Re: Please Reply: Fork n' Film NYC Reservation - Important Update
Julia Zymelka** · julia.zymelka98@gmail.com · landed in newyork@forknfilm.com
Attached order
- julia.zymelka98@gmail.comto Fork Film <newyork@forknfilm.com>Inbound1/24/2026, 2:47:19 PM
Re: Please Reply: Fork n' Film NYC Reservation - Important Update
Hi!I hope you’re doing well. I’m writing to follow up on my previous request regarding a refund that I am still waiting to receive.I would appreciate an update at your earliest convenience. Thank you for your time and assistance.Best regards,JuliaOn Tue, Jan 13, 2026 at 8:32 AM Fork Film <newyork@forknfilm.com> wrote:Hi Julia,
I am so incredibly sorry to hear that this is the third time you’ve experienced an issue with us. I can only imagine how frustrating and disappointing that must be, and I truly apologize that we’ve let you down. This is certainly not the standard of experience we want to provide for our guests.
Please know that we are taking your request very seriously and we are working on your refund right now. I want to make sure this is handled correctly and as quickly as possible for you.
I will keep a close eye on this and will be back in touch the moment the process is complete to provide you with a confirmation. Thank you for your immense patience with us—we truly appreciate it.Warm regards,SamCustomer SupportOn Mon, Jan 12, 2026 at 1:46 PM Julia Zymelka <julia.zymelka98@gmail.com> wrote:Hi!It’s a 3rd time that happened to us and I’m requesting a refund,JuliaOn Mon, Jan 12, 2026 at 2:41 PM Fork n' Film NYC <newyork@forknfilm.com> wrote:Can't see this message? View in browserImportant Announcement
Dear Fork n’ Film Guests,We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend.
Due to unforeseen circumstances the matinee shows on January 17th and 18th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.
We're happy to change your reservation to one of the shows below. Just let us know which event you'd like to attend and we'll gladly follow up with you.
Ratatouille
Beauty and the Beast
Lady and the Tramp
Princess and the Frog
Shrek
Little Mermaid
Alice in wonderland
Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience, we look forward to hearing from you soon.
With gratitude,
The Fork n’ Film Team
- newyork@forknfilm.comto Julia Zymelka <julia.zymelka98@gmail.com>Reply (operator)1/27/2026, 5:46:41 PM
Re: Please Reply: Fork n' Film NYC Reservation - Important Update
Hi Julia!
I hope you’re having a good week! Thank you so much for reaching out and for your incredible patience while we get this sorted.
I wanted to let you know that we are actively working on your refund right now. Our team is processing requests as quickly as possible, and I’m keeping a close eye on yours to make sure everything goes through smoothly.
I’ll be sure to send you another update the moment it’s finalized on our end!Warm regards,SamCustomer SupportOn Sat, Jan 24, 2026 at 8:47 AM Julia Zymelka <julia.zymelka98@gmail.com> wrote:Hi!I hope you’re doing well. I’m writing to follow up on my previous request regarding a refund that I am still waiting to receive.I would appreciate an update at your earliest convenience. Thank you for your time and assistance.Best regards,JuliaOn Tue, Jan 13, 2026 at 8:32 AM Fork Film <newyork@forknfilm.com> wrote:Hi Julia,
I am so incredibly sorry to hear that this is the third time you’ve experienced an issue with us. I can only imagine how frustrating and disappointing that must be, and I truly apologize that we’ve let you down. This is certainly not the standard of experience we want to provide for our guests.
Please know that we are taking your request very seriously and we are working on your refund right now. I want to make sure this is handled correctly and as quickly as possible for you.
I will keep a close eye on this and will be back in touch the moment the process is complete to provide you with a confirmation. Thank you for your immense patience with us—we truly appreciate it.Warm regards,SamCustomer SupportOn Mon, Jan 12, 2026 at 1:46 PM Julia Zymelka <julia.zymelka98@gmail.com> wrote:Hi!It’s a 3rd time that happened to us and I’m requesting a refund,JuliaOn Mon, Jan 12, 2026 at 2:41 PM Fork n' Film NYC <newyork@forknfilm.com> wrote:Can't see this message? View in browserImportant Announcement
Dear Fork n’ Film Guests,We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend.
Due to unforeseen circumstances the matinee shows on January 17th and 18th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.
