Re: Please Reply: Scottsdale Fork n' Film Reservation - Important Announcement (Second Attempt)



Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend. Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this m‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend.   Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll take care of the rest.   Please note that tickets tend to sell quickly, so we recommend reaching out at your earliest convenience to secure your preferred showtime.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team This email was created with Wix.‌ Discover More

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.



Dear Gabriel,

Thank you for your response. We are sincerely sorry for the cancellation and any inconvenience caused. We will accommodate a refund, once it's processed we will send you a copy of your refund receipt. While we cannot provide an exact date, please know that processing your refund is a priority for our team.

As a gesture of good will, if you choose to keep your tickets instead of a refund, we’d be happy to upgrade your tickets to VIP. This includes premium seating and a bottle of champagne to enjoy during the show. If this works for you, just let us know and we’ll take care of the rest.

We hope to host you at Fork n' Film in the future.
Have a great day.

Warmly,
Esperanza
Customer Support

On Tue, Feb 10, 2026 at 11:45 AM Gabriel Denson <sonofpromise.gd@gmail.com> wrote:

Good Afternoon ,

Please refund me my money.    When should I expect the refund.  

Sincerely,

Gabriel Denson 

Sent from my iPhone

On Feb 10, 2026, at 12:40 PM, Fork n' Film Scottsdale <tempe@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend. Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this m‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend.   Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll take care of the rest.   Please note that tickets tend to sell quickly, so we recommend reaching out at your earliest convenience to secure your preferred showtime.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team This email was created with Wix.‌ Discover More

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Good Evening,

I appreciate the gesture.  I will need to use that for something for my wife.  I understand you can’t provide an exact date.  But what does the timeline look like.  Example.  3-5 business days? 

Sincerely,

Gabriel 602-617-1642

Sent from my iPhone

On Feb 10, 2026, at 5:41 PM, Fork Film <tempe@forknfilm.com> wrote:



Dear Gabriel,

Thank you for your response. We are sincerely sorry for the cancellation and any inconvenience caused. We will accommodate a refund, once it's processed we will send you a copy of your refund receipt. While we cannot provide an exact date, please know that processing your refund is a priority for our team.

As a gesture of good will, if you choose to keep your tickets instead of a refund, we’d be happy to upgrade your tickets to VIP. This includes premium seating and a bottle of champagne to enjoy during the show. If this works for you, just let us know and we’ll take care of the rest.

We hope to host you at Fork n' Film in the future.
Have a great day.

Warmly,
Esperanza
Customer Support

On Tue, Feb 10, 2026 at 11:45 AM Gabriel Denson <sonofpromise.gd@gmail.com> wrote:

Good Afternoon ,

Please refund me my money.    When should I expect the refund.  

Sincerely,

Gabriel Denson 

Sent from my iPhone

On Feb 10, 2026, at 12:40 PM, Fork n' Film Scottsdale <tempe@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend. Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this m‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend.   Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll take care of the rest.   Please note that tickets tend to sell quickly, so we recommend reaching out at your earliest convenience to secure your preferred showtime.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team This email was created with Wix.‌ Discover More

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.



Hello Gabriel!

Thank you for checking in! I can assure you that your refund is active in our system. Right now, we do not have an ETA on when it will be processed, but please know this is a top priority, and we hope to have this resolved as soon as possible. 

Once we have an update, we will reach back out with a copy of your refund receipt. If there is anything we can help you with in the meantime, please let us know!

Warm regards,

Sierra

On Thu, Feb 12, 2026 at 2:29 PM Gabriel Denson <sonofpromise.gd@gmail.com> wrote:

Good Afternoon, 

Please advise ETA for my refund being submitted. I do not want to be upgraded to the VIP- When will it be processed. 

Sincerely, 

Gabriel 602-617-1642

Sent from my iPad

On Feb 10, 2026, at 6:41 PM, Gabriel Denson <sonofpromise.gd@gmail.com> wrote:

Good Evening,

I appreciate the gesture.  I will need to use that for something for my wife.  I understand you can’t provide an exact date.  But what does the timeline look like.  Example.  3-5 business days? 

