Re: Fork n' Film San Francisco Reservation - Important Announcement



Dear Denys,

Thank you so much for hanging in there with us. I completely understand that this wait has been longer than expected, and I want to assure you we haven’t forgotten about your refund.

Our team is carefully working through refunds and will send your confirmation and receipt as soon as the process is complete.

We’re so sorry for the continued delay and truly appreciate your patience and understanding.

Warmly,

Alex

On Tue, Mar 17, 2026 at 9:19 AM Denys Munhoz <denys_munhoz@yahoo.com.br> wrote:

Hi Alex, good morning! 

Any update about the refund? Its been almost 2 months, I’m starting to be worried 

Thank you.

On Feb 13, 2026, at 10:53, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Denys,

Not yet on the refund date unfortunately. We are still working through the volume.

Will update you as soon as I have confirmation.

Best regards,
Alex

On Fri, Feb 13, 2026 at 9:04 AM Denys Munhoz <denys_munhoz@yahoo.com.br> wrote:

Hi Alex, how are you?

Just checking to see if there is already a date set for refund?

Thank you very much.

Have a great day!

On Jan 26, 2026, at 15:49, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Denys,

You're all good, we will keep you updated on the status of your refund.

If you decide to change your mind and reschedule, let me know.

Best,

Alex

Customer Support

On Sat, Jan 24, 2026 at 9:30 AM Denys Munhoz <denys_munhoz@yahoo.com.br> wrote:

Hi Liz!

Perfect, how should I proceed... or should I just wait for further information from you?

Do you have any estimated date for the refund?

Thank you,

On Jan 22, 2026, at 13:32, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Denys,

No problem at all, I can certainly process a refund for you. Please be advised that it may take a bit longer than usual, but we will keep you updated.

In the meantime, if you see that we add shows for your preferred dates, please let us know. We would be happy to switch your reservation and include a VIP upgrade for you.

Best regards,

Liz

On Wed, Jan 21, 2026 at 5:53 PM Denys Munhoz <denys_munhoz@yahoo.com.br> wrote:

Hi Liz,

Ohh bad, I’d like to refund the amount.

Those dates are really important for me and my wife.

I had planned since October 2025 to take her on a “blind date” on 16th Jan - didnt work.

Thank you! I really appreciate.

On Jan 21, 2026, at 14:03, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Denys,

As of now, we don't have any events scheduled for March 7th or 8th. It is possible that we may add a date in the future, but I'm not sure yet.

Would you like a coupon code instead? This would give you the option of booking for those dates if they become available, or for any other show sooner or later.

Best regards,

Liz

On Sat, Jan 17, 2026 at 7:29 PM Denys Munhoz <denys_munhoz@yahoo.com.br> wrote:

Hi Liz, how are you?

Do you have some event on 8th Mar? 

Its my wedding anniversary 😊

Or 7 Mar works as well.

Thank you!

On Jan 14, 2026, at 14:18, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Denys,

We have Shrek available on March 15th at 6:30 PM.

Let me know if this works for you.

Best regards,

Liz

On Tue, Jan 13, 2026 at 4:33 PM Denys Munhoz <denys_munhoz@yahoo.com.br> wrote:

Hi Liz, how are you?

Could you tell me about the dates for Shrek?

Thank you!

On Jan 13, 2026, at 13:38, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Denys,

No problem at all about the cancellation.

For Beauty and the Beast, we actually don't have dates at the moment.

Would you prefer to reschedule for another film or would you like a coupon code for when we do bring it back?

Best regards,
Liz

On Mon, Jan 12, 2026 at 1:51 PM Denys Munhoz <denys_munhoz@yahoo.com.br> wrote:

Hi there, 

Sad to hear that, but it’s totally fine :)

We’d like to watch the Beauty and the Beast.

Just tell me the dates you have, I’ll need to organize with my schedule.

Thank you! 

On Jan 12, 2026, at 12:30, Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:

We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend.

