Refund Update

Hello,

We wanted to share an update regarding refund requests and sincerely apologize for the delay and any frustration this may have caused. We understand how important clear communication is, and we truly appreciate your patience.

Our team is actively reviewing refund requests and coordinating internally to ensure everything is handled correctly. While we’re still working to determine an accurate time frame, please know that this matter is being taken seriously and has not been overlooked. I will continue checking in with my team and monitoring progress so that we can provide you with a clear and reliable update as soon as possible.

As soon as we have confirmed information to share, we will reach out with a more detailed update. Thank you again for your understanding and patience as we work through this, and we appreciate your continued support.

Warm regards,
Alex

Hi Shaun,

Thank you so much for your email.

I want to start by saying how much I appreciate you reaching out and sharing exactly how you’re feeling. I completely hear your concerns, and I am so sorry that you’ve been waiting since October to see this resolved. I realize that receiving a similar message to what you were told months ago feels discouraging, especially with $400 on the line.

Please rest assured that we have not forgotten you, and your refund is absolutely being worked on. I want to put your mind at ease regarding your details as well; I have attached your file information below so you can see that we have everything we need, including your name and the specific event details, to ensure this gets back to you smoothly.

I am personally taking care of every step in the process for you from here on out. I’m staying in very close contact with our billing team to push this through, and I promise to keep you updated every step of the way until that money is safely back in your account.

Thank you for your incredible patience and for sticking with me. I’m determined to get this finished for you as quickly as possible.

Warm regards,

Sam

Customer Support

On Wed, Feb 11, 2026 at 6:13 AM Shaun Mincevich <smincevichh@gmail.com> wrote:

Thank you for the update. I was wondering if there was a company number to call where I would be able to speak with someone in real time about the matter. This had happened in October of 2025. Which is nearly 5 months ago. As I understand these things take time and I’m sure there are many people to be refunded for canceled events, 

We did spend 200$ per person which is 400$ in total that we have yet to receive back. I am thankful for your response although it is nearly the same message I had received 5 months ago when I had asked for clarity on when we will be refunded our money. I have yet to be asked my name or any information regarding this outside of which event it was. Every day it’s seeming less and less like we are to receive our 400$ back. I am happy to give you any information necessary to ensure we receive this refund smoothly and as soon as possible. The time frame still being determined after 5 months is very much making it seem like no one is working to provide us with our refund. Thank you for your time and please get back to me asap with any new information on this matter. 

On Wed, Jan 28, 2026 at 3:44 PM Fork Film <newyork@forknfilm.com> wrote:

Hello,

We wanted to share an update regarding refund requests and sincerely apologize for the delay and any frustration this may have caused. We understand how important clear communication is, and we truly appreciate your patience.

Our team is actively reviewing refund requests and coordinating internally to ensure everything is handled correctly. While we’re still working to determine an accurate time frame, please know that this matter is being taken seriously and has not been overlooked. I will continue checking in with my team and monitoring progress so that we can provide you with a clear and reliable update as soon as possible.

As soon as we have confirmed information to share, we will reach out with a more detailed update. Thank you again for your understanding and patience as we work through this, and we appreciate your continued support.

Warm regards,
Alex

You’re so very welcome! I’m just glad I could help put your mind at ease.

Have a wonderful rest of your day!

Talk soon,
Sam

On Thu, Feb 19, 2026 at 7:38 AM Shaun Mincevich <smincevichh@gmail.com> wrote:

Thank you Sam!! Very much appreciate this update as I do feel much more at ease now that it is being worked on. Have a good day. 

On Thu, Feb 12, 2026 at 7:32 PM Fork Film <newyork@forknfilm.com> wrote:

Hi Shaun,

Thank you so much for your email.

I want to start by saying how much I appreciate you reaching out and sharing exactly how you’re feeling. I completely hear your concerns, and I am so sorry that you’ve been waiting since October to see this resolved. I realize that receiving a similar message to what you were told months ago feels discouraging, especially with $400 on the line.

Please rest assured that we have not forgotten you, and your refund is absolutely being worked on. I want to put your mind at ease regarding your details as well; I have attached your file information below so you can see that we have everything we need, including your name and the specific event details, to ensure this gets back to you smoothly.

I am personally taking care of every step in the process for you from here on out. I’m staying in very close contact with our billing team to push this through, and I promise to keep you updated every step of the way until that money is safely back in your account.

Thank you for your incredible patience and for sticking with me. I’m determined to get this finished for you as quickly as possible.

Warm regards,

Sam

Customer Support

On Wed, Feb 11, 2026 at 6:13 AM Shaun Mincevich <smincevichh@gmail.com> wrote:

Thank you for the update. I was wondering if there was a company number to call where I would be able to speak with someone in real time about the matter. This had happened in October of 2025. Which is nearly 5 months ago. As I understand these things take time and I’m sure there are many people to be refunded for canceled events, 

We did spend 200$ per person which is 400$ in total that we have yet to receive back. I am thankful for your response although it is nearly the same message I had received 5 months ago when I had asked for clarity on when we will be refunded our money. I have yet to be asked my name or any information regarding this outside of which event it was. Every day it’s seeming less and less like we are to receive our 400$ back. I am happy to give you any information necessary to ensure we receive this refund smoothly and as soon as possible. The time frame still being determined after 5 months is very much making it seem like no one is working to provide us with our refund. Thank you for your time and please get back to me asap with any new information on this matter. 

