Re: CODE NOT WORKING

Good afternoon,

Seriously at this point can I just get a refund every time I try to use a code it doesn’t work you guys reset it by the time you reset it or someone answers me days later I can’t see the movie anymore because it’s sold out or something just happens you guys have very limited here in Vegas that I would want to see and it’s just been such a headache to be honest with you. Can you guys just refunding me my money back, please? This is ridiculous. I messaged you guys since I wanna say March on your Instagram and nobody’s answered. it’s just wow like the worst customer service I’ve ever received. If you can please just credit my account back. I would greatly appreciate it. Thank you. 

On Tue, Feb 10, 2026 at 2:03 PM Janet Munguia <mzjanet93@gmail.com> wrote:

Good afternoon, 

I am trying to reserve 2 tickets to Coco on May 2, 2026 at 6:30 in Los Angeles

but my code is not working again. I had a credit and I cannot apply it.

Can you please assist me before they sell out?

Thank you,

Janet Munguia

Can someone please assist me? I have just been emailing and messaging and everything and nobody seems to answer. Find someone send me this email address so hopefully this corrected by everything I don’t know. 

On Thu, May 14, 2026 at 7:58 AM Janet Munguia <mzjanet93@gmail.com> wrote:

Hello again, seriously here. This is just ridiculous. Is this what you want to be know as when running a company that is supposed to be making people happy?

This customer service of yours is really lagging. Can you just please refund me my money it can be zelle, or back to my card, i dont care at this point but really

this is THE WORST SERVICE EVER! Coming from a customer service expert of 25+ years. Really sad to see a company do this.

On Wed, Apr 22, 2026 at 4:49 PM Janet Munguia <mzjanet93@gmail.com> wrote:

Good afternoon,

Seriously at this point can I just get a refund every time I try to use a code it doesn’t work you guys reset it by the time you reset it or someone answers me days later I can’t see the movie anymore because it’s sold out or something just happens you guys have very limited here in Vegas that I would want to see and it’s just been such a headache to be honest with you. Can you guys just refunding me my money back, please? This is ridiculous. I messaged you guys since I wanna say March on your Instagram and nobody’s answered. it’s just wow like the worst customer service I’ve ever received. If you can please just credit my account back. I would greatly appreciate it. Thank you. 

On Tue, Feb 10, 2026 at 2:03 PM Janet Munguia <mzjanet93@gmail.com> wrote:

Good afternoon, 

I am trying to reserve 2 tickets to Coco on May 2, 2026 at 6:30 in Los Angeles

but my code is not working again. I had a credit and I cannot apply it.

Can you please assist me before they sell out?

Thank you,

Janet Munguia

Hello again, 

Can someone please advise what next?

Let me know how to go about my refund as advised

from someone on your IG page.

Thank you.

On Tue, Jun 16, 2026 at 4:12 PM Janet Munguia <mzjanet93@gmail.com> wrote:

Can someone please assist me? I have just been emailing and messaging and everything and nobody seems to answer. Find someone send me this email address so hopefully this corrected by everything I don’t know. 

On Thu, May 14, 2026 at 7:58 AM Janet Munguia <mzjanet93@gmail.com> wrote:

Hello again, seriously here. This is just ridiculous. Is this what you want to be know as when running a company that is supposed to be making people happy?

This customer service of yours is really lagging. Can you just please refund me my money it can be zelle, or back to my card, i dont care at this point but really

this is THE WORST SERVICE EVER! Coming from a customer service expert of 25+ years. Really sad to see a company do this.

On Wed, Apr 22, 2026 at 4:49 PM Janet Munguia <mzjanet93@gmail.com> wrote:

Good afternoon,

Seriously at this point can I just get a refund every time I try to use a code it doesn’t work you guys reset it by the time you reset it or someone answers me days later I can’t see the movie anymore because it’s sold out or something just happens you guys have very limited here in Vegas that I would want to see and it’s just been such a headache to be honest with you. Can you guys just refunding me my money back, please? This is ridiculous. I messaged you guys since I wanna say March on your Instagram and nobody’s answered. it’s just wow like the worst customer service I’ve ever received. If you can please just credit my account back. I would greatly appreciate it. Thank you. 

On Tue, Feb 10, 2026 at 2:03 PM Janet Munguia <mzjanet93@gmail.com> wrote:

Good afternoon, 

I am trying to reserve 2 tickets to Coco on May 2, 2026 at 6:30 in Los Angeles

but my code is not working again. I had a credit and I cannot apply it.

Can you please assist me before they sell out?

Thank you,

Janet Munguia