Sincerely,

Gabriel 602-617-1642

Sent from my iPhone

On Feb 10, 2026, at 5:41 PM, Fork Film <tempe@forknfilm.com> wrote:



Dear Gabriel,

Thank you for your response. We are sincerely sorry for the cancellation and any inconvenience caused. We will accommodate a refund, once it's processed we will send you a copy of your refund receipt. While we cannot provide an exact date, please know that processing your refund is a priority for our team.

As a gesture of good will, if you choose to keep your tickets instead of a refund, we’d be happy to upgrade your tickets to VIP. This includes premium seating and a bottle of champagne to enjoy during the show. If this works for you, just let us know and we’ll take care of the rest.

We hope to host you at Fork n' Film in the future.
Have a great day.

Warmly,
Esperanza
Customer Support

On Tue, Feb 10, 2026 at 11:45 AM Gabriel Denson <sonofpromise.gd@gmail.com> wrote:

Good Afternoon ,

Please refund me my money.    When should I expect the refund.  

Sincerely,

Gabriel Denson 

Sent from my iPhone

On Feb 10, 2026, at 12:40 PM, Fork n' Film Scottsdale <tempe@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend. Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this m‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend.   Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll take care of the rest.   Please note that tickets tend to sell quickly, so we recommend reaching out at your earliest convenience to secure your preferred showtime.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team This email was created with Wix.‌ Discover More

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Thank you for the response.  But that is unacceptable to me.  It’s your system and your company and you don’t know how your system will process or expect to process a refund of 400 dollars.  That’s unacceptable.  Based on the reviews I gave this a shot, you cancelled my event not me. .  But ensuring excellent customer service should be a priority.  I am going to give you one day before I post this all over social media. And send this information to channel 3 news and the other news outlets. I dont appreciate your response when I paid over 400 dollars. 

Sincerely,

Gabriel    

Sent from my iPhone

On Feb 13, 2026, at 11:05 AM, Fork Film <tempe@forknfilm.com> wrote:



Hello Gabriel!

Thank you for checking in! I can assure you that your refund is active in our system. Right now, we do not have an ETA on when it will be processed, but please know this is a top priority, and we hope to have this resolved as soon as possible. 

Once we have an update, we will reach back out with a copy of your refund receipt. If there is anything we can help you with in the meantime, please let us know!

Warm regards,

Sierra

On Thu, Feb 12, 2026 at 2:29 PM Gabriel Denson <sonofpromise.gd@gmail.com> wrote:

Good Afternoon, 

Please advise ETA for my refund being submitted. I do not want to be upgraded to the VIP- When will it be processed. 

Sincerely, 

Gabriel 602-617-1642

Sent from my iPad

On Feb 10, 2026, at 6:41 PM, Gabriel Denson <sonofpromise.gd@gmail.com> wrote:

Good Evening,

I appreciate the gesture.  I will need to use that for something for my wife.  I understand you can’t provide an exact date.  But what does the timeline look like.  Example.  3-5 business days? 

Sincerely,

Gabriel 602-617-1642

Sent from my iPhone

On Feb 10, 2026, at 5:41 PM, Fork Film <tempe@forknfilm.com> wrote:



Dear Gabriel,

Thank you for your response. We are sincerely sorry for the cancellation and any inconvenience caused. We will accommodate a refund, once it's processed we will send you a copy of your refund receipt. While we cannot provide an exact date, please know that processing your refund is a priority for our team.

As a gesture of good will, if you choose to keep your tickets instead of a refund, we’d be happy to upgrade your tickets to VIP. This includes premium seating and a bottle of champagne to enjoy during the show. If this works for you, just let us know and we’ll take care of the rest.

We hope to host you at Fork n' Film in the future.
Have a great day.

