Re: Please Reply: Scottsdale Fork n' Film Reservation - Important Announcement



Hello Dani!

Thank you for getting back to us! We are truly sorry for the cancellation, and we understand how disappointing it is, especially given the fact that you travelled 6 hours for the event. I would like to clarify that we attempted to reach you multiple times regarding the cancellation, but were unable to get ahold of you. 

I understand that you are from out of town and might not be interested in rescheduling right away, but I would love to offer you a 100% coupon credit for your tickets. This can be applied to any event in the future, no matter when it is. The coupon won't expire so you can hold onto it for as long as you need to until the perfect event becomes available. 

Take some time and think it over, and let me know if you are interested. I look forward to hearing back from you!

Warm regards,

Sierra

On Fri, Jan 16, 2026 at 6:51 PM Danielle Martin <martindani22@gmail.com> wrote:

Fork n’ Film,

Unfortunately I read this after we showed up to the Hilton at Cavasson. Very unfortunate due to the fact we drove 6+ hours to enjoy this experience. I’d like a full refund. 

Dani Kershaw

575-640-4901 

Sent from my iPhone

On Jan 12, 2026, at 2:29 PM, Fork n' Film Scottsdale <tempe@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend. Due to unforeseen circumstances the shows on January 16th & 17th have been cancelled. We understand this may be disappointing and we‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend.   Due to unforeseen circumstances the shows on January 16th & 17th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We're happy to change your reservation to one of the shows below. Just let us know which event you'd like to attend and we'll gladly follow up with you.   Ratatouille Lady and the Tramp Princess and the Frog Shrek Little Mermaid Alice in wonderland   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience, we look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team This email was created with Wix.‌ Discover More

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.



Hi there!

I apologize for any confusion! We can absolutely accommodate a refund request. I just wanted to go over some other options with you first to see if you would be interested. 

At this time, I have flagged your order for a full refund of $409.98. Once we have an update on the status of your refund, we will follow up with an update and a copy of your refund receipt. 

If there is anything we can help you with in the meantime, please let us know!

Warm regards,

Sierra 

On Fri, Jan 23, 2026 at 8:38 AM Danielle Martin <martindani22@gmail.com> wrote:

Fork n Film, 

So I cannot get a full refund? It’s either the coupon or nothing? 

Sent from my iPhone

On Jan 17, 2026, at 8:56 AM, Fork Film <tempe@forknfilm.com> wrote:



Hello Dani!

Thank you for getting back to us! We are truly sorry for the cancellation, and we understand how disappointing it is, especially given the fact that you travelled 6 hours for the event. I would like to clarify that we attempted to reach you multiple times regarding the cancellation, but were unable to get ahold of you. 

I understand that you are from out of town and might not be interested in rescheduling right away, but I would love to offer you a 100% coupon credit for your tickets. This can be applied to any event in the future, no matter when it is. The coupon won't expire so you can hold onto it for as long as you need to until the perfect event becomes available. 

Take some time and think it over, and let me know if you are interested. I look forward to hearing back from you!

Warm regards,

Sierra

On Fri, Jan 16, 2026 at 6:51 PM Danielle Martin <martindani22@gmail.com> wrote:

Fork n’ Film,

Unfortunately I read this after we showed up to the Hilton at Cavasson. Very unfortunate due to the fact we drove 6+ hours to enjoy this experience. I’d like a full refund. 

Dani Kershaw

575-640-4901 

Sent from my iPhone

On Jan 12, 2026, at 2:29 PM, Fork n' Film Scottsdale <tempe@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend. Due to unforeseen circumstances the shows on January 16th & 17th have been cancelled. We understand this may be disappointing and we‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend.   Due to unforeseen circumstances the shows on January 16th & 17th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We're happy to change your reservation to one of the shows below. Just let us know which event you'd like to attend and we'll gladly follow up with you.   Ratatouille Lady and the Tramp Princess and the Frog Shrek Little Mermaid Alice in wonderland   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience, we look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team This email was created with Wix.‌ Discover More

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Sierra, 

Thank you! We appreciate it. 

Dani Kershaw 

Sent from my iPhone

On Jan 23, 2026, at 11:00 AM, Fork Film <tempe@forknfilm.com> wrote:



Hi there!

I apologize for any confusion! We can absolutely accommodate a refund request. I just wanted to go over some other options with you first to see if you would be interested. 

At this time, I have flagged your order for a full refund of $409.98. Once we have an update on the status of your refund, we will follow up with an update and a copy of your refund receipt. 

If there is anything we can help you with in the meantime, please let us know!

