I want my money! It’s been over two weeks now, I want a manager to call me IMMEDIATELY!!! 

Thank you, 

Irene 

Sent from my iPhone

On Jan 9, 2026, at 11:10 AM, Fork Film <tempe@forknfilm.com> wrote:



Dear Irene,

Thank you for your email. We wanted to provide an update on your refund. Refunds are being processed, but the process is taking longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.

While I can’t give you an exact date just yet, please know it’s a top priority for us, and we are working on it as quickly as we can. Once your refund has been processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out. We’re always happy to help!

Warmly,

The Fork n' Film Team

On Fri, Jan 9, 2026 at 9:18 AM Irene Taylor <reney05_taylor@yahoo.com> wrote:

Hello, 

Has my refund process started yet? 

Thank you, 

Irene 

Sent from my iPhone

On Jan 7, 2026, at 10:06 AM, Fork n' Film Tempe <tempe@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We hope this message finds you well. We are reaching out with an exciting update following our recent communication regarding the cancellation of your scheduled Fork n’ Film event. We are excited to offer you a new showtime for Ratatouille. Please let us know wh‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Exciting Update Dear Fork n’ Film Guests,   We hope this message finds you well. We are reaching out with an exciting update following our recent communication regarding the cancellation of your scheduled Fork n’ Film event.   We are excited to offer you a new showtime for Ratatouille. Please let us know which of the showtimes listed below works best for you at your earliest convenience, and we will promptly send over your updated tickets   January 11, 1:30PM January 11, 6:30PM   We truly appreciate your patience and would love the opportunity to welcome you for a magical Fork n’ Film experience.   We look forward to hearing from you soon.   Warm regards, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

No. I’m sorry that’s not how things work my refund should have been processed as soon as I requested it and in my bank by now. Not a queue at your convenience, I’ll report this further if need be if I do not speak with management and / or receive my funds in the next few days!!!

Irene 

Sent from my iPhone

On Jan 30, 2026, at 1:17 PM, Fork Film <tempe@forknfilm.com> wrote:



Dear Irene,

We completely understand your concern and sincerely apologize that your refund hasn’t been finalized yet. We’re still working through a high number of refunds and truly appreciate how patient you’ve been throughout this process.

Your refund is in our system and will be processed as soon as it reaches the front of the queue. We’ll send confirmation and a copy of your refund receipt right away once it’s complete. Our management team is currently out of office, but I have forwarded this to them so they are aware of the situation.

We’re very sorry for the extended delay and appreciate your continued understanding.

Warmly,

The Fork n’ Film Team

On Fri, Jan 30, 2026 at 12:34 PM Irene Taylor <reney05_taylor@yahoo.com> wrote:

I want my money! It’s been over two weeks now, I want a manager to call me IMMEDIATELY!!! 

Thank you, 

Irene 

Sent from my iPhone

On Jan 9, 2026, at 11:10 AM, Fork Film <tempe@forknfilm.com> wrote:



Dear Irene,

Thank you for your email. We wanted to provide an update on your refund. Refunds are being processed, but the process is taking longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.

While I can’t give you an exact date just yet, please know it’s a top priority for us, and we are working on it as quickly as we can. Once your refund has been processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out. We’re always happy to help!

Warmly,

The Fork n' Film Team

On Fri, Jan 9, 2026 at 9:18 AM Irene Taylor <reney05_taylor@yahoo.com> wrote:

Hello, 

Has my refund process started yet? 

Thank you, 

Irene 

Sent from my iPhone

On Jan 7, 2026, at 10:06 AM, Fork n' Film Tempe <tempe@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We hope this message finds you well. We are reaching out with an exciting update following our recent communication regarding the cancellation of your scheduled Fork n’ Film event. We are excited to offer you a new showtime for Ratatouille. Please let us know wh‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Exciting Update Dear Fork n’ Film Guests,   We hope this message finds you well. We are reaching out with an exciting update following our recent communication regarding the cancellation of your scheduled Fork n’ Film event.   We are excited to offer you a new showtime for Ratatouille. Please let us know which of the showtimes listed below works best for you at your earliest convenience, and we will promptly send over your updated tickets   January 11, 1:30PM January 11, 6:30PM   We truly appreciate your patience and would love the opportunity to welcome you for a magical Fork n’ Film experience.   We look forward to hearing from you soon.   Warm regards, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

And still no one has gotten back to me- 2 weeks later! 

