ll be back on out here where I live.

Thank you.

Jennifer Kaiser

Sent from my iPhone

On Feb 16, 2026, at 7:49 PM, Fork n' Film Tempe <tempe@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend. Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend.   Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll follow up with you.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.