Good morning,

I’m writing because I’m feeling increasingly frustrated with the repeated cancellations. This is now the fourth time a showing has been canceled just days before the event. Considering the price of the tickets, this has been very disappointing and difficult to justify. 

One of the canceled showings was a Christmas gift, and the recipient now has to wait even longer to enjoy the experience. I also have another upcoming showing that I purchased as a gift for a different family member, and I’m honestly worried that it may end up being canceled as well.

At this point, it’s been hard to rely on your company, and I don’t feel comfortable continuing to support it. I would like to request a full refund for the current canceled showing.

I look forward to hearing from you soon.

Thank you

On Mon, Feb 16, 2026, 19:49 Fork n' Film Tempe <tempe@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend. Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend.   Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll follow up with you.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

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I appreciate the offer. Just the refund will do. 

Thank you again

On Wed, Feb 18, 2026, 09:58 Fork Film <tempe@forknfilm.com> wrote:

Hello Julisa,

Thank you so much for reaching out, and we are truly sorry for the repeated cancellations and the disappointment this has caused. We completely understand how frustrating and discouraging it is, especially when cancellations happen so close to the event date.

We also sincerely apologize that one of these showings was meant to be a Christmas gift. We know that gifts are about creating a special moment, and it’s incredibly disappointing when the recipient is left waiting longer than expected. We completely understand your concern about your upcoming gifted reservation as well.

At this time, we are more than happy to honor your request and issue a full refund for the most recently canceled showing. The refund will be processed back to your original method of payment, and once it has been completed, we will follow up with confirmation for your records.

As a gesture of goodwill, if you decide to keep these tickets instead of the refund, we are happy to offer a complimentary VIP upgrade, which includes premium seating and a bottle of champagne to enjoy during the show. We would love the opportunity to make that experience extra special for you. If you find this acceptable, just reach out and we'll take care of the rest.

Again, we are truly sorry for the inconvenience and for the loss of trust this has caused. We appreciate you taking the time to share this with us.

Warmly,

Esperanza

On Tue, Feb 17, 2026 at 9:16 AM Julisa Florian <julisa.florian00@gmail.com> wrote:

Good morning,

I’m writing because I’m feeling increasingly frustrated with the repeated cancellations. This is now the fourth time a showing has been canceled just days before the event. Considering the price of the tickets, this has been very disappointing and difficult to justify. 

One of the canceled showings was a Christmas gift, and the recipient now has to wait even longer to enjoy the experience. I also have another upcoming showing that I purchased as a gift for a different family member, and I’m honestly worried that it may end up being canceled as well.

At this point, it’s been hard to rely on your company, and I don’t feel comfortable continuing to support it. I would like to request a full refund for the current canceled showing.

I look forward to hearing from you soon.

Thank you

On Mon, Feb 16, 2026, 19:49 Fork n' Film Tempe <tempe@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend. Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend.   Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll follow up with you.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Hello. I'm following up on my refund. I have not heard anything back from you yet.

On Sat, Feb 21, 2026, 11:19 Fork Film <tempe@forknfilm.com> wrote:

Hi Julisa,

Thank you for confirming. At this time, your order has been flagged for a full refund of $307.48. As soon as your refund is processed, we will follow up with an update and a copy of your refund receipt. 

If there is anything we can do for you in the meantime, please let us know!

Warm regards,

Sierra

On Fri, Feb 20, 2026 at 1:55 PM Julisa Florian <julisa.florian00@gmail.com> wrote:

I appreciate the offer. Just the refund will do. 

Thank you again

On Wed, Feb 18, 2026, 09:58 Fork Film <tempe@forknfilm.com> wrote:

Hello Julisa,

Thank you so much for reaching out, and we are truly sorry for the repeated cancellations and the disappointment this has caused. We completely understand how frustrating and discouraging it is, especially when cancellations happen so close to the event date.

We also sincerely apologize that one of these showings was meant to be a Christmas gift. We know that gifts are about creating a special moment, and it’s incredibly disappointing when the recipient is left waiting longer than expected. We completely understand your concern about your upcoming gifted reservation as well.

At this time, we are more than happy to honor your request and issue a full refund for the most recently canceled showing. The refund will be processed back to your original method of payment, and once it has been completed, we will follow up with confirmation for your records.

As a gesture of goodwill, if you decide to keep these tickets instead of the refund, we are happy to offer a complimentary VIP upgrade, which includes premium seating and a bottle of champagne to enjoy during the show. We would love the opportunity to make that experience extra special for you. If you find this acceptable, just reach out and we'll take care of the rest.

Again, we are truly sorry for the inconvenience and for the loss of trust this has caused. We appreciate you taking the time to share this with us.

Warmly,

Esperanza

On Tue, Feb 17, 2026 at 9:16 AM Julisa Florian <julisa.florian00@gmail.com> wrote:

Good morning,

I’m writing because I’m feeling increasingly frustrated with the repeated cancellations. This is now the fourth time a showing has been canceled just days before the event. Considering the price of the tickets, this has been very disappointing and difficult to justify. 

One of the canceled showings was a Christmas gift, and the recipient now has to wait even longer to enjoy the experience. I also have another upcoming showing that I purchased as a gift for a different family member, and I’m honestly worried that it may end up being canceled as well.

At this point, it’s been hard to rely on your company, and I don’t feel comfortable continuing to support it. I would like to request a full refund for the current canceled showing.

I look forward to hearing from you soon.

Thank you

On Mon, Feb 16, 2026, 19:49 Fork n' Film Tempe <tempe@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend. Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend.   Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll follow up with you.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.