Re: Please Reply: Scottsdale Fork n' Film Reservation - Important Announcement

Dear Altoney,

Thank you so much for reaching out, and we are truly sorry for the cancellation and the disappointment this has caused for you and your family, especially with how much planning went into this trip.

We are especially sorry that you now have to share this news with your wife and sons after everyone was looking forward to the experience.

We will be issuing a full refund for all four tickets back to the original method of payment. You do not need to take any additional steps on your end, we will take care of this for you. Once we process the refund, we'll send you a copy of your refund receipt.

Regarding your flights, we unfortunately are not able to reimburse airfare or travel expenses, since those purchases were made directly through the airline. However, we strongly recommend contacting your airline as soon as possible, as many airlines are able to provide credits or refunds depending on the ticket type and circumstances.

Again, we are truly sorry for the inconvenience and disappointment, and we sincerely appreciate your understanding.

Warmly,
Esperanza

On Mon, Feb 16, 2026 at 7:15 PM Altoney Germany <germanytbo41@gmail.com> wrote:

Good Evening,

    Thank you for your email. I would just like a refund back please. I am stationed at Fort Gordon Ga. I was flying my wife, my two sons, and myself out to see the show. I am sure we can get our money back for our hotels, but how do we get refunded for our flights? We all were looking forward to enjoying this experience. Now I have to inform my family that the event has been cancelled.  Please let me know how I should proceed. I purchased all of our tickets. 

Carter Germany 

Lakeisha Germany 

Cannon Germany 

Altoney Germany

V/R

Mr. Altoney Germany 

Cell:803-814-7720

On Mon, Feb 16, 2026 at 9:59 PM Fork n' Film Scottsdale <tempe@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend. Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend.   Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll follow up with you.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team   This email was created with Wix.‌ Discover More

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Hello Altoney,

Thanks so much for getting back to us. We completely understand and will proceed with the refund as you've requested. Once it's processed we'll send you a copy of your refund receipt.

We hope to have the opportunity to host you in the future.

Have a great day.

Warm Regards,

Esperanza

On Wed, Feb 18, 2026 at 6:38 PM Altoney Germany <germanytbo41@gmail.com> wrote:

We will just take a refund. Thank you. 

On Tue, Feb 17, 2026 at 10:07 PM Fork Film <tempe@forknfilm.com> wrote:

Good evening Altoney,

Thank you so much for your message, and we completely understand why you’d want to ask. With the amount of planning involved, it makes total sense that you’d want to feel confident before booking again.

The cancellation was due to an unexpected issue on the venue side that was outside of our control. We are truly sorry again for the disappointment this caused for you and your family.

We would absolutely love to host you in New York (or any Fork n’ Film location). Since you purchased your tickets during one of our limited half-off sales, you received tremendous savings, and we’d love to help you hold onto that pricing.

If you’d like, we can either:

• Hold your tickets for a future NYC showing (or another location), or
• Send over available NYC showtimes now so you can choose a new date.

Just let us know what you prefer, and we’ll take care of the rest.

Warmly,

Esperanza

On Tue, Feb 17, 2026 at 6:32 PM Altoney Germany <germanytbo41@gmail.com> wrote:

Good Evening,

      Is there a reason why the show was cancelled? I’m just wondering because I really want to take my family to this experiences but I’m just not sure if the same thing has the potentials to happen again. This time we probably would try to do New York, since we can drift there and won’t spend much money on travel. Just trying to see how I can prepare if I get to take them

Out before I leave them to go overseas for  months. 

On Tue, Feb 17, 2026 at 9:27 PM Fork Film <tempe@forknfilm.com> wrote:

Dear Altoney,

Thank you so much for reaching out, and we are truly sorry for the cancellation and the disappointment this has caused for you and your family, especially with how much planning went into this trip.

We are especially sorry that you now have to share this news with your wife and sons after everyone was looking forward to the experience.

We will be issuing a full refund for all four tickets back to the original method of payment. You do not need to take any additional steps on your end, we will take care of this for you. Once we process the refund, we'll send you a copy of your refund receipt.

Regarding your flights, we unfortunately are not able to reimburse airfare or travel expenses, since those purchases were made directly through the airline. However, we strongly recommend contacting your airline as soon as possible, as many airlines are able to provide credits or refunds depending on the ticket type and circumstances.

Again, we are truly sorry for the inconvenience and disappointment, and we sincerely appreciate your understanding.

Warmly,
Esperanza

On Mon, Feb 16, 2026 at 7:15 PM Altoney Germany <germanytbo41@gmail.com> wrote:

Good Evening,

    Thank you for your email. I would just like a refund back please. I am stationed at Fort Gordon Ga. I was flying my wife, my two sons, and myself out to see the show. I am sure we can get our money back for our hotels, but how do we get refunded for our flights? We all were looking forward to enjoying this experience. Now I have to inform my family that the event has been cancelled.  Please let me know how I should proceed. I purchased all of our tickets. 

Carter Germany 

Lakeisha Germany 

Cannon Germany 

Altoney Germany

V/R

Mr. Altoney Germany 

Cell:803-814-7720

On Mon, Feb 16, 2026 at 9:59 PM Fork n' Film Scottsdale <tempe@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend. Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend.   Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll follow up with you.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team   This email was created with Wix.‌ Discover More

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Awesome, thank you so much!

On Thu, Feb 19, 2026 at 4:06 PM Fork Film <tempe@forknfilm.com> wrote:

Hello Altoney,

Thanks so much for getting back to us. We completely understand and will proceed with the refund as you've requested. Once it's processed we'll send you a copy of your refund receipt.

We hope to have the opportunity to host you in the future.

Have a great day.

Warm Regards,

Esperanza

On Wed, Feb 18, 2026 at 6:38 PM Altoney Germany <germanytbo41@gmail.com> wrote:

We will just take a refund. Thank you. 