On Wed, Jan 28, 2026 at 3:44 PM Fork Film <newyork@forknfilm.com> wrote:

Hello,

We wanted to share an update regarding refund requests and sincerely apologize for the delay and any frustration this may have caused. We understand how important clear communication is, and we truly appreciate your patience.

Our team is actively reviewing refund requests and coordinating internally to ensure everything is handled correctly. While we’re still working to determine an accurate time frame, please know that this matter is being taken seriously and has not been overlooked. I will continue checking in with my team and monitoring progress so that we can provide you with a clear and reliable update as soon as possible.

As soon as we have confirmed information to share, we will reach out with a more detailed update. Thank you again for your understanding and patience as we work through this, and we appreciate your continued support.

Warm regards,
Alex

Hi Shaun,

Thank you for reaching out and for your continued patience. I sincerely apologize for the length of time this has taken; I completely understand your concern, especially given that it has been several months since your original purchase.

To be transparent about the delay, we are a very small team manually managing a very high volume of requests, and unfortunately, that has slowed down our processing times more than we’d like. Please know that this is not the experience we want for our guests.

I have just escalated your refund for immediate processing to ensure it is handled right away. I will keep a close eye on this and will touch base with you again, providing a refund receipt as soon as it has been fully processed.

Warm regards,

Sam

Customer Support

On Sat, Apr 4, 2026 at 8:42 AM Shaun Mincevich <smincevichh@gmail.com> wrote:

Hello, as another month has gone by, I decided I will write you again to see if there has been any update on the process of my refund as you said you are determined to resolve this issue as quickly as possible. I have never heard of anyone waiting this long to receive back a payment. It is nearing 7 months come April and I ordered the tickets in September. May I ask what is the hold up on this? 

- Thank you.

On Thu, Feb 19, 2026 at 12:25 PM Fork Film <newyork@forknfilm.com> wrote:

You’re so very welcome! I’m just glad I could help put your mind at ease.

Have a wonderful rest of your day!

Talk soon,
Sam

On Thu, Feb 19, 2026 at 7:38 AM Shaun Mincevich <smincevichh@gmail.com> wrote:

Thank you Sam!! Very much appreciate this update as I do feel much more at ease now that it is being worked on. Have a good day. 

On Thu, Feb 12, 2026 at 7:32 PM Fork Film <newyork@forknfilm.com> wrote:

Hi Shaun,

Thank you so much for your email.

I want to start by saying how much I appreciate you reaching out and sharing exactly how you’re feeling. I completely hear your concerns, and I am so sorry that you’ve been waiting since October to see this resolved. I realize that receiving a similar message to what you were told months ago feels discouraging, especially with $400 on the line.

Please rest assured that we have not forgotten you, and your refund is absolutely being worked on. I want to put your mind at ease regarding your details as well; I have attached your file information below so you can see that we have everything we need, including your name and the specific event details, to ensure this gets back to you smoothly.

I am personally taking care of every step in the process for you from here on out. I’m staying in very close contact with our billing team to push this through, and I promise to keep you updated every step of the way until that money is safely back in your account.

Thank you for your incredible patience and for sticking with me. I’m determined to get this finished for you as quickly as possible.

Warm regards,

Sam

Customer Support

On Wed, Feb 11, 2026 at 6:13 AM Shaun Mincevich <smincevichh@gmail.com> wrote:

Thank you for the update. I was wondering if there was a company number to call where I would be able to speak with someone in real time about the matter. This had happened in October of 2025. Which is nearly 5 months ago. As I understand these things take time and I’m sure there are many people to be refunded for canceled events, 

We did spend 200$ per person which is 400$ in total that we have yet to receive back. I am thankful for your response although it is nearly the same message I had received 5 months ago when I had asked for clarity on when we will be refunded our money. I have yet to be asked my name or any information regarding this outside of which event it was. Every day it’s seeming less and less like we are to receive our 400$ back. I am happy to give you any information necessary to ensure we receive this refund smoothly and as soon as possible. The time frame still being determined after 5 months is very much making it seem like no one is working to provide us with our refund. Thank you for your time and please get back to me asap with any new information on this matter. 

On Wed, Jan 28, 2026 at 3:44 PM Fork Film <newyork@forknfilm.com> wrote:

Hello,

We wanted to share an update regarding refund requests and sincerely apologize for the delay and any frustration this may have caused. We understand how important clear communication is, and we truly appreciate your patience.

Our team is actively reviewing refund requests and coordinating internally to ensure everything is handled correctly. While we’re still working to determine an accurate time frame, please know that this matter is being taken seriously and has not been overlooked. I will continue checking in with my team and monitoring progress so that we can provide you with a clear and reliable update as soon as possible.