 

Due to unforeseen circumstances the shows for this weekend (1/16-1/17) have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.

 

We're happy to change your reservation to one of the shows below. Just let us know which event you'd like to attend and we'll gladly follow up with you.

 

• Ratatouille

• Beauty and the Beast

• Lady and the Tramp

• Princess and the Frog

• Shrek

• The Little Mermaid

• Alice in Wonderland

 

Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience, we look forward to hearing from you soon.



Hi Alex!

Hoe you’re doing well.

Any update about my refund? 5 months and nothing…

Come on! What you guys need from me - zelle/venmo/bank ? I need an update and I need my refund. 

Hope you understand,

Thank you! 

On Mar 18, 2026, at 12:25, Fork Film <sanfrancisco@forknfilm.com> wrote:



Dear Denys,

Thank you so much for hanging in there with us. I completely understand that this wait has been longer than expected, and I want to assure you we haven’t forgotten about your refund.

Our team is carefully working through refunds and will send your confirmation and receipt as soon as the process is complete.

We’re so sorry for the continued delay and truly appreciate your patience and understanding.

Warmly,

Alex

On Tue, Mar 17, 2026 at 9:19 AM Denys Munhoz <denys_munhoz@yahoo.com.br> wrote:

Hi Alex, good morning! 

Any update about the refund? Its been almost 2 months, I’m starting to be worried 

Thank you.

On Feb 13, 2026, at 10:53, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Denys,

Not yet on the refund date unfortunately. We are still working through the volume.

Will update you as soon as I have confirmation.

Best regards,
Alex

On Fri, Feb 13, 2026 at 9:04 AM Denys Munhoz <denys_munhoz@yahoo.com.br> wrote:

Hi Alex, how are you?

Just checking to see if there is already a date set for refund?

Thank you very much.

Have a great day!

On Jan 26, 2026, at 15:49, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Denys,

You're all good, we will keep you updated on the status of your refund.

If you decide to change your mind and reschedule, let me know.

Best,

Alex

Customer Support

On Sat, Jan 24, 2026 at 9:30 AM Denys Munhoz <denys_munhoz@yahoo.com.br> wrote:

Hi Liz!

Perfect, how should I proceed... or should I just wait for further information from you?

Do you have any estimated date for the refund?

Thank you,

On Jan 22, 2026, at 13:32, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Denys,

No problem at all, I can certainly process a refund for you. Please be advised that it may take a bit longer than usual, but we will keep you updated.

In the meantime, if you see that we add shows for your preferred dates, please let us know. We would be happy to switch your reservation and include a VIP upgrade for you.

Best regards,

Liz

On Wed, Jan 21, 2026 at 5:53 PM Denys Munhoz <denys_munhoz@yahoo.com.br> wrote:

Hi Liz,

Ohh bad, I’d like to refund the amount.

Those dates are really important for me and my wife.

I had planned since October 2025 to take her on a “blind date” on 16th Jan - didnt work.

Thank you! I really appreciate.

On Jan 21, 2026, at 14:03, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Denys,

As of now, we don't have any events scheduled for March 7th or 8th. It is possible that we may add a date in the future, but I'm not sure yet.

Would you like a coupon code instead? This would give you the option of booking for those dates if they become available, or for any other show sooner or later.

Best regards,

Liz

On Sat, Jan 17, 2026 at 7:29 PM Denys Munhoz <denys_munhoz@yahoo.com.br> wrote:

Hi Liz, how are you?

Do you have some event on 8th Mar? 

Its my wedding anniversary 😊

Or 7 Mar works as well.

Thank you!

On Jan 14, 2026, at 14:18, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Denys,

We have Shrek available on March 15th at 6:30 PM.

Let me know if this works for you.

Best regards,

Liz

On Tue, Jan 13, 2026 at 4:33 PM Denys Munhoz <denys_munhoz@yahoo.com.br> wrote:

Hi Liz, how are you?