We're happy to change your reservation to one of the shows below. Just let us know which event you'd like to attend and we'll gladly follow up with you.
Ratatouille
Beauty and the Beast
Lady and the Tramp
Princess and the Frog
Shrek
Little Mermaid
Alice in wonderland
Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience, we look forward to hearing from you soon.
With gratitude,
The Fork n’ Film Team
DeliveredOpenedClicked - julia.zymelka98@gmail.comto Fork Film <newyork@forknfilm.com>Inbound2/17/2026, 12:54:00 AM
Re: Please Reply: Fork n' Film NYC Reservation - Important Update
Hi!I’m reaching out yet again, asking about the refund update.JuliaOn Tue, Jan 27, 2026 at 12:53 PM Fork Film <newyork@forknfilm.com> wrote:Hi Julia!
I hope you’re having a good week! Thank you so much for reaching out and for your incredible patience while we get this sorted.
I wanted to let you know that we are actively working on your refund right now. Our team is processing requests as quickly as possible, and I’m keeping a close eye on yours to make sure everything goes through smoothly.
I’ll be sure to send you another update the moment it’s finalized on our end!Warm regards,SamCustomer SupportOn Sat, Jan 24, 2026 at 8:47 AM Julia Zymelka <julia.zymelka98@gmail.com> wrote:Hi!I hope you’re doing well. I’m writing to follow up on my previous request regarding a refund that I am still waiting to receive.I would appreciate an update at your earliest convenience. Thank you for your time and assistance.Best regards,JuliaOn Tue, Jan 13, 2026 at 8:32 AM Fork Film <newyork@forknfilm.com> wrote:Hi Julia,
I am so incredibly sorry to hear that this is the third time you’ve experienced an issue with us. I can only imagine how frustrating and disappointing that must be, and I truly apologize that we’ve let you down. This is certainly not the standard of experience we want to provide for our guests.
Please know that we are taking your request very seriously and we are working on your refund right now. I want to make sure this is handled correctly and as quickly as possible for you.
I will keep a close eye on this and will be back in touch the moment the process is complete to provide you with a confirmation. Thank you for your immense patience with us—we truly appreciate it.Warm regards,SamCustomer SupportOn Mon, Jan 12, 2026 at 1:46 PM Julia Zymelka <julia.zymelka98@gmail.com> wrote:Hi!It’s a 3rd time that happened to us and I’m requesting a refund,JuliaOn Mon, Jan 12, 2026 at 2:41 PM Fork n' Film NYC <newyork@forknfilm.com> wrote:Can't see this message? View in browserImportant Announcement
Dear Fork n’ Film Guests,We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend.
Due to unforeseen circumstances the matinee shows on January 17th and 18th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.
We're happy to change your reservation to one of the shows below. Just let us know which event you'd like to attend and we'll gladly follow up with you.
Ratatouille
Beauty and the Beast
Lady and the Tramp
Princess and the Frog
Shrek
Little Mermaid
Alice in wonderland
Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience, we look forward to hearing from you soon.
With gratitude,
The Fork n’ Film Team
- newyork@forknfilm.comto Julia Zymelka <julia.zymelka98@gmail.com>Reply (operator)2/17/2026, 1:15:19 AM
Re: Please Reply: Fork n' Film NYC Reservation - Important Update
Hi Julia,
Please know that I am personally stepping in to get this moving for you right now. I am working as diligently as possible with our finance team to ensure your refund is prioritized and finalized. My goal is to get this resolved so you don't have to send another follow-up email.
I’ll be back in touch the very moment I have a confirmed status or transaction ID for you!Warm Regards,SamOn Mon, Feb 16, 2026 at 6:54 PM Julia Zymelka <julia.zymelka98@gmail.com> wrote:Hi!I’m reaching out yet again, asking about the refund update.JuliaOn Tue, Jan 27, 2026 at 12:53 PM Fork Film <newyork@forknfilm.com> wrote:Hi Julia!
I hope you’re having a good week! Thank you so much for reaching out and for your incredible patience while we get this sorted.
I wanted to let you know that we are actively working on your refund right now. Our team is processing requests as quickly as possible, and I’m keeping a close eye on yours to make sure everything goes through smoothly.