Warmly,
Esperanza
Customer Support

On Tue, Feb 10, 2026 at 11:45 AM Gabriel Denson <sonofpromise.gd@gmail.com> wrote:

Good Afternoon ,

Please refund me my money.    When should I expect the refund.  

Sincerely,

Gabriel Denson 

Sent from my iPhone

On Feb 10, 2026, at 12:40 PM, Fork n' Film Scottsdale <tempe@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend. Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this m‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend.   Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll take care of the rest.   Please note that tickets tend to sell quickly, so we recommend reaching out at your earliest convenience to secure your preferred showtime.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team This email was created with Wix.‌ Discover More

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.



Hello Gabriel,

Thank you for checking back in. We completely understand your concerns, and I can assure you that we are doing our best to get this resolved. Your concerns regarding the status of your refund have been passed along to higher management. 

We will continue to update you as we get more information. Once again, we truly appreciate your patience and kindness as we take care of this.

Warm regards,

Sierra

On Tue, Feb 17, 2026 at 5:30 PM Gabriel Denson <sonofpromise.gd@gmail.com> wrote:

Hello,

Following up to the below email.  Do you have an ETA on my refund??

Sincerely,

Gabriel

Sent from my iPhone

On Feb 13, 2026, at 11:15 AM, Gabriel Denson <sonofpromise.gd@gmail.com> wrote:

Thank you for the response.  But that is unacceptable to me.  It’s your system and your company and you don’t know how your system will process or expect to process a refund of 400 dollars.  That’s unacceptable.  Based on the reviews I gave this a shot, you cancelled my event not me. .  But ensuring excellent customer service should be a priority.  I am going to give you one day before I post this all over social media. And send this information to channel 3 news and the other news outlets. I dont appreciate your response when I paid over 400 dollars. 

Sincerely,

Gabriel    

Sent from my iPhone

On Feb 13, 2026, at 11:05 AM, Fork Film <tempe@forknfilm.com> wrote:



Hello Gabriel!

Thank you for checking in! I can assure you that your refund is active in our system. Right now, we do not have an ETA on when it will be processed, but please know this is a top priority, and we hope to have this resolved as soon as possible. 

Once we have an update, we will reach back out with a copy of your refund receipt. If there is anything we can help you with in the meantime, please let us know!

Warm regards,

Sierra

On Thu, Feb 12, 2026 at 2:29 PM Gabriel Denson <sonofpromise.gd@gmail.com> wrote:

Good Afternoon, 

Please advise ETA for my refund being submitted. I do not want to be upgraded to the VIP- When will it be processed. 

Sincerely, 

Gabriel 602-617-1642

Sent from my iPad

On Feb 10, 2026, at 6:41 PM, Gabriel Denson <sonofpromise.gd@gmail.com> wrote:

Good Evening,

I appreciate the gesture.  I will need to use that for something for my wife.  I understand you can’t provide an exact date.  But what does the timeline look like.  Example.  3-5 business days? 

Sincerely,

Gabriel 602-617-1642

Sent from my iPhone

On Feb 10, 2026, at 5:41 PM, Fork Film <tempe@forknfilm.com> wrote:



Dear Gabriel,

Thank you for your response. We are sincerely sorry for the cancellation and any inconvenience caused. We will accommodate a refund, once it's processed we will send you a copy of your refund receipt. While we cannot provide an exact date, please know that processing your refund is a priority for our team.

As a gesture of good will, if you choose to keep your tickets instead of a refund, we’d be happy to upgrade your tickets to VIP. This includes premium seating and a bottle of champagne to enjoy during the show. If this works for you, just let us know and we’ll take care of the rest.

We hope to host you at Fork n' Film in the future.
Have a great day.

Warmly,
Esperanza
Customer Support

On Tue, Feb 10, 2026 at 11:45 AM Gabriel Denson <sonofpromise.gd@gmail.com> wrote:

Good Afternoon ,

Please refund me my money.    When should I expect the refund.  