I really do not appreciate the run around and lack of communication, especially when it comes to my money. 

Irene 

Sent from my iPhone

On Jan 31, 2026, at 10:27 AM, Fork Film <tempe@forknfilm.com> wrote:



Hello Irene!

I understand your concerns.Your request has been forwarded to upper management. They are currently out of office, but as soon as they return someone will get back to you.

We appreciate your patience.

Warm regards,

Sierra

On Fri, Jan 30, 2026 at 11:49 PM Irene Taylor <reney05_taylor@yahoo.com> wrote:

No. I’m sorry that’s not how things work my refund should have been processed as soon as I requested it and in my bank by now. Not a queue at your convenience, I’ll report this further if need be if I do not speak with management and / or receive my funds in the next few days!!!

Irene 

Sent from my iPhone

On Jan 30, 2026, at 1:17 PM, Fork Film <tempe@forknfilm.com> wrote:



Dear Irene,

We completely understand your concern and sincerely apologize that your refund hasn’t been finalized yet. We’re still working through a high number of refunds and truly appreciate how patient you’ve been throughout this process.

Your refund is in our system and will be processed as soon as it reaches the front of the queue. We’ll send confirmation and a copy of your refund receipt right away once it’s complete. Our management team is currently out of office, but I have forwarded this to them so they are aware of the situation.

We’re very sorry for the extended delay and appreciate your continued understanding.

Warmly,

The Fork n’ Film Team

On Fri, Jan 30, 2026 at 12:34 PM Irene Taylor <reney05_taylor@yahoo.com> wrote:

I want my money! It’s been over two weeks now, I want a manager to call me IMMEDIATELY!!! 

Thank you, 

Irene 

Sent from my iPhone

On Jan 9, 2026, at 11:10 AM, Fork Film <tempe@forknfilm.com> wrote:



Dear Irene,

Thank you for your email. We wanted to provide an update on your refund. Refunds are being processed, but the process is taking longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.

While I can’t give you an exact date just yet, please know it’s a top priority for us, and we are working on it as quickly as we can. Once your refund has been processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out. We’re always happy to help!

Warmly,

The Fork n' Film Team

On Fri, Jan 9, 2026 at 9:18 AM Irene Taylor <reney05_taylor@yahoo.com> wrote:

Hello, 

Has my refund process started yet? 

Thank you, 

Irene 

Sent from my iPhone

On Jan 7, 2026, at 10:06 AM, Fork n' Film Tempe <tempe@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We hope this message finds you well. We are reaching out with an exciting update following our recent communication regarding the cancellation of your scheduled Fork n’ Film event. We are excited to offer you a new showtime for Ratatouille. Please let us know wh‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Exciting Update Dear Fork n’ Film Guests,   We hope this message finds you well. We are reaching out with an exciting update following our recent communication regarding the cancellation of your scheduled Fork n’ Film event.   We are excited to offer you a new showtime for Ratatouille. Please let us know which of the showtimes listed below works best for you at your earliest convenience, and we will promptly send over your updated tickets   January 11, 1:30PM January 11, 6:30PM   We truly appreciate your patience and would love the opportunity to welcome you for a magical Fork n’ Film experience.   We look forward to hearing from you soon.   Warm regards, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Hello, 

At this point I am going to sue you guys for keeping my money and not giving me my refund. It’s been over 3months and I still have not received my refund. I am going to report this to the BETTER BUSINESS BUREAU, as well as, reaching out to your corporate headquarters. This has been beyond ridiculous and you guys have done nothing to reconcile the issue and think that you can just rob me. 

Thank you,

Irene

Sent from my iPhone

On Feb 15, 2026, at 12:41 PM, Irene Taylor <reney05_taylor@yahoo.com> wrote:

Thank you, because this is beyond ridiculous. 