Could you tell me about the dates for Shrek?

Thank you!

On Jan 13, 2026, at 13:38, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Denys,

No problem at all about the cancellation.

For Beauty and the Beast, we actually don't have dates at the moment.

Would you prefer to reschedule for another film or would you like a coupon code for when we do bring it back?

Best regards,
Liz

On Mon, Jan 12, 2026 at 1:51 PM Denys Munhoz <denys_munhoz@yahoo.com.br> wrote:

Hi there, 

Sad to hear that, but it’s totally fine :)

We’d like to watch the Beauty and the Beast.

Just tell me the dates you have, I’ll need to organize with my schedule.

Thank you! 

On Jan 12, 2026, at 12:30, Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:

We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend.

 

Due to unforeseen circumstances the shows for this weekend (1/16-1/17) have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.

 

We're happy to change your reservation to one of the shows below. Just let us know which event you'd like to attend and we'll gladly follow up with you.

 

• Ratatouille

• Beauty and the Beast

• Lady and the Tramp

• Princess and the Frog

• Shrek

• The Little Mermaid

• Alice in Wonderland

 

Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience, we look forward to hearing from you soon.

From: Denys Munhoz <denys_munhoz@yahoo.com.br>
Date: May 27, 2026 at 23:14:10 PDT
To: Film Fork <sanfrancisco@forknfilm.com>
Subject: Re: Fork n' Film San Francisco Reservation - Important Announcement



Just checking!?

On May 24, 2026, at 12:42, Denys Munhoz <denys_munhoz@yahoo.com.br> wrote:



Hi Alex!

Hoe you’re doing well.

Any update about my refund? 5 months and nothing…

Come on! What you guys need from me - zelle/venmo/bank ? I need an update and I need my refund. 

Hope you understand,

Thank you! 

On Mar 18, 2026, at 12:25, Fork Film <sanfrancisco@forknfilm.com> wrote:



Dear Denys,

Thank you so much for hanging in there with us. I completely understand that this wait has been longer than expected, and I want to assure you we haven’t forgotten about your refund.

Our team is carefully working through refunds and will send your confirmation and receipt as soon as the process is complete.

We’re so sorry for the continued delay and truly appreciate your patience and understanding.

Warmly,

Alex

On Tue, Mar 17, 2026 at 9:19 AM Denys Munhoz <denys_munhoz@yahoo.com.br> wrote:

Hi Alex, good morning! 

Any update about the refund? Its been almost 2 months, I’m starting to be worried 

Thank you.

On Feb 13, 2026, at 10:53, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Denys,

Not yet on the refund date unfortunately. We are still working through the volume.

Will update you as soon as I have confirmation.

Best regards,
Alex

On Fri, Feb 13, 2026 at 9:04 AM Denys Munhoz <denys_munhoz@yahoo.com.br> wrote:

Hi Alex, how are you?

Just checking to see if there is already a date set for refund?

Thank you very much.

Have a great day!

On Jan 26, 2026, at 15:49, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Denys,

You're all good, we will keep you updated on the status of your refund.

If you decide to change your mind and reschedule, let me know.

Best,

Alex

Customer Support

On Sat, Jan 24, 2026 at 9:30 AM Denys Munhoz <denys_munhoz@yahoo.com.br> wrote:

Hi Liz!

Perfect, how should I proceed... or should I just wait for further information from you?

Do you have any estimated date for the refund?

Thank you,

On Jan 22, 2026, at 13:32, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Denys,

No problem at all, I can certainly process a refund for you. Please be advised that it may take a bit longer than usual, but we will keep you updated.

In the meantime, if you see that we add shows for your preferred dates, please let us know. We would be happy to switch your reservation and include a VIP upgrade for you.

Best regards,

Liz

On Wed, Jan 21, 2026 at 5:53 PM Denys Munhoz <denys_munhoz@yahoo.com.br> wrote:

Hi Liz,

Ohh bad, I’d like to refund the amount.