Sincerely,

Gabriel Denson 

Sent from my iPhone

On Feb 10, 2026, at 12:40 PM, Fork n' Film Scottsdale <tempe@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend. Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this m‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend.   Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll take care of the rest.   Please note that tickets tend to sell quickly, so we recommend reaching out at your earliest convenience to secure your preferred showtime.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team This email was created with Wix.‌ Discover More

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Good Afternoon, 

Has my refund been processed yet. Also, why is it that I am continuing to reach out to you with a follow up. You are not reaching out to me. As in taking the initiative. I am copping all these emails and preparing them to send to our news teams in AZ. I am trying to be patient with your team. But struggling to do so. Please give me my money back asap. 

Sincerely, 

Gabriel 

Sent from my iPad

On Feb 18, 2026, at 4:00 PM, Fork Film <tempe@forknfilm.com> wrote:



Hello Gabriel,

Thank you for checking back in. We completely understand your concerns, and I can assure you that we are doing our best to get this resolved. Your concerns regarding the status of your refund have been passed along to higher management. 

We will continue to update you as we get more information. Once again, we truly appreciate your patience and kindness as we take care of this.

Warm regards,

Sierra

On Tue, Feb 17, 2026 at 5:30 PM Gabriel Denson <sonofpromise.gd@gmail.com> wrote:

Hello,

Following up to the below email.  Do you have an ETA on my refund??

Sincerely,

Gabriel

Sent from my iPhone

On Feb 13, 2026, at 11:15 AM, Gabriel Denson <sonofpromise.gd@gmail.com> wrote:

Thank you for the response.  But that is unacceptable to me.  It’s your system and your company and you don’t know how your system will process or expect to process a refund of 400 dollars.  That’s unacceptable.  Based on the reviews I gave this a shot, you cancelled my event not me. .  But ensuring excellent customer service should be a priority.  I am going to give you one day before I post this all over social media. And send this information to channel 3 news and the other news outlets. I dont appreciate your response when I paid over 400 dollars. 

Sincerely,

Gabriel    

Sent from my iPhone

On Feb 13, 2026, at 11:05 AM, Fork Film <tempe@forknfilm.com> wrote:



Hello Gabriel!

Thank you for checking in! I can assure you that your refund is active in our system. Right now, we do not have an ETA on when it will be processed, but please know this is a top priority, and we hope to have this resolved as soon as possible. 

Once we have an update, we will reach back out with a copy of your refund receipt. If there is anything we can help you with in the meantime, please let us know!

Warm regards,

Sierra

On Thu, Feb 12, 2026 at 2:29 PM Gabriel Denson <sonofpromise.gd@gmail.com> wrote:

Good Afternoon, 

Please advise ETA for my refund being submitted. I do not want to be upgraded to the VIP- When will it be processed. 

Sincerely, 

Gabriel 602-617-1642

Sent from my iPad

On Feb 10, 2026, at 6:41 PM, Gabriel Denson <sonofpromise.gd@gmail.com> wrote:

Good Evening,

I appreciate the gesture.  I will need to use that for something for my wife.  I understand you can’t provide an exact date.  But what does the timeline look like.  Example.  3-5 business days? 

Sincerely,

Gabriel 602-617-1642

Sent from my iPhone

On Feb 10, 2026, at 5:41 PM, Fork Film <tempe@forknfilm.com> wrote:



Dear Gabriel,

Thank you for your response. We are sincerely sorry for the cancellation and any inconvenience caused. We will accommodate a refund, once it's processed we will send you a copy of your refund receipt. While we cannot provide an exact date, please know that processing your refund is a priority for our team.

As a gesture of good will, if you choose to keep your tickets instead of a refund, we’d be happy to upgrade your tickets to VIP. This includes premium seating and a bottle of champagne to enjoy during the show. If this works for you, just let us know and we’ll take care of the rest.

We hope to host you at Fork n' Film in the future.
Have a great day.

