Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend. Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this m‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

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Important Announcement Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend.   Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll take care of the rest.   Please note that tickets tend to sell quickly, so we recommend reaching out at your earliest convenience to secure your preferred showtime.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

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Dear Hailey,

Thank you so much for reaching out, and we are truly sorry for the disappointment and inconvenience this cancellation has caused, especially with the event being scheduled for Valentine’s Day. We completely understand how significant the date was and how disruptive this is to your plans with such short notice.

We can confirm we will be processing a full refund for both tickets (Hailey Rendon-Torres and Adam Villa) back to the original form of payment. Once the refund has been completed, we will follow up with a copy of the refund receipt for your records.

If you decide you’d like to join us for a future show, we would also be happy to offer a VIP upgrade as a gesture of goodwill, which includes premium seating and a bottle of champagne to enjoy during the show.

Thank you again for your patience and for being a returning guest. We sincerely apologize for the frustration this has caused.

Warmly,
Esperanza

On Wed, Feb 11, 2026 at 2:44 PM Hailey Rendon-Torres <hrendont3@gmail.com> wrote:

Hi, 

I am extremely disappointed to receive notice that the event is cancelled, especially given the significance of the date.

While I understand that unforeseen circumstances can arise, offering only to transfer the tickets to a different date is not an acceptable resolution in this situation. This was a Valentine’s Day event, and that specific date was the entire purpose of purchasing the tickets. With the cancellation occurring so close to the holiday, reservations at quality restaurants are no longer available, which has significantly impacted our plans.

I have attended multiple Fork n Film events in the past and have always enjoyed the experience, which makes this situation particularly frustrating. However, I am attaching a copy of the ticket terms which clearly state that refunds will be provided if the company cancels the event.

There are two tickets associated with this purchase, one for myself, Hailey Rendon-Torres, and one for Adam Villa. Both tickets were purchased using the same payment method/card.

Based on the stated policy, I am requesting a refund to the original form of payment. Please let me know if any additional information is needed to process this request.

Sincerely,
Hailey Rendon-Torres

On Tue, Feb 10, 2026 at 12:57 Fork n' Film Tempe <tempe@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend. Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this m‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend.   Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll take care of the rest.   Please note that tickets tend to sell quickly, so we recommend reaching out at your earliest convenience to secure your preferred showtime.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Okay, thank you for your assistance!

On Thu, Feb 12, 2026 at 11:49 Fork Film <tempe@forknfilm.com> wrote:

Dear Hailey,

Thank you so much for reaching out, and we are truly sorry for the disappointment and inconvenience this cancellation has caused, especially with the event being scheduled for Valentine’s Day. We completely understand how significant the date was and how disruptive this is to your plans with such short notice.

We can confirm we will be processing a full refund for both tickets (Hailey Rendon-Torres and Adam Villa) back to the original form of payment. Once the refund has been completed, we will follow up with a copy of the refund receipt for your records.

If you decide you’d like to join us for a future show, we would also be happy to offer a VIP upgrade as a gesture of goodwill, which includes premium seating and a bottle of champagne to enjoy during the show.

Thank you again for your patience and for being a returning guest. We sincerely apologize for the frustration this has caused.

Warmly,
Esperanza

On Wed, Feb 11, 2026 at 2:44 PM Hailey Rendon-Torres <hrendont3@gmail.com> wrote:

Hi, 

I am extremely disappointed to receive notice that the event is cancelled, especially given the significance of the date.

While I understand that unforeseen circumstances can arise, offering only to transfer the tickets to a different date is not an acceptable resolution in this situation. This was a Valentine’s Day event, and that specific date was the entire purpose of purchasing the tickets. With the cancellation occurring so close to the holiday, reservations at quality restaurants are no longer available, which has significantly impacted our plans.

I have attended multiple Fork n Film events in the past and have always enjoyed the experience, which makes this situation particularly frustrating. However, I am attaching a copy of the ticket terms which clearly state that refunds will be provided if the company cancels the event.

There are two tickets associated with this purchase, one for myself, Hailey Rendon-Torres, and one for Adam Villa. Both tickets were purchased using the same payment method/card.

Based on the stated policy, I am requesting a refund to the original form of payment. Please let me know if any additional information is needed to process this request.

Sincerely,
Hailey Rendon-Torres

On Tue, Feb 10, 2026 at 12:57 Fork n' Film Tempe <tempe@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend. Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this m‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend.   Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll take care of the rest.   Please note that tickets tend to sell quickly, so we recommend reaching out at your earliest convenience to secure your preferred showtime.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Dear Hailey,

Thank you for your email. Refunds are being processed in the order they were received, but the process is taking longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.

While I can’t give you an exact date yet, please know this is a top priority for us and we are working on it. Once your refund is processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out, we’re happy to help!

Warmly,

The Fork n' Film Team

On Wed, Feb 25, 2026 at 11:32 AM Hailey Rendon-Torres <hrendont3@gmail.com> wrote:

Hi, it has been 10 business days since I received this email. Is there a status update on the refund? 

On Thu, Feb 12, 2026 at 13:53 Hailey Rendon-Torres <hrendont3@gmail.com> wrote:

Okay, thank you for your assistance!

On Thu, Feb 12, 2026 at 11:49 Fork Film <tempe@forknfilm.com> wrote:

Dear Hailey,

Thank you so much for reaching out, and we are truly sorry for the disappointment and inconvenience this cancellation has caused, especially with the event being scheduled for Valentine’s Day. We completely understand how significant the date was and how disruptive this is to your plans with such short notice.

We can confirm we will be processing a full refund for both tickets (Hailey Rendon-Torres and Adam Villa) back to the original form of payment. Once the refund has been completed, we will follow up with a copy of the refund receipt for your records.

If you decide you’d like to join us for a future show, we would also be happy to offer a VIP upgrade as a gesture of goodwill, which includes premium seating and a bottle of champagne to enjoy during the show.

Thank you again for your patience and for being a returning guest. We sincerely apologize for the frustration this has caused.

Warmly,
Esperanza

On Wed, Feb 11, 2026 at 2:44 PM Hailey Rendon-Torres <hrendont3@gmail.com> wrote:

Hi, 

I am extremely disappointed to receive notice that the event is cancelled, especially given the significance of the date.

While I understand that unforeseen circumstances can arise, offering only to transfer the tickets to a different date is not an acceptable resolution in this situation. This was a Valentine’s Day event, and that specific date was the entire purpose of purchasing the tickets. With the cancellation occurring so close to the holiday, reservations at quality restaurants are no longer available, which has significantly impacted our plans.

I have attended multiple Fork n Film events in the past and have always enjoyed the experience, which makes this situation particularly frustrating. However, I am attaching a copy of the ticket terms which clearly state that refunds will be provided if the company cancels the event.

There are two tickets associated with this purchase, one for myself, Hailey Rendon-Torres, and one for Adam Villa. Both tickets were purchased using the same payment method/card.

Based on the stated policy, I am requesting a refund to the original form of payment. Please let me know if any additional information is needed to process this request.

Sincerely,
Hailey Rendon-Torres

On Tue, Feb 10, 2026 at 12:57 Fork n' Film Tempe <tempe@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend. Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this m‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend.   Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll take care of the rest.   Please note that tickets tend to sell quickly, so we recommend reaching out at your earliest convenience to secure your preferred showtime.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.