Re: Please Reply: Scottsdale Fork n' Film Reservation - Important Announcement

I will need a refund, I am not in the Phoenix area and flew in from Wyoming for this. 

Shanel Enders

Sent from my iPhone

On Feb 17, 2026, at 12:19 AM, Shanel Enders <shanelenders@yahoo.com> wrote:

I am traveling In from Wyoming I will not be able to make a future date. Can you please refund me? 

Sent from my iPhone

On Feb 16, 2026, at 7:59 PM, Fork n' Film Scottsdale <tempe@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend. Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend.   Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll follow up with you.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team   This email was created with Wix.‌ Discover More

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

It seems a little like a scam here, I’m unsure why my refund has not been processed yet? 

Shanel Enders

Sent from my iPhone

On Feb 18, 2026, at 11:32 PM, Shanel Enders <shanelenders@yahoo.com> wrote:

Any ETA on that? We have traveled all the way here to celebrate a birthday and I could use the 600$ for dinner somewhere else this weekend.

Thank you for your time, 

Shanel Enders 

Sent from my iPhone

On Feb 18, 2026, at 10:56 AM, Fork Film <tempe@forknfilm.com> wrote:



Dear Shanel,

Thank you for getting back to us and for your patience. We understand that you do not wish to reschedule your show and we will provide a full refund to the original method of payment. Once we process the refund we'll send you a copy of your refund receipt. We are so very sorry about this cancellation. 

Have a great day.

Warm Regards,

Esperanza

On Tue, Feb 17, 2026 at 2:42 PM Shanel Enders <shanelenders@yahoo.com> wrote:

I will need a refund, I am not in the Phoenix area and flew in from Wyoming for this. 

Shanel Enders

Sent from my iPhone

On Feb 17, 2026, at 12:19 AM, Shanel Enders <shanelenders@yahoo.com> wrote:

I am traveling In from Wyoming I will not be able to make a future date. Can you please refund me? 

Sent from my iPhone

On Feb 16, 2026, at 7:59 PM, Fork n' Film Scottsdale <tempe@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend. Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend.   Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll follow up with you.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team   This email was created with Wix.‌ Discover More

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

It’s been over a week and my refund has not been processed yet. With this being a significant amount of money I will be forced to contact the fraud department of my bank if I do not receive my refund in the next 24 hours.

Thank you, 

Shanel Enders

Sent from my iPhone

On Feb 21, 2026, at 11:34 AM, Fork Film <tempe@forknfilm.com> wrote:



Hello Shanel,

Thank you for your email. Refunds are being processed in the order they were received, but the process is taking longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.

While I can’t give you an exact date yet, please know this is a top priority for us, and we are working on it. Once your refund has been processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help!

Warmly,

The Fork n' Film Team

On Sat, Feb 21, 2026 at 7:54 AM Shanel Enders <shanelenders@yahoo.com> wrote:

It seems a little like a scam here, I’m unsure why my refund has not been processed yet? 

Shanel Enders

Sent from my iPhone

On Feb 18, 2026, at 11:32 PM, Shanel Enders <shanelenders@yahoo.com> wrote:

Any ETA on that? We have traveled all the way here to celebrate a birthday and I could use the 600$ for dinner somewhere else this weekend.

Thank you for your time, 

Shanel Enders 

Sent from my iPhone

On Feb 18, 2026, at 10:56 AM, Fork Film <tempe@forknfilm.com> wrote:



Dear Shanel,

Thank you for getting back to us and for your patience. We understand that you do not wish to reschedule your show and we will provide a full refund to the original method of payment. Once we process the refund we'll send you a copy of your refund receipt. We are so very sorry about this cancellation. 

Have a great day.

Warm Regards,

Esperanza

On Tue, Feb 17, 2026 at 2:42 PM Shanel Enders <shanelenders@yahoo.com> wrote:

I will need a refund, I am not in the Phoenix area and flew in from Wyoming for this. 

Shanel Enders

Sent from my iPhone

On Feb 17, 2026, at 12:19 AM, Shanel Enders <shanelenders@yahoo.com> wrote:

I am traveling In from Wyoming I will not be able to make a future date. Can you please refund me? 

Sent from my iPhone

On Feb 16, 2026, at 7:59 PM, Fork n' Film Scottsdale <tempe@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend. Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend.   Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll follow up with you.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team   This email was created with Wix.‌ Discover More

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

I still haven’t received my refund. 

Sent from my iPhone

On Mar 2, 2026, at 2:13 PM, Fork Film <tempe@forknfilm.com> wrote:



Hello Shanel,

Thank you for your continued patience. We understand the wait has been longer than expected, and we’re truly sorry for the delay.

We are still processing refunds, and yours remains a priority. Once it’s complete, we’ll send your refund receipt right away. We hope to resolve this soon. 

We appreciate your understanding and kindness as we work through this process.

Warmly,
The Fork n’ Film Team

On Tue, Feb 24, 2026 at 9:52 AM Shanel Enders <shanelenders@yahoo.com> wrote:

It’s been over a week and my refund has not been processed yet. With this being a significant amount of money I will be forced to contact the fraud department of my bank if I do not receive my refund in the next 24 hours.

Thank you, 

Shanel Enders

Sent from my iPhone

On Feb 21, 2026, at 11:34 AM, Fork Film <tempe@forknfilm.com> wrote:



Hello Shanel,

Thank you for your email. Refunds are being processed in the order they were received, but the process is taking longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.

While I can’t give you an exact date yet, please know this is a top priority for us, and we are working on it. Once your refund has been processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help!