On Tue, Feb 17, 2026 at 10:07 PM Fork Film <tempe@forknfilm.com> wrote:

Good evening Altoney,

Thank you so much for your message, and we completely understand why you’d want to ask. With the amount of planning involved, it makes total sense that you’d want to feel confident before booking again.

The cancellation was due to an unexpected issue on the venue side that was outside of our control. We are truly sorry again for the disappointment this caused for you and your family.

We would absolutely love to host you in New York (or any Fork n’ Film location). Since you purchased your tickets during one of our limited half-off sales, you received tremendous savings, and we’d love to help you hold onto that pricing.

If you’d like, we can either:

• Hold your tickets for a future NYC showing (or another location), or
• Send over available NYC showtimes now so you can choose a new date.

Just let us know what you prefer, and we’ll take care of the rest.

Warmly,

Esperanza

On Tue, Feb 17, 2026 at 6:32 PM Altoney Germany <germanytbo41@gmail.com> wrote:

Good Evening,

      Is there a reason why the show was cancelled? I’m just wondering because I really want to take my family to this experiences but I’m just not sure if the same thing has the potentials to happen again. This time we probably would try to do New York, since we can drift there and won’t spend much money on travel. Just trying to see how I can prepare if I get to take them

Out before I leave them to go overseas for  months. 

On Tue, Feb 17, 2026 at 9:27 PM Fork Film <tempe@forknfilm.com> wrote:

Dear Altoney,

Thank you so much for reaching out, and we are truly sorry for the cancellation and the disappointment this has caused for you and your family, especially with how much planning went into this trip.

We are especially sorry that you now have to share this news with your wife and sons after everyone was looking forward to the experience.

We will be issuing a full refund for all four tickets back to the original method of payment. You do not need to take any additional steps on your end, we will take care of this for you. Once we process the refund, we'll send you a copy of your refund receipt.

Regarding your flights, we unfortunately are not able to reimburse airfare or travel expenses, since those purchases were made directly through the airline. However, we strongly recommend contacting your airline as soon as possible, as many airlines are able to provide credits or refunds depending on the ticket type and circumstances.

Again, we are truly sorry for the inconvenience and disappointment, and we sincerely appreciate your understanding.

Warmly,
Esperanza

On Mon, Feb 16, 2026 at 7:15 PM Altoney Germany <germanytbo41@gmail.com> wrote:

Good Evening,

    Thank you for your email. I would just like a refund back please. I am stationed at Fort Gordon Ga. I was flying my wife, my two sons, and myself out to see the show. I am sure we can get our money back for our hotels, but how do we get refunded for our flights? We all were looking forward to enjoying this experience. Now I have to inform my family that the event has been cancelled.  Please let me know how I should proceed. I purchased all of our tickets. 

Carter Germany 

Lakeisha Germany 

Cannon Germany 

Altoney Germany

V/R

Mr. Altoney Germany 

Cell:803-814-7720

On Mon, Feb 16, 2026 at 9:59 PM Fork n' Film Scottsdale <tempe@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend. Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend.   Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll follow up with you.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team   This email was created with Wix.‌ Discover More

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Hello Altoney,

Thank you for your continued patience. We understand the wait has been longer than expected, and we’re truly sorry for the delay.

We are still processing refunds, and yours remains a priority. Once it’s complete, we’ll send your refund receipt right away. We hope to resolve this soon.

We appreciate your understanding and kindness as we work through this process.

Warmly,

The Fork n’ Film Team

On Sat, Feb 28, 2026 at 4:19 PM Altoney Germany <germanytbo41@gmail.com> wrote:

Good Evening, 

        How long does it take to refund the money?

On Thu, Feb 19, 2026 at 4:43 PM Altoney Germany <germanytbo41@gmail.com> wrote:

Awesome, thank you so much!

On Thu, Feb 19, 2026 at 4:06 PM Fork Film <tempe@forknfilm.com> wrote:

Hello Altoney,

Thanks so much for getting back to us. We completely understand and will proceed with the refund as you've requested. Once it's processed we'll send you a copy of your refund receipt.

We hope to have the opportunity to host you in the future.

Have a great day.

Warm Regards,

Esperanza

On Wed, Feb 18, 2026 at 6:38 PM Altoney Germany <germanytbo41@gmail.com> wrote:

We will just take a refund. Thank you. 

On Tue, Feb 17, 2026 at 10:07 PM Fork Film <tempe@forknfilm.com> wrote:

Good evening Altoney,

Thank you so much for your message, and we completely understand why you’d want to ask. With the amount of planning involved, it makes total sense that you’d want to feel confident before booking again.

The cancellation was due to an unexpected issue on the venue side that was outside of our control. We are truly sorry again for the disappointment this caused for you and your family.

We would absolutely love to host you in New York (or any Fork n’ Film location). Since you purchased your tickets during one of our limited half-off sales, you received tremendous savings, and we’d love to help you hold onto that pricing.

If you’d like, we can either:

• Hold your tickets for a future NYC showing (or another location), or
• Send over available NYC showtimes now so you can choose a new date.

Just let us know what you prefer, and we’ll take care of the rest.

Warmly,

Esperanza

On Tue, Feb 17, 2026 at 6:32 PM Altoney Germany <germanytbo41@gmail.com> wrote:

Good Evening,

      Is there a reason why the show was cancelled? I’m just wondering because I really want to take my family to this experiences but I’m just not sure if the same thing has the potentials to happen again. This time we probably would try to do New York, since we can drift there and won’t spend much money on travel. Just trying to see how I can prepare if I get to take them

Out before I leave them to go overseas for  months. 

On Tue, Feb 17, 2026 at 9:27 PM Fork Film <tempe@forknfilm.com> wrote:

Dear Altoney,

Thank you so much for reaching out, and we are truly sorry for the cancellation and the disappointment this has caused for you and your family, especially with how much planning went into this trip.

