Re: Please Reply: Fork n' Film NYC Reservation - Important Update
Joanne Hozeny · jhozeny@gmail.com · landed in newyork@forknfilm.com
Attached order
- jhozeny@gmail.comto Fork Film <newyork@forknfilm.com>Inbound1/22/2026, 8:27:54 PM
Re: Please Reply: Fork n' Film NYC Reservation - Important Update
Can you please tell me the status of my 409.98 refund. I need it as soon as possible.On Thu, Jan 15, 2026 at 12:17 PM Fork Film <newyork@forknfilm.com> wrote:My apologies for the name mistake, Joanne!
I realized I used the incorrect name in my previous message, and I wanted to send a quick note to correct that. I am so sorry for the mix-up!Warm regards,SamOn Thu, Jan 15, 2026 at 11:09 AM Fork Film <newyork@forknfilm.com> wrote:Hi Avital,
Thank you for your response. That is a wonderful choice. Beauty & the Beast is one of our most beloved experiences, and I am happy to confirm that it will certainly be returning to our lineup.
While our future schedule for that specific title is currently being finalized and we do not have the exact dates quite yet, it is definitely coming back to the Fork n' Film screen. To ensure you are all set for its return, I would love to issue you a credit for the full value of your tickets today.
By having this credit ready in your account, you will have total flexibility to book the moment those new dates are announced. This ensures you can secure your preferred seats as soon as they become available. It is the best way to make sure you do not miss out on the experience.
Please just let me know if you would like me to proceed, and I will get that credit processed for you immediately.Warm regards,SamOn Thu, Jan 15, 2026 at 4:47 AM Joanne Hozeny <jhozeny@gmail.com> wrote:We would love to rebook to see beauty and the beast. Can you tell me the dates of those shows?On Jan 14, 2026, at 5:26 PM, Fork Film <newyork@forknfilm.com> wrote:
Hi Joanne,
Thank you so much for touching base here. We'd love to get you rescheduled for a matinee! Here is our current availability
Princess and the Frog:
3/7 - 1:30PM
3/8 - 1:30PM
If you'd like, I can also send over our availability for evening shows as there is quite a bit open as of now! Additionally, I am happy to send over a coupon code worth the value of your tickets so you can rebook for a date/time/film that aligns best with your schedule. Just let me know how you'd like to proceed!
Warm regards,
SamCustomer SupportOn Tue, Jan 13, 2026 at 10:30 AM Joanne Hozeny <jhozeny@gmail.com> wrote:Do you have any shows on 1/24/26 in the evening? The calendar has not been updated.On Mon, Jan 12, 2026 at 2:32 PM Fork n' Film NYC <newyork@forknfilm.com> wrote:Can't see this message? View in browserImportant Announcement
Dear Fork n’ Film Guests,We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend.
Due to unforeseen circumstances the matinee shows on January 17th and 18th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.
We're happy to change your reservation to one of the shows below. Just let us know which event you'd like to attend and we'll gladly follow up with you.
Ratatouille
Beauty and the Beast
Lady and the Tramp
Princess and the Frog
Shrek
Little Mermaid
Alice in wonderland
Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience, we look forward to hearing from you soon.
With gratitude,
The Fork n’ Film Team
- newyork@forknfilm.comto Joanne Hozeny <jhozeny@gmail.com>Reply (operator)1/24/2026, 4:51:23 PM
Re: Please Reply: Fork n' Film NYC Reservation - Important Update
Dear Joanne,
Thank you for your email. We wanted to provide an update on your refund. Refunds are being processed in the order they were received, but the process is taking longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.
While I can’t give you an exact date just yet, please know it’s a top priority for us and we are working on it. Once your refund has been processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out, we’re happy to help!
Warmly,
The Fork n' Film Team
On Thu, Jan 22, 2026 at 1:28 PM Joanne Hozeny <jhozeny@gmail.com> wrote:Can you please tell me the status of my 409.98 refund. I need it as soon as possible.On Thu, Jan 15, 2026 at 12:17 PM Fork Film <newyork@forknfilm.com> wrote:My apologies for the name mistake, Joanne!
I realized I used the incorrect name in my previous message, and I wanted to send a quick note to correct that. I am so sorry for the mix-up!Warm regards,SamOn Thu, Jan 15, 2026 at 11:09 AM Fork Film <newyork@forknfilm.com> wrote:Hi Avital,
Thank you for your response. That is a wonderful choice. Beauty & the Beast is one of our most beloved experiences, and I am happy to confirm that it will certainly be returning to our lineup.
While our future schedule for that specific title is currently being finalized and we do not have the exact dates quite yet, it is definitely coming back to the Fork n' Film screen. To ensure you are all set for its return, I would love to issue you a credit for the full value of your tickets today.
By having this credit ready in your account, you will have total flexibility to book the moment those new dates are announced. This ensures you can secure your preferred seats as soon as they become available. It is the best way to make sure you do not miss out on the experience.
