Re: Please Reply: Scottsdale Fork n' Film Reservation - Important Announcement

Hello, unfortunately the following dates don’t work for me, is it possible to be refunded for this ticket? Thanks so much. I look forward to hearing back from you.

On Monday, February 16, 2026, Fork n' Film Scottsdale <tempe@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend. Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

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Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend.   Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll follow up with you.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team   This email was created with Wix.‌ Discover More

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Hi again, I have still yet to receive any kind of receipt of confirmation of my refund. When should I expect it? It’s already been over a week.

On Tuesday, February 17, 2026, Fork Film <tempe@forknfilm.com> wrote:

Hello Jayden,

Thank you for getting back to us. We are so very sorry for the cancellation and any inconvenience caused. We understand these dates don't work for you and we will accommodate a refund as you've requested. Once it's processed, we'll send you a copy of your refund receipt.

As a gesture of goodwill, if you decide to keep your tickets and use them at any of our locations, we would be happy to upgrade your tickets to VIP. This includes premium seating and a bottle of champagne to enjoy during the show. If you find this acceptable, just let us know and we'll gladly follow up with you.

We hope to have the opportunity to host you in the future.
Have a great day.

Warmly,
Esperanza

On Mon, Feb 16, 2026 at 7:57 PM Jayden Elkin <jaydenelkin317@gmail.com> wrote:

Hello, unfortunately the following dates don’t work for me, is it possible to be refunded for this ticket? Thanks so much. I look forward to hearing back from you.

On Monday, February 16, 2026, Fork n' Film Scottsdale <tempe@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend. Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend.   Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll follow up with you.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team   This email was created with Wix.‌ Discover More

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Hello again, 

It has been 3 weeks since I was told I’d get a refund. If I do not receive confirmation that my refund is being processed by the end of this week I will be disputing the charge with my bank as well as sending a report of your company to the Better Business bureau with documentation. Thanks.

On Friday, February 27, 2026, Fork Film <tempe@forknfilm.com> wrote:

Dear Jayden,

Thank you for your email. Refunds are being processed in the order they were received, but the process is taking longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.

While I can’t give you an exact date yet, please know this is a top priority for us and we are working on it. Once your refund is processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out, we’re happy to help!

Warmly,

The Fork n' Film Team

On Wed, Feb 25, 2026 at 10:19 AM Jayden Elkin <jaydenelkin317@gmail.com> wrote:

Hi again, I have still yet to receive any kind of receipt of confirmation of my refund. When should I expect it? It’s already been over a week.

On Tuesday, February 17, 2026, Fork Film <tempe@forknfilm.com> wrote:

Hello Jayden,

Thank you for getting back to us. We are so very sorry for the cancellation and any inconvenience caused. We understand these dates don't work for you and we will accommodate a refund as you've requested. Once it's processed, we'll send you a copy of your refund receipt.

As a gesture of goodwill, if you decide to keep your tickets and use them at any of our locations, we would be happy to upgrade your tickets to VIP. This includes premium seating and a bottle of champagne to enjoy during the show. If you find this acceptable, just let us know and we'll gladly follow up with you.

We hope to have the opportunity to host you in the future.
Have a great day.

Warmly,
Esperanza

On Mon, Feb 16, 2026 at 7:57 PM Jayden Elkin <jaydenelkin317@gmail.com> wrote:

Hello, unfortunately the following dates don’t work for me, is it possible to be refunded for this ticket? Thanks so much. I look forward to hearing back from you.

On Monday, February 16, 2026, Fork n' Film Scottsdale <tempe@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend. Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend.   Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll follow up with you.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team   This email was created with Wix.‌ Discover More

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