Dear Sam,

Thank you for following up.  Would Shrek on March 15th be available? If not, what about Shrek on March 13th?

Thank you again,

Madelyn 

On Jan 13, 2026, at 11:47 AM, Fork Film <newyork@forknfilm.com> wrote:

Hi Madelyn,

Thank you so much for getting in touch with us! While our Beauty and the Beast screenings are currently fully sold out, we have a wonderful lineup of other films that we would love for you to consider when rescheduling your visit. We have some truly magical experiences coming up, and we'd be delighted to have you join us for one of them! Here is our current availability:

Lady and the Tramp:

3/15 - 6:30PM

Princess and the Frog:

2/27 - 6:30PM

3/1 - 1:30PM

3/1 - 6:30PM

Ratatouille:

3/6 - 6:30PM

3/8 - 6:30PM

3/27 - 6:30PM

3/29 - 6:30PM

Shrek:

3/13 - 6:30PM

3/15 - 6:30PM

The Little Mermaid:

4/3 - 6:30PM

4/4 - 6:30PM

4/5 - 6:30PM

Alice in Wonderland:

4/17 - 6:30PM

4/18 - 6:30PM

4/19 - 6:30PM

Please let me know which date, time, and film works best for you, and I’ll be happy to get you rescheduled!

If none of the current options fit your plans, I am more than happy to provide you with a custom coupon code matching your full ticket price. This code will never expire and can be used at any of our locations, allowing you to rebook for a future screening that perfectly aligns with your schedule.

I look forward to hearing from you!

Warm regards,

Sam

Customer Support

On Tue, Jan 13, 2026 at 2:45 AM Madelyn McClammy <madelynmcclammy@verizon.net> wrote:

Dear Fork n’ Film NYC,

Thank you very much for letting us know about the cancellation.

We would like to attend a Beauty and the Beast showing in the future.

Thank you again,

Madelyn McClammy

On Jan 12, 2026, at 2:32 PM, Fork n' Film NYC <newyork@forknfilm.com> wrote:

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Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend.   Due to unforeseen circumstances the matinee shows on January 17th and 18th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We're happy to change your reservation to one of the shows below. Just let us know which event you'd like to attend and we'll gladly follow up with you.   Ratatouille Beauty and the Beast Lady and the Tramp Princess and the Frog Shrek Little Mermaid Alice in wonderland   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience, we look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

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Good morning,

I am afraid the remaining movies will not work for us.  Would we be able to get a refund at this time?

Thank you very much,

Madelyn

> On Jan 20, 2026, at 3:50 PM, Fork Film <newyork@forknfilm.com> wrote:
>

Dear Sam,

I hope you have been well.  

I am reaching out because I have not received the refund for the cancelled January 17, 2026 performance.  Would you mind checking the status of that request?

Thank you very much,

Madelyn 

On Jan 27, 2026, at 2:00 PM, Fork Film <newyork@forknfilm.com> wrote:

Hi Madelyn,

Thank you for getting back to me! I completely understand that the remaining movie options don't always align with everyone's schedule or interests.

Of course, we can certainly take care of that for you! We’ll start working on your refund right away. I’ve submitted the request to our billing department, and you should receive an email confirmation once it has been fully processed on our end.

We’re so sorry the timing didn't work out this time around, but we truly hope to have the chance to host you for a different film in the future!

Warm regards,

Sam

Customer Support

On Mon, Jan 26, 2026 at 6:22 AM Madelyn McClammy <madelynmcclammy@verizon.net> wrote:

Good morning,

I am afraid the remaining movies will not work for us.  Would we be able to get a refund at this time?

Thank you very much,

Madelyn

> On Jan 20, 2026, at 3:50 PM, Fork Film <newyork@forknfilm.com> wrote:
>