Please just let me know if you would like me to proceed, and I will get that credit processed for you immediately.Warm regards,SamOn Thu, Jan 15, 2026 at 4:47 AM Joanne Hozeny <jhozeny@gmail.com> wrote:We would love to rebook to see beauty and the beast. Can you tell me the dates of those shows?On Jan 14, 2026, at 5:26 PM, Fork Film <newyork@forknfilm.com> wrote:
Hi Joanne,
Thank you so much for touching base here. We'd love to get you rescheduled for a matinee! Here is our current availability
Princess and the Frog:
3/7 - 1:30PM
3/8 - 1:30PM
If you'd like, I can also send over our availability for evening shows as there is quite a bit open as of now! Additionally, I am happy to send over a coupon code worth the value of your tickets so you can rebook for a date/time/film that aligns best with your schedule. Just let me know how you'd like to proceed!
Warm regards,
SamCustomer SupportOn Tue, Jan 13, 2026 at 10:30 AM Joanne Hozeny <jhozeny@gmail.com> wrote:Do you have any shows on 1/24/26 in the evening? The calendar has not been updated.On Mon, Jan 12, 2026 at 2:32 PM Fork n' Film NYC <newyork@forknfilm.com> wrote:Can't see this message? View in browserImportant Announcement
Dear Fork n’ Film Guests,We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend.
Due to unforeseen circumstances the matinee shows on January 17th and 18th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.
We're happy to change your reservation to one of the shows below. Just let us know which event you'd like to attend and we'll gladly follow up with you.
Ratatouille
Beauty and the Beast
Lady and the Tramp
Princess and the Frog
Shrek
Little Mermaid
Alice in wonderland
Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience, we look forward to hearing from you soon.
With gratitude,
The Fork n’ Film Team
DeliveredOpenedClicked - jhozeny@gmail.comto Fork Film <newyork@forknfilm.com>Inbound2/10/2026, 10:31:06 PM
Re: Please Reply: Fork n' Film NYC Reservation - Important Update
Good Evening,Please provide me with the exact date of the refund or a voucher code to purchase tickets to a future show.SincerelyJoanne Hozeny908-930-1124On Sat, Jan 24, 2026 at 11:51 AM Fork Film <newyork@forknfilm.com> wrote:Dear Joanne,
Thank you for your email. We wanted to provide an update on your refund. Refunds are being processed in the order they were received, but the process is taking longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.
While I can’t give you an exact date just yet, please know it’s a top priority for us and we are working on it. Once your refund has been processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out, we’re happy to help!
Warmly,
The Fork n' Film Team
On Thu, Jan 22, 2026 at 1:28 PM Joanne Hozeny <jhozeny@gmail.com> wrote:Can you please tell me the status of my 409.98 refund. I need it as soon as possible.On Thu, Jan 15, 2026 at 12:17 PM Fork Film <newyork@forknfilm.com> wrote:My apologies for the name mistake, Joanne!
I realized I used the incorrect name in my previous message, and I wanted to send a quick note to correct that. I am so sorry for the mix-up!Warm regards,SamOn Thu, Jan 15, 2026 at 11:09 AM Fork Film <newyork@forknfilm.com> wrote:Hi Avital,
Thank you for your response. That is a wonderful choice. Beauty & the Beast is one of our most beloved experiences, and I am happy to confirm that it will certainly be returning to our lineup.
While our future schedule for that specific title is currently being finalized and we do not have the exact dates quite yet, it is definitely coming back to the Fork n' Film screen. To ensure you are all set for its return, I would love to issue you a credit for the full value of your tickets today.
By having this credit ready in your account, you will have total flexibility to book the moment those new dates are announced. This ensures you can secure your preferred seats as soon as they become available. It is the best way to make sure you do not miss out on the experience.
Please just let me know if you would like me to proceed, and I will get that credit processed for you immediately.Warm regards,SamOn Thu, Jan 15, 2026 at 4:47 AM Joanne Hozeny <jhozeny@gmail.com> wrote:We would love to rebook to see beauty and the beast. Can you tell me the dates of those shows?On Jan 14, 2026, at 5:26 PM, Fork Film <newyork@forknfilm.com> wrote:
Hi Joanne,
Thank you so much for touching base here. We'd love to get you rescheduled for a matinee! Here is our current availability
Princess and the Frog:
3/7 - 1:30PM
3/8 - 1:30PM
If you'd like, I can also send over our availability for evening shows as there is quite a bit open as of now! Additionally, I am happy to send over a coupon code worth the value of your tickets so you can rebook for a date/time/film that aligns best with your schedule. Just let me know how you'd like to proceed!
Warm regards,
SamCustomer SupportOn Tue, Jan 13, 2026 at 10:30 AM Joanne Hozeny <jhozeny@gmail.com> wrote:Do you have any shows on 1/24/26 in the evening? The calendar has not been updated.On Mon, Jan 12, 2026 at 2:32 PM Fork n' Film NYC <newyork@forknfilm.com> wrote:Can't see this message? View in browserImportant Announcement
Dear Fork n’ Film Guests,We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend.
