Re: Important Information Regarding your Reservation!



Hi Brittani,

I hear you loud and clear, and I want to sincerely apologize. I completely understand why you are so frustrated - waiting three months for over $1,500 is beyond reasonable, and I am truly sorry that our previous updates haven't resulted in the funds reaching your account yet.

Please know that I am personally working on this right now. I am pushing this directly to our finance leadership to find out exactly where the disconnect is and why the prior "top priority" status didn't get this finalized.

I value your time and your background in customer service, so I know you understand the process - and I agree that this has taken far too long. I am committed to getting this resolved for you immediately.

I will reach out to you the very moment I have a concrete update or a confirmation receipt from our billing department.

Warm regards,

Sam

Customer Support

On Fri, Mar 13, 2026 at 4:25 PM Brittani J <bjcarter22@gmail.com> wrote:

Hi Sierra,

I haven’t heard back and it’s past 3 months that I’ve been waiting for the first refund. There were two events that were cancelled and I’m waiting for $1500+ dollars in my refunds. This is getting very ridiculous at this point. It does not take three months to issue a refund. I’ve worked in customer service. Every time I email you guys I just keep getting the runaround that somebody’s looking into it and somebody’s looking into it and nothing ever happens. They said they put me at the top of the priorities that was over a month ago and then you said you were going to reach out to management I never heard back. I’m not trying to be rude, but I’m extremely frustrated at this point.

Thank you,

Brittani Carter

On Feb 28, 2026, at 8:17 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hello Brittani,

I would like to thank you for continuing to check in with us regarding your refund. We understand how frustrating this is, and we truly apologize for how long it is taking. Three months is an unacceptable wait time, and I can assure you that we will resolve this. 

I have brought this to upper management's attention. They will reach out to you as soon as possible.

Best,

Sierra

On Fri, Feb 27, 2026 at 11:17 AM Brittani J <bjcarter22@gmail.com> wrote:

Hello, 

I wanted to follow up again as it has almost been 3 months now waiting in this refund. 

Thank you,

Brittani Carter

On Feb 10, 2026, at 10:19 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Brittani,

I apologize for the wait. We are still working to get through the current volume of requests as quickly as possible. Please be assured that you are on our priority list, and we will notify you as soon as the refunds for the Grinch and Beauty and the Beast events have been processed.

Thank you for your continued patience.

Best regards,

Alex

On Tue, Feb 10, 2026 at 6:56 AM Brittani J <bjcarter22@gmail.com> wrote:

Thank you, 

Is there any update on these refunds?

Thank you,

Brittani Carter

On Feb 5, 2026, at 1:00 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Brittani,

I completely understand your frustration, and I sincerely apologize for the continued delay. As soon as I receive an update from our billing department regarding both the Grinch and Beauty and the Beast refunds, I will let you know immediately.

Thank you for your patience.

Best regards,

Alex

On Wed, Feb 4, 2026 at 8:14 AM Brittani J <bjcarter22@gmail.com> wrote:

Thank you. I really appreciate your help. It is just a little frustrating between the two cancelled events that’s $1600 i am waiting to get back one I was told for the grinch was being processed for just about 2 months now. 

Thank you,

Brittani Carter

On Feb 2, 2026, at 1:31 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Brittani,

I apologize for the delay. I am currently waiting on communication from our billing department regarding your refund status. I will get back to you as soon as I have an update.

Best regards,

Alex

On Fri, Jan 30, 2026 at 5:28 PM Brittani J <bjcarter22@gmail.com> wrote:

Hi Liz. I wanted to follow up. I never heard back from you. 

Thank you,

Brittani Carter

On Jan 21, 2026, at 1:12 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Brittani,

I will connect with my team to check on the status of your refund for the Grinch event and see where we are in the process.

I will get back to you as soon as I have an update.

Best regards,

Liz

On Wed, Jan 21, 2026 at 11:41 AM Brittani J <bjcarter22@gmail.com> wrote:

Hello,

I wanted to follow up on the status of my refund from 12/8 for the cancelled grinch event? 

Thank you,

Brittani Carter

On Jan 16, 2026, at 5:25 AM, Brittani J <BjCarter22@gmail.com> wrote:

Thank you Liz. I appreciate you. I would like to continue with the refund at this time. Is there by chance any way I can check the status of my grinch refund. It was for the date of 12/6 and I had bought 5 tickets. They told me they were starting the process on 12/8. Please let me know if you need any more information from this one to check the status. 

Thank you,

Brittani Carter

On Jan 15, 2026, at 2:32 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Brittani,

I completely understand your frustration and I deeply apologize for the experience you’ve had. We are working very hard to prevent future cancellations, but we have hit a significant bump in our operations. Please keep in mind that we are still a small business, and our small team is currently managing all locations.

I have put you down for a full refund for this event. Because of the volume of requests our team is handling, it may take some time to process, but I have added your name to our priority list to speed things up as much as possible.

We would love the chance to make this up to you. If you change your mind and would like to reschedule instead, please let me know and I will handle that for you personally.

Thank you for your patience and for supporting our business.

Best regards,

Liz

On Thu, Jan 15, 2026 at 2:08 PM Brittani J <bjcarter22@gmail.com> wrote:

Hello Liz, 

I have not received any emails from you guys nor have I received any calls or voicemails saying that anything was canceled. My last two events with you guys have both been canceled two days prior to the event and I am extremely frustrated at this point. When I rescheduled this one from my nightmare before Christmas that was canceled in October, she  said it wouldn’t be canceled and everything should be worked out by January with the new locations. I am still waiting on my refund to be processed from the Grinch event that was just canceled last month. You guys said you were processing my refund on 12/8 and it is now 1/15 and I still haven’t seen that refund. It should not take over a month to process a refund. I would like a refund for this event. I do not want to reschedule again with your company. This is the third one in a row that I have been looking forward to that has gotten canceled. 

I know this is not your fault and this is on the company for not being prepared again,so I am sorry it this comes off a little rude but I am extremely disappointed and frustrated at this point. 

Thank you,

Brittani Carter

On Jan 15, 2026, at 10:42 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Brittani,

We previously sent an email and attempted to call you to inform you that the Beauty and the Beast event has been cancelled. We would like to discuss the next steps regarding your reservation.

Please let us know the best way to proceed.

Best regards,

Liz

On Thu, Jan 15, 2026 at 9:33 AM Brittani J <bjcarter22@gmail.com> wrote:

Hello, 

I wanted to follow up as it’s now Thursday and I still don’t have the address for the location of the beauty and the beast event. I haven’t heard back from my previous email I sent on Monday inquiring about it because it said the location information would be sent out a week prior and I haven’t received anything. 

Thank you,

Brittani Carter

On Jan 10, 2026, at 6:30 PM, Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:



Address:
To be determined, location will be sent 1 week prior.

Parking:
Paid parking is available onsite. Ride-sharing is also a great option!

Check-in:
Doors open 30 minutes before the time stated on your ticket. The movie begins promptly 30 minutes after doors open. For example, if your ticket says 6:30pm, please arrive no later than 6:00pm. Late arrivals after the movie starts will be turned away, and tickets are non-refundable. The ticket purchaser must be present with ID.

Seating:
Seating is pre-assigned at purchase and cannot be changed. If attending with others, please ensure tickets were booked together.

Dietary Restrictions:
Requests must be submitted at least 72 hours in advance to info@forknfilm.com

Special Accommodations:
Need a high chair or wheelchair access? Let us know in advance so we can assist.
We can’t wait to host you for an unforgettable experience!

Questions? Reach out at info@forknfilm.com. | 1/17/26 @ 6:30pm Beauty and the Beast: San Francisco | January 17, 2026, 6:30 – 8:30 PM | Location will be sent 1 week prior to event | Add to my Google Calendar | | ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Information Regarding your Reservation!  Address: To be determined, location will be sent 1 week prior. Parking: Paid parking is available onsite. Ride-sharing is also a great option! Check-in: Doors open 30 minutes before the time stated on your ticket. The movie begins promptly 30 minutes after doors open. For example, if your ticket says 6:30pm, please arrive no later than 6:00pm. Late arrivals after the movie starts will be turned away, and tickets are non-refundable. The ticket purchaser must be present with ID. Seating: Seating is pre-assigned at purchase and cannot be changed. If attending with others, please ensure tickets were booked together. Dietary Restrictions: Requests must be submitted at least 72 hours in advance to info@forknfilm.com Special Accommodations: Need a high chair or wheelchair access? Let us know in advance so we can assist. We can’t wait to host you for an unforgettable experience! Questions? Reach out at info@forknfilm.com.  1/17/26 @ 6:30pm Beauty and the Beast: San Francisco  January 17, 2026, 6:30 – 8:30 PM  Location will be sent 1 week prior to event  Learn more about this event Add to my Google Calendar

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.