We are especially sorry that you now have to share this news with your wife and sons after everyone was looking forward to the experience.

We will be issuing a full refund for all four tickets back to the original method of payment. You do not need to take any additional steps on your end, we will take care of this for you. Once we process the refund, we'll send you a copy of your refund receipt.

Regarding your flights, we unfortunately are not able to reimburse airfare or travel expenses, since those purchases were made directly through the airline. However, we strongly recommend contacting your airline as soon as possible, as many airlines are able to provide credits or refunds depending on the ticket type and circumstances.

Again, we are truly sorry for the inconvenience and disappointment, and we sincerely appreciate your understanding.

Warmly,
Esperanza

On Mon, Feb 16, 2026 at 7:15 PM Altoney Germany <germanytbo41@gmail.com> wrote:

Good Evening,

    Thank you for your email. I would just like a refund back please. I am stationed at Fort Gordon Ga. I was flying my wife, my two sons, and myself out to see the show. I am sure we can get our money back for our hotels, but how do we get refunded for our flights? We all were looking forward to enjoying this experience. Now I have to inform my family that the event has been cancelled.  Please let me know how I should proceed. I purchased all of our tickets. 

Carter Germany 

Lakeisha Germany 

Cannon Germany 

Altoney Germany

V/R

Mr. Altoney Germany 

Cell:803-814-7720

On Mon, Feb 16, 2026 at 9:59 PM Fork n' Film Scottsdale <tempe@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend. Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend.   Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll follow up with you.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team   This email was created with Wix.‌ Discover More

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Dear Altoney,

I hear your frustration, and I completely understand that you need a more specific status update after waiting for over a month.

I am escalating your case directly with our billing department to ensure you are placed on our priority list for immediate processing. I am requesting a specific timeline and a clear update on where your refund stands within our internal steps.

As soon as I have that information from the billing team, I will provide you with a direct update. Thank you for your continued patience while I push to get this resolved for you.

Warmly,

Alex

On Mon, Mar 30, 2026 at 11:45 AM Altoney Germany <germanytbo41@gmail.com> wrote:

Hey, 

    I need to know what is the timeline for the refund you keep telling me that I will hear from you, but you are not saying anything. It's been OVER A MONTH.  So what is the status of my refund? Where is it in the several internal steps? I NEED TO KNOW THAT, since it's been over a MONTH!!!!

On Mon, Mar 30, 2026 at 2:33 PM Fork Film <tempe@forknfilm.com> wrote:

Dear Altoney,

I’m really sorry that this has dragged on for so long. You’ve been incredibly patient, and it makes complete sense that you’d want clarity. I hear your frustration, and it’s completely valid.

I know it feels like it should be as simple as clicking a button, but the refund process on our end goes through several internal steps before the transaction can actually be released. That doesn’t make the delay any less frustrating, and I’m truly sorry it has taken this long, especially after you’ve already reached out multiple times.

I also want to share that we are a very small team managing a high volume of requests, but we are working as quickly and carefully as possible to make sure every refund, including yours, is completed properly. Our team is fully focused on moving things along so you can have your refund soon.

You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt for your records.

Thank you again for your patience and understanding. We truly appreciate it.

Warmly,

Alex

Customer Support

On Sun, Mar 29, 2026 at 6:17 PM Altoney Germany <germanytbo41@gmail.com> wrote:

Good Evening, 

   When I look at your website it doesn't show any upcoming shows anywhere. SO PLEASE TELL ME HOW LONG DOES IT TAKE TO REFUND MY MONEY? IT'S BEEN OVER A MONTH NOW AND I AM STILL GOING BACK AND FORTH WITH YOUR BUSINESS ABOUT MY REFUND.

On Thu, Mar 26, 2026 at 8:45 PM Fork Film <tempe@forknfilm.com> wrote:

Hello Altoney,

Thank you for reaching out to us, and we sincerely apologize for the delay in processing your refund.

We’d be happy to help rebook your tickets for another show if you prefer. At this time, the Los Angeles shows on April 11, as well as all shows that weekend, are fully booked. We’re very sorry for the inconvenience.

I’d be glad to check availability for another date, show, or location that works best for you. Please let me know what you prefer at your earliest convenience, and I’ll take care of the rest.

Warm regards,
Esperanza

On Wed, Mar 25, 2026 at 6:10 PM Altoney Germany <germanytbo41@gmail.com> wrote:

Hey, 

       I still haven’t receive my refund yet. It’s been over a month. It doesn’t take that long. I’m not sure if this is what yall do and handle business. I’m requesting to see if yall are having any shows in Los Angles on the 11th of April???

I would need 5 tickets. Since we would  have to bring my son care person. If that’s feasible.

On Mon, Mar 2, 2026 at 3:43 PM Fork Film <tempe@forknfilm.com> wrote:

Hello Altoney,

Thank you for your continued patience. We understand the wait has been longer than expected, and we’re truly sorry for the delay.

We are still processing refunds, and yours remains a priority. Once it’s complete, we’ll send your refund receipt right away. We hope to resolve this soon.

We appreciate your understanding and kindness as we work through this process.

Warmly,

The Fork n’ Film Team

On Sat, Feb 28, 2026 at 4:19 PM Altoney Germany <germanytbo41@gmail.com> wrote:

Good Evening, 

        How long does it take to refund the money?

On Thu, Feb 19, 2026 at 4:43 PM Altoney Germany <germanytbo41@gmail.com> wrote:

Awesome, thank you so much!

On Thu, Feb 19, 2026 at 4:06 PM Fork Film <tempe@forknfilm.com> wrote:

Hello Altoney,

Thanks so much for getting back to us. We completely understand and will proceed with the refund as you've requested. Once it's processed we'll send you a copy of your refund receipt.

We hope to have the opportunity to host you in the future.

Have a great day.