I’ll be sure to send you another update the moment it’s finalized on our end!Warm regards,SamCustomer SupportOn Sat, Jan 24, 2026 at 8:47 AM Julia Zymelka <julia.zymelka98@gmail.com> wrote:Hi!I hope you’re doing well. I’m writing to follow up on my previous request regarding a refund that I am still waiting to receive.I would appreciate an update at your earliest convenience. Thank you for your time and assistance.Best regards,JuliaOn Tue, Jan 13, 2026 at 8:32 AM Fork Film <newyork@forknfilm.com> wrote:Hi Julia,
I am so incredibly sorry to hear that this is the third time you’ve experienced an issue with us. I can only imagine how frustrating and disappointing that must be, and I truly apologize that we’ve let you down. This is certainly not the standard of experience we want to provide for our guests.
Please know that we are taking your request very seriously and we are working on your refund right now. I want to make sure this is handled correctly and as quickly as possible for you.
I will keep a close eye on this and will be back in touch the moment the process is complete to provide you with a confirmation. Thank you for your immense patience with us—we truly appreciate it.Warm regards,SamCustomer SupportOn Mon, Jan 12, 2026 at 1:46 PM Julia Zymelka <julia.zymelka98@gmail.com> wrote:Hi!It’s a 3rd time that happened to us and I’m requesting a refund,JuliaOn Mon, Jan 12, 2026 at 2:41 PM Fork n' Film NYC <newyork@forknfilm.com> wrote:Can't see this message? View in browserImportant Announcement
Dear Fork n’ Film Guests,We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend.
Due to unforeseen circumstances the matinee shows on January 17th and 18th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.
We're happy to change your reservation to one of the shows below. Just let us know which event you'd like to attend and we'll gladly follow up with you.
Ratatouille
Beauty and the Beast
Lady and the Tramp
Princess and the Frog
Shrek
Little Mermaid
Alice in wonderland
Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience, we look forward to hearing from you soon.
With gratitude,
The Fork n’ Film Team
DeliveredOpenedClicked - julia.zymelka98@gmail.comto Fork Film <newyork@forknfilm.com>Inbound3/13/2026, 9:57:33 PM
Re: Please Reply: Fork n' Film NYC Reservation - Important Update
Hi!I’m reaching out yet again, asking about the refund update.On Mon, Feb 16, 2026 at 8:15 PM Fork Film <newyork@forknfilm.com> wrote:Hi Julia,
Please know that I am personally stepping in to get this moving for you right now. I am working as diligently as possible with our finance team to ensure your refund is prioritized and finalized. My goal is to get this resolved so you don't have to send another follow-up email.
I’ll be back in touch the very moment I have a confirmed status or transaction ID for you!Warm Regards,SamOn Mon, Feb 16, 2026 at 6:54 PM Julia Zymelka <julia.zymelka98@gmail.com> wrote:Hi!I’m reaching out yet again, asking about the refund update.JuliaOn Tue, Jan 27, 2026 at 12:53 PM Fork Film <newyork@forknfilm.com> wrote:Hi Julia!
I hope you’re having a good week! Thank you so much for reaching out and for your incredible patience while we get this sorted.
I wanted to let you know that we are actively working on your refund right now. Our team is processing requests as quickly as possible, and I’m keeping a close eye on yours to make sure everything goes through smoothly.
I’ll be sure to send you another update the moment it’s finalized on our end!Warm regards,SamCustomer SupportOn Sat, Jan 24, 2026 at 8:47 AM Julia Zymelka <julia.zymelka98@gmail.com> wrote:Hi!I hope you’re doing well. I’m writing to follow up on my previous request regarding a refund that I am still waiting to receive.I would appreciate an update at your earliest convenience. Thank you for your time and assistance.Best regards,JuliaOn Tue, Jan 13, 2026 at 8:32 AM Fork Film <newyork@forknfilm.com> wrote:Hi Julia,
I am so incredibly sorry to hear that this is the third time you’ve experienced an issue with us. I can only imagine how frustrating and disappointing that must be, and I truly apologize that we’ve let you down. This is certainly not the standard of experience we want to provide for our guests.
Please know that we are taking your request very seriously and we are working on your refund right now. I want to make sure this is handled correctly and as quickly as possible for you.