Hi Brittani,

I hear you loud and clear, and I want to sincerely apologize. I completely understand why you are so frustrated - waiting three months for over $1,500 is beyond reasonable, and I am truly sorry that our previous updates haven't resulted in the funds reaching your account yet.

Please know that I am personally working on this right now. I am pushing this directly to our finance leadership to find out exactly where the disconnect is and why the prior "top priority" status didn't get this finalized.

I value your time and your background in customer service, so I know you understand the process - and I agree that this has taken far too long. I am committed to getting this resolved for you immediately.

I will reach out to you the very moment I have a concrete update or a confirmation receipt from our billing department.

Warm regards,

Sam

Customer Support

On Fri, Mar 13, 2026 at 4:25 PM Brittani J <bjcarter22@gmail.com> wrote:

Hi Sierra,

I haven’t heard back and it’s past 3 months that I’ve been waiting for the first refund. There were two events that were cancelled and I’m waiting for $1500+ dollars in my refunds. This is getting very ridiculous at this point. It does not take three months to issue a refund. I’ve worked in customer service. Every time I email you guys I just keep getting the runaround that somebody’s looking into it and somebody’s looking into it and nothing ever happens. They said they put me at the top of the priorities that was over a month ago and then you said you were going to reach out to management I never heard back. I’m not trying to be rude, but I’m extremely frustrated at this point.

Thank you,

Brittani Carter

On Feb 28, 2026, at 8:17 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hello Brittani,

I would like to thank you for continuing to check in with us regarding your refund. We understand how frustrating this is, and we truly apologize for how long it is taking. Three months is an unacceptable wait time, and I can assure you that we will resolve this. 

I have brought this to upper management's attention. They will reach out to you as soon as possible.

Best,

Sierra

On Fri, Feb 27, 2026 at 11:17 AM Brittani J <bjcarter22@gmail.com> wrote:

Hello, 

I wanted to follow up again as it has almost been 3 months now waiting in this refund. 

Thank you,

Brittani Carter

On Feb 10, 2026, at 10:19 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Brittani,

I apologize for the wait. We are still working to get through the current volume of requests as quickly as possible. Please be assured that you are on our priority list, and we will notify you as soon as the refunds for the Grinch and Beauty and the Beast events have been processed.

Thank you for your continued patience.

Best regards,

Alex

On Tue, Feb 10, 2026 at 6:56 AM Brittani J <bjcarter22@gmail.com> wrote:

Thank you, 

Is there any update on these refunds?

Thank you,

Brittani Carter

On Feb 5, 2026, at 1:00 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Brittani,

I completely understand your frustration, and I sincerely apologize for the continued delay. As soon as I receive an update from our billing department regarding both the Grinch and Beauty and the Beast refunds, I will let you know immediately.

Thank you for your patience.

Best regards,

Alex

On Wed, Feb 4, 2026 at 8:14 AM Brittani J <bjcarter22@gmail.com> wrote:

Thank you. I really appreciate your help. It is just a little frustrating between the two cancelled events that’s $1600 i am waiting to get back one I was told for the grinch was being processed for just about 2 months now. 

Thank you,

Brittani Carter

On Feb 2, 2026, at 1:31 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Brittani,

I apologize for the delay. I am currently waiting on communication from our billing department regarding your refund status. I will get back to you as soon as I have an update.

Best regards,

Alex

On Fri, Jan 30, 2026 at 5:28 PM Brittani J <bjcarter22@gmail.com> wrote:

Hi Liz. I wanted to follow up. I never heard back from you. 

Thank you,

Brittani Carter

On Jan 21, 2026, at 1:12 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Brittani,

I will connect with my team to check on the status of your refund for the Grinch event and see where we are in the process.

I will get back to you as soon as I have an update.

Best regards,

Liz

On Wed, Jan 21, 2026 at 11:41 AM Brittani J <bjcarter22@gmail.com> wrote:

Hello,

I wanted to follow up on the status of my refund from 12/8 for the cancelled grinch event? 

Thank you,

Brittani Carter

On Jan 16, 2026, at 5:25 AM, Brittani J <BjCarter22@gmail.com> wrote:

Thank you Liz. I appreciate you. I would like to continue with the refund at this time. Is there by chance any way I can check the status of my grinch refund. It was for the date of 12/6 and I had bought 5 tickets. They told me they were starting the process on 12/8. Please let me know if you need any more information from this one to check the status. 

Thank you,

Brittani Carter

On Jan 15, 2026, at 2:32 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Brittani,

I completely understand your frustration and I deeply apologize for the experience you’ve had. We are working very hard to prevent future cancellations, but we have hit a significant bump in our operations. Please keep in mind that we are still a small business, and our small team is currently managing all locations.

I have put you down for a full refund for this event. Because of the volume of requests our team is handling, it may take some time to process, but I have added your name to our priority list to speed things up as much as possible.

We would love the chance to make this up to you. If you change your mind and would like to reschedule instead, please let me know and I will handle that for you personally.

Thank you for your patience and for supporting our business.

Best regards,

Liz

On Thu, Jan 15, 2026 at 2:08 PM Brittani J <bjcarter22@gmail.com> wrote:

Hello Liz, 

I have not received any emails from you guys nor have I received any calls or voicemails saying that anything was canceled. My last two events with you guys have both been canceled two days prior to the event and I am extremely frustrated at this point. When I rescheduled this one from my nightmare before Christmas that was canceled in October, she  said it wouldn’t be canceled and everything should be worked out by January with the new locations. I am still waiting on my refund to be processed from the Grinch event that was just canceled last month. You guys said you were processing my refund on 12/8 and it is now 1/15 and I still haven’t seen that refund. It should not take over a month to process a refund. I would like a refund for this event. I do not want to reschedule again with your company. This is the third one in a row that I have been looking forward to that has gotten canceled. 

I know this is not your fault and this is on the company for not being prepared again,so I am sorry it this comes off a little rude but I am extremely disappointed and frustrated at this point. 

Thank you,

Brittani Carter

On Jan 15, 2026, at 10:42 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Brittani,

We previously sent an email and attempted to call you to inform you that the Beauty and the Beast event has been cancelled. We would like to discuss the next steps regarding your reservation.

Please let us know the best way to proceed.

Best regards,

Liz

On Thu, Jan 15, 2026 at 9:33 AM Brittani J <bjcarter22@gmail.com> wrote:

Hello, 

I wanted to follow up as it’s now Thursday and I still don’t have the address for the location of the beauty and the beast event. I haven’t heard back from my previous email I sent on Monday inquiring about it because it said the location information would be sent out a week prior and I haven’t received anything. 

Thank you,

Brittani Carter

On Jan 10, 2026, at 6:30 PM, Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:



Address:
To be determined, location will be sent 1 week prior.

Parking:
Paid parking is available onsite. Ride-sharing is also a great option!

Check-in:
Doors open 30 minutes before the time stated on your ticket. The movie begins promptly 30 minutes after doors open. For example, if your ticket says 6:30pm, please arrive no later than 6:00pm. Late arrivals after the movie starts will be turned away, and tickets are non-refundable. The ticket purchaser must be present with ID.

Seating:
Seating is pre-assigned at purchase and cannot be changed. If attending with others, please ensure tickets were booked together.

Dietary Restrictions:
Requests must be submitted at least 72 hours in advance to info@forknfilm.com

Special Accommodations:
Need a high chair or wheelchair access? Let us know in advance so we can assist.
We can’t wait to host you for an unforgettable experience!

Questions? Reach out at info@forknfilm.com. | 1/17/26 @ 6:30pm Beauty and the Beast: San Francisco | January 17, 2026, 6:30 – 8:30 PM | Location will be sent 1 week prior to event | Add to my Google Calendar | | ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Information Regarding your Reservation!  Address: To be determined, location will be sent 1 week prior. Parking: Paid parking is available onsite. Ride-sharing is also a great option! Check-in: Doors open 30 minutes before the time stated on your ticket. The movie begins promptly 30 minutes after doors open. For example, if your ticket says 6:30pm, please arrive no later than 6:00pm. Late arrivals after the movie starts will be turned away, and tickets are non-refundable. The ticket purchaser must be present with ID. Seating: Seating is pre-assigned at purchase and cannot be changed. If attending with others, please ensure tickets were booked together. Dietary Restrictions: Requests must be submitted at least 72 hours in advance to info@forknfilm.com Special Accommodations: Need a high chair or wheelchair access? Let us know in advance so we can assist. We can’t wait to host you for an unforgettable experience! Questions? Reach out at info@forknfilm.com.  1/17/26 @ 6:30pm Beauty and the Beast: San Francisco  January 17, 2026, 6:30 – 8:30 PM  Location will be sent 1 week prior to event  Learn more about this event Add to my Google Calendar

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.