Warmly,
Esperanza
Customer Support

On Tue, Feb 10, 2026 at 11:45 AM Gabriel Denson <sonofpromise.gd@gmail.com> wrote:

Good Afternoon ,

Please refund me my money.    When should I expect the refund.  

Sincerely,

Gabriel Denson 

Sent from my iPhone

On Feb 10, 2026, at 12:40 PM, Fork n' Film Scottsdale <tempe@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend. Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this m‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend.   Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll take care of the rest.   Please note that tickets tend to sell quickly, so we recommend reaching out at your earliest convenience to secure your preferred showtime.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team This email was created with Wix.‌ Discover More

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

From: Gabriel Denson <sonofpromise.gd@gmail.com>
Date: February 27, 2026 at 8:29:12 PM MST
To: Gabriel Denson <sonofpromise.gd@gmail.com>
Cc: Film Fork <tempe@forknfilm.com>
Subject: Re: Please Reply: Scottsdale Fork n' Film Reservation - Important Announcement (Second Attempt)

Good Evening, 

I sent you an email, Monday, and you have not responded all week! This email chain is getting longer with no response or resolution. This is very unfortunate. You went from responding every so often to not responding all week. Please advise “Where is my REFUND!!!!  Of roughly 400 dollars. You’re all over social media posting about the fun time people are having. What you’re not telling them, is when “YOU” cancel an event and want a refund they will keep your money. As you can see,I am doing my due diligence to give you a chance. I have already email news agencies about this. And will continue to spread this message until I get my money back that is owed to me. 

Sincerely, 

Gabriel 

Sent from my iPad

On Feb 23, 2026, at 2:35 PM, Gabriel Denson <sonofpromise.gd@gmail.com> wrote:

Good Afternoon, 

Has my refund been processed yet. Also, why is it that I am continuing to reach out to you with a follow up. You are not reaching out to me. As in taking the initiative. I am copping all these emails and preparing them to send to our news teams in AZ. I am trying to be patient with your team. But struggling to do so. Please give me my money back asap. 

Sincerely, 

Gabriel 

Sent from my iPad

On Feb 18, 2026, at 4:00 PM, Fork Film <tempe@forknfilm.com> wrote:



Hello Gabriel,

Thank you for checking back in. We completely understand your concerns, and I can assure you that we are doing our best to get this resolved. Your concerns regarding the status of your refund have been passed along to higher management. 

We will continue to update you as we get more information. Once again, we truly appreciate your patience and kindness as we take care of this.

Warm regards,

Sierra

On Tue, Feb 17, 2026 at 5:30 PM Gabriel Denson <sonofpromise.gd@gmail.com> wrote:

Hello,

Following up to the below email.  Do you have an ETA on my refund??

Sincerely,

Gabriel

Sent from my iPhone

On Feb 13, 2026, at 11:15 AM, Gabriel Denson <sonofpromise.gd@gmail.com> wrote:

Thank you for the response.  But that is unacceptable to me.  It’s your system and your company and you don’t know how your system will process or expect to process a refund of 400 dollars.  That’s unacceptable.  Based on the reviews I gave this a shot, you cancelled my event not me. .  But ensuring excellent customer service should be a priority.  I am going to give you one day before I post this all over social media. And send this information to channel 3 news and the other news outlets. I dont appreciate your response when I paid over 400 dollars. 

Sincerely,

Gabriel    

Sent from my iPhone

On Feb 13, 2026, at 11:05 AM, Fork Film <tempe@forknfilm.com> wrote:



Hello Gabriel!

Thank you for checking in! I can assure you that your refund is active in our system. Right now, we do not have an ETA on when it will be processed, but please know this is a top priority, and we hope to have this resolved as soon as possible. 

Once we have an update, we will reach back out with a copy of your refund receipt. If there is anything we can help you with in the meantime, please let us know!

Warm regards,

Sierra

On Thu, Feb 12, 2026 at 2:29 PM Gabriel Denson <sonofpromise.gd@gmail.com> wrote:

Good Afternoon, 

Please advise ETA for my refund being submitted. I do not want to be upgraded to the VIP- When will it be processed. 

