Re: Please Reply: Scottsdale Fork n' Film Reservation - Important Announcement (Second Attempt)

Hi, 

This is so disappointing. Is there an option for a refund? 

Annie

On Feb 10, 2026, at 12:40 PM, Fork n' Film Scottsdale <tempe@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend. Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this m‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend.   Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll take care of the rest.   Please note that tickets tend to sell quickly, so we recommend reaching out at your earliest convenience to secure your preferred showtime.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team This email was created with Wix.‌ Discover More

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Hello, 

I appreciate that offer, but at this time we would prefer a refund. 

Thank you, 

Annie

On Feb 11, 2026, at 3:36 PM, Fork Film <tempe@forknfilm.com> wrote:



Dear Annie,

Thank you for getting back to us. We completely understand your request for a refund and we can accommodate your request. 

As a gesture of goodwill, if you decide to keep your tickets, we would be happy to upgrade your tickets to VIP. This includes premium seating and a bottle of champagne to enjoy during the show.

Please let us know if you would like to rebook with VIP accommodations or if you still prefer a refund. Once we hear back from you, we'll follow up with you right away.

I look forward to hearing from you soon!

Warmly,

Esperanza

On Tue, Feb 10, 2026 at 1:40 PM annie higgins <akhiggins227@hotmail.com> wrote:

Hi, 

This is so disappointing. Is there an option for a refund? 

Annie

On Feb 10, 2026, at 12:40 PM, Fork n' Film Scottsdale <tempe@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend. Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this m‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend.   Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll take care of the rest.   Please note that tickets tend to sell quickly, so we recommend reaching out at your earliest convenience to secure your preferred showtime.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team This email was created with Wix.‌ Discover More

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Thank you. When can I expect the refund to process and am I able to get a confirmation that it has been issued? 

Thank you, 

Annie 

On Feb 12, 2026, at 10:42 AM, Fork Film <tempe@forknfilm.com> wrote:



Hello Annie, 

Thanks for getting back to me. We completely understand and will proceed with the refund.

Have a wonderful day.

Warmly,

Esperanza

On Wed, Feb 11, 2026 at 10:02 PM annie higgins <akhiggins227@hotmail.com> wrote:

Hello, 

I appreciate that offer, but at this time we would prefer a refund. 

Thank you, 

Annie

On Feb 11, 2026, at 3:36 PM, Fork Film <tempe@forknfilm.com> wrote:



Dear Annie,

Thank you for getting back to us. We completely understand your request for a refund and we can accommodate your request. 

As a gesture of goodwill, if you decide to keep your tickets, we would be happy to upgrade your tickets to VIP. This includes premium seating and a bottle of champagne to enjoy during the show.

Please let us know if you would like to rebook with VIP accommodations or if you still prefer a refund. Once we hear back from you, we'll follow up with you right away.

I look forward to hearing from you soon!

Warmly,

Esperanza

On Tue, Feb 10, 2026 at 1:40 PM annie higgins <akhiggins227@hotmail.com> wrote:

Hi, 

This is so disappointing. Is there an option for a refund? 

Annie

On Feb 10, 2026, at 12:40 PM, Fork n' Film Scottsdale <tempe@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend. Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this m‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend.   Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll take care of the rest.   Please note that tickets tend to sell quickly, so we recommend reaching out at your earliest convenience to secure your preferred showtime.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team This email was created with Wix.‌ Discover More

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Hello, 

I just wanted to check in again regarding my refund since it has been several weeks now. Do you have any more information regarding a timeline for that? 

Thank you, 

Annie

On Feb 18, 2026, at 11:52 AM, annie higgins <akhiggins227@hotmail.com> wrote:



Thank you. When can I expect the refund to process and am I able to get a confirmation that it has been issued? 

Thank you, 

Annie 

On Feb 12, 2026, at 10:42 AM, Fork Film <tempe@forknfilm.com> wrote:



Hello Annie, 

Thanks for getting back to me. We completely understand and will proceed with the refund.