Sent from my iPhone

On Feb 12, 2026, at 8:02 PM, Fork Film <tempe@forknfilm.com> wrote:



Hi Irene,

I realize that waiting for a refund and an answer after your request was escalated is incredibly stressful, and I am so sorry that we haven't yet given you the peace of mind you deserve.

Please know that I am stepping in to look after your file with the care it deserves. We are a very small team working heart and soul to get these manually refunded as soon as possible, and I am making it my mission to ensure your request moves through our final steps without any further delay.

I have flagged your account with our billing lead again this morning to keep everything moving forward and ensure this remains a top priority. I will be staying in very close contact with them and will be right here to update you the moment it is finalized.

Thank you so much for hanging in there with me while I get this resolved for you. Your patience truly means the world to us.

Warm regards,

Sam

Customer Support

On Mon, Feb 9, 2026 at 6:51 PM Irene Taylor <reney05_taylor@yahoo.com> wrote:

And still no one has gotten back to me- 2 weeks later! 

I really do not appreciate the run around and lack of communication, especially when it comes to my money. 

Irene 

Sent from my iPhone

On Jan 31, 2026, at 10:27 AM, Fork Film <tempe@forknfilm.com> wrote:



Hello Irene!

I understand your concerns.Your request has been forwarded to upper management. They are currently out of office, but as soon as they return someone will get back to you.

We appreciate your patience.

Warm regards,

Sierra

On Fri, Jan 30, 2026 at 11:49 PM Irene Taylor <reney05_taylor@yahoo.com> wrote:

No. I’m sorry that’s not how things work my refund should have been processed as soon as I requested it and in my bank by now. Not a queue at your convenience, I’ll report this further if need be if I do not speak with management and / or receive my funds in the next few days!!!

Irene 

Sent from my iPhone

On Jan 30, 2026, at 1:17 PM, Fork Film <tempe@forknfilm.com> wrote:



Dear Irene,

We completely understand your concern and sincerely apologize that your refund hasn’t been finalized yet. We’re still working through a high number of refunds and truly appreciate how patient you’ve been throughout this process.

Your refund is in our system and will be processed as soon as it reaches the front of the queue. We’ll send confirmation and a copy of your refund receipt right away once it’s complete. Our management team is currently out of office, but I have forwarded this to them so they are aware of the situation.

We’re very sorry for the extended delay and appreciate your continued understanding.

Warmly,

The Fork n’ Film Team

On Fri, Jan 30, 2026 at 12:34 PM Irene Taylor <reney05_taylor@yahoo.com> wrote:

I want my money! It’s been over two weeks now, I want a manager to call me IMMEDIATELY!!! 

Thank you, 

Irene 

Sent from my iPhone

On Jan 9, 2026, at 11:10 AM, Fork Film <tempe@forknfilm.com> wrote:



Dear Irene,

Thank you for your email. We wanted to provide an update on your refund. Refunds are being processed, but the process is taking longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.

While I can’t give you an exact date just yet, please know it’s a top priority for us, and we are working on it as quickly as we can. Once your refund has been processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out. We’re always happy to help!

Warmly,

The Fork n' Film Team

On Fri, Jan 9, 2026 at 9:18 AM Irene Taylor <reney05_taylor@yahoo.com> wrote:

Hello, 

Has my refund process started yet? 

Thank you, 

Irene 

Sent from my iPhone

On Jan 7, 2026, at 10:06 AM, Fork n' Film Tempe <tempe@forknfilm.com> wrote:



Dear Fork n’ Film Guests, We hope this message finds you well. We are reaching out with an exciting update following our recent communication regarding the cancellation of your scheduled Fork n’ Film event. We are excited to offer you a new showtime for Ratatouille. Please let us know wh‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Exciting Update Dear Fork n’ Film Guests,   We hope this message finds you well. We are reaching out with an exciting update following our recent communication regarding the cancellation of your scheduled Fork n’ Film event.   We are excited to offer you a new showtime for Ratatouille. Please let us know which of the showtimes listed below works best for you at your earliest convenience, and we will promptly send over your updated tickets   January 11, 1:30PM January 11, 6:30PM   We truly appreciate your patience and would love the opportunity to welcome you for a magical Fork n’ Film experience.   We look forward to hearing from you soon.   Warm regards, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.