Warm Regards,

Esperanza

On Wed, Feb 18, 2026 at 6:38 PM Altoney Germany <germanytbo41@gmail.com> wrote:

We will just take a refund. Thank you. 

On Tue, Feb 17, 2026 at 10:07 PM Fork Film <tempe@forknfilm.com> wrote:

Good evening Altoney,

Thank you so much for your message, and we completely understand why you’d want to ask. With the amount of planning involved, it makes total sense that you’d want to feel confident before booking again.

The cancellation was due to an unexpected issue on the venue side that was outside of our control. We are truly sorry again for the disappointment this caused for you and your family.

We would absolutely love to host you in New York (or any Fork n’ Film location). Since you purchased your tickets during one of our limited half-off sales, you received tremendous savings, and we’d love to help you hold onto that pricing.

If you’d like, we can either:

• Hold your tickets for a future NYC showing (or another location), or
• Send over available NYC showtimes now so you can choose a new date.

Just let us know what you prefer, and we’ll take care of the rest.

Warmly,

Esperanza

On Tue, Feb 17, 2026 at 6:32 PM Altoney Germany <germanytbo41@gmail.com> wrote:

Good Evening,

      Is there a reason why the show was cancelled? I’m just wondering because I really want to take my family to this experiences but I’m just not sure if the same thing has the potentials to happen again. This time we probably would try to do New York, since we can drift there and won’t spend much money on travel. Just trying to see how I can prepare if I get to take them

Out before I leave them to go overseas for  months. 

On Tue, Feb 17, 2026 at 9:27 PM Fork Film <tempe@forknfilm.com> wrote:

Dear Altoney,

Thank you so much for reaching out, and we are truly sorry for the cancellation and the disappointment this has caused for you and your family, especially with how much planning went into this trip.

We are especially sorry that you now have to share this news with your wife and sons after everyone was looking forward to the experience.

We will be issuing a full refund for all four tickets back to the original method of payment. You do not need to take any additional steps on your end, we will take care of this for you. Once we process the refund, we'll send you a copy of your refund receipt.

Regarding your flights, we unfortunately are not able to reimburse airfare or travel expenses, since those purchases were made directly through the airline. However, we strongly recommend contacting your airline as soon as possible, as many airlines are able to provide credits or refunds depending on the ticket type and circumstances.

Again, we are truly sorry for the inconvenience and disappointment, and we sincerely appreciate your understanding.

Warmly,
Esperanza

On Mon, Feb 16, 2026 at 7:15 PM Altoney Germany <germanytbo41@gmail.com> wrote:

Good Evening,

    Thank you for your email. I would just like a refund back please. I am stationed at Fort Gordon Ga. I was flying my wife, my two sons, and myself out to see the show. I am sure we can get our money back for our hotels, but how do we get refunded for our flights? We all were looking forward to enjoying this experience. Now I have to inform my family that the event has been cancelled.  Please let me know how I should proceed. I purchased all of our tickets. 

Carter Germany 

Lakeisha Germany 

Cannon Germany 

Altoney Germany

V/R

Mr. Altoney Germany 

Cell:803-814-7720

On Mon, Feb 16, 2026 at 9:59 PM Fork n' Film Scottsdale <tempe@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend. Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend.   Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll follow up with you.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team   This email was created with Wix.‌ Discover More

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Hey,

   What is the status of my refund??? Where is it at in the process?? It’s been an over a month. 

On Mon, Mar 30, 2026 at 2:49 PM Fork Film <tempe@forknfilm.com> wrote:

Dear Altoney,

I hear your frustration, and I completely understand that you need a more specific status update after waiting for over a month.

I am escalating your case directly with our billing department to ensure you are placed on our priority list for immediate processing. I am requesting a specific timeline and a clear update on where your refund stands within our internal steps.

As soon as I have that information from the billing team, I will provide you with a direct update. Thank you for your continued patience while I push to get this resolved for you.

Warmly,

Alex

On Mon, Mar 30, 2026 at 11:45 AM Altoney Germany <germanytbo41@gmail.com> wrote:

Hey, 

    I need to know what is the timeline for the refund you keep telling me that I will hear from you, but you are not saying anything. It's been OVER A MONTH.  So what is the status of my refund? Where is it in the several internal steps? I NEED TO KNOW THAT, since it's been over a MONTH!!!!

On Mon, Mar 30, 2026 at 2:33 PM Fork Film <tempe@forknfilm.com> wrote:

Dear Altoney,

I’m really sorry that this has dragged on for so long. You’ve been incredibly patient, and it makes complete sense that you’d want clarity. I hear your frustration, and it’s completely valid.

I know it feels like it should be as simple as clicking a button, but the refund process on our end goes through several internal steps before the transaction can actually be released. That doesn’t make the delay any less frustrating, and I’m truly sorry it has taken this long, especially after you’ve already reached out multiple times.

I also want to share that we are a very small team managing a high volume of requests, but we are working as quickly and carefully as possible to make sure every refund, including yours, is completed properly. Our team is fully focused on moving things along so you can have your refund soon.

You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt for your records.

Thank you again for your patience and understanding. We truly appreciate it.

Warmly,

Alex

Customer Support

On Sun, Mar 29, 2026 at 6:17 PM Altoney Germany <germanytbo41@gmail.com> wrote:

Good Evening, 

   When I look at your website it doesn't show any upcoming shows anywhere. SO PLEASE TELL ME HOW LONG DOES IT TAKE TO REFUND MY MONEY? IT'S BEEN OVER A MONTH NOW AND I AM STILL GOING BACK AND FORTH WITH YOUR BUSINESS ABOUT MY REFUND.

On Thu, Mar 26, 2026 at 8:45 PM Fork Film <tempe@forknfilm.com> wrote:

Hello Altoney,

Thank you for reaching out to us, and we sincerely apologize for the delay in processing your refund.