Have a wonderful day.

Warmly,

Esperanza

On Wed, Feb 11, 2026 at 10:02 PM annie higgins <akhiggins227@hotmail.com> wrote:

Hello, 

I appreciate that offer, but at this time we would prefer a refund. 

Thank you, 

Annie

On Feb 11, 2026, at 3:36 PM, Fork Film <tempe@forknfilm.com> wrote:



Dear Annie,

Thank you for getting back to us. We completely understand your request for a refund and we can accommodate your request. 

As a gesture of goodwill, if you decide to keep your tickets, we would be happy to upgrade your tickets to VIP. This includes premium seating and a bottle of champagne to enjoy during the show.

Please let us know if you would like to rebook with VIP accommodations or if you still prefer a refund. Once we hear back from you, we'll follow up with you right away.

I look forward to hearing from you soon!

Warmly,

Esperanza

On Tue, Feb 10, 2026 at 1:40 PM annie higgins <akhiggins227@hotmail.com> wrote:

Hi, 

This is so disappointing. Is there an option for a refund? 

Annie

On Feb 10, 2026, at 12:40 PM, Fork n' Film Scottsdale <tempe@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend. Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this m‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend.   Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll take care of the rest.   Please note that tickets tend to sell quickly, so we recommend reaching out at your earliest convenience to secure your preferred showtime.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team This email was created with Wix.‌ Discover More

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Hello again, 

I’m just following up on the refund status. It has now been over 6 weeks since the event was cancelled and I still have not received a refund. It should not take this long to issue a refund and it very frustrating. Please give me another status update. 

Thanks, 

Annie

On Mar 5, 2026, at 11:15 AM, Fork Film <tempe@forknfilm.com> wrote:



Dear Annie,

Thank you again for your continued patience. We sincerely apologize for the delay in processing your refund. Refunds are still being processed. While we’re processing them as quickly as possible, the volume has caused some unexpected delays. Your refund remains a top priority.

We’ll notify you as soon as it’s complete and include a copy of your refund receipt once processed.

Thank you again for your understanding and patience.

Warm Regards,
Esperanza
Customer Support

On Tue, Mar 3, 2026 at 12:09 PM annie higgins <akhiggins227@hotmail.com> wrote:

Hello, 

I just wanted to check in again regarding my refund since it has been several weeks now. Do you have any more information regarding a timeline for that? 

Thank you, 

Annie

On Feb 18, 2026, at 11:52 AM, annie higgins <akhiggins227@hotmail.com> wrote:



Thank you. When can I expect the refund to process and am I able to get a confirmation that it has been issued? 

Thank you, 

Annie 

On Feb 12, 2026, at 10:42 AM, Fork Film <tempe@forknfilm.com> wrote:



Hello Annie, 

Thanks for getting back to me. We completely understand and will proceed with the refund.

Have a wonderful day.

Warmly,

Esperanza

On Wed, Feb 11, 2026 at 10:02 PM annie higgins <akhiggins227@hotmail.com> wrote:

Hello, 

I appreciate that offer, but at this time we would prefer a refund. 

Thank you, 

Annie

On Feb 11, 2026, at 3:36 PM, Fork Film <tempe@forknfilm.com> wrote:



Dear Annie,

Thank you for getting back to us. We completely understand your request for a refund and we can accommodate your request. 

As a gesture of goodwill, if you decide to keep your tickets, we would be happy to upgrade your tickets to VIP. This includes premium seating and a bottle of champagne to enjoy during the show.

Please let us know if you would like to rebook with VIP accommodations or if you still prefer a refund. Once we hear back from you, we'll follow up with you right away.

I look forward to hearing from you soon!

Warmly,

Esperanza

On Tue, Feb 10, 2026 at 1:40 PM annie higgins <akhiggins227@hotmail.com> wrote:

Hi, 

This is so disappointing. Is there an option for a refund? 