Warm regards,

Sierra 

On Fri, Jan 23, 2026 at 8:38 AM Danielle Martin <martindani22@gmail.com> wrote:

Fork n Film, 

So I cannot get a full refund? It’s either the coupon or nothing? 

Sent from my iPhone

On Jan 17, 2026, at 8:56 AM, Fork Film <tempe@forknfilm.com> wrote:



Hello Dani!

Thank you for getting back to us! We are truly sorry for the cancellation, and we understand how disappointing it is, especially given the fact that you travelled 6 hours for the event. I would like to clarify that we attempted to reach you multiple times regarding the cancellation, but were unable to get ahold of you. 

I understand that you are from out of town and might not be interested in rescheduling right away, but I would love to offer you a 100% coupon credit for your tickets. This can be applied to any event in the future, no matter when it is. The coupon won't expire so you can hold onto it for as long as you need to until the perfect event becomes available. 

Take some time and think it over, and let me know if you are interested. I look forward to hearing back from you!

Warm regards,

Sierra

On Fri, Jan 16, 2026 at 6:51 PM Danielle Martin <martindani22@gmail.com> wrote:

Fork n’ Film,

Unfortunately I read this after we showed up to the Hilton at Cavasson. Very unfortunate due to the fact we drove 6+ hours to enjoy this experience. I’d like a full refund. 

Dani Kershaw

575-640-4901 

Sent from my iPhone

On Jan 12, 2026, at 2:29 PM, Fork n' Film Scottsdale <tempe@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend. Due to unforeseen circumstances the shows on January 16th & 17th have been cancelled. We understand this may be disappointing and we‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend.   Due to unforeseen circumstances the shows on January 16th & 17th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We're happy to change your reservation to one of the shows below. Just let us know which event you'd like to attend and we'll gladly follow up with you.   Ratatouille Lady and the Tramp Princess and the Frog Shrek Little Mermaid Alice in wonderland   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience, we look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team This email was created with Wix.‌ Discover More

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.



Dear Dani,

Thank you for checking in. We wanted to provide an update on your refund. Refunds are being processed in the order they were received, but the process is taking longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.

While I can’t give you an exact date just yet, please know it’s a top priority for us and we are working on it. Once your refund has been processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out, we’re happy to help!

Warmly,

The Fork n' Film Team

On Thu, Jan 29, 2026 at 11:12 PM Danielle Martin <martindani22@gmail.com> wrote:

Fork n Film 

Can I have a receipt of my refund? My bank statements have showed no refund… 

Sent from my iPhone

On Jan 23, 2026, at 2:30 PM, Danielle Martin <martindani22@gmail.com> wrote:

Sierra, 

Thank you! We appreciate it. 

Dani Kershaw 

Sent from my iPhone

On Jan 23, 2026, at 11:00 AM, Fork Film <tempe@forknfilm.com> wrote:



Hi there!

I apologize for any confusion! We can absolutely accommodate a refund request. I just wanted to go over some other options with you first to see if you would be interested. 

At this time, I have flagged your order for a full refund of $409.98. Once we have an update on the status of your refund, we will follow up with an update and a copy of your refund receipt. 

If there is anything we can help you with in the meantime, please let us know!

Warm regards,

Sierra 

On Fri, Jan 23, 2026 at 8:38 AM Danielle Martin <martindani22@gmail.com> wrote:

Fork n Film, 

So I cannot get a full refund? It’s either the coupon or nothing? 

Sent from my iPhone

On Jan 17, 2026, at 8:56 AM, Fork Film <tempe@forknfilm.com> wrote:



Hello Dani!

Thank you for getting back to us! We are truly sorry for the cancellation, and we understand how disappointing it is, especially given the fact that you travelled 6 hours for the event. I would like to clarify that we attempted to reach you multiple times regarding the cancellation, but were unable to get ahold of you. 

I understand that you are from out of town and might not be interested in rescheduling right away, but I would love to offer you a 100% coupon credit for your tickets. This can be applied to any event in the future, no matter when it is. The coupon won't expire so you can hold onto it for as long as you need to until the perfect event becomes available. 

Take some time and think it over, and let me know if you are interested. I look forward to hearing back from you!

Warm regards,

Sierra

On Fri, Jan 16, 2026 at 6:51 PM Danielle Martin <martindani22@gmail.com> wrote:

Fork n’ Film,

Unfortunately I read this after we showed up to the Hilton at Cavasson. Very unfortunate due to the fact we drove 6+ hours to enjoy this experience. I’d like a full refund. 

