Re: Hocus Pocus 10/18/25 Cancellation

On Feb 18, 2026, at 11:59 AM, Fork Film <vegas@forknfilm.com> wrote:

Hi Rickie and Kristopher,

Thanks for getting back to me! I completely understand wanting to know exactly when those funds will land back in your account.

I have just pinged our billing team to get a specific timeline for you. As soon as they give me the word on when you can expect to see that reflection on your card, I’ll reach out immediately to let you know.

We really appreciate you hanging in there with us!

Warm regards,

Sam

On Sat, Feb 14, 2026 at 9:54 PM Rickie Ritchie <rickieritchie@gmail.com> wrote:

Hi Sam,

I appreciate the message and update. Are you able to provide an update when we expect to see the refunds to our cards?

Thanks,

Rickie

On Feb 5, 2026, at 1:45 PM, Fork Film <vegas@forknfilm.com> wrote:

Hi Rickie and Kristopher,

I wanted to reach out personally to sincerely apologize for the delay. I know you’ve been checking in since October, and I’m truly grateful for how patient you’ve been while we work through the backlog from the canceled Hocus Pocus screening.

Please know that your refund is in my hands and I am actively moving it through the final steps right now. I want to reassure you that you’re at the top of our list and haven't been forgotten.

I’ll be sure to send you a quick note the very second everything is finalized on our end. Thank you so much for hanging in there with us - we really appreciate your kindness and we’re committed to making this right!

Warm regards,
Sam
Customer Support

On Tue, Feb 3, 2026 at 7:35 PM Rickie <rickieritchie@gmail.com> wrote:

Here is the message thread that hasn’t been resolved. 

- Rickie Ritchie


Begin forwarded message:

From: Fork Film <vegas@forknfilm.com>
Date: January 23, 2026 at 10:54:13 AM PST
To: Rickie <rickieritchie@gmail.com>
Subject: Re: Hocus Pocus 10/18/25 Cancellation



Dear Rickie,

We completely understand your concern and sincerely apologize that your refund hasn’t been finalized yet. We’re working through a high number of refunds and truly appreciate how patient you’ve been throughout this process.

Your refund is in our system and will be processed as soon as it reaches the front of the queue. We’ll send confirmation and a copy of your refund receipt right away once it’s complete.

We’re very sorry for the extended delay and appreciate your continued understanding.

Warmly,

The Fork n’ Film Team

On Tue, Jan 20, 2026 at 8:46 AM Rickie <rickieritchie@gmail.com> wrote:

I appreciate the response. Are you able to give a timeline of when we expect to receive the refunds? It’s been over three months since the cancellation of the show. 

Thanks,

Rickie Ritchie

On Jan 19, 2026, at 1:18 PM, Fork Film <vegas@forknfilm.com> wrote:



Dear Rickie,

We’re truly sorry for the frustration and concern this delay has caused. We understand how upsetting this situation feels, and we sincerely apologize for the inconvenience you’ve experienced.

Please know that your refund remains a priority for our team and has not been overlooked. We are actively working through refunds and will follow up as soon as yours has been completed.

We appreciate the patience you’ve shown up to this point and understand how important it is to receive confirmation. Thank you for allowing us the opportunity to resolve this.

Warm regards,
The Fork n’ Film Team

On Fri, Jan 16, 2026 at 6:52 PM Rickie Ritchie <rickieritchie@gmail.com> wrote:

Hello Desiray,

I am following up on this thread. Your original message states that you will be issuing full refunds for the Las Vegas Area 15 October 18th showing of Hocus Pocus that was cancelled night-of, after the movie was supposed to start. I have followed up a few items after and haven’t received a response. 

Please advise when you will be providing refunds. It has been almost 3 months since your original email below. 

-Rickie Ritchie

On Dec 8, 2025, at 11:05 PM, Rickie <rickieritchie@gmail.com> wrote:

Hello,

I am following up on the thread below. When can we expect to be getting our refunds for the 10/18 Hocus Pocus cancellation? 

Thank you, 

Rickie Ritchie

On Nov 5, 2025, at 2:05 PM, Rickie <rickieritchie@gmail.com> wrote:



Hello,

Reaching out in regard to the message below. When can I expect a refund? I haven’t seen anything come through my credit card statement. 

Thank you, 

Rickie Ritchie

On Oct 19, 2025, at 10:33 AM, Desiray Garcia <desiray@forknfilm.com> wrote:



We’re reaching out regarding your Fork n’ Film showing in Las Vegas. Unfortunately, an unexpected situation prevented the event from taking place as planned. We know how disappointing that must have been, especially if you made arrangements or traveled to attend.

We will be issuing a full refund, and we would also like to offer you a complimentary ticket to a future Fork n’ Film experience of your choice. You’ll receive a separate email with a code for your free ticket(s).

We truly appreciate your understanding and hope we’ll have the chance to host you properly next time. If you have any questions, just reply here and our team will take care of you.

--

Desiray Garcia

General Manager | Las Vegas

desiray@forknfilm.com

forknfilm.com