Warmly,

The Fork n' Film Team

On Sat, Feb 21, 2026 at 7:54 AM Shanel Enders <shanelenders@yahoo.com> wrote:

It seems a little like a scam here, I’m unsure why my refund has not been processed yet? 

Shanel Enders

Sent from my iPhone

On Feb 18, 2026, at 11:32 PM, Shanel Enders <shanelenders@yahoo.com> wrote:

Any ETA on that? We have traveled all the way here to celebrate a birthday and I could use the 600$ for dinner somewhere else this weekend.

Thank you for your time, 

Shanel Enders 

Sent from my iPhone

On Feb 18, 2026, at 10:56 AM, Fork Film <tempe@forknfilm.com> wrote:



Dear Shanel,

Thank you for getting back to us and for your patience. We understand that you do not wish to reschedule your show and we will provide a full refund to the original method of payment. Once we process the refund we'll send you a copy of your refund receipt. We are so very sorry about this cancellation. 

Have a great day.

Warm Regards,

Esperanza

On Tue, Feb 17, 2026 at 2:42 PM Shanel Enders <shanelenders@yahoo.com> wrote:

I will need a refund, I am not in the Phoenix area and flew in from Wyoming for this. 

Shanel Enders

Sent from my iPhone

On Feb 17, 2026, at 12:19 AM, Shanel Enders <shanelenders@yahoo.com> wrote:

I am traveling In from Wyoming I will not be able to make a future date. Can you please refund me? 

Sent from my iPhone

On Feb 16, 2026, at 7:59 PM, Fork n' Film Scottsdale <tempe@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend. Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend.   Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll follow up with you.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team   This email was created with Wix.‌ Discover More

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

I still haven’t heard anything about my refund. 

Sent from my iPhone

On Mar 20, 2026, at 6:53 PM, Shanel Enders <shanelenders@yahoo.com> wrote:

It’s been over a month. You guys cancelled this show. I flew all the way from Wyoming to be there. I don’t understand why it is taking so long to process a refund. Please advise. 

Sent from my iPhone

On Mar 20, 2026, at 6:04 PM, Fork Film <tempe@forknfilm.com> wrote:



Thank you for your continued follow-up, we truly appreciate you checking in.

We want to reassure you that your refund is still in progress as we work through a high volume of requests. Our team is actively processing refunds, and yours remains a priority as we continue making progress.

We appreciate your patience and will be sure to send a confirmation as soon as it has been completed. We are grateful for your understanding.

Wishing you an amazing day,

The Fork n' Film Team

On Thu, Mar 19, 2026 at 8:03 AM Shanel Enders <shanelenders@yahoo.com> wrote:

I still haven’t received my refund. 

Sent from my iPhone

On Mar 2, 2026, at 2:13 PM, Fork Film <tempe@forknfilm.com> wrote:



Hello Shanel,

Thank you for your continued patience. We understand the wait has been longer than expected, and we’re truly sorry for the delay.

We are still processing refunds, and yours remains a priority. Once it’s complete, we’ll send your refund receipt right away. We hope to resolve this soon. 

We appreciate your understanding and kindness as we work through this process.

Warmly,
The Fork n’ Film Team

On Tue, Feb 24, 2026 at 9:52 AM Shanel Enders <shanelenders@yahoo.com> wrote:

It’s been over a week and my refund has not been processed yet. With this being a significant amount of money I will be forced to contact the fraud department of my bank if I do not receive my refund in the next 24 hours.

Thank you, 

Shanel Enders

Sent from my iPhone

On Feb 21, 2026, at 11:34 AM, Fork Film <tempe@forknfilm.com> wrote:



Hello Shanel,

Thank you for your email. Refunds are being processed in the order they were received, but the process is taking longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.

While I can’t give you an exact date yet, please know this is a top priority for us, and we are working on it. Once your refund has been processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help!

Warmly,

The Fork n' Film Team

On Sat, Feb 21, 2026 at 7:54 AM Shanel Enders <shanelenders@yahoo.com> wrote:

It seems a little like a scam here, I’m unsure why my refund has not been processed yet? 

Shanel Enders

Sent from my iPhone

On Feb 18, 2026, at 11:32 PM, Shanel Enders <shanelenders@yahoo.com> wrote:

Any ETA on that? We have traveled all the way here to celebrate a birthday and I could use the 600$ for dinner somewhere else this weekend.

Thank you for your time, 

Shanel Enders 

Sent from my iPhone

On Feb 18, 2026, at 10:56 AM, Fork Film <tempe@forknfilm.com> wrote:



Dear Shanel,

Thank you for getting back to us and for your patience. We understand that you do not wish to reschedule your show and we will provide a full refund to the original method of payment. Once we process the refund we'll send you a copy of your refund receipt. We are so very sorry about this cancellation. 

Have a great day.

Warm Regards,

Esperanza

On Tue, Feb 17, 2026 at 2:42 PM Shanel Enders <shanelenders@yahoo.com> wrote:

I will need a refund, I am not in the Phoenix area and flew in from Wyoming for this. 

Shanel Enders

Sent from my iPhone

On Feb 17, 2026, at 12:19 AM, Shanel Enders <shanelenders@yahoo.com> wrote:

I am traveling In from Wyoming I will not be able to make a future date. Can you please refund me? 

Sent from my iPhone

On Feb 16, 2026, at 7:59 PM, Fork n' Film Scottsdale <tempe@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend. Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend.   Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll follow up with you.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team   This email was created with Wix.‌ Discover More

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.