Dani Kershaw

575-640-4901 

Sent from my iPhone

On Jan 12, 2026, at 2:29 PM, Fork n' Film Scottsdale <tempe@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend. Due to unforeseen circumstances the shows on January 16th & 17th have been cancelled. We understand this may be disappointing and we‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend.   Due to unforeseen circumstances the shows on January 16th & 17th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We're happy to change your reservation to one of the shows below. Just let us know which event you'd like to attend and we'll gladly follow up with you.   Ratatouille Lady and the Tramp Princess and the Frog Shrek Little Mermaid Alice in wonderland   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience, we look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team This email was created with Wix.‌ Discover More

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.



Hello Danielle,

Thank you again for your continued patience. We sincerely apologize for the delay and understand how frustrating it must be to wait longer than expected.

Refunds are being processed in the order they were received, and while we’re moving through them as quickly as possible, the volume has caused some unexpected delays. Please rest assured that your refund remains a top priority.

We’ll notify you as soon as it’s been completed and will include a copy of your refund receipt at that time.

Thank you again for your understanding and patience.

Warm Regards,

The Fork n’ Film Team

On Wed, Feb 18, 2026 at 8:17 AM Danielle Martin <martindani22@gmail.com> wrote:

Fork n Film,

I am still waiting on my refund and confirmation. I don’t understand why this is taking so long. 

Sent from my iPhone

On Jan 30, 2026, at 9:57 AM, Fork Film <tempe@forknfilm.com> wrote:



Dear Dani,

Thank you for checking in. We wanted to provide an update on your refund. Refunds are being processed in the order they were received, but the process is taking longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.

While I can’t give you an exact date just yet, please know it’s a top priority for us and we are working on it. Once your refund has been processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out, we’re happy to help!

Warmly,

The Fork n' Film Team

On Thu, Jan 29, 2026 at 11:12 PM Danielle Martin <martindani22@gmail.com> wrote:

Fork n Film 

Can I have a receipt of my refund? My bank statements have showed no refund… 

Sent from my iPhone

On Jan 23, 2026, at 2:30 PM, Danielle Martin <martindani22@gmail.com> wrote:

Sierra, 

Thank you! We appreciate it. 

Dani Kershaw 

Sent from my iPhone

On Jan 23, 2026, at 11:00 AM, Fork Film <tempe@forknfilm.com> wrote:



Hi there!

I apologize for any confusion! We can absolutely accommodate a refund request. I just wanted to go over some other options with you first to see if you would be interested. 

At this time, I have flagged your order for a full refund of $409.98. Once we have an update on the status of your refund, we will follow up with an update and a copy of your refund receipt. 

If there is anything we can help you with in the meantime, please let us know!

Warm regards,

Sierra 

On Fri, Jan 23, 2026 at 8:38 AM Danielle Martin <martindani22@gmail.com> wrote:

Fork n Film, 

So I cannot get a full refund? It’s either the coupon or nothing? 

Sent from my iPhone

On Jan 17, 2026, at 8:56 AM, Fork Film <tempe@forknfilm.com> wrote:



Hello Dani!

Thank you for getting back to us! We are truly sorry for the cancellation, and we understand how disappointing it is, especially given the fact that you travelled 6 hours for the event. I would like to clarify that we attempted to reach you multiple times regarding the cancellation, but were unable to get ahold of you. 

I understand that you are from out of town and might not be interested in rescheduling right away, but I would love to offer you a 100% coupon credit for your tickets. This can be applied to any event in the future, no matter when it is. The coupon won't expire so you can hold onto it for as long as you need to until the perfect event becomes available. 

Take some time and think it over, and let me know if you are interested. I look forward to hearing back from you!

Warm regards,

Sierra

On Fri, Jan 16, 2026 at 6:51 PM Danielle Martin <martindani22@gmail.com> wrote:

Fork n’ Film,

Unfortunately I read this after we showed up to the Hilton at Cavasson. Very unfortunate due to the fact we drove 6+ hours to enjoy this experience. I’d like a full refund. 

Dani Kershaw

575-640-4901 

Sent from my iPhone

On Jan 12, 2026, at 2:29 PM, Fork n' Film Scottsdale <tempe@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend. Due to unforeseen circumstances the shows on January 16th & 17th have been cancelled. We understand this may be disappointing and we‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend.   Due to unforeseen circumstances the shows on January 16th & 17th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We're happy to change your reservation to one of the shows below. Just let us know which event you'd like to attend and we'll gladly follow up with you.   Ratatouille Lady and the Tramp Princess and the Frog Shrek Little Mermaid Alice in wonderland   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience, we look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team This email was created with Wix.‌ Discover More

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

On Jan 17, 2026, at 8:56 AM, Fork Film <tempe@forknfilm.com> wrote: