refund

Dear Adan,

I completely understand how disappointing these delays have been, and I want to reassure you that your refund remains active in our system and is being closely monitored.

Our team is working diligently to complete every remaining refund as quickly as possible. I know this has been a longer process than expected, and I’m truly sorry for that.

You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt.

Thank you for your continued understanding and kindness.

Warm Regards,

The Fork n’ Film Team

On Wed, Jan 21, 2026 at 11:03 AM Adan Montijo <montijo.adan66@gmail.com> wrote:

Morning, 

I am writing to you all today because it has been two weeks since I informed you all that I would like a refund and I have yet to receive it. I need to know why this is taking so long and when I could expect my refund. I am ready to report you all to the Better Business Bureau as well as start leaving negative reviews on all platforms. It should not take this long to get my money back. I spent $400+ to go and watch a film and have an amazing experience. You cancelled a few days before the event and I let you know at that time that I would like to have my money back. The fact that there is no number to call and you don't respond to emails but once a week is unacceptable. My patience is running low. I need my money back now as that is $400+ that I could use for something else for my family..   

Hi Adan,

Thank you for reaching out and for being so direct with your concerns. I completely understand your frustration regarding the timeline and the frequency of our communication.

I want to be very open with you about why this is taking some time. We are a really small team, and we are currently balancing the manual processing of all refunds alongside our daily communications with both our upcoming and previous guests. Because we handle everything personally rather than through an automated system, it does take us a bit longer to get through the queue and back to every email.

I truly appreciate your patience while we navigate this. Please know that I have moved your refund to our high-priority list to ensure it is handled as quickly as possible. I am personally committed to keeping a close watch on your status so you aren't left wondering.

Warm regards,

Sam

Customer Support

On Mon, Jan 26, 2026 at 9:01 AM Adan Montijo <montijo.adan66@gmail.com> wrote:

01/26/26

1

You have mentioned that we are on a list for refunds, where on the list am I? Am I next in line am I tenth in line? I would also like a rough date as to when I should be expecting my refund. I would also like a number that I would be able to call in order to contact someone directly because this whole getting one email a week is not acceptable either. I have sent numerous emails and have only gotten a response once a week to only one of them. I do not want to have to start sending multiple a week in order to get a response.

On Fri, Jan 23, 2026 at 10:08 AM Fork Film <tempe@forknfilm.com> wrote:

Dear Adan,

I completely understand how disappointing these delays have been, and I want to reassure you that your refund remains active in our system and is being closely monitored.

Our team is working diligently to complete every remaining refund as quickly as possible. I know this has been a longer process than expected, and I’m truly sorry for that.

You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt.

Thank you for your continued understanding and kindness.

Warm Regards,

The Fork n’ Film Team

On Wed, Jan 21, 2026 at 11:03 AM Adan Montijo <montijo.adan66@gmail.com> wrote:

Morning, 

I am writing to you all today because it has been two weeks since I informed you all that I would like a refund and I have yet to receive it. I need to know why this is taking so long and when I could expect my refund. I am ready to report you all to the Better Business Bureau as well as start leaving negative reviews on all platforms. It should not take this long to get my money back. I spent $400+ to go and watch a film and have an amazing experience. You cancelled a few days before the event and I let you know at that time that I would like to have my money back. The fact that there is no number to call and you don't respond to emails but once a week is unacceptable. My patience is running low. I need my money back now as that is $400+ that I could use for something else for my family..