Sincerely, 

Gabriel 602-617-1642

Sent from my iPad

On Feb 10, 2026, at 6:41 PM, Gabriel Denson <sonofpromise.gd@gmail.com> wrote:

Good Evening,

I appreciate the gesture.  I will need to use that for something for my wife.  I understand you can’t provide an exact date.  But what does the timeline look like.  Example.  3-5 business days? 

Sincerely,

Gabriel 602-617-1642

Sent from my iPhone

On Feb 10, 2026, at 5:41 PM, Fork Film <tempe@forknfilm.com> wrote:



Dear Gabriel,

Thank you for your response. We are sincerely sorry for the cancellation and any inconvenience caused. We will accommodate a refund, once it's processed we will send you a copy of your refund receipt. While we cannot provide an exact date, please know that processing your refund is a priority for our team.

As a gesture of good will, if you choose to keep your tickets instead of a refund, we’d be happy to upgrade your tickets to VIP. This includes premium seating and a bottle of champagne to enjoy during the show. If this works for you, just let us know and we’ll take care of the rest.

We hope to host you at Fork n' Film in the future.
Have a great day.

Warmly,
Esperanza
Customer Support

On Tue, Feb 10, 2026 at 11:45 AM Gabriel Denson <sonofpromise.gd@gmail.com> wrote:

Good Afternoon ,

Please refund me my money.    When should I expect the refund.  

Sincerely,

Gabriel Denson 

Sent from my iPhone

On Feb 10, 2026, at 12:40 PM, Fork n' Film Scottsdale <tempe@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend. Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this m‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend.   Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll take care of the rest.   Please note that tickets tend to sell quickly, so we recommend reaching out at your earliest convenience to secure your preferred showtime.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team This email was created with Wix.‌ Discover More

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

From: Gabriel Denson <sonofpromise.gd@gmail.com>
Date: February 27, 2026 at 8:29:12 PM MST
To: Gabriel Denson <sonofpromise.gd@gmail.com>
Cc: Film Fork <tempe@forknfilm.com>
Subject: Re: Please Reply: Scottsdale Fork n' Film Reservation - Important Announcement (Second Attempt)

Good Evening, 

I sent you an email, Monday, and you have not responded all week! This email chain is getting longer with no response or resolution. This is very unfortunate. You went from responding every so often to not responding all week. Please advise “Where is my REFUND!!!!  Of roughly 400 dollars. You’re all over social media posting about the fun time people are having. What you’re not telling them, is when “YOU” cancel an event and want a refund they will keep your money. As you can see,I am doing my due diligence to give you a chance. I have already email news agencies about this. And will continue to spread this message until I get my money back that is owed to me. 

Sincerely, 

Gabriel 

Sent from my iPad

On Feb 23, 2026, at 2:35 PM, Gabriel Denson <sonofpromise.gd@gmail.com> wrote:

Good Afternoon, 

Has my refund been processed yet. Also, why is it that I am continuing to reach out to you with a follow up. You are not reaching out to me. As in taking the initiative. I am copping all these emails and preparing them to send to our news teams in AZ. I am trying to be patient with your team. But struggling to do so. Please give me my money back asap. 

Sincerely, 

Gabriel 

Sent from my iPad

On Feb 18, 2026, at 4:00 PM, Fork Film <tempe@forknfilm.com> wrote:



Hello Gabriel,

Thank you for checking back in. We completely understand your concerns, and I can assure you that we are doing our best to get this resolved. Your concerns regarding the status of your refund have been passed along to higher management. 

We will continue to update you as we get more information. Once again, we truly appreciate your patience and kindness as we take care of this.

Warm regards,

Sierra

On Tue, Feb 17, 2026 at 5:30 PM Gabriel Denson <sonofpromise.gd@gmail.com> wrote:

Hello,

Following up to the below email.  Do you have an ETA on my refund??

