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Re: Please Reply: Fork n' Film NYC Reservation - Important Update

Bianca Pereira dos Santos · santos.bianca0216@gmail.com · landed in newyork@forknfilm.com

6 messages
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2ZP0-0PST-606·$112.74·fulfilledWix (refund manually in Wix)·Ratatouille· New York· 2026-01-10
  • santos.bianca0216@gmail.comto Fork Film <newyork@forknfilm.com>Inbound
    2/11/2026, 3:17:38 PM

    Re: Please Reply: Fork n' Film NYC Reservation - Important Update

    Hi,

    It has been almost a month since I have been waiting for my refund. I previously contacted you about this issue, but so far nothing has been resolved.

    I would appreciate an update on the status of my refund as soon as possible.

    Thank you in advance for your attention.


    Best regards,

    Bianca Santos



    On Thu, Jan 15, 2026 at 3:50 PM Fork Film <newyork@forknfilm.com> wrote:
    Hi Bianca,

    Thank you so much for reaching out, and I hope you are having a wonderful week.

    I want to start by saying how much I appreciate your kindness and patience as you wait for an update. I am very grateful for your understanding while we work through our refund queue. I sincerely apologize that you haven't heard back from us since that last email; I know how important it is to stay informed when it comes to your money.

    Please rest assured that we have all the information we need on our end, and no further action is required from you at this time. We are processing these refunds manually as quickly as possible, and I have personally checked your status to ensure your request is moving forward.

    Thank you again for your incredible grace. We truly value you as a guest and are working hard to get this finalized for you.

    Warm regards,
    Sam

    On Thu, Jan 15, 2026 at 8:55 AM Bianca Santos <santos.bianca0216@gmail.com> wrote:

    Hello,

    I hope you are doing well.

    I’m writing to follow up on the refund for my canceled ticket. About a week ago, I received an email informing me that you would contact me again to process the refund, but I haven’t received any updates since then.

    Could you please let me know the current status of the refund or if there is any additional information needed from my side?

    Thank you very much for your assistance. I look forward to your response.

    Best regards,

    Bianca


    On Thu, Jan 8, 2026 at 4:14 PM Bianca Santos <santos.bianca0216@gmail.com> wrote:
    Ok, Thank you so much!

    On Thu, Jan 8, 2026 at 11:57 AM Fork Film <newyork@forknfilm.com> wrote:
    Hi Bianca,

    Thank you so much for getting back to me, and for your kind words! I am so glad I could help clarify everything for you.

    I completely understand your decision, and we will move forward with your refund as requested. I am personally overseeing our current processing batch to ensure your request stays on track and moves through the final steps smoothly.

    I will touch base with you again very soon as soon as the transaction is finalized. In the meantime, I am still wishing you the very best of luck with your move!


    Warm regards,
    Sam
    Customer Support

    On Wed, Jan 7, 2026 at 7:10 PM Bianca Santos <santos.bianca0216@gmail.com> wrote:

    Hi Sam,


    Thank you so much for your understanding and for taking the time to explain the options so kindly. I really appreciate your flexibility and attention.

    At this moment, I would prefer to move forward with the refund, as that works best for me right now.

    Thank you again for your support and for wishing me well with my move. I truly appreciate it.


    Warm regards,

    Bianca



    On Wed, Jan 7, 2026 at 6:32 PM Fork Film <newyork@forknfilm.com> wrote:
    Hi Binaca,

    I absolutely understand, and we completely hear you on that. Since you are in the middle of a big move, we definitely want to make this as easy as possible for you.

    We would love to offer you a credit worth the full price of your tickets which can be used at any of our Fork n' Film locations nationwide. We are expanding to several new areas, so there might even be a venue right near where you are moving! We’d love for you to still have the chance to experience a show once you’ve settled into your new home.

    Of course, if a credit doesn't feel like the right fit for you right now, we can absolutely stick with the original plan and move forward with your refund instead. Just let me know which you prefer and I will make sure your request is prioritized!

    Wishing you all the best with your move!

    Warm regards,
    Sam
    Customer Support

    On Tue, Jan 6, 2026 at 1:08 PM Bianca Santos <santos.bianca0216@gmail.com> wrote:

    Hi Vitoria, how are you doing?

    The suggested dates would be quite difficult for me, as I will be moving to another state soon. I wanted to ask if it would be possible to receive a refund instead.


