Re: Fork n' Film San Francisco Reservation - Important Announcement

Hello,

I’m really trying to have patience regarding this refund.  It’s been more than two months now and I have yet to get any progress on my refund.  I understand that you may have a lot of people requesting refunds but I’m not sure why I had to continuously email in this matter.  Once a refund is requested, why can’t you just process it? 

Brenda Taylor 

Sent from my iPhone

On Mar 17, 2026, at 7:28 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Brenda,

Thank you for reaching out again. I completely understand wanting an update on your refund, and I appreciate your patience as we work through this.

Please know that we are still working diligently on your request. I am keeping a close eye on it and will follow up with you personally the very moment I have a confirmed update or a receipt from our billing department.

Thank you for hanging in there with us!

Warm regards,

Sam

Customer Support

On Sat, Mar 14, 2026 at 2:58 PM <sloosloo24@ymail.com> wrote:

Hello,

I’m following up again on the progress of my refund.  

Brenda Taylor

Sent from my iPhone

On Feb 5, 2026, at 5:40 PM, sloosloo24@ymail.com wrote:

Thank you!

Sent from my iPhone

On Feb 5, 2026, at 5:12 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Brenda,

Yes, your refund request has been acknowledged. Soon as I get an update, I will let you know.

Best regards,
Alex

On Thu, Feb 5, 2026 at 4:20 PM <sloosloo24@ymail.com> wrote:

Hello,

I emailed asking for a refund and want to make sure that my request has been acknowledged.  

Brenda Taylor 

Sent from my iPhone

On Jan 28, 2026, at 7:51 PM, sloosloo24@ymail.com wrote:

Hello,

Please just refund.

Thanks,

Brenda Taylor

Sent from my iPhone

On Jan 21, 2026, at 6:02 PM, sloosloo24@ymail.com wrote:

Hello,

What would’ve considered a VIP upgrade?  I only saw general admission as an option. 

Brenda

Sent from my iPhone

On Jan 21, 2026, at 2:34 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Dear Brenda,

I want to sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

Please know this decision was made only after every possible option was considered. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take a little longer than usual as we’re currently managing a high volume, but we’ll be sure to keep you updated along the way.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Liz

On Fri, Jan 16, 2026 at 1:32 PM <sloosloo24@ymail.com> wrote:

Can I just get a refund on my tickets, please?

Brenda 

Sent from my iPhone

On Jan 14, 2026, at 10:47 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Brenda,

I sincerely apologize for the disappointment and frustration this cancellation has caused, especially since it was for a 50th birthday celebration.

I understand you specifically wanted Beauty and the Beast. We don't have another Beauty and the Beast showing scheduled - yet. Would you like a coupon code for when we set a date to bring it back?

Best regards,
Liz

On Mon, Jan 12, 2026 at 1:27 PM <sloosloo24@ymail.com> wrote:

Hello,

This is very disappointing.  I was excited for Beauty and the Beast because this was the one 50th birthday thing I wanted to do.  What’s even more sad is that, you’re not even showing beauty and the Beast in SF again.  I didn’t want any other movie, I wanted Beauty and the Beast. 

Brenda 

Sent from my iPhone

On Jan 12, 2026, at 12:34 PM, Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend. Due to unforeseen circumstances the shows for this weekend (1/16-1/17) have been cancelled. We understand this may be disappointing and ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

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Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend.   Due to unforeseen circumstances the shows for this weekend (1/16-1/17) have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We're happy to change your reservation to one of the shows below. Just let us know which event you'd like to attend and we'll gladly follow up with you.   Ratatouille Beauty and the Beast Lady and the Tramp Princess and the Frog Shrek The Little Mermaid Alice in Wonderland   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience, we look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

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Hi Brenda,

Thank you for reaching out, and please accept my sincerest apologies for the delay. I completely understand your frustration, and you are entirely right - waiting four months for a refund is beyond unacceptable. This is absolutely not the experience we want you to have with us.

Please be assured that I have personally escalated your refund to ensure it is prioritized. I am doing everything I possibly can on my end to get this pushed through immediately, and I am tracking it closely so I can follow up with you the very moment it is processed.

Thank you so much for your patience and for sticking with us while we get this sorted out for you.

Warm regards,

Sam

Customer Support

On Mon, May 18, 2026 at 10:33 AM <sloosloo24@ymail.com> wrote:

Hello,

Again, here we are 2 weeks from the last email, 4 months since YOUR company canceled my reservation and I STILL HAVEN’T GOT MY REFUND!  This is beyond ridiculous!

Brenda Taylor
Sent from my iPhone

> On May 5, 2026, at 9:42 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:
>
> 
> Hi Brenda,
>
> I am so incredibly sorry. Please know that this is absolutely not the level of service we aim to provide, and I sincerely apologize for the silence and the delay you’ve experienced since January.
>
> I am checking in with our finance lead right now to find out exactly what has caused this hold-up and to make sure your refund is prioritized immediately.
>
> I’m going to stay on top of this and will follow up with you as soon as I have an update. Thank you for your immense patience, even though you shouldn't have had to wait this long.
>
> Warm regards,
> Sam
> Customer Support



Hi Brenda,

Thank you so much for following up. Waiting since January is entirely unacceptable, and I am so incredibly sorry for the stress and upset this experience has caused you. Please rest assured that we hear you, and we want to get this right.

I am personally stepping in to find out exactly what is causing this delay. I am escalating your case directly to our management and billing teams right now to get answers and ensure your refund is prioritized immediately.

Warm regards,
Sam
Customer Support

On Wed, May 20, 2026 at 7:39 PM <sloosloo24@ymail.com> wrote:

Hello,

I AGAIN, will be waiting for my refund.  There’s absolutely no reason why they can’t process my refund from January today.  Who do I need to talk to because at this point it feels like a fraud case!  I’m beyond upset by this experience with fork n’ film. 

Brenda 

Sent from my iPhone

On May 20, 2026, at 12:43 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Brenda,

Thank you for reaching out, and please accept my sincerest apologies for the delay. I completely understand your frustration, and you are entirely right - waiting four months for a refund is beyond unacceptable. This is absolutely not the experience we want you to have with us.

Please be assured that I have personally escalated your refund to ensure it is prioritized. I am doing everything I possibly can on my end to get this pushed through immediately, and I am tracking it closely so I can follow up with you the very moment it is processed.

Thank you so much for your patience and for sticking with us while we get this sorted out for you.

Warm regards,

Sam

Customer Support

On Mon, May 18, 2026 at 10:33 AM <sloosloo24@ymail.com> wrote:

Hello,

Again, here we are 2 weeks from the last email, 4 months since YOUR company canceled my reservation and I STILL HAVEN’T GOT MY REFUND!  This is beyond ridiculous!

Brenda Taylor
Sent from my iPhone

> On May 5, 2026, at 9:42 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:
>
> 
> Hi Brenda,
>
> I am so incredibly sorry. Please know that this is absolutely not the level of service we aim to provide, and I sincerely apologize for the silence and the delay you’ve experienced since January.
>
> I am checking in with our finance lead right now to find out exactly what has caused this hold-up and to make sure your refund is prioritized immediately.
>
> I’m going to stay on top of this and will follow up with you as soon as I have an update. Thank you for your immense patience, even though you shouldn't have had to wait this long.
>
> Warm regards,
> Sam
> Customer Support