Re: Please Reply: Scottsdale Fork n' Film Reservation - Important Announcement (Second Attempt)

From: Fork n' Film Scottsdale <tempe@forknfilm.com>
Date: February 10, 2026 at 12:40:12 MST
To: Hailey Hood <haileyhood22@yahoo.com>
Subject: Please Reply: Scottsdale Fork n' Film Reservation - Important Announcement (Second Attempt)
Reply-To: Fork n' Film Scottsdale <tempe@forknfilm.com>



Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend. Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this m‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend.   Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll take care of the rest.   Please note that tickets tend to sell quickly, so we recommend reaching out at your earliest convenience to secure your preferred showtime.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team This email was created with Wix.‌ Discover More

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.



Good afternoon, 

Hope all is well! This is very disappointing but I understand things happen. My sister was coming in town from Atlanta and it was something planned for us for Valentine’s Day therefore, I do not want to reschedule to another day. I want a complete refund but the issue is I paid through Affirm. What is the process to complete the full refund process since this was something completely out of my control? Look forward to hearing from you! 

V/R, 

Hailey Hood

From: Fork n' Film Scottsdale <tempe@forknfilm.com>
Date: February 10, 2026 at 12:40:12 MST
To: Hailey Hood <haileyhood22@yahoo.com>
Subject: Please Reply: Scottsdale Fork n' Film Reservation - Important Announcement (Second Attempt)
Reply-To: Fork n' Film Scottsdale <tempe@forknfilm.com>



Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend. Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this m‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend.   Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll take care of the rest.   Please note that tickets tend to sell quickly, so we recommend reaching out at your earliest convenience to secure your preferred showtime.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team This email was created with Wix.‌ Discover More

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.



Hello Hailey,

Thanks so much for your reply. We sincerely apologize for the delay in our response. Our team replies to emails in the order they are received, and each time a new message is added to the same thread, it updates the timestamp in our system. Because of that, your email was pushed back in the queue, and we just received it again this morning. Thank you so much for your patience.

We are so very sorry for the cancellation, especially since it was meant to be a special time for you and your sister. We understand that you do not wish to reschedule and we can accommodate your request.

We will provide a full refund to the original method of payment, in this case Affirm. Once we process the refund, we'll send you a copy of your refund receipt.

If you decide you would like to save your tickets for a future date instead of a refund, we're happy to upgrade your tickets to VIP. This includes premium seating and a bottle of champagne to enjoy during the show. If you find this acceptable, let us know and we'll follow up with you. Otherwise, we will proceed with your refund request.

We truly hope to have the chance to host you in the future.

Have a great day!

Warmly,

Esperanza

On Wed, Feb 11, 2026 at 3:17 PM Hailey Hood <haileyhood22@yahoo.com> wrote:

Good afternoon, 

I have sent two emails without any response to the below information. I had family coming in town from Georgia to attend this event with me. It was cancelled and I do not plan to attend any further events, I want a full refund since this is a cancellation out of my control. However, this transaction was done through Affirm. Please initiate the refund process and let me know the process going forward. Thank you! 

V/R,

Hailey Hood

From: Fork n' Film Scottsdale <tempe@forknfilm.com>
Date: February 10, 2026 at 12:40:12 MST
To: Hailey Hood <haileyhood22@yahoo.com>
Subject: Please Reply: Scottsdale Fork n' Film Reservation - Important Announcement (Second Attempt)
Reply-To: Fork n' Film Scottsdale <tempe@forknfilm.com>



Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend. Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this m‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend.   Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll take care of the rest.   Please note that tickets tend to sell quickly, so we recommend reaching out at your earliest convenience to secure your preferred showtime.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team This email was created with Wix.‌ Discover More

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.



Good afternoon, 

 Thank you so much for the response! And thank you for the upgrade offer! However, I would prefer to do the refund please and I will rebook another time she is in town. Please let me know if anything else is needed from me as the refund is being processed, but thank you once again for your help and time! 

V/R, 

Hailey Hood

On Feb 12, 2026, at 11:09, Fork Film <tempe@forknfilm.com> wrote:



Hello Hailey,

Thanks so much for your reply. We sincerely apologize for the delay in our response. Our team replies to emails in the order they are received, and each time a new message is added to the same thread, it updates the timestamp in our system. Because of that, your email was pushed back in the queue, and we just received it again this morning. Thank you so much for your patience.