    Thank you for your understanding, and I look forward to hearing from you.


    On Tue, Jan 6, 2026 at 1:31 PM Fork Film <newyork@forknfilm.com> wrote:
    Hi Bianca,

    Thank you so much for getting back to us. We'd absolutely love to get you rescheduled for the next showing of Ratatouille! Are you available on 3/7, 3/27, OR 3/29 at 6:30PM?

    Let me know and I'll send over your new tickets!

    Warmly,
    Victoria
    Customer Support

    On Mon, Jan 5, 2026 at 7:46 PM Bianca Santos <santos.bianca0216@gmail.com> wrote:
    I’d like my ticket for ratatouille 
    On Mon, Jan 5, 2026 at 5:52 PM Fork n' Film NYC <newyork@forknfilm.com> wrote:
    ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 
    Can't see this message? View in browser

    Important Announcement


    Dear Fork n’ Film Guests,

     

    We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend.

     

    Due to unforeseen circumstances the mattinee shows on January 10th and 11th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.

     

    We're happy to change your reservation to one of the shows below. Just let us know which event you'd like to attend and we'll gladly follow up with you.

     

    • Ratatouille

    • Beauty and the Beast

    • Lady and the Tramp

    • Princess and the Frog

    • Shrek

    • Little Mermaid

    • Alice in wonderland

       

    Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience, we look forward to hearing from you soon.

     

    With gratitude,

    The Fork n’ Film Team

     

    This email was sent from this site.
    If you no longer wish to receive this email, change your email preferences here.
  • newyork@forknfilm.comto Bianca Santos <santos.bianca0216@gmail.com>Reply (operator)
    2/12/2026, 9:00:23 PM

    Re: Please Reply: Fork n' Film NYC Reservation - Important Update

    Hi Bianca,

    It is good to hear from you again, though I am incredibly sorry that it is under these circumstances. I truly hear your frustration. Nearly a month is a long time to wait for a resolution, and I realize that after our previous conversations about your move and your preference for a refund, you were expecting this to be settled by now.

    Please know that I haven't forgotten our commitment to you. Your request is still very much active and confirmed in our system; we are just navigating a manual processing queue that is moving slower than any of us would like. I am personally staying on top of this to ensure your refund does not get stalled in these final stages.

    I will continue to keep a close watch on your account and will reach out the very moment I have a confirmed transaction to share with you. Thank you for hanging in there with me a little longer as I am determined to get this finalized for you as quickly as possible.

    Warm regards,
    Sam
    Customer support

    On Wed, Feb 11, 2026 at 7:17 AM Bianca Santos <santos.bianca0216@gmail.com> wrote:

    Hi,

    It has been almost a month since I have been waiting for my refund. I previously contacted you about this issue, but so far nothing has been resolved.

    I would appreciate an update on the status of my refund as soon as possible.

    Thank you in advance for your attention.


    Best regards,

    Bianca Santos



    On Thu, Jan 15, 2026 at 3:50 PM Fork Film <newyork@forknfilm.com> wrote:
    Hi Bianca,

    Thank you so much for reaching out, and I hope you are having a wonderful week.

    I want to start by saying how much I appreciate your kindness and patience as you wait for an update. I am very grateful for your understanding while we work through our refund queue. I sincerely apologize that you haven't heard back from us since that last email; I know how important it is to stay informed when it comes to your money.

    Please rest assured that we have all the information we need on our end, and no further action is required from you at this time. We are processing these refunds manually as quickly as possible, and I have personally checked your status to ensure your request is moving forward.

    Thank you again for your incredible grace. We truly value you as a guest and are working hard to get this finalized for you.

    Warm regards,
    Sam

    On Thu, Jan 15, 2026 at 8:55 AM Bianca Santos <santos.bianca0216@gmail.com> wrote:

    Hello,

    I hope you are doing well.

    I’m writing to follow up on the refund for my canceled ticket. About a week ago, I received an email informing me that you would contact me again to process the refund, but I haven’t received any updates since then.

    Could you please let me know the current status of the refund or if there is any additional information needed from my side?

    Thank you very much for your assistance. I look forward to your response.

    Best regards,

    Bianca


    On Thu, Jan 8, 2026 at 4:14 PM Bianca Santos <santos.bianca0216@gmail.com> wrote:
    Ok, Thank you so much!