Due to unforeseen circumstances the matinee shows on January 17th and 18th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.
We're happy to change your reservation to one of the shows below. Just let us know which event you'd like to attend and we'll gladly follow up with you.
Ratatouille
Beauty and the Beast
Lady and the Tramp
Princess and the Frog
Shrek
Little Mermaid
Alice in wonderland
Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience, we look forward to hearing from you soon.
With gratitude,
The Fork n’ Film Team
- newyork@forknfilm.comto Joanne Hozeny <jhozeny@gmail.com>Reply (operator)2/12/2026, 8:41:08 PM
Re: Please Reply: Fork n' Film NYC Reservation - Important Update
Hi Joanne,
I am more than happy to help you with this. As requested, I have gone ahead and processed a voucher code for you to use toward a future show. We would love the chance to host you again and make sure you have a truly magical experience with us.
Your unique coupon code is attached below:VDJoanneHozeny
Thank you so much for your patience and for choosing to stick with us - we can’t wait to see you at a future screening!Warm regards,SamCustomer supportOn Tue, Feb 10, 2026 at 2:31 PM Joanne Hozeny <jhozeny@gmail.com> wrote:Good Evening,Please provide me with the exact date of the refund or a voucher code to purchase tickets to a future show.SincerelyJoanne Hozeny908-930-1124On Sat, Jan 24, 2026 at 11:51 AM Fork Film <newyork@forknfilm.com> wrote:Dear Joanne,
Thank you for your email. We wanted to provide an update on your refund. Refunds are being processed in the order they were received, but the process is taking longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.
While I can’t give you an exact date just yet, please know it’s a top priority for us and we are working on it. Once your refund has been processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out, we’re happy to help!
Warmly,
The Fork n' Film Team
On Thu, Jan 22, 2026 at 1:28 PM Joanne Hozeny <jhozeny@gmail.com> wrote:Can you please tell me the status of my 409.98 refund. I need it as soon as possible.On Thu, Jan 15, 2026 at 12:17 PM Fork Film <newyork@forknfilm.com> wrote:My apologies for the name mistake, Joanne!
I realized I used the incorrect name in my previous message, and I wanted to send a quick note to correct that. I am so sorry for the mix-up!Warm regards,SamOn Thu, Jan 15, 2026 at 11:09 AM Fork Film <newyork@forknfilm.com> wrote:Hi Avital,
Thank you for your response. That is a wonderful choice. Beauty & the Beast is one of our most beloved experiences, and I am happy to confirm that it will certainly be returning to our lineup.
While our future schedule for that specific title is currently being finalized and we do not have the exact dates quite yet, it is definitely coming back to the Fork n' Film screen. To ensure you are all set for its return, I would love to issue you a credit for the full value of your tickets today.
By having this credit ready in your account, you will have total flexibility to book the moment those new dates are announced. This ensures you can secure your preferred seats as soon as they become available. It is the best way to make sure you do not miss out on the experience.
Please just let me know if you would like me to proceed, and I will get that credit processed for you immediately.Warm regards,SamOn Thu, Jan 15, 2026 at 4:47 AM Joanne Hozeny <jhozeny@gmail.com> wrote:We would love to rebook to see beauty and the beast. Can you tell me the dates of those shows?On Jan 14, 2026, at 5:26 PM, Fork Film <newyork@forknfilm.com> wrote:
Hi Joanne,
Thank you so much for touching base here. We'd love to get you rescheduled for a matinee! Here is our current availability
Princess and the Frog:
3/7 - 1:30PM
3/8 - 1:30PM
If you'd like, I can also send over our availability for evening shows as there is quite a bit open as of now! Additionally, I am happy to send over a coupon code worth the value of your tickets so you can rebook for a date/time/film that aligns best with your schedule. Just let me know how you'd like to proceed!
Warm regards,
SamCustomer SupportOn Tue, Jan 13, 2026 at 10:30 AM Joanne Hozeny <jhozeny@gmail.com> wrote:Do you have any shows on 1/24/26 in the evening? The calendar has not been updated.On Mon, Jan 12, 2026 at 2:32 PM Fork n' Film NYC <newyork@forknfilm.com> wrote:Can't see this message? View in browserImportant Announcement
Dear Fork n’ Film Guests,We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend.
Due to unforeseen circumstances the matinee shows on January 17th and 18th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.
We're happy to change your reservation to one of the shows below. Just let us know which event you'd like to attend and we'll gladly follow up with you.
Ratatouille
Beauty and the Beast
Lady and the Tramp
Princess and the Frog
Shrek
Little Mermaid
Alice in wonderland
Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience, we look forward to hearing from you soon.
With gratitude,
The Fork n’ Film Team
DeliveredOpenedClicked
Reply
Draft with AI: pick an outcome
Reply sends natively via Gmail (clean threading). AI draft uses thread + order context + FAQs; always editable before send.