Hi Brittani,

I hear you loud and clear, and I want to sincerely apologize. I completely understand why you are so frustrated - waiting three months for over $1,500 is beyond reasonable, and I am truly sorry that our previous updates haven't resulted in the funds reaching your account yet.

Please know that I am personally working on this right now. I am pushing this directly to our finance leadership to find out exactly where the disconnect is and why the prior "top priority" status didn't get this finalized.

I value your time and your background in customer service, so I know you understand the process - and I agree that this has taken far too long. I am committed to getting this resolved for you immediately.

I will reach out to you the very moment I have a concrete update or a confirmation receipt from our billing department.

Warm regards,

Sam

Customer Support

On Fri, Mar 13, 2026 at 4:25 PM Brittani J <bjcarter22@gmail.com> wrote:

Hi Sierra,

I haven’t heard back and it’s past 3 months that I’ve been waiting for the first refund. There were two events that were cancelled and I’m waiting for $1500+ dollars in my refunds. This is getting very ridiculous at this point. It does not take three months to issue a refund. I’ve worked in customer service. Every time I email you guys I just keep getting the runaround that somebody’s looking into it and somebody’s looking into it and nothing ever happens. They said they put me at the top of the priorities that was over a month ago and then you said you were going to reach out to management I never heard back. I’m not trying to be rude, but I’m extremely frustrated at this point.

Thank you,

Brittani Carter

On Feb 28, 2026, at 8:17 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hello Brittani,

I would like to thank you for continuing to check in with us regarding your refund. We understand how frustrating this is, and we truly apologize for how long it is taking. Three months is an unacceptable wait time, and I can assure you that we will resolve this. 

I have brought this to upper management's attention. They will reach out to you as soon as possible.

Best,

Sierra

On Fri, Feb 27, 2026 at 11:17 AM Brittani J <bjcarter22@gmail.com> wrote:

Hello, 

I wanted to follow up again as it has almost been 3 months now waiting in this refund. 

Thank you,

Brittani Carter

On Feb 10, 2026, at 10:19 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Brittani,

I apologize for the wait. We are still working to get through the current volume of requests as quickly as possible. Please be assured that you are on our priority list, and we will notify you as soon as the refunds for the Grinch and Beauty and the Beast events have been processed.

Thank you for your continued patience.

Best regards,

Alex

On Tue, Feb 10, 2026 at 6:56 AM Brittani J <bjcarter22@gmail.com> wrote:

Thank you, 

Is there any update on these refunds?

Thank you,

Brittani Carter

On Feb 5, 2026, at 1:00 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Brittani,

I completely understand your frustration, and I sincerely apologize for the continued delay. As soon as I receive an update from our billing department regarding both the Grinch and Beauty and the Beast refunds, I will let you know immediately.

Thank you for your patience.

Best regards,

Alex

On Wed, Feb 4, 2026 at 8:14 AM Brittani J <bjcarter22@gmail.com> wrote:

Thank you. I really appreciate your help. It is just a little frustrating between the two cancelled events that’s $1600 i am waiting to get back one I was told for the grinch was being processed for just about 2 months now. 

Thank you,

Brittani Carter

On Feb 2, 2026, at 1:31 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Brittani,

I apologize for the delay. I am currently waiting on communication from our billing department regarding your refund status. I will get back to you as soon as I have an update.

Best regards,

Alex

On Fri, Jan 30, 2026 at 5:28 PM Brittani J <bjcarter22@gmail.com> wrote:

Hi Liz. I wanted to follow up. I never heard back from you. 

Thank you,

Brittani Carter

On Jan 21, 2026, at 1:12 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Brittani,

I will connect with my team to check on the status of your refund for the Grinch event and see where we are in the process.

I will get back to you as soon as I have an update.

Best regards,

Liz

On Wed, Jan 21, 2026 at 11:41 AM Brittani J <bjcarter22@gmail.com> wrote:

Hello,

I wanted to follow up on the status of my refund from 12/8 for the cancelled grinch event? 

Thank you,

Brittani Carter

On Jan 16, 2026, at 5:25 AM, Brittani J <BjCarter22@gmail.com> wrote:

Thank you Liz. I appreciate you. I would like to continue with the refund at this time. Is there by chance any way I can check the status of my grinch refund. It was for the date of 12/6 and I had bought 5 tickets. They told me they were starting the process on 12/8. Please let me know if you need any more information from this one to check the status. 

Thank you,

Brittani Carter

On Jan 15, 2026, at 2:32 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Brittani,

I completely understand your frustration and I deeply apologize for the experience you’ve had. We are working very hard to prevent future cancellations, but we have hit a significant bump in our operations. Please keep in mind that we are still a small business, and our small team is currently managing all locations.

I have put you down for a full refund for this event. Because of the volume of requests our team is handling, it may take some time to process, but I have added your name to our priority list to speed things up as much as possible.

We would love the chance to make this up to you. If you change your mind and would like to reschedule instead, please let me know and I will handle that for you personally.

Thank you for your patience and for supporting our business.

Best regards,

Liz

On Thu, Jan 15, 2026 at 2:08 PM Brittani J <bjcarter22@gmail.com> wrote:

Hello Liz, 

I have not received any emails from you guys nor have I received any calls or voicemails saying that anything was canceled. My last two events with you guys have both been canceled two days prior to the event and I am extremely frustrated at this point. When I rescheduled this one from my nightmare before Christmas that was canceled in October, she  said it wouldn’t be canceled and everything should be worked out by January with the new locations. I am still waiting on my refund to be processed from the Grinch event that was just canceled last month. You guys said you were processing my refund on 12/8 and it is now 1/15 and I still haven’t seen that refund. It should not take over a month to process a refund. I would like a refund for this event. I do not want to reschedule again with your company. This is the third one in a row that I have been looking forward to that has gotten canceled. 

I know this is not your fault and this is on the company for not being prepared again,so I am sorry it this comes off a little rude but I am extremely disappointed and frustrated at this point. 

Thank you,

Brittani Carter

On Jan 15, 2026, at 10:42 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Brittani,

We previously sent an email and attempted to call you to inform you that the Beauty and the Beast event has been cancelled. We would like to discuss the next steps regarding your reservation.

Please let us know the best way to proceed.

Best regards,

Liz

On Thu, Jan 15, 2026 at 9:33 AM Brittani J <bjcarter22@gmail.com> wrote:

Hello, 

I wanted to follow up as it’s now Thursday and I still don’t have the address for the location of the beauty and the beast event. I haven’t heard back from my previous email I sent on Monday inquiring about it because it said the location information would be sent out a week prior and I haven’t received anything. 

Thank you,

Brittani Carter

On Jan 10, 2026, at 6:30 PM, Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:



Address:
To be determined, location will be sent 1 week prior.

Parking:
Paid parking is available onsite. Ride-sharing is also a great option!

Check-in:
Doors open 30 minutes before the time stated on your ticket. The movie begins promptly 30 minutes after doors open. For example, if your ticket says 6:30pm, please arrive no later than 6:00pm. Late arrivals after the movie starts will be turned away, and tickets are non-refundable. The ticket purchaser must be present with ID.

Seating:
Seating is pre-assigned at purchase and cannot be changed. If attending with others, please ensure tickets were booked together.

Dietary Restrictions:
Requests must be submitted at least 72 hours in advance to info@forknfilm.com

Special Accommodations:
Need a high chair or wheelchair access? Let us know in advance so we can assist.
We can’t wait to host you for an unforgettable experience!