We’d be happy to help rebook your tickets for another show if you prefer. At this time, the Los Angeles shows on April 11, as well as all shows that weekend, are fully booked. We’re very sorry for the inconvenience.

I’d be glad to check availability for another date, show, or location that works best for you. Please let me know what you prefer at your earliest convenience, and I’ll take care of the rest.

Warm regards,
Esperanza

On Wed, Mar 25, 2026 at 6:10 PM Altoney Germany <germanytbo41@gmail.com> wrote:

Hey, 

       I still haven’t receive my refund yet. It’s been over a month. It doesn’t take that long. I’m not sure if this is what yall do and handle business. I’m requesting to see if yall are having any shows in Los Angles on the 11th of April???

I would need 5 tickets. Since we would  have to bring my son care person. If that’s feasible.

On Mon, Mar 2, 2026 at 3:43 PM Fork Film <tempe@forknfilm.com> wrote:

Hello Altoney,

Thank you for your continued patience. We understand the wait has been longer than expected, and we’re truly sorry for the delay.

We are still processing refunds, and yours remains a priority. Once it’s complete, we’ll send your refund receipt right away. We hope to resolve this soon.

We appreciate your understanding and kindness as we work through this process.

Warmly,

The Fork n’ Film Team

On Sat, Feb 28, 2026 at 4:19 PM Altoney Germany <germanytbo41@gmail.com> wrote:

Good Evening, 

        How long does it take to refund the money?

On Thu, Feb 19, 2026 at 4:43 PM Altoney Germany <germanytbo41@gmail.com> wrote:

Awesome, thank you so much!

On Thu, Feb 19, 2026 at 4:06 PM Fork Film <tempe@forknfilm.com> wrote:

Hello Altoney,

Thanks so much for getting back to us. We completely understand and will proceed with the refund as you've requested. Once it's processed we'll send you a copy of your refund receipt.

We hope to have the opportunity to host you in the future.

Have a great day.

Warm Regards,

Esperanza

On Wed, Feb 18, 2026 at 6:38 PM Altoney Germany <germanytbo41@gmail.com> wrote:

We will just take a refund. Thank you. 

On Tue, Feb 17, 2026 at 10:07 PM Fork Film <tempe@forknfilm.com> wrote:

Good evening Altoney,

Thank you so much for your message, and we completely understand why you’d want to ask. With the amount of planning involved, it makes total sense that you’d want to feel confident before booking again.

The cancellation was due to an unexpected issue on the venue side that was outside of our control. We are truly sorry again for the disappointment this caused for you and your family.

We would absolutely love to host you in New York (or any Fork n’ Film location). Since you purchased your tickets during one of our limited half-off sales, you received tremendous savings, and we’d love to help you hold onto that pricing.

If you’d like, we can either:

• Hold your tickets for a future NYC showing (or another location), or
• Send over available NYC showtimes now so you can choose a new date.

Just let us know what you prefer, and we’ll take care of the rest.

Warmly,

Esperanza

On Tue, Feb 17, 2026 at 6:32 PM Altoney Germany <germanytbo41@gmail.com> wrote:

Good Evening,

      Is there a reason why the show was cancelled? I’m just wondering because I really want to take my family to this experiences but I’m just not sure if the same thing has the potentials to happen again. This time we probably would try to do New York, since we can drift there and won’t spend much money on travel. Just trying to see how I can prepare if I get to take them

Out before I leave them to go overseas for  months. 

On Tue, Feb 17, 2026 at 9:27 PM Fork Film <tempe@forknfilm.com> wrote:

Dear Altoney,

Thank you so much for reaching out, and we are truly sorry for the cancellation and the disappointment this has caused for you and your family, especially with how much planning went into this trip.

We are especially sorry that you now have to share this news with your wife and sons after everyone was looking forward to the experience.

We will be issuing a full refund for all four tickets back to the original method of payment. You do not need to take any additional steps on your end, we will take care of this for you. Once we process the refund, we'll send you a copy of your refund receipt.

Regarding your flights, we unfortunately are not able to reimburse airfare or travel expenses, since those purchases were made directly through the airline. However, we strongly recommend contacting your airline as soon as possible, as many airlines are able to provide credits or refunds depending on the ticket type and circumstances.

Again, we are truly sorry for the inconvenience and disappointment, and we sincerely appreciate your understanding.

Warmly,
Esperanza

On Mon, Feb 16, 2026 at 7:15 PM Altoney Germany <germanytbo41@gmail.com> wrote:

Good Evening,

    Thank you for your email. I would just like a refund back please. I am stationed at Fort Gordon Ga. I was flying my wife, my two sons, and myself out to see the show. I am sure we can get our money back for our hotels, but how do we get refunded for our flights? We all were looking forward to enjoying this experience. Now I have to inform my family that the event has been cancelled.  Please let me know how I should proceed. I purchased all of our tickets. 

Carter Germany 

Lakeisha Germany 

Cannon Germany 

Altoney Germany

V/R

Mr. Altoney Germany 

Cell:803-814-7720

On Mon, Feb 16, 2026 at 9:59 PM Fork n' Film Scottsdale <tempe@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend. Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend.   Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll follow up with you.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team   This email was created with Wix.‌ Discover More

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Hi Altoney,

I’m truly sorry for how long this has taken and for the amount of follow-up you’ve had to do just to get an update. I completely understand why you’re frustrated, especially after waiting over a month and reaching out multiple times.

Your refund is still in progress on our end, and I want to reassure you that it has not been overlooked. We are actively working through refunds, and yours remains part of that effort. I know that doesn’t ease the wait, and I’m very sorry that we haven’t been able to complete this for you yet.

At this point, I don’t want to continue giving you the same response without acknowledging how frustrating that feels on your side. You deserve clearer movement on this, and I truly regret that we haven’t met that expectation.

As soon as your refund is finalized, we will send you a confirmation and receipt right away. In the meantime, we appreciate your continued patience more than I can express, and I’m very sorry for the experience this has been.