I will keep a close eye on this and will be back in touch the moment the process is complete to provide you with a confirmation. Thank you for your immense patience with us—we truly appreciate it.Warm regards,SamCustomer SupportOn Mon, Jan 12, 2026 at 1:46 PM Julia Zymelka <julia.zymelka98@gmail.com> wrote:Hi!It’s a 3rd time that happened to us and I’m requesting a refund,JuliaOn Mon, Jan 12, 2026 at 2:41 PM Fork n' Film NYC <newyork@forknfilm.com> wrote:Can't see this message? View in browserImportant Announcement
Dear Fork n’ Film Guests,We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend.
Due to unforeseen circumstances the matinee shows on January 17th and 18th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.
We're happy to change your reservation to one of the shows below. Just let us know which event you'd like to attend and we'll gladly follow up with you.
Ratatouille
Beauty and the Beast
Lady and the Tramp
Princess and the Frog
Shrek
Little Mermaid
Alice in wonderland
Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience, we look forward to hearing from you soon.
With gratitude,
The Fork n’ Film Team
- newyork@forknfilm.comto Julia Zymelka <julia.zymelka98@gmail.com>Reply (operator)3/18/2026, 4:21:44 PM
Re: Please Reply: Fork n' Film NYC Reservation - Important Update
Hi Julia,
Thank you for following up, and I truly appreciate your patience as we work through this.
I completely understand that you’re looking for a resolution, and I apologize for the delay. I am escalating your request to our finance team right now to ensure this is prioritized and handled immediately.
I will keep a close eye on this and check back in with you as soon as I have a concrete update on the status of your refund.Warm regards,SamCustomer SupportOn Fri, Mar 13, 2026 at 4:57 PM Julia Zymelka <julia.zymelka98@gmail.com> wrote:Hi!I’m reaching out yet again, asking about the refund update.On Mon, Feb 16, 2026 at 8:15 PM Fork Film <newyork@forknfilm.com> wrote:Hi Julia,
Please know that I am personally stepping in to get this moving for you right now. I am working as diligently as possible with our finance team to ensure your refund is prioritized and finalized. My goal is to get this resolved so you don't have to send another follow-up email.
I’ll be back in touch the very moment I have a confirmed status or transaction ID for you!Warm Regards,SamOn Mon, Feb 16, 2026 at 6:54 PM Julia Zymelka <julia.zymelka98@gmail.com> wrote:Hi!I’m reaching out yet again, asking about the refund update.JuliaOn Tue, Jan 27, 2026 at 12:53 PM Fork Film <newyork@forknfilm.com> wrote:Hi Julia!
I hope you’re having a good week! Thank you so much for reaching out and for your incredible patience while we get this sorted.
I wanted to let you know that we are actively working on your refund right now. Our team is processing requests as quickly as possible, and I’m keeping a close eye on yours to make sure everything goes through smoothly.
I’ll be sure to send you another update the moment it’s finalized on our end!Warm regards,SamCustomer SupportOn Sat, Jan 24, 2026 at 8:47 AM Julia Zymelka <julia.zymelka98@gmail.com> wrote:Hi!I hope you’re doing well. I’m writing to follow up on my previous request regarding a refund that I am still waiting to receive.I would appreciate an update at your earliest convenience. Thank you for your time and assistance.Best regards,JuliaOn Tue, Jan 13, 2026 at 8:32 AM Fork Film <newyork@forknfilm.com> wrote:Hi Julia,
I am so incredibly sorry to hear that this is the third time you’ve experienced an issue with us. I can only imagine how frustrating and disappointing that must be, and I truly apologize that we’ve let you down. This is certainly not the standard of experience we want to provide for our guests.
Please know that we are taking your request very seriously and we are working on your refund right now. I want to make sure this is handled correctly and as quickly as possible for you.
I will keep a close eye on this and will be back in touch the moment the process is complete to provide you with a confirmation. Thank you for your immense patience with us—we truly appreciate it.Warm regards,SamCustomer SupportOn Mon, Jan 12, 2026 at 1:46 PM Julia Zymelka <julia.zymelka98@gmail.com> wrote:Hi!It’s a 3rd time that happened to us and I’m requesting a refund,JuliaOn Mon, Jan 12, 2026 at 2:41 PM Fork n' Film NYC <newyork@forknfilm.com> wrote:Can't see this message? View in browserImportant Announcement
Dear Fork n’ Film Guests,We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend.
Due to unforeseen circumstances the matinee shows on January 17th and 18th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.