Questions? Reach out at info@forknfilm.com. | 1/17/26 @ 6:30pm Beauty and the Beast: San Francisco | January 17, 2026, 6:30 – 8:30 PM | Location will be sent 1 week prior to event | Add to my Google Calendar | | ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Information Regarding your Reservation!  Address: To be determined, location will be sent 1 week prior. Parking: Paid parking is available onsite. Ride-sharing is also a great option! Check-in: Doors open 30 minutes before the time stated on your ticket. The movie begins promptly 30 minutes after doors open. For example, if your ticket says 6:30pm, please arrive no later than 6:00pm. Late arrivals after the movie starts will be turned away, and tickets are non-refundable. The ticket purchaser must be present with ID. Seating: Seating is pre-assigned at purchase and cannot be changed. If attending with others, please ensure tickets were booked together. Dietary Restrictions: Requests must be submitted at least 72 hours in advance to info@forknfilm.com Special Accommodations: Need a high chair or wheelchair access? Let us know in advance so we can assist. We can’t wait to host you for an unforgettable experience! Questions? Reach out at info@forknfilm.com.  1/17/26 @ 6:30pm Beauty and the Beast: San Francisco  January 17, 2026, 6:30 – 8:30 PM  Location will be sent 1 week prior to event  Learn more about this event Add to my Google Calendar

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.



Hi Brittani,

Thank you for reaching out again, and I want to start by saying I hear you loud and clear. I can only imagine how incredibly frustrating and exhausting it is to be chasing a refund of this size since December and January. Receiving the same repetitive responses without seeing any actual results is not the level of service we aim to provide, and I am so sorry that we have let you down.

Please know that I am personally taking hold of this right now. I am stepping away to speak directly with our billing department to find out exactly what the holdup is and to ensure this is finally moved past the "priority" status and into actual processing.

I understand that words don't mean much until the money is back in your account, but I am committed to staying on top of this until it is resolved. I will follow up with you as soon as I have a concrete update.

Warm regards,

Sam

Customer Support

On Sun, Apr 12, 2026 at 10:22 PM Brittani J <bjcarter22@gmail.com> wrote:

Hello,

I wanted to follow up AGAIN as I have once again not heard back or received my refund. It has been 4 months for the first event that was cancelled and 3 months for the second. It should not take this long to receive a refund. I am extremely frustrated and all anyone ever says is you will look into it or check with the billing department and then never follow up with me or respond back. This is not how you handle paying customers.

On Mon, Mar 16, 2026 at 12:46 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Brittani,

I hear you loud and clear, and I want to sincerely apologize. I completely understand why you are so frustrated - waiting three months for over $1,500 is beyond reasonable, and I am truly sorry that our previous updates haven't resulted in the funds reaching your account yet.

Please know that I am personally working on this right now. I am pushing this directly to our finance leadership to find out exactly where the disconnect is and why the prior "top priority" status didn't get this finalized.

I value your time and your background in customer service, so I know you understand the process - and I agree that this has taken far too long. I am committed to getting this resolved for you immediately.

I will reach out to you the very moment I have a concrete update or a confirmation receipt from our billing department.

Warm regards,

Sam

Customer Support

On Fri, Mar 13, 2026 at 4:25 PM Brittani J <bjcarter22@gmail.com> wrote:

Hi Sierra,

I haven’t heard back and it’s past 3 months that I’ve been waiting for the first refund. There were two events that were cancelled and I’m waiting for $1500+ dollars in my refunds. This is getting very ridiculous at this point. It does not take three months to issue a refund. I’ve worked in customer service. Every time I email you guys I just keep getting the runaround that somebody’s looking into it and somebody’s looking into it and nothing ever happens. They said they put me at the top of the priorities that was over a month ago and then you said you were going to reach out to management I never heard back. I’m not trying to be rude, but I’m extremely frustrated at this point.

Thank you,

Brittani Carter

On Feb 28, 2026, at 8:17 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hello Brittani,

I would like to thank you for continuing to check in with us regarding your refund. We understand how frustrating this is, and we truly apologize for how long it is taking. Three months is an unacceptable wait time, and I can assure you that we will resolve this. 

I have brought this to upper management's attention. They will reach out to you as soon as possible.

Best,

Sierra

On Fri, Feb 27, 2026 at 11:17 AM Brittani J <bjcarter22@gmail.com> wrote:

Hello, 

I wanted to follow up again as it has almost been 3 months now waiting in this refund. 

Thank you,

Brittani Carter

On Feb 10, 2026, at 10:19 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Brittani,

I apologize for the wait. We are still working to get through the current volume of requests as quickly as possible. Please be assured that you are on our priority list, and we will notify you as soon as the refunds for the Grinch and Beauty and the Beast events have been processed.

Thank you for your continued patience.

Best regards,

Alex

On Tue, Feb 10, 2026 at 6:56 AM Brittani J <bjcarter22@gmail.com> wrote:

Thank you, 

Is there any update on these refunds?

Thank you,

Brittani Carter

On Feb 5, 2026, at 1:00 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Brittani,

I completely understand your frustration, and I sincerely apologize for the continued delay. As soon as I receive an update from our billing department regarding both the Grinch and Beauty and the Beast refunds, I will let you know immediately.

Thank you for your patience.

Best regards,

Alex

On Wed, Feb 4, 2026 at 8:14 AM Brittani J <bjcarter22@gmail.com> wrote:

Thank you. I really appreciate your help. It is just a little frustrating between the two cancelled events that’s $1600 i am waiting to get back one I was told for the grinch was being processed for just about 2 months now. 

Thank you,

Brittani Carter

On Feb 2, 2026, at 1:31 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Brittani,

I apologize for the delay. I am currently waiting on communication from our billing department regarding your refund status. I will get back to you as soon as I have an update.

Best regards,

Alex

On Fri, Jan 30, 2026 at 5:28 PM Brittani J <bjcarter22@gmail.com> wrote:

Hi Liz. I wanted to follow up. I never heard back from you. 

Thank you,

Brittani Carter

On Jan 21, 2026, at 1:12 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Brittani,

I will connect with my team to check on the status of your refund for the Grinch event and see where we are in the process.

I will get back to you as soon as I have an update.

Best regards,

Liz

On Wed, Jan 21, 2026 at 11:41 AM Brittani J <bjcarter22@gmail.com> wrote:

Hello,

I wanted to follow up on the status of my refund from 12/8 for the cancelled grinch event? 

Thank you,

Brittani Carter

On Jan 16, 2026, at 5:25 AM, Brittani J <BjCarter22@gmail.com> wrote:

Thank you Liz. I appreciate you. I would like to continue with the refund at this time. Is there by chance any way I can check the status of my grinch refund. It was for the date of 12/6 and I had bought 5 tickets. They told me they were starting the process on 12/8. Please let me know if you need any more information from this one to check the status. 

Thank you,

Brittani Carter

On Jan 15, 2026, at 2:32 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Brittani,

I completely understand your frustration and I deeply apologize for the experience you’ve had. We are working very hard to prevent future cancellations, but we have hit a significant bump in our operations. Please keep in mind that we are still a small business, and our small team is currently managing all locations.

I have put you down for a full refund for this event. Because of the volume of requests our team is handling, it may take some time to process, but I have added your name to our priority list to speed things up as much as possible.

We would love the chance to make this up to you. If you change your mind and would like to reschedule instead, please let me know and I will handle that for you personally.

Thank you for your patience and for supporting our business.

Best regards,

Liz

On Thu, Jan 15, 2026 at 2:08 PM Brittani J <bjcarter22@gmail.com> wrote:

Hello Liz, 

I have not received any emails from you guys nor have I received any calls or voicemails saying that anything was canceled. My last two events with you guys have both been canceled two days prior to the event and I am extremely frustrated at this point. When I rescheduled this one from my nightmare before Christmas that was canceled in October, she  said it wouldn’t be canceled and everything should be worked out by January with the new locations. I am still waiting on my refund to be processed from the Grinch event that was just canceled last month. You guys said you were processing my refund on 12/8 and it is now 1/15 and I still haven’t seen that refund. It should not take over a month to process a refund. I would like a refund for this event. I do not want to reschedule again with your company. This is the third one in a row that I have been looking forward to that has gotten canceled. 

I know this is not your fault and this is on the company for not being prepared again,so I am sorry it this comes off a little rude but I am extremely disappointed and frustrated at this point. 

Thank you,

Brittani Carter

On Jan 15, 2026, at 10:42 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Brittani,

We previously sent an email and attempted to call you to inform you that the Beauty and the Beast event has been cancelled. We would like to discuss the next steps regarding your reservation.

Please let us know the best way to proceed.