We are so very sorry for the cancellation, especially since it was meant to be a special time for you and your sister. We understand that you do not wish to reschedule and we can accommodate your request.

We will provide a full refund to the original method of payment, in this case Affirm. Once we process the refund, we'll send you a copy of your refund receipt.

If you decide you would like to save your tickets for a future date instead of a refund, we're happy to upgrade your tickets to VIP. This includes premium seating and a bottle of champagne to enjoy during the show. If you find this acceptable, let us know and we'll follow up with you. Otherwise, we will proceed with your refund request.

We truly hope to have the chance to host you in the future.

Have a great day!

Warmly,

Esperanza

On Wed, Feb 11, 2026 at 3:17 PM Hailey Hood <haileyhood22@yahoo.com> wrote:

Good afternoon, 

I have sent two emails without any response to the below information. I had family coming in town from Georgia to attend this event with me. It was cancelled and I do not plan to attend any further events, I want a full refund since this is a cancellation out of my control. However, this transaction was done through Affirm. Please initiate the refund process and let me know the process going forward. Thank you! 

V/R,

Hailey Hood

From: Fork n' Film Scottsdale <tempe@forknfilm.com>
Date: February 10, 2026 at 12:40:12 MST
To: Hailey Hood <haileyhood22@yahoo.com>
Subject: Please Reply: Scottsdale Fork n' Film Reservation - Important Announcement (Second Attempt)
Reply-To: Fork n' Film Scottsdale <tempe@forknfilm.com>



Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend. Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this m‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend.   Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll take care of the rest.   Please note that tickets tend to sell quickly, so we recommend reaching out at your earliest convenience to secure your preferred showtime.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team This email was created with Wix.‌ Discover More

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.



Hello Hailey,

Thank you for reaching out! We will proceed with the refund as you've requested. Once it's processed we'll send you a copy of your refund receipt. We hope to host you and your sister at Fork n' Film in the future.

Have a lovely day!

Warmly,

Esperanza

On Wed, Feb 18, 2026 at 9:34 AM Hailey Hood <haileyhood22@yahoo.com> wrote:

Good morning, 

Hope all is well! I have not heard any further response to the below email. Has the refund process been initiated? I look forward to hearing from you, thank you! 

V/R,

Hailey Hood

On Feb 12, 2026, at 13:26, Hailey Hood <haileyhood22@yahoo.com> wrote:



Good afternoon, 

 Thank you so much for the response! And thank you for the upgrade offer! However, I would prefer to do the refund please and I will rebook another time she is in town. Please let me know if anything else is needed from me as the refund is being processed, but thank you once again for your help and time! 

V/R, 

Hailey Hood

On Feb 12, 2026, at 11:09, Fork Film <tempe@forknfilm.com> wrote:



Hello Hailey,

Thanks so much for your reply. We sincerely apologize for the delay in our response. Our team replies to emails in the order they are received, and each time a new message is added to the same thread, it updates the timestamp in our system. Because of that, your email was pushed back in the queue, and we just received it again this morning. Thank you so much for your patience.

We are so very sorry for the cancellation, especially since it was meant to be a special time for you and your sister. We understand that you do not wish to reschedule and we can accommodate your request.

We will provide a full refund to the original method of payment, in this case Affirm. Once we process the refund, we'll send you a copy of your refund receipt.

If you decide you would like to save your tickets for a future date instead of a refund, we're happy to upgrade your tickets to VIP. This includes premium seating and a bottle of champagne to enjoy during the show. If you find this acceptable, let us know and we'll follow up with you. Otherwise, we will proceed with your refund request.

We truly hope to have the chance to host you in the future.

Have a great day!

Warmly,

Esperanza

On Wed, Feb 11, 2026 at 3:17 PM Hailey Hood <haileyhood22@yahoo.com> wrote:

Good afternoon, 

I have sent two emails without any response to the below information. I had family coming in town from Georgia to attend this event with me. It was cancelled and I do not plan to attend any further events, I want a full refund since this is a cancellation out of my control. However, this transaction was done through Affirm. Please initiate the refund process and let me know the process going forward. Thank you! 