As soon as we have confirmed information to share, we will reach out with a more detailed update. Thank you again for your understanding and patience as we work through this, and we appreciate your continued support.

Warm regards,
Alex

Hi Shaun,

Thank you for checking in with us again, and I appreciate your continued patience as we get this sorted out for you.

I am checking in with our billing department right now to see what is causing the hold-up and to ensure your refund is processed as quickly as possible. I will follow up with you directly with an update as soon as I hear back from them.

Warm regards,

Sam

Customer Support

On Sat, May 9, 2026 at 2:19 AM Shaun Mincevich <smincevichh@gmail.com> wrote:

Hello just checking in again as another month has passed. Last I heard my refund had been escalated for immediate processing. I have still yet to receive my refund. 

On Tue, Apr 7, 2026 at 2:39 PM Fork Film <newyork@forknfilm.com> wrote:

Hi Shaun,

Thank you for reaching out and for your continued patience. I sincerely apologize for the length of time this has taken; I completely understand your concern, especially given that it has been several months since your original purchase.

To be transparent about the delay, we are a very small team manually managing a very high volume of requests, and unfortunately, that has slowed down our processing times more than we’d like. Please know that this is not the experience we want for our guests.

I have just escalated your refund for immediate processing to ensure it is handled right away. I will keep a close eye on this and will touch base with you again, providing a refund receipt as soon as it has been fully processed.

Warm regards,

Sam

Customer Support

On Sat, Apr 4, 2026 at 8:42 AM Shaun Mincevich <smincevichh@gmail.com> wrote:

Hello, as another month has gone by, I decided I will write you again to see if there has been any update on the process of my refund as you said you are determined to resolve this issue as quickly as possible. I have never heard of anyone waiting this long to receive back a payment. It is nearing 7 months come April and I ordered the tickets in September. May I ask what is the hold up on this? 

- Thank you.

On Thu, Feb 19, 2026 at 12:25 PM Fork Film <newyork@forknfilm.com> wrote:

You’re so very welcome! I’m just glad I could help put your mind at ease.

Have a wonderful rest of your day!

Talk soon,
Sam

On Thu, Feb 19, 2026 at 7:38 AM Shaun Mincevich <smincevichh@gmail.com> wrote:

Thank you Sam!! Very much appreciate this update as I do feel much more at ease now that it is being worked on. Have a good day. 

On Thu, Feb 12, 2026 at 7:32 PM Fork Film <newyork@forknfilm.com> wrote:

Hi Shaun,

Thank you so much for your email.

I want to start by saying how much I appreciate you reaching out and sharing exactly how you’re feeling. I completely hear your concerns, and I am so sorry that you’ve been waiting since October to see this resolved. I realize that receiving a similar message to what you were told months ago feels discouraging, especially with $400 on the line.

Please rest assured that we have not forgotten you, and your refund is absolutely being worked on. I want to put your mind at ease regarding your details as well; I have attached your file information below so you can see that we have everything we need, including your name and the specific event details, to ensure this gets back to you smoothly.

I am personally taking care of every step in the process for you from here on out. I’m staying in very close contact with our billing team to push this through, and I promise to keep you updated every step of the way until that money is safely back in your account.

Thank you for your incredible patience and for sticking with me. I’m determined to get this finished for you as quickly as possible.

Warm regards,

Sam

Customer Support

On Wed, Feb 11, 2026 at 6:13 AM Shaun Mincevich <smincevichh@gmail.com> wrote:

Thank you for the update. I was wondering if there was a company number to call where I would be able to speak with someone in real time about the matter. This had happened in October of 2025. Which is nearly 5 months ago. As I understand these things take time and I’m sure there are many people to be refunded for canceled events, 

We did spend 200$ per person which is 400$ in total that we have yet to receive back. I am thankful for your response although it is nearly the same message I had received 5 months ago when I had asked for clarity on when we will be refunded our money. I have yet to be asked my name or any information regarding this outside of which event it was. Every day it’s seeming less and less like we are to receive our 400$ back. I am happy to give you any information necessary to ensure we receive this refund smoothly and as soon as possible. The time frame still being determined after 5 months is very much making it seem like no one is working to provide us with our refund. Thank you for your time and please get back to me asap with any new information on this matter. 

On Wed, Jan 28, 2026 at 3:44 PM Fork Film <newyork@forknfilm.com> wrote:

Hello,

We wanted to share an update regarding refund requests and sincerely apologize for the delay and any frustration this may have caused. We understand how important clear communication is, and we truly appreciate your patience.

Our team is actively reviewing refund requests and coordinating internally to ensure everything is handled correctly. While we’re still working to determine an accurate time frame, please know that this matter is being taken seriously and has not been overlooked. I will continue checking in with my team and monitoring progress so that we can provide you with a clear and reliable update as soon as possible.

As soon as we have confirmed information to share, we will reach out with a more detailed update. Thank you again for your understanding and patience as we work through this, and we appreciate your continued support.

Warm regards,
Alex