Those dates are really important for me and my wife.

I had planned since October 2025 to take her on a “blind date” on 16th Jan - didnt work.

Thank you! I really appreciate.

On Jan 21, 2026, at 14:03, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Denys,

As of now, we don't have any events scheduled for March 7th or 8th. It is possible that we may add a date in the future, but I'm not sure yet.

Would you like a coupon code instead? This would give you the option of booking for those dates if they become available, or for any other show sooner or later.

Best regards,

Liz

On Sat, Jan 17, 2026 at 7:29 PM Denys Munhoz <denys_munhoz@yahoo.com.br> wrote:

Hi Liz, how are you?

Do you have some event on 8th Mar? 

Its my wedding anniversary 😊

Or 7 Mar works as well.

Thank you!

On Jan 14, 2026, at 14:18, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Denys,

We have Shrek available on March 15th at 6:30 PM.

Let me know if this works for you.

Best regards,

Liz

On Tue, Jan 13, 2026 at 4:33 PM Denys Munhoz <denys_munhoz@yahoo.com.br> wrote:

Hi Liz, how are you?

Could you tell me about the dates for Shrek?

Thank you!

On Jan 13, 2026, at 13:38, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Denys,

No problem at all about the cancellation.

For Beauty and the Beast, we actually don't have dates at the moment.

Would you prefer to reschedule for another film or would you like a coupon code for when we do bring it back?

Best regards,
Liz

On Mon, Jan 12, 2026 at 1:51 PM Denys Munhoz <denys_munhoz@yahoo.com.br> wrote:

Hi there, 

Sad to hear that, but it’s totally fine :)

We’d like to watch the Beauty and the Beast.

Just tell me the dates you have, I’ll need to organize with my schedule.

Thank you! 

On Jan 12, 2026, at 12:30, Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:

We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend.

 

Due to unforeseen circumstances the shows for this weekend (1/16-1/17) have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.

 

We're happy to change your reservation to one of the shows below. Just let us know which event you'd like to attend and we'll gladly follow up with you.

 

• Ratatouille

• Beauty and the Beast

• Lady and the Tramp

• Princess and the Frog

• Shrek

• The Little Mermaid

• Alice in Wonderland

 

Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience, we look forward to hearing from you soon.



Hi there, how are you?

Can you help me with this issue? 

I’ve been trying to get my refund since January, and I always get a message from the company saying it’s being processed, but it’s been 5 months now and I haven’t heard back at all.

I tried to plan a surprise for my wife on our anniversary and then on our wedding anniversary, but neither date was available.

I need an update on this matter.

Thank you in advance.

To contact me via text message: +1(951)542-6048

Denys Munhoz

Begin forwarded message:

From: Denys Munhoz <denys_munhoz@yahoo.com.br>
Date: May 27, 2026 at 23:14:10 PDT
To: Film Fork <sanfrancisco@forknfilm.com>
Subject: Re: Fork n' Film San Francisco Reservation - Important Announcement



Just checking!?

On May 24, 2026, at 12:42, Denys Munhoz <denys_munhoz@yahoo.com.br> wrote:



Hi Alex!

Hoe you’re doing well.

Any update about my refund? 5 months and nothing…

Come on! What you guys need from me - zelle/venmo/bank ? I need an update and I need my refund. 

Hope you understand,

Thank you! 

On Mar 18, 2026, at 12:25, Fork Film <sanfrancisco@forknfilm.com> wrote:



Dear Denys,

Thank you so much for hanging in there with us. I completely understand that this wait has been longer than expected, and I want to assure you we haven’t forgotten about your refund.

Our team is carefully working through refunds and will send your confirmation and receipt as soon as the process is complete.

We’re so sorry for the continued delay and truly appreciate your patience and understanding.