Thank you again for your time and understanding.

Warm regards,
Esperanza

On Thu, Apr 2, 2026 at 2:45 PM Altoney Germany <germanytbo41@gmail.com> wrote:

Hello, 

   What is the status of my refund??? Where is it at in the process?? It’s been an over a month. 

On Wed, Apr 1, 2026 at 10:09 PM Altoney Germany <germanytbo41@gmail.com> wrote:

Hey,

   What is the status of my refund??? Where is it at in the process?? It’s been an over a month. 

On Mon, Mar 30, 2026 at 2:49 PM Fork Film <tempe@forknfilm.com> wrote:

Dear Altoney,

I hear your frustration, and I completely understand that you need a more specific status update after waiting for over a month.

I am escalating your case directly with our billing department to ensure you are placed on our priority list for immediate processing. I am requesting a specific timeline and a clear update on where your refund stands within our internal steps.

As soon as I have that information from the billing team, I will provide you with a direct update. Thank you for your continued patience while I push to get this resolved for you.

Warmly,

Alex

On Mon, Mar 30, 2026 at 11:45 AM Altoney Germany <germanytbo41@gmail.com> wrote:

Hey, 

    I need to know what is the timeline for the refund you keep telling me that I will hear from you, but you are not saying anything. It's been OVER A MONTH.  So what is the status of my refund? Where is it in the several internal steps? I NEED TO KNOW THAT, since it's been over a MONTH!!!!

On Mon, Mar 30, 2026 at 2:33 PM Fork Film <tempe@forknfilm.com> wrote:

Dear Altoney,

I’m really sorry that this has dragged on for so long. You’ve been incredibly patient, and it makes complete sense that you’d want clarity. I hear your frustration, and it’s completely valid.

I know it feels like it should be as simple as clicking a button, but the refund process on our end goes through several internal steps before the transaction can actually be released. That doesn’t make the delay any less frustrating, and I’m truly sorry it has taken this long, especially after you’ve already reached out multiple times.

I also want to share that we are a very small team managing a high volume of requests, but we are working as quickly and carefully as possible to make sure every refund, including yours, is completed properly. Our team is fully focused on moving things along so you can have your refund soon.

You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt for your records.

Thank you again for your patience and understanding. We truly appreciate it.

Warmly,

Alex

Customer Support

On Sun, Mar 29, 2026 at 6:17 PM Altoney Germany <germanytbo41@gmail.com> wrote:

Good Evening, 

   When I look at your website it doesn't show any upcoming shows anywhere. SO PLEASE TELL ME HOW LONG DOES IT TAKE TO REFUND MY MONEY? IT'S BEEN OVER A MONTH NOW AND I AM STILL GOING BACK AND FORTH WITH YOUR BUSINESS ABOUT MY REFUND.

On Thu, Mar 26, 2026 at 8:45 PM Fork Film <tempe@forknfilm.com> wrote:

Hello Altoney,

Thank you for reaching out to us, and we sincerely apologize for the delay in processing your refund.

We’d be happy to help rebook your tickets for another show if you prefer. At this time, the Los Angeles shows on April 11, as well as all shows that weekend, are fully booked. We’re very sorry for the inconvenience.

I’d be glad to check availability for another date, show, or location that works best for you. Please let me know what you prefer at your earliest convenience, and I’ll take care of the rest.

Warm regards,
Esperanza

On Wed, Mar 25, 2026 at 6:10 PM Altoney Germany <germanytbo41@gmail.com> wrote:

Hey, 

       I still haven’t receive my refund yet. It’s been over a month. It doesn’t take that long. I’m not sure if this is what yall do and handle business. I’m requesting to see if yall are having any shows in Los Angles on the 11th of April???

I would need 5 tickets. Since we would  have to bring my son care person. If that’s feasible.

On Mon, Mar 2, 2026 at 3:43 PM Fork Film <tempe@forknfilm.com> wrote:

Hello Altoney,

Thank you for your continued patience. We understand the wait has been longer than expected, and we’re truly sorry for the delay.

We are still processing refunds, and yours remains a priority. Once it’s complete, we’ll send your refund receipt right away. We hope to resolve this soon.

We appreciate your understanding and kindness as we work through this process.

Warmly,

The Fork n’ Film Team

On Sat, Feb 28, 2026 at 4:19 PM Altoney Germany <germanytbo41@gmail.com> wrote:

Good Evening, 

        How long does it take to refund the money?

On Thu, Feb 19, 2026 at 4:43 PM Altoney Germany <germanytbo41@gmail.com> wrote:

Awesome, thank you so much!

On Thu, Feb 19, 2026 at 4:06 PM Fork Film <tempe@forknfilm.com> wrote:

Hello Altoney,

Thanks so much for getting back to us. We completely understand and will proceed with the refund as you've requested. Once it's processed we'll send you a copy of your refund receipt.

We hope to have the opportunity to host you in the future.

Have a great day.

Warm Regards,

Esperanza

On Wed, Feb 18, 2026 at 6:38 PM Altoney Germany <germanytbo41@gmail.com> wrote:

We will just take a refund. Thank you. 

On Tue, Feb 17, 2026 at 10:07 PM Fork Film <tempe@forknfilm.com> wrote:

Good evening Altoney,

Thank you so much for your message, and we completely understand why you’d want to ask. With the amount of planning involved, it makes total sense that you’d want to feel confident before booking again.

The cancellation was due to an unexpected issue on the venue side that was outside of our control. We are truly sorry again for the disappointment this caused for you and your family.

We would absolutely love to host you in New York (or any Fork n’ Film location). Since you purchased your tickets during one of our limited half-off sales, you received tremendous savings, and we’d love to help you hold onto that pricing.

If you’d like, we can either:

• Hold your tickets for a future NYC showing (or another location), or
• Send over available NYC showtimes now so you can choose a new date.