Best regards,

Liz

On Thu, Jan 15, 2026 at 9:33 AM Brittani J <bjcarter22@gmail.com> wrote:

Hello, 

I wanted to follow up as it’s now Thursday and I still don’t have the address for the location of the beauty and the beast event. I haven’t heard back from my previous email I sent on Monday inquiring about it because it said the location information would be sent out a week prior and I haven’t received anything. 

Thank you,

Brittani Carter

On Jan 10, 2026, at 6:30 PM, Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:



Address:
To be determined, location will be sent 1 week prior.

Parking:
Paid parking is available onsite. Ride-sharing is also a great option!

Check-in:
Doors open 30 minutes before the time stated on your ticket. The movie begins promptly 30 minutes after doors open. For example, if your ticket says 6:30pm, please arrive no later than 6:00pm. Late arrivals after the movie starts will be turned away, and tickets are non-refundable. The ticket purchaser must be present with ID.

Seating:
Seating is pre-assigned at purchase and cannot be changed. If attending with others, please ensure tickets were booked together.

Dietary Restrictions:
Requests must be submitted at least 72 hours in advance to info@forknfilm.com

Special Accommodations:
Need a high chair or wheelchair access? Let us know in advance so we can assist.
We can’t wait to host you for an unforgettable experience!

Questions? Reach out at info@forknfilm.com. | 1/17/26 @ 6:30pm Beauty and the Beast: San Francisco | January 17, 2026, 6:30 – 8:30 PM | Location will be sent 1 week prior to event | Add to my Google Calendar | | ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Information Regarding your Reservation!  Address: To be determined, location will be sent 1 week prior. Parking: Paid parking is available onsite. Ride-sharing is also a great option! Check-in: Doors open 30 minutes before the time stated on your ticket. The movie begins promptly 30 minutes after doors open. For example, if your ticket says 6:30pm, please arrive no later than 6:00pm. Late arrivals after the movie starts will be turned away, and tickets are non-refundable. The ticket purchaser must be present with ID. Seating: Seating is pre-assigned at purchase and cannot be changed. If attending with others, please ensure tickets were booked together. Dietary Restrictions: Requests must be submitted at least 72 hours in advance to info@forknfilm.com Special Accommodations: Need a high chair or wheelchair access? Let us know in advance so we can assist. We can’t wait to host you for an unforgettable experience! Questions? Reach out at info@forknfilm.com.  1/17/26 @ 6:30pm Beauty and the Beast: San Francisco  January 17, 2026, 6:30 – 8:30 PM  Location will be sent 1 week prior to event  Learn more about this event Add to my Google Calendar

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.



Hi Brittani,

Thank you for reaching out again, and I want to start by saying I hear you loud and clear. I can only imagine how incredibly frustrating and exhausting it is to be chasing a refund of this size since December and January. Receiving the same repetitive responses without seeing any actual results is not the level of service we aim to provide, and I am so sorry that we have let you down.

Please know that I am personally taking hold of this right now. I am stepping away to speak directly with our billing department to find out exactly what the holdup is and to ensure this is finally moved past the "priority" status and into actual processing.

I understand that words don't mean much until the money is back in your account, but I am committed to staying on top of this until it is resolved. I will follow up with you as soon as I have a concrete update.

Warm regards,

Sam

Customer Support

On Sun, Apr 12, 2026 at 10:22 PM Brittani J <bjcarter22@gmail.com> wrote:

Hello,

I wanted to follow up AGAIN as I have once again not heard back or received my refund. It has been 4 months for the first event that was cancelled and 3 months for the second. It should not take this long to receive a refund. I am extremely frustrated and all anyone ever says is you will look into it or check with the billing department and then never follow up with me or respond back. This is not how you handle paying customers.

On Mon, Mar 16, 2026 at 12:46 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Brittani,

I hear you loud and clear, and I want to sincerely apologize. I completely understand why you are so frustrated - waiting three months for over $1,500 is beyond reasonable, and I am truly sorry that our previous updates haven't resulted in the funds reaching your account yet.

Please know that I am personally working on this right now. I am pushing this directly to our finance leadership to find out exactly where the disconnect is and why the prior "top priority" status didn't get this finalized.

I value your time and your background in customer service, so I know you understand the process - and I agree that this has taken far too long. I am committed to getting this resolved for you immediately.

I will reach out to you the very moment I have a concrete update or a confirmation receipt from our billing department.

Warm regards,

Sam

Customer Support

On Fri, Mar 13, 2026 at 4:25 PM Brittani J <bjcarter22@gmail.com> wrote:

Hi Sierra,

I haven’t heard back and it’s past 3 months that I’ve been waiting for the first refund. There were two events that were cancelled and I’m waiting for $1500+ dollars in my refunds. This is getting very ridiculous at this point. It does not take three months to issue a refund. I’ve worked in customer service. Every time I email you guys I just keep getting the runaround that somebody’s looking into it and somebody’s looking into it and nothing ever happens. They said they put me at the top of the priorities that was over a month ago and then you said you were going to reach out to management I never heard back. I’m not trying to be rude, but I’m extremely frustrated at this point.

Thank you,

Brittani Carter

On Feb 28, 2026, at 8:17 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hello Brittani,

I would like to thank you for continuing to check in with us regarding your refund. We understand how frustrating this is, and we truly apologize for how long it is taking. Three months is an unacceptable wait time, and I can assure you that we will resolve this. 

I have brought this to upper management's attention. They will reach out to you as soon as possible.

Best,

Sierra

On Fri, Feb 27, 2026 at 11:17 AM Brittani J <bjcarter22@gmail.com> wrote:

Hello, 

I wanted to follow up again as it has almost been 3 months now waiting in this refund. 

Thank you,

Brittani Carter

On Feb 10, 2026, at 10:19 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Brittani,

I apologize for the wait. We are still working to get through the current volume of requests as quickly as possible. Please be assured that you are on our priority list, and we will notify you as soon as the refunds for the Grinch and Beauty and the Beast events have been processed.

Thank you for your continued patience.

Best regards,

Alex

On Tue, Feb 10, 2026 at 6:56 AM Brittani J <bjcarter22@gmail.com> wrote:

Thank you, 

Is there any update on these refunds?

Thank you,

Brittani Carter

On Feb 5, 2026, at 1:00 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Brittani,

I completely understand your frustration, and I sincerely apologize for the continued delay. As soon as I receive an update from our billing department regarding both the Grinch and Beauty and the Beast refunds, I will let you know immediately.

Thank you for your patience.

Best regards,

Alex

On Wed, Feb 4, 2026 at 8:14 AM Brittani J <bjcarter22@gmail.com> wrote:

Thank you. I really appreciate your help. It is just a little frustrating between the two cancelled events that’s $1600 i am waiting to get back one I was told for the grinch was being processed for just about 2 months now. 

Thank you,

Brittani Carter

On Feb 2, 2026, at 1:31 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Brittani,

I apologize for the delay. I am currently waiting on communication from our billing department regarding your refund status. I will get back to you as soon as I have an update.

Best regards,

Alex

On Fri, Jan 30, 2026 at 5:28 PM Brittani J <bjcarter22@gmail.com> wrote:

Hi Liz. I wanted to follow up. I never heard back from you. 

Thank you,

Brittani Carter

On Jan 21, 2026, at 1:12 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Brittani,

I will connect with my team to check on the status of your refund for the Grinch event and see where we are in the process.

I will get back to you as soon as I have an update.

Best regards,

Liz

On Wed, Jan 21, 2026 at 11:41 AM Brittani J <bjcarter22@gmail.com> wrote:

Hello,

I wanted to follow up on the status of my refund from 12/8 for the cancelled grinch event? 

Thank you,

Brittani Carter

On Jan 16, 2026, at 5:25 AM, Brittani J <BjCarter22@gmail.com> wrote:

Thank you Liz. I appreciate you. I would like to continue with the refund at this time. Is there by chance any way I can check the status of my grinch refund. It was for the date of 12/6 and I had bought 5 tickets. They told me they were starting the process on 12/8. Please let me know if you need any more information from this one to check the status. 

Thank you,

Brittani Carter

On Jan 15, 2026, at 2:32 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Brittani,

I completely understand your frustration and I deeply apologize for the experience you’ve had. We are working very hard to prevent future cancellations, but we have hit a significant bump in our operations. Please keep in mind that we are still a small business, and our small team is currently managing all locations.

I have put you down for a full refund for this event. Because of the volume of requests our team is handling, it may take some time to process, but I have added your name to our priority list to speed things up as much as possible.

We would love the chance to make this up to you. If you change your mind and would like to reschedule instead, please let me know and I will handle that for you personally.