Warmly,

Alex

On Tue, Mar 17, 2026 at 9:19 AM Denys Munhoz <denys_munhoz@yahoo.com.br> wrote:

Hi Alex, good morning! 

Any update about the refund? Its been almost 2 months, I’m starting to be worried 

Thank you.

On Feb 13, 2026, at 10:53, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Denys,

Not yet on the refund date unfortunately. We are still working through the volume.

Will update you as soon as I have confirmation.

Best regards,
Alex

On Fri, Feb 13, 2026 at 9:04 AM Denys Munhoz <denys_munhoz@yahoo.com.br> wrote:

Hi Alex, how are you?

Just checking to see if there is already a date set for refund?

Thank you very much.

Have a great day!

On Jan 26, 2026, at 15:49, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Denys,

You're all good, we will keep you updated on the status of your refund.

If you decide to change your mind and reschedule, let me know.

Best,

Alex

Customer Support

On Sat, Jan 24, 2026 at 9:30 AM Denys Munhoz <denys_munhoz@yahoo.com.br> wrote:

Hi Liz!

Perfect, how should I proceed... or should I just wait for further information from you?

Do you have any estimated date for the refund?

Thank you,

On Jan 22, 2026, at 13:32, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Denys,

No problem at all, I can certainly process a refund for you. Please be advised that it may take a bit longer than usual, but we will keep you updated.

In the meantime, if you see that we add shows for your preferred dates, please let us know. We would be happy to switch your reservation and include a VIP upgrade for you.

Best regards,

Liz

On Wed, Jan 21, 2026 at 5:53 PM Denys Munhoz <denys_munhoz@yahoo.com.br> wrote:

Hi Liz,

Ohh bad, I’d like to refund the amount.

Those dates are really important for me and my wife.

I had planned since October 2025 to take her on a “blind date” on 16th Jan - didnt work.

Thank you! I really appreciate.

On Jan 21, 2026, at 14:03, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Denys,

As of now, we don't have any events scheduled for March 7th or 8th. It is possible that we may add a date in the future, but I'm not sure yet.

Would you like a coupon code instead? This would give you the option of booking for those dates if they become available, or for any other show sooner or later.

Best regards,

Liz

On Sat, Jan 17, 2026 at 7:29 PM Denys Munhoz <denys_munhoz@yahoo.com.br> wrote:

Hi Liz, how are you?

Do you have some event on 8th Mar? 

Its my wedding anniversary 😊

Or 7 Mar works as well.

Thank you!

On Jan 14, 2026, at 14:18, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Denys,

We have Shrek available on March 15th at 6:30 PM.

Let me know if this works for you.

Best regards,

Liz

On Tue, Jan 13, 2026 at 4:33 PM Denys Munhoz <denys_munhoz@yahoo.com.br> wrote:

Hi Liz, how are you?

Could you tell me about the dates for Shrek?

Thank you!

On Jan 13, 2026, at 13:38, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Denys,

No problem at all about the cancellation.

For Beauty and the Beast, we actually don't have dates at the moment.

Would you prefer to reschedule for another film or would you like a coupon code for when we do bring it back?

Best regards,
Liz

On Mon, Jan 12, 2026 at 1:51 PM Denys Munhoz <denys_munhoz@yahoo.com.br> wrote:

Hi there, 

Sad to hear that, but it’s totally fine :)

We’d like to watch the Beauty and the Beast.

Just tell me the dates you have, I’ll need to organize with my schedule.

Thank you! 

On Jan 12, 2026, at 12:30, Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:

We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend.

 

Due to unforeseen circumstances the shows for this weekend (1/16-1/17) have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.

 

We're happy to change your reservation to one of the shows below. Just let us know which event you'd like to attend and we'll gladly follow up with you.

 

• Ratatouille

• Beauty and the Beast

• Lady and the Tramp

• Princess and the Frog

• Shrek

• The Little Mermaid

• Alice in Wonderland

 

Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience, we look forward to hearing from you soon.