Just let us know what you prefer, and we’ll take care of the rest.

Warmly,

Esperanza

On Tue, Feb 17, 2026 at 6:32 PM Altoney Germany <germanytbo41@gmail.com> wrote:

Good Evening,

      Is there a reason why the show was cancelled? I’m just wondering because I really want to take my family to this experiences but I’m just not sure if the same thing has the potentials to happen again. This time we probably would try to do New York, since we can drift there and won’t spend much money on travel. Just trying to see how I can prepare if I get to take them

Out before I leave them to go overseas for  months. 

On Tue, Feb 17, 2026 at 9:27 PM Fork Film <tempe@forknfilm.com> wrote:

Dear Altoney,

Thank you so much for reaching out, and we are truly sorry for the cancellation and the disappointment this has caused for you and your family, especially with how much planning went into this trip.

We are especially sorry that you now have to share this news with your wife and sons after everyone was looking forward to the experience.

We will be issuing a full refund for all four tickets back to the original method of payment. You do not need to take any additional steps on your end, we will take care of this for you. Once we process the refund, we'll send you a copy of your refund receipt.

Regarding your flights, we unfortunately are not able to reimburse airfare or travel expenses, since those purchases were made directly through the airline. However, we strongly recommend contacting your airline as soon as possible, as many airlines are able to provide credits or refunds depending on the ticket type and circumstances.

Again, we are truly sorry for the inconvenience and disappointment, and we sincerely appreciate your understanding.

Warmly,
Esperanza

On Mon, Feb 16, 2026 at 7:15 PM Altoney Germany <germanytbo41@gmail.com> wrote:

Good Evening,

    Thank you for your email. I would just like a refund back please. I am stationed at Fort Gordon Ga. I was flying my wife, my two sons, and myself out to see the show. I am sure we can get our money back for our hotels, but how do we get refunded for our flights? We all were looking forward to enjoying this experience. Now I have to inform my family that the event has been cancelled.  Please let me know how I should proceed. I purchased all of our tickets. 

Carter Germany 

Lakeisha Germany 

Cannon Germany 

Altoney Germany

V/R

Mr. Altoney Germany 

Cell:803-814-7720

On Mon, Feb 16, 2026 at 9:59 PM Fork n' Film Scottsdale <tempe@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend. Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend.   Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll follow up with you.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team   This email was created with Wix.‌ Discover More

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Hey,

      It’s still taking forever to refund my money. So I am curious about the Fork n Film in Dallas on May 16, 2026. I would like my four tickets for that date. 

On Fri, Apr 3, 2026 at 12:47 PM Fork Film <arizona@forknfilm.com> wrote:

Hi Altoney,

I’m truly sorry for how long this has taken and for the amount of follow-up you’ve had to do just to get an update. I completely understand why you’re frustrated, especially after waiting over a month and reaching out multiple times.

Your refund is still in progress on our end, and I want to reassure you that it has not been overlooked. We are actively working through refunds, and yours remains part of that effort. I know that doesn’t ease the wait, and I’m very sorry that we haven’t been able to complete this for you yet.

At this point, I don’t want to continue giving you the same response without acknowledging how frustrating that feels on your side. You deserve clearer movement on this, and I truly regret that we haven’t met that expectation.

As soon as your refund is finalized, we will send you a confirmation and receipt right away. In the meantime, we appreciate your continued patience more than I can express, and I’m very sorry for the experience this has been.

Thank you again for your time and understanding.

Warm regards,
Esperanza

On Thu, Apr 2, 2026 at 2:45 PM Altoney Germany <germanytbo41@gmail.com> wrote:

Hello, 

   What is the status of my refund??? Where is it at in the process?? It’s been an over a month. 

On Wed, Apr 1, 2026 at 10:09 PM Altoney Germany <germanytbo41@gmail.com> wrote:

Hey,

   What is the status of my refund??? Where is it at in the process?? It’s been an over a month. 

On Mon, Mar 30, 2026 at 2:49 PM Fork Film <tempe@forknfilm.com> wrote:

Dear Altoney,

I hear your frustration, and I completely understand that you need a more specific status update after waiting for over a month.

I am escalating your case directly with our billing department to ensure you are placed on our priority list for immediate processing. I am requesting a specific timeline and a clear update on where your refund stands within our internal steps.

As soon as I have that information from the billing team, I will provide you with a direct update. Thank you for your continued patience while I push to get this resolved for you.

Warmly,

Alex

On Mon, Mar 30, 2026 at 11:45 AM Altoney Germany <germanytbo41@gmail.com> wrote:

Hey, 

    I need to know what is the timeline for the refund you keep telling me that I will hear from you, but you are not saying anything. It's been OVER A MONTH.  So what is the status of my refund? Where is it in the several internal steps? I NEED TO KNOW THAT, since it's been over a MONTH!!!!

On Mon, Mar 30, 2026 at 2:33 PM Fork Film <tempe@forknfilm.com> wrote:

Dear Altoney,

I’m really sorry that this has dragged on for so long. You’ve been incredibly patient, and it makes complete sense that you’d want clarity. I hear your frustration, and it’s completely valid.

I know it feels like it should be as simple as clicking a button, but the refund process on our end goes through several internal steps before the transaction can actually be released. That doesn’t make the delay any less frustrating, and I’m truly sorry it has taken this long, especially after you’ve already reached out multiple times.

I also want to share that we are a very small team managing a high volume of requests, but we are working as quickly and carefully as possible to make sure every refund, including yours, is completed properly. Our team is fully focused on moving things along so you can have your refund soon.

You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt for your records.

Thank you again for your patience and understanding. We truly appreciate it.