Thank you for your patience and for supporting our business.

Best regards,

Liz

On Thu, Jan 15, 2026 at 2:08 PM Brittani J <bjcarter22@gmail.com> wrote:

Hello Liz, 

I have not received any emails from you guys nor have I received any calls or voicemails saying that anything was canceled. My last two events with you guys have both been canceled two days prior to the event and I am extremely frustrated at this point. When I rescheduled this one from my nightmare before Christmas that was canceled in October, she  said it wouldn’t be canceled and everything should be worked out by January with the new locations. I am still waiting on my refund to be processed from the Grinch event that was just canceled last month. You guys said you were processing my refund on 12/8 and it is now 1/15 and I still haven’t seen that refund. It should not take over a month to process a refund. I would like a refund for this event. I do not want to reschedule again with your company. This is the third one in a row that I have been looking forward to that has gotten canceled. 

I know this is not your fault and this is on the company for not being prepared again,so I am sorry it this comes off a little rude but I am extremely disappointed and frustrated at this point. 

Thank you,

Brittani Carter

On Jan 15, 2026, at 10:42 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Brittani,

We previously sent an email and attempted to call you to inform you that the Beauty and the Beast event has been cancelled. We would like to discuss the next steps regarding your reservation.

Please let us know the best way to proceed.

Best regards,

Liz

On Thu, Jan 15, 2026 at 9:33 AM Brittani J <bjcarter22@gmail.com> wrote:

Hello, 

I wanted to follow up as it’s now Thursday and I still don’t have the address for the location of the beauty and the beast event. I haven’t heard back from my previous email I sent on Monday inquiring about it because it said the location information would be sent out a week prior and I haven’t received anything. 

Thank you,

Brittani Carter

On Jan 10, 2026, at 6:30 PM, Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:



Address:
To be determined, location will be sent 1 week prior.

Parking:
Paid parking is available onsite. Ride-sharing is also a great option!

Check-in:
Doors open 30 minutes before the time stated on your ticket. The movie begins promptly 30 minutes after doors open. For example, if your ticket says 6:30pm, please arrive no later than 6:00pm. Late arrivals after the movie starts will be turned away, and tickets are non-refundable. The ticket purchaser must be present with ID.

Seating:
Seating is pre-assigned at purchase and cannot be changed. If attending with others, please ensure tickets were booked together.

Dietary Restrictions:
Requests must be submitted at least 72 hours in advance to info@forknfilm.com

Special Accommodations:
Need a high chair or wheelchair access? Let us know in advance so we can assist.
We can’t wait to host you for an unforgettable experience!

Questions? Reach out at info@forknfilm.com. | 1/17/26 @ 6:30pm Beauty and the Beast: San Francisco | January 17, 2026, 6:30 – 8:30 PM | Location will be sent 1 week prior to event | Add to my Google Calendar | | ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Information Regarding your Reservation!  Address: To be determined, location will be sent 1 week prior. Parking: Paid parking is available onsite. Ride-sharing is also a great option! Check-in: Doors open 30 minutes before the time stated on your ticket. The movie begins promptly 30 minutes after doors open. For example, if your ticket says 6:30pm, please arrive no later than 6:00pm. Late arrivals after the movie starts will be turned away, and tickets are non-refundable. The ticket purchaser must be present with ID. Seating: Seating is pre-assigned at purchase and cannot be changed. If attending with others, please ensure tickets were booked together. Dietary Restrictions: Requests must be submitted at least 72 hours in advance to info@forknfilm.com Special Accommodations: Need a high chair or wheelchair access? Let us know in advance so we can assist. We can’t wait to host you for an unforgettable experience! Questions? Reach out at info@forknfilm.com.  1/17/26 @ 6:30pm Beauty and the Beast: San Francisco  January 17, 2026, 6:30 – 8:30 PM  Location will be sent 1 week prior to event  Learn more about this event Add to my Google Calendar

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.



Hi Brittani,

Thank you for following up here. I am so incredibly sorry for the delay and for the frustration this has caused you. Please know that it is never our intention to make you feel as though your concerns are being overlooked.

Your refund has been escalated for manual processing. We are a very small team working through these as quickly as possible. I will follow up with you directly the moment this is finished on our end so you have confirmation that it is complete.

Thank you very much for your patience while we get this resolved for you!

Warm regards,
Sam
Customer Support

On Tue, May 5, 2026 at 9:03 AM Brittani J <bjcarter22@gmail.com> wrote:

Hello, 

I wanted to follow up again as I have not heard back and it’s been over two weeks since the last message from you guys saying you were gonna make it a priority again. And it is now six months that I’ve been waiting for my refund. 

Thank you,

Brittani Carter

On Apr 16, 2026, at 9:10 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Brittani,

Thank you for reaching out again, and I want to start by saying I hear you loud and clear. I can only imagine how incredibly frustrating and exhausting it is to be chasing a refund of this size since December and January. Receiving the same repetitive responses without seeing any actual results is not the level of service we aim to provide, and I am so sorry that we have let you down.

Please know that I am personally taking hold of this right now. I am stepping away to speak directly with our billing department to find out exactly what the holdup is and to ensure this is finally moved past the "priority" status and into actual processing.

I understand that words don't mean much until the money is back in your account, but I am committed to staying on top of this until it is resolved. I will follow up with you as soon as I have a concrete update.

Warm regards,

Sam

Customer Support

On Sun, Apr 12, 2026 at 10:22 PM Brittani J <bjcarter22@gmail.com> wrote:

Hello,

I wanted to follow up AGAIN as I have once again not heard back or received my refund. It has been 4 months for the first event that was cancelled and 3 months for the second. It should not take this long to receive a refund. I am extremely frustrated and all anyone ever says is you will look into it or check with the billing department and then never follow up with me or respond back. This is not how you handle paying customers.

On Mon, Mar 16, 2026 at 12:46 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Brittani,

I hear you loud and clear, and I want to sincerely apologize. I completely understand why you are so frustrated - waiting three months for over $1,500 is beyond reasonable, and I am truly sorry that our previous updates haven't resulted in the funds reaching your account yet.

Please know that I am personally working on this right now. I am pushing this directly to our finance leadership to find out exactly where the disconnect is and why the prior "top priority" status didn't get this finalized.

I value your time and your background in customer service, so I know you understand the process - and I agree that this has taken far too long. I am committed to getting this resolved for you immediately.

I will reach out to you the very moment I have a concrete update or a confirmation receipt from our billing department.

Warm regards,

Sam

Customer Support

On Fri, Mar 13, 2026 at 4:25 PM Brittani J <bjcarter22@gmail.com> wrote:

Hi Sierra,

I haven’t heard back and it’s past 3 months that I’ve been waiting for the first refund. There were two events that were cancelled and I’m waiting for $1500+ dollars in my refunds. This is getting very ridiculous at this point. It does not take three months to issue a refund. I’ve worked in customer service. Every time I email you guys I just keep getting the runaround that somebody’s looking into it and somebody’s looking into it and nothing ever happens. They said they put me at the top of the priorities that was over a month ago and then you said you were going to reach out to management I never heard back. I’m not trying to be rude, but I’m extremely frustrated at this point.

Thank you,

Brittani Carter

On Feb 28, 2026, at 8:17 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hello Brittani,

I would like to thank you for continuing to check in with us regarding your refund. We understand how frustrating this is, and we truly apologize for how long it is taking. Three months is an unacceptable wait time, and I can assure you that we will resolve this. 

I have brought this to upper management's attention. They will reach out to you as soon as possible.

Best,

Sierra

On Fri, Feb 27, 2026 at 11:17 AM Brittani J <bjcarter22@gmail.com> wrote:

Hello, 

I wanted to follow up again as it has almost been 3 months now waiting in this refund. 

Thank you,

Brittani Carter

On Feb 10, 2026, at 10:19 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Brittani,

I apologize for the wait. We are still working to get through the current volume of requests as quickly as possible. Please be assured that you are on our priority list, and we will notify you as soon as the refunds for the Grinch and Beauty and the Beast events have been processed.

Thank you for your continued patience.

Best regards,

Alex

On Tue, Feb 10, 2026 at 6:56 AM Brittani J <bjcarter22@gmail.com> wrote:

Thank you, 

Is there any update on these refunds?

Thank you,

Brittani Carter

On Feb 5, 2026, at 1:00 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Brittani,

I completely understand your frustration, and I sincerely apologize for the continued delay. As soon as I receive an update from our billing department regarding both the Grinch and Beauty and the Beast refunds, I will let you know immediately.