Annie

On Feb 10, 2026, at 12:40 PM, Fork n' Film Scottsdale <tempe@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend. Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this m‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend.   Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll take care of the rest.   Please note that tickets tend to sell quickly, so we recommend reaching out at your earliest convenience to secure your preferred showtime.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team This email was created with Wix.‌ Discover More

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Hello, 

It’s now been 8 weeks without a refund. Please issue me a refund right away, this is actually ridiculous at this point. 

Annie 

On Mar 28, 2026, at 1:44 PM, Fork Film <tempe@forknfilm.com> wrote:



Dear Annie,

We completely understand your concern and sincerely apologize that your refund hasn’t been finalized yet. We’re still working through a high number of refunds and truly appreciate how patient you’ve been throughout this process.

Your refund is in our system and will be processed as soon as it reaches the front of the queue. We’ll send confirmation and a copy of your refund receipt right away once it’s complete.

We’re very sorry for the extended delay and appreciate your continued understanding.

Warmly,

Alex

On Sat, Mar 28, 2026 at 12:58 PM annie higgins <akhiggins227@hotmail.com> wrote:

Hello again, 

I’m just following up on the refund status. It has now been over 6 weeks since the event was cancelled and I still have not received a refund. It should not take this long to issue a refund and it very frustrating. Please give me another status update. 

Thanks, 

Annie

On Mar 5, 2026, at 11:15 AM, Fork Film <tempe@forknfilm.com> wrote:



Dear Annie,

Thank you again for your continued patience. We sincerely apologize for the delay in processing your refund. Refunds are still being processed. While we’re processing them as quickly as possible, the volume has caused some unexpected delays. Your refund remains a top priority.

We’ll notify you as soon as it’s complete and include a copy of your refund receipt once processed.

Thank you again for your understanding and patience.

Warm Regards,
Esperanza
Customer Support

On Tue, Mar 3, 2026 at 12:09 PM annie higgins <akhiggins227@hotmail.com> wrote:

Hello, 

I just wanted to check in again regarding my refund since it has been several weeks now. Do you have any more information regarding a timeline for that? 

Thank you, 

Annie

On Feb 18, 2026, at 11:52 AM, annie higgins <akhiggins227@hotmail.com> wrote:



Thank you. When can I expect the refund to process and am I able to get a confirmation that it has been issued? 

Thank you, 

Annie 

On Feb 12, 2026, at 10:42 AM, Fork Film <tempe@forknfilm.com> wrote:



Hello Annie, 

Thanks for getting back to me. We completely understand and will proceed with the refund.

Have a wonderful day.

Warmly,

Esperanza

On Wed, Feb 11, 2026 at 10:02 PM annie higgins <akhiggins227@hotmail.com> wrote:

Hello, 

I appreciate that offer, but at this time we would prefer a refund. 

Thank you, 

Annie

On Feb 11, 2026, at 3:36 PM, Fork Film <tempe@forknfilm.com> wrote:



Dear Annie,

Thank you for getting back to us. We completely understand your request for a refund and we can accommodate your request. 

As a gesture of goodwill, if you decide to keep your tickets, we would be happy to upgrade your tickets to VIP. This includes premium seating and a bottle of champagne to enjoy during the show.

Please let us know if you would like to rebook with VIP accommodations or if you still prefer a refund. Once we hear back from you, we'll follow up with you right away.

I look forward to hearing from you soon!

Warmly,

Esperanza

On Tue, Feb 10, 2026 at 1:40 PM annie higgins <akhiggins227@hotmail.com> wrote:

Hi, 

This is so disappointing. Is there an option for a refund? 

Annie

On Feb 10, 2026, at 12:40 PM, Fork n' Film Scottsdale <tempe@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend. Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this m‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend.   Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll take care of the rest.   Please note that tickets tend to sell quickly, so we recommend reaching out at your earliest convenience to secure your preferred showtime.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team This email was created with Wix.‌ Discover More

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.