We're happy to change your reservation to one of the shows below. Just let us know which event you'd like to attend and we'll gladly follow up with you.
Ratatouille
Beauty and the Beast
Lady and the Tramp
Princess and the Frog
Shrek
Little Mermaid
Alice in wonderland
Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience, we look forward to hearing from you soon.
With gratitude,
The Fork n’ Film Team
DeliveredOpenedClicked - julia.zymelka98@gmail.comto Fork Film <newyork@forknfilm.com>Inbound5/3/2026, 10:41:40 PM
Re: Please Reply: Fork n' Film NYC Reservation - Important Update
Hi! After so many month of not giving me a redound I want to use the tickets. What’s the availability for this month?On Wed, Mar 18, 2026 at 12:21 PM Fork Film <newyork@forknfilm.com> wrote:Hi Julia,
Thank you for following up, and I truly appreciate your patience as we work through this.
I completely understand that you’re looking for a resolution, and I apologize for the delay. I am escalating your request to our finance team right now to ensure this is prioritized and handled immediately.
I will keep a close eye on this and check back in with you as soon as I have a concrete update on the status of your refund.Warm regards,SamCustomer SupportOn Fri, Mar 13, 2026 at 4:57 PM Julia Zymelka <julia.zymelka98@gmail.com> wrote:Hi!I’m reaching out yet again, asking about the refund update.On Mon, Feb 16, 2026 at 8:15 PM Fork Film <newyork@forknfilm.com> wrote:Hi Julia,
Please know that I am personally stepping in to get this moving for you right now. I am working as diligently as possible with our finance team to ensure your refund is prioritized and finalized. My goal is to get this resolved so you don't have to send another follow-up email.
I’ll be back in touch the very moment I have a confirmed status or transaction ID for you!Warm Regards,SamOn Mon, Feb 16, 2026 at 6:54 PM Julia Zymelka <julia.zymelka98@gmail.com> wrote:Hi!I’m reaching out yet again, asking about the refund update.JuliaOn Tue, Jan 27, 2026 at 12:53 PM Fork Film <newyork@forknfilm.com> wrote:Hi Julia!
I hope you’re having a good week! Thank you so much for reaching out and for your incredible patience while we get this sorted.
I wanted to let you know that we are actively working on your refund right now. Our team is processing requests as quickly as possible, and I’m keeping a close eye on yours to make sure everything goes through smoothly.
I’ll be sure to send you another update the moment it’s finalized on our end!Warm regards,SamCustomer SupportOn Sat, Jan 24, 2026 at 8:47 AM Julia Zymelka <julia.zymelka98@gmail.com> wrote:Hi!I hope you’re doing well. I’m writing to follow up on my previous request regarding a refund that I am still waiting to receive.I would appreciate an update at your earliest convenience. Thank you for your time and assistance.Best regards,JuliaOn Tue, Jan 13, 2026 at 8:32 AM Fork Film <newyork@forknfilm.com> wrote:Hi Julia,
I am so incredibly sorry to hear that this is the third time you’ve experienced an issue with us. I can only imagine how frustrating and disappointing that must be, and I truly apologize that we’ve let you down. This is certainly not the standard of experience we want to provide for our guests.
Please know that we are taking your request very seriously and we are working on your refund right now. I want to make sure this is handled correctly and as quickly as possible for you.
I will keep a close eye on this and will be back in touch the moment the process is complete to provide you with a confirmation. Thank you for your immense patience with us—we truly appreciate it.Warm regards,SamCustomer SupportOn Mon, Jan 12, 2026 at 1:46 PM Julia Zymelka <julia.zymelka98@gmail.com> wrote:Hi!It’s a 3rd time that happened to us and I’m requesting a refund,JuliaOn Mon, Jan 12, 2026 at 2:41 PM Fork n' Film NYC <newyork@forknfilm.com> wrote:Can't see this message? View in browserImportant Announcement
Dear Fork n’ Film Guests,We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend.
Due to unforeseen circumstances the matinee shows on January 17th and 18th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.
We're happy to change your reservation to one of the shows below. Just let us know which event you'd like to attend and we'll gladly follow up with you.
Ratatouille
Beauty and the Beast
Lady and the Tramp
Princess and the Frog
Shrek
Little Mermaid
Alice in wonderland
Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience, we look forward to hearing from you soon.
With gratitude,
The Fork n’ Film Team
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