Thank you for your patience.

Best regards,

Alex

On Wed, Feb 4, 2026 at 8:14 AM Brittani J <bjcarter22@gmail.com> wrote:

Thank you. I really appreciate your help. It is just a little frustrating between the two cancelled events that’s $1600 i am waiting to get back one I was told for the grinch was being processed for just about 2 months now. 

Thank you,

Brittani Carter

On Feb 2, 2026, at 1:31 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Brittani,

I apologize for the delay. I am currently waiting on communication from our billing department regarding your refund status. I will get back to you as soon as I have an update.

Best regards,

Alex

On Fri, Jan 30, 2026 at 5:28 PM Brittani J <bjcarter22@gmail.com> wrote:

Hi Liz. I wanted to follow up. I never heard back from you. 

Thank you,

Brittani Carter

On Jan 21, 2026, at 1:12 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Brittani,

I will connect with my team to check on the status of your refund for the Grinch event and see where we are in the process.

I will get back to you as soon as I have an update.

Best regards,

Liz

On Wed, Jan 21, 2026 at 11:41 AM Brittani J <bjcarter22@gmail.com> wrote:

Hello,

I wanted to follow up on the status of my refund from 12/8 for the cancelled grinch event? 

Thank you,

Brittani Carter

On Jan 16, 2026, at 5:25 AM, Brittani J <BjCarter22@gmail.com> wrote:

Thank you Liz. I appreciate you. I would like to continue with the refund at this time. Is there by chance any way I can check the status of my grinch refund. It was for the date of 12/6 and I had bought 5 tickets. They told me they were starting the process on 12/8. Please let me know if you need any more information from this one to check the status. 

Thank you,

Brittani Carter

On Jan 15, 2026, at 2:32 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Brittani,

I completely understand your frustration and I deeply apologize for the experience you’ve had. We are working very hard to prevent future cancellations, but we have hit a significant bump in our operations. Please keep in mind that we are still a small business, and our small team is currently managing all locations.

I have put you down for a full refund for this event. Because of the volume of requests our team is handling, it may take some time to process, but I have added your name to our priority list to speed things up as much as possible.

We would love the chance to make this up to you. If you change your mind and would like to reschedule instead, please let me know and I will handle that for you personally.

Thank you for your patience and for supporting our business.

Best regards,

Liz

On Thu, Jan 15, 2026 at 2:08 PM Brittani J <bjcarter22@gmail.com> wrote:

Hello Liz, 

I have not received any emails from you guys nor have I received any calls or voicemails saying that anything was canceled. My last two events with you guys have both been canceled two days prior to the event and I am extremely frustrated at this point. When I rescheduled this one from my nightmare before Christmas that was canceled in October, she  said it wouldn’t be canceled and everything should be worked out by January with the new locations. I am still waiting on my refund to be processed from the Grinch event that was just canceled last month. You guys said you were processing my refund on 12/8 and it is now 1/15 and I still haven’t seen that refund. It should not take over a month to process a refund. I would like a refund for this event. I do not want to reschedule again with your company. This is the third one in a row that I have been looking forward to that has gotten canceled. 

I know this is not your fault and this is on the company for not being prepared again,so I am sorry it this comes off a little rude but I am extremely disappointed and frustrated at this point. 

Thank you,

Brittani Carter

On Jan 15, 2026, at 10:42 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Brittani,

We previously sent an email and attempted to call you to inform you that the Beauty and the Beast event has been cancelled. We would like to discuss the next steps regarding your reservation.

Please let us know the best way to proceed.

Best regards,

Liz

On Thu, Jan 15, 2026 at 9:33 AM Brittani J <bjcarter22@gmail.com> wrote:

Hello, 

I wanted to follow up as it’s now Thursday and I still don’t have the address for the location of the beauty and the beast event. I haven’t heard back from my previous email I sent on Monday inquiring about it because it said the location information would be sent out a week prior and I haven’t received anything. 

Thank you,

Brittani Carter

On Jan 10, 2026, at 6:30 PM, Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:



Address:
To be determined, location will be sent 1 week prior.

Parking:
Paid parking is available onsite. Ride-sharing is also a great option!

Check-in:
Doors open 30 minutes before the time stated on your ticket. The movie begins promptly 30 minutes after doors open. For example, if your ticket says 6:30pm, please arrive no later than 6:00pm. Late arrivals after the movie starts will be turned away, and tickets are non-refundable. The ticket purchaser must be present with ID.

Seating:
Seating is pre-assigned at purchase and cannot be changed. If attending with others, please ensure tickets were booked together.

Dietary Restrictions:
Requests must be submitted at least 72 hours in advance to info@forknfilm.com

Special Accommodations:
Need a high chair or wheelchair access? Let us know in advance so we can assist.
We can’t wait to host you for an unforgettable experience!

Questions? Reach out at info@forknfilm.com. | 1/17/26 @ 6:30pm Beauty and the Beast: San Francisco | January 17, 2026, 6:30 – 8:30 PM | Location will be sent 1 week prior to event | Add to my Google Calendar | | ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Information Regarding your Reservation!  Address: To be determined, location will be sent 1 week prior. Parking: Paid parking is available onsite. Ride-sharing is also a great option! Check-in: Doors open 30 minutes before the time stated on your ticket. The movie begins promptly 30 minutes after doors open. For example, if your ticket says 6:30pm, please arrive no later than 6:00pm. Late arrivals after the movie starts will be turned away, and tickets are non-refundable. The ticket purchaser must be present with ID. Seating: Seating is pre-assigned at purchase and cannot be changed. If attending with others, please ensure tickets were booked together. Dietary Restrictions: Requests must be submitted at least 72 hours in advance to info@forknfilm.com Special Accommodations: Need a high chair or wheelchair access? Let us know in advance so we can assist. We can’t wait to host you for an unforgettable experience! Questions? Reach out at info@forknfilm.com.  1/17/26 @ 6:30pm Beauty and the Beast: San Francisco  January 17, 2026, 6:30 – 8:30 PM  Location will be sent 1 week prior to event  Learn more about this event Add to my Google Calendar

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Thank you Sam. 

Thank you,

Brittani Carter

On May 8, 2026, at 2:29 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Brittani,

Thank you for following up here. I am so incredibly sorry for the delay and for the frustration this has caused you. Please know that it is never our intention to make you feel as though your concerns are being overlooked.

Your refund has been escalated for manual processing. We are a very small team working through these as quickly as possible. I will follow up with you directly the moment this is finished on our end so you have confirmation that it is complete.

Thank you very much for your patience while we get this resolved for you!

Warm regards,
Sam
Customer Support

On Tue, May 5, 2026 at 9:03 AM Brittani J <bjcarter22@gmail.com> wrote:

Hello, 

I wanted to follow up again as I have not heard back and it’s been over two weeks since the last message from you guys saying you were gonna make it a priority again. And it is now six months that I’ve been waiting for my refund. 

Thank you,

Brittani Carter

On Apr 16, 2026, at 9:10 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Brittani,

Thank you for reaching out again, and I want to start by saying I hear you loud and clear. I can only imagine how incredibly frustrating and exhausting it is to be chasing a refund of this size since December and January. Receiving the same repetitive responses without seeing any actual results is not the level of service we aim to provide, and I am so sorry that we have let you down.

Please know that I am personally taking hold of this right now. I am stepping away to speak directly with our billing department to find out exactly what the holdup is and to ensure this is finally moved past the "priority" status and into actual processing.

I understand that words don't mean much until the money is back in your account, but I am committed to staying on top of this until it is resolved. I will follow up with you as soon as I have a concrete update.

Warm regards,

Sam

Customer Support

On Sun, Apr 12, 2026 at 10:22 PM Brittani J <bjcarter22@gmail.com> wrote:

Hello,

I wanted to follow up AGAIN as I have once again not heard back or received my refund. It has been 4 months for the first event that was cancelled and 3 months for the second. It should not take this long to receive a refund. I am extremely frustrated and all anyone ever says is you will look into it or check with the billing department and then never follow up with me or respond back. This is not how you handle paying customers.

On Mon, Mar 16, 2026 at 12:46 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Brittani,

I hear you loud and clear, and I want to sincerely apologize. I completely understand why you are so frustrated - waiting three months for over $1,500 is beyond reasonable, and I am truly sorry that our previous updates haven't resulted in the funds reaching your account yet.