Warmly,

Alex

Customer Support

On Sun, Mar 29, 2026 at 6:17 PM Altoney Germany <germanytbo41@gmail.com> wrote:

Good Evening, 

   When I look at your website it doesn't show any upcoming shows anywhere. SO PLEASE TELL ME HOW LONG DOES IT TAKE TO REFUND MY MONEY? IT'S BEEN OVER A MONTH NOW AND I AM STILL GOING BACK AND FORTH WITH YOUR BUSINESS ABOUT MY REFUND.

On Thu, Mar 26, 2026 at 8:45 PM Fork Film <tempe@forknfilm.com> wrote:

Hello Altoney,

Thank you for reaching out to us, and we sincerely apologize for the delay in processing your refund.

We’d be happy to help rebook your tickets for another show if you prefer. At this time, the Los Angeles shows on April 11, as well as all shows that weekend, are fully booked. We’re very sorry for the inconvenience.

I’d be glad to check availability for another date, show, or location that works best for you. Please let me know what you prefer at your earliest convenience, and I’ll take care of the rest.

Warm regards,
Esperanza

On Wed, Mar 25, 2026 at 6:10 PM Altoney Germany <germanytbo41@gmail.com> wrote:

Hey, 

       I still haven’t receive my refund yet. It’s been over a month. It doesn’t take that long. I’m not sure if this is what yall do and handle business. I’m requesting to see if yall are having any shows in Los Angles on the 11th of April???

I would need 5 tickets. Since we would  have to bring my son care person. If that’s feasible.

On Mon, Mar 2, 2026 at 3:43 PM Fork Film <tempe@forknfilm.com> wrote:

Hello Altoney,

Thank you for your continued patience. We understand the wait has been longer than expected, and we’re truly sorry for the delay.

We are still processing refunds, and yours remains a priority. Once it’s complete, we’ll send your refund receipt right away. We hope to resolve this soon.

We appreciate your understanding and kindness as we work through this process.

Warmly,

The Fork n’ Film Team

On Sat, Feb 28, 2026 at 4:19 PM Altoney Germany <germanytbo41@gmail.com> wrote:

Good Evening, 

        How long does it take to refund the money?

On Thu, Feb 19, 2026 at 4:43 PM Altoney Germany <germanytbo41@gmail.com> wrote:

Awesome, thank you so much!

On Thu, Feb 19, 2026 at 4:06 PM Fork Film <tempe@forknfilm.com> wrote:

Hello Altoney,

Thanks so much for getting back to us. We completely understand and will proceed with the refund as you've requested. Once it's processed we'll send you a copy of your refund receipt.

We hope to have the opportunity to host you in the future.

Have a great day.

Warm Regards,

Esperanza

On Wed, Feb 18, 2026 at 6:38 PM Altoney Germany <germanytbo41@gmail.com> wrote:

We will just take a refund. Thank you. 

On Tue, Feb 17, 2026 at 10:07 PM Fork Film <tempe@forknfilm.com> wrote:

Good evening Altoney,

Thank you so much for your message, and we completely understand why you’d want to ask. With the amount of planning involved, it makes total sense that you’d want to feel confident before booking again.

The cancellation was due to an unexpected issue on the venue side that was outside of our control. We are truly sorry again for the disappointment this caused for you and your family.

We would absolutely love to host you in New York (or any Fork n’ Film location). Since you purchased your tickets during one of our limited half-off sales, you received tremendous savings, and we’d love to help you hold onto that pricing.

If you’d like, we can either:

• Hold your tickets for a future NYC showing (or another location), or
• Send over available NYC showtimes now so you can choose a new date.

Just let us know what you prefer, and we’ll take care of the rest.

Warmly,

Esperanza

On Tue, Feb 17, 2026 at 6:32 PM Altoney Germany <germanytbo41@gmail.com> wrote:

Good Evening,

      Is there a reason why the show was cancelled? I’m just wondering because I really want to take my family to this experiences but I’m just not sure if the same thing has the potentials to happen again. This time we probably would try to do New York, since we can drift there and won’t spend much money on travel. Just trying to see how I can prepare if I get to take them

Out before I leave them to go overseas for  months. 

On Tue, Feb 17, 2026 at 9:27 PM Fork Film <tempe@forknfilm.com> wrote:

Dear Altoney,

Thank you so much for reaching out, and we are truly sorry for the cancellation and the disappointment this has caused for you and your family, especially with how much planning went into this trip.

We are especially sorry that you now have to share this news with your wife and sons after everyone was looking forward to the experience.

We will be issuing a full refund for all four tickets back to the original method of payment. You do not need to take any additional steps on your end, we will take care of this for you. Once we process the refund, we'll send you a copy of your refund receipt.

Regarding your flights, we unfortunately are not able to reimburse airfare or travel expenses, since those purchases were made directly through the airline. However, we strongly recommend contacting your airline as soon as possible, as many airlines are able to provide credits or refunds depending on the ticket type and circumstances.

Again, we are truly sorry for the inconvenience and disappointment, and we sincerely appreciate your understanding.

Warmly,
Esperanza

On Mon, Feb 16, 2026 at 7:15 PM Altoney Germany <germanytbo41@gmail.com> wrote:

Good Evening,

    Thank you for your email. I would just like a refund back please. I am stationed at Fort Gordon Ga. I was flying my wife, my two sons, and myself out to see the show. I am sure we can get our money back for our hotels, but how do we get refunded for our flights? We all were looking forward to enjoying this experience. Now I have to inform my family that the event has been cancelled.  Please let me know how I should proceed. I purchased all of our tickets. 

Carter Germany 

Lakeisha Germany 

Cannon Germany 

Altoney Germany

V/R

Mr. Altoney Germany 

Cell:803-814-7720

On Mon, Feb 16, 2026 at 9:59 PM Fork n' Film Scottsdale <tempe@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend. Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for The Princess and the Frog this weekend.   Due to unforeseen circumstances the shows February 20th & February 21st have been canceled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll follow up with you.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team   This email was created with Wix.‌ Discover More

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.