V/R,

Hailey Hood

From: Fork n' Film Scottsdale <tempe@forknfilm.com>
Date: February 10, 2026 at 12:40:12 MST
To: Hailey Hood <haileyhood22@yahoo.com>
Subject: Please Reply: Scottsdale Fork n' Film Reservation - Important Announcement (Second Attempt)
Reply-To: Fork n' Film Scottsdale <tempe@forknfilm.com>



Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend. Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this m‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend.   Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll take care of the rest.   Please note that tickets tend to sell quickly, so we recommend reaching out at your earliest convenience to secure your preferred showtime.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team This email was created with Wix.‌ Discover More

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.



Good afternoon Esperanza, 

Hope all is well! I know the below email states a copy would be sent; however, it has been almost a week. I just wanted to follow up on the status since my affirm account is not showing any changes nor have i received any further emails. Thank you for your time! 

V/R, 

Hailey Hood

On Feb 18, 2026, at 11:11, Fork Film <tempe@forknfilm.com> wrote:



Hello Hailey,

Thank you for reaching out! We will proceed with the refund as you've requested. Once it's processed we'll send you a copy of your refund receipt. We hope to host you and your sister at Fork n' Film in the future.

Have a lovely day!

Warmly,

Esperanza

On Wed, Feb 18, 2026 at 9:34 AM Hailey Hood <haileyhood22@yahoo.com> wrote:

Good morning, 

Hope all is well! I have not heard any further response to the below email. Has the refund process been initiated? I look forward to hearing from you, thank you! 

V/R,

Hailey Hood

On Feb 12, 2026, at 13:26, Hailey Hood <haileyhood22@yahoo.com> wrote:



Good afternoon, 

 Thank you so much for the response! And thank you for the upgrade offer! However, I would prefer to do the refund please and I will rebook another time she is in town. Please let me know if anything else is needed from me as the refund is being processed, but thank you once again for your help and time! 

V/R, 

Hailey Hood

On Feb 12, 2026, at 11:09, Fork Film <tempe@forknfilm.com> wrote:



Hello Hailey,

Thanks so much for your reply. We sincerely apologize for the delay in our response. Our team replies to emails in the order they are received, and each time a new message is added to the same thread, it updates the timestamp in our system. Because of that, your email was pushed back in the queue, and we just received it again this morning. Thank you so much for your patience.

We are so very sorry for the cancellation, especially since it was meant to be a special time for you and your sister. We understand that you do not wish to reschedule and we can accommodate your request.

We will provide a full refund to the original method of payment, in this case Affirm. Once we process the refund, we'll send you a copy of your refund receipt.

If you decide you would like to save your tickets for a future date instead of a refund, we're happy to upgrade your tickets to VIP. This includes premium seating and a bottle of champagne to enjoy during the show. If you find this acceptable, let us know and we'll follow up with you. Otherwise, we will proceed with your refund request.

We truly hope to have the chance to host you in the future.

Have a great day!

Warmly,

Esperanza

On Wed, Feb 11, 2026 at 3:17 PM Hailey Hood <haileyhood22@yahoo.com> wrote:

Good afternoon, 

I have sent two emails without any response to the below information. I had family coming in town from Georgia to attend this event with me. It was cancelled and I do not plan to attend any further events, I want a full refund since this is a cancellation out of my control. However, this transaction was done through Affirm. Please initiate the refund process and let me know the process going forward. Thank you! 

V/R,

Hailey Hood

From: Fork n' Film Scottsdale <tempe@forknfilm.com>
Date: February 10, 2026 at 12:40:12 MST
To: Hailey Hood <haileyhood22@yahoo.com>
Subject: Please Reply: Scottsdale Fork n' Film Reservation - Important Announcement (Second Attempt)
Reply-To: Fork n' Film Scottsdale <tempe@forknfilm.com>



Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend. Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this m‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend.   Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll take care of the rest.   Please note that tickets tend to sell quickly, so we recommend reaching out at your earliest convenience to secure your preferred showtime.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team This email was created with Wix.‌ Discover More

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.