Please know that I am personally working on this right now. I am pushing this directly to our finance leadership to find out exactly where the disconnect is and why the prior "top priority" status didn't get this finalized.

I value your time and your background in customer service, so I know you understand the process - and I agree that this has taken far too long. I am committed to getting this resolved for you immediately.

I will reach out to you the very moment I have a concrete update or a confirmation receipt from our billing department.

Warm regards,

Sam

Customer Support

On Fri, Mar 13, 2026 at 4:25 PM Brittani J <bjcarter22@gmail.com> wrote:

Hi Sierra,

I haven’t heard back and it’s past 3 months that I’ve been waiting for the first refund. There were two events that were cancelled and I’m waiting for $1500+ dollars in my refunds. This is getting very ridiculous at this point. It does not take three months to issue a refund. I’ve worked in customer service. Every time I email you guys I just keep getting the runaround that somebody’s looking into it and somebody’s looking into it and nothing ever happens. They said they put me at the top of the priorities that was over a month ago and then you said you were going to reach out to management I never heard back. I’m not trying to be rude, but I’m extremely frustrated at this point.

Thank you,

Brittani Carter

On Feb 28, 2026, at 8:17 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hello Brittani,

I would like to thank you for continuing to check in with us regarding your refund. We understand how frustrating this is, and we truly apologize for how long it is taking. Three months is an unacceptable wait time, and I can assure you that we will resolve this. 

I have brought this to upper management's attention. They will reach out to you as soon as possible.

Best,

Sierra

On Fri, Feb 27, 2026 at 11:17 AM Brittani J <bjcarter22@gmail.com> wrote:

Hello, 

I wanted to follow up again as it has almost been 3 months now waiting in this refund. 

Thank you,

Brittani Carter

On Feb 10, 2026, at 10:19 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Brittani,

I apologize for the wait. We are still working to get through the current volume of requests as quickly as possible. Please be assured that you are on our priority list, and we will notify you as soon as the refunds for the Grinch and Beauty and the Beast events have been processed.

Thank you for your continued patience.

Best regards,

Alex

On Tue, Feb 10, 2026 at 6:56 AM Brittani J <bjcarter22@gmail.com> wrote:

Thank you, 

Is there any update on these refunds?

Thank you,

Brittani Carter

On Feb 5, 2026, at 1:00 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Brittani,

I completely understand your frustration, and I sincerely apologize for the continued delay. As soon as I receive an update from our billing department regarding both the Grinch and Beauty and the Beast refunds, I will let you know immediately.

Thank you for your patience.

Best regards,

Alex

On Wed, Feb 4, 2026 at 8:14 AM Brittani J <bjcarter22@gmail.com> wrote:

Thank you. I really appreciate your help. It is just a little frustrating between the two cancelled events that’s $1600 i am waiting to get back one I was told for the grinch was being processed for just about 2 months now. 

Thank you,

Brittani Carter

On Feb 2, 2026, at 1:31 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Brittani,

I apologize for the delay. I am currently waiting on communication from our billing department regarding your refund status. I will get back to you as soon as I have an update.

Best regards,

Alex

On Fri, Jan 30, 2026 at 5:28 PM Brittani J <bjcarter22@gmail.com> wrote:

Hi Liz. I wanted to follow up. I never heard back from you. 

Thank you,

Brittani Carter

On Jan 21, 2026, at 1:12 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Brittani,

I will connect with my team to check on the status of your refund for the Grinch event and see where we are in the process.

I will get back to you as soon as I have an update.

Best regards,

Liz

On Wed, Jan 21, 2026 at 11:41 AM Brittani J <bjcarter22@gmail.com> wrote:

Hello,

I wanted to follow up on the status of my refund from 12/8 for the cancelled grinch event? 

Thank you,

Brittani Carter

On Jan 16, 2026, at 5:25 AM, Brittani J <BjCarter22@gmail.com> wrote:

Thank you Liz. I appreciate you. I would like to continue with the refund at this time. Is there by chance any way I can check the status of my grinch refund. It was for the date of 12/6 and I had bought 5 tickets. They told me they were starting the process on 12/8. Please let me know if you need any more information from this one to check the status. 

Thank you,

Brittani Carter

On Jan 15, 2026, at 2:32 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Brittani,

I completely understand your frustration and I deeply apologize for the experience you’ve had. We are working very hard to prevent future cancellations, but we have hit a significant bump in our operations. Please keep in mind that we are still a small business, and our small team is currently managing all locations.

I have put you down for a full refund for this event. Because of the volume of requests our team is handling, it may take some time to process, but I have added your name to our priority list to speed things up as much as possible.

We would love the chance to make this up to you. If you change your mind and would like to reschedule instead, please let me know and I will handle that for you personally.

Thank you for your patience and for supporting our business.

Best regards,

Liz

On Thu, Jan 15, 2026 at 2:08 PM Brittani J <bjcarter22@gmail.com> wrote:

Hello Liz, 

I have not received any emails from you guys nor have I received any calls or voicemails saying that anything was canceled. My last two events with you guys have both been canceled two days prior to the event and I am extremely frustrated at this point. When I rescheduled this one from my nightmare before Christmas that was canceled in October, she  said it wouldn’t be canceled and everything should be worked out by January with the new locations. I am still waiting on my refund to be processed from the Grinch event that was just canceled last month. You guys said you were processing my refund on 12/8 and it is now 1/15 and I still haven’t seen that refund. It should not take over a month to process a refund. I would like a refund for this event. I do not want to reschedule again with your company. This is the third one in a row that I have been looking forward to that has gotten canceled. 

I know this is not your fault and this is on the company for not being prepared again,so I am sorry it this comes off a little rude but I am extremely disappointed and frustrated at this point. 

Thank you,

Brittani Carter

On Jan 15, 2026, at 10:42 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Brittani,

We previously sent an email and attempted to call you to inform you that the Beauty and the Beast event has been cancelled. We would like to discuss the next steps regarding your reservation.

Please let us know the best way to proceed.

Best regards,

Liz

On Thu, Jan 15, 2026 at 9:33 AM Brittani J <bjcarter22@gmail.com> wrote:

Hello, 

I wanted to follow up as it’s now Thursday and I still don’t have the address for the location of the beauty and the beast event. I haven’t heard back from my previous email I sent on Monday inquiring about it because it said the location information would be sent out a week prior and I haven’t received anything. 

Thank you,

Brittani Carter

On Jan 10, 2026, at 6:30 PM, Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:



Address:
To be determined, location will be sent 1 week prior.

Parking:
Paid parking is available onsite. Ride-sharing is also a great option!

Check-in:
Doors open 30 minutes before the time stated on your ticket. The movie begins promptly 30 minutes after doors open. For example, if your ticket says 6:30pm, please arrive no later than 6:00pm. Late arrivals after the movie starts will be turned away, and tickets are non-refundable. The ticket purchaser must be present with ID.

Seating:
Seating is pre-assigned at purchase and cannot be changed. If attending with others, please ensure tickets were booked together.

Dietary Restrictions:
Requests must be submitted at least 72 hours in advance to info@forknfilm.com

Special Accommodations:
Need a high chair or wheelchair access? Let us know in advance so we can assist.
We can’t wait to host you for an unforgettable experience!

Questions? Reach out at info@forknfilm.com. | 1/17/26 @ 6:30pm Beauty and the Beast: San Francisco | January 17, 2026, 6:30 – 8:30 PM | Location will be sent 1 week prior to event | Add to my Google Calendar | | ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Information Regarding your Reservation!  Address: To be determined, location will be sent 1 week prior. Parking: Paid parking is available onsite. Ride-sharing is also a great option! Check-in: Doors open 30 minutes before the time stated on your ticket. The movie begins promptly 30 minutes after doors open. For example, if your ticket says 6:30pm, please arrive no later than 6:00pm. Late arrivals after the movie starts will be turned away, and tickets are non-refundable. The ticket purchaser must be present with ID. Seating: Seating is pre-assigned at purchase and cannot be changed. If attending with others, please ensure tickets were booked together. Dietary Restrictions: Requests must be submitted at least 72 hours in advance to info@forknfilm.com Special Accommodations: Need a high chair or wheelchair access? Let us know in advance so we can assist. We can’t wait to host you for an unforgettable experience! Questions? Reach out at info@forknfilm.com.  1/17/26 @ 6:30pm Beauty and the Beast: San Francisco  January 17, 2026, 6:30 – 8:30 PM  Location will be sent 1 week prior to event  Learn more about this event Add to my Google Calendar

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.