Sincerely,

Gabriel

Sent from my iPhone

On Feb 13, 2026, at 11:15 AM, Gabriel Denson <sonofpromise.gd@gmail.com> wrote:

Thank you for the response.  But that is unacceptable to me.  It’s your system and your company and you don’t know how your system will process or expect to process a refund of 400 dollars.  That’s unacceptable.  Based on the reviews I gave this a shot, you cancelled my event not me. .  But ensuring excellent customer service should be a priority.  I am going to give you one day before I post this all over social media. And send this information to channel 3 news and the other news outlets. I dont appreciate your response when I paid over 400 dollars. 

Sincerely,

Gabriel    

Sent from my iPhone

On Feb 13, 2026, at 11:05 AM, Fork Film <tempe@forknfilm.com> wrote:



Hello Gabriel!

Thank you for checking in! I can assure you that your refund is active in our system. Right now, we do not have an ETA on when it will be processed, but please know this is a top priority, and we hope to have this resolved as soon as possible. 

Once we have an update, we will reach back out with a copy of your refund receipt. If there is anything we can help you with in the meantime, please let us know!

Warm regards,

Sierra

On Thu, Feb 12, 2026 at 2:29 PM Gabriel Denson <sonofpromise.gd@gmail.com> wrote:

Good Afternoon, 

Please advise ETA for my refund being submitted. I do not want to be upgraded to the VIP- When will it be processed. 

Sincerely, 

Gabriel 602-617-1642

Sent from my iPad

On Feb 10, 2026, at 6:41 PM, Gabriel Denson <sonofpromise.gd@gmail.com> wrote:

Good Evening,

I appreciate the gesture.  I will need to use that for something for my wife.  I understand you can’t provide an exact date.  But what does the timeline look like.  Example.  3-5 business days? 

Sincerely,

Gabriel 602-617-1642

Sent from my iPhone

On Feb 10, 2026, at 5:41 PM, Fork Film <tempe@forknfilm.com> wrote:



Dear Gabriel,

Thank you for your response. We are sincerely sorry for the cancellation and any inconvenience caused. We will accommodate a refund, once it's processed we will send you a copy of your refund receipt. While we cannot provide an exact date, please know that processing your refund is a priority for our team.

As a gesture of good will, if you choose to keep your tickets instead of a refund, we’d be happy to upgrade your tickets to VIP. This includes premium seating and a bottle of champagne to enjoy during the show. If this works for you, just let us know and we’ll take care of the rest.

We hope to host you at Fork n' Film in the future.
Have a great day.

Warmly,
Esperanza
Customer Support

On Tue, Feb 10, 2026 at 11:45 AM Gabriel Denson <sonofpromise.gd@gmail.com> wrote:

Good Afternoon ,

Please refund me my money.    When should I expect the refund.  

Sincerely,

Gabriel Denson 

Sent from my iPhone

On Feb 10, 2026, at 12:40 PM, Fork n' Film Scottsdale <tempe@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend. Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this m‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for Lady and the Tramp this weekend.   Due to unforeseen circumstances the shows February 13th & February 14th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We’d be happy to transfer your reservation to one of the show options below. Please let us know which date works best for you, and we’ll take care of the rest.   Please note that tickets tend to sell quickly, so we recommend reaching out at your earliest convenience to secure your preferred showtime.   Ratatouille March 20, 6:30PM March 21 & 22, 1:30 & 6:30PM March 28, 1:30PM May 15 & 16, 6:30PM The Little Mermaid April 3 & 4, 6:30PM Alice in Wonderland April 17 & 18, 6:30PM Coco May 1, 6:30PM May 2, 6:30PM Cloudy with a Chance of Meatballs May 8, 6:30PM May 9, 6:30PM Lilo & Stitch May 22, 6:30PM May 23, 6:30PM   If you’d like to save your tickets for a future Fork n’ Film experience, just let us know and we’ll take care of the rest.   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience.   We look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team This email was created with Wix.‌ Discover More

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.