    On Thu, Jan 8, 2026 at 11:57 AM Fork Film <newyork@forknfilm.com> wrote:
    Hi Bianca,

    Thank you so much for getting back to me, and for your kind words! I am so glad I could help clarify everything for you.

    I completely understand your decision, and we will move forward with your refund as requested. I am personally overseeing our current processing batch to ensure your request stays on track and moves through the final steps smoothly.

    I will touch base with you again very soon as soon as the transaction is finalized. In the meantime, I am still wishing you the very best of luck with your move!


    Warm regards,
    Sam
    Customer Support

    On Wed, Jan 7, 2026 at 7:10 PM Bianca Santos <santos.bianca0216@gmail.com> wrote:

    Hi Sam,


    Thank you so much for your understanding and for taking the time to explain the options so kindly. I really appreciate your flexibility and attention.

    At this moment, I would prefer to move forward with the refund, as that works best for me right now.

    Thank you again for your support and for wishing me well with my move. I truly appreciate it.


    Warm regards,

    Bianca



    On Wed, Jan 7, 2026 at 6:32 PM Fork Film <newyork@forknfilm.com> wrote:
    Hi Binaca,

    I absolutely understand, and we completely hear you on that. Since you are in the middle of a big move, we definitely want to make this as easy as possible for you.

    We would love to offer you a credit worth the full price of your tickets which can be used at any of our Fork n' Film locations nationwide. We are expanding to several new areas, so there might even be a venue right near where you are moving! We’d love for you to still have the chance to experience a show once you’ve settled into your new home.

    Of course, if a credit doesn't feel like the right fit for you right now, we can absolutely stick with the original plan and move forward with your refund instead. Just let me know which you prefer and I will make sure your request is prioritized!

    Wishing you all the best with your move!

    Warm regards,
    Sam
    Customer Support

    On Tue, Jan 6, 2026 at 1:08 PM Bianca Santos <santos.bianca0216@gmail.com> wrote:

    Hi Vitoria, how are you doing?

    The suggested dates would be quite difficult for me, as I will be moving to another state soon. I wanted to ask if it would be possible to receive a refund instead.


    Thank you for your understanding, and I look forward to hearing from you.


    On Tue, Jan 6, 2026 at 1:31 PM Fork Film <newyork@forknfilm.com> wrote:
    Hi Bianca,

    Thank you so much for getting back to us. We'd absolutely love to get you rescheduled for the next showing of Ratatouille! Are you available on 3/7, 3/27, OR 3/29 at 6:30PM?

    Let me know and I'll send over your new tickets!

    Warmly,
    Victoria
    Customer Support

    On Mon, Jan 5, 2026 at 7:46 PM Bianca Santos <santos.bianca0216@gmail.com> wrote:
    I’d like my ticket for ratatouille 
    On Mon, Jan 5, 2026 at 5:52 PM Fork n' Film NYC <newyork@forknfilm.com> wrote:
    ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 
    Can't see this message? View in browser

    Important Announcement


    Dear Fork n’ Film Guests,

     

    We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend.

     

    Due to unforeseen circumstances the mattinee shows on January 10th and 11th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.

     

    We're happy to change your reservation to one of the shows below. Just let us know which event you'd like to attend and we'll gladly follow up with you.

     

    • Ratatouille

    • Beauty and the Beast

    • Lady and the Tramp

    • Princess and the Frog

    • Shrek

    • Little Mermaid

    • Alice in wonderland

       

    Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience, we look forward to hearing from you soon.

     

    With gratitude,

    The Fork n’ Film Team

     

    This email was sent from this site.
    If you no longer wish to receive this email, change your email preferences here.
    DeliveredOpenedClicked
  • santos.bianca0216@gmail.comto Fork Film <newyork@forknfilm.com>Inbound
    3/2/2026, 6:57:48 PM

    Re: Please Reply: Fork n' Film NYC Reservation - Important Update

    Hi,

    I hope you’re doing well. I’m reaching out once again regarding my refund request. I completely understand that these matters can take some time to resolve, but since it has been a while, I just wanted to kindly follow up.

    I’ve been thinking about it, and I’ll actually be returning to NYC soon. With that in mind, I believe it would be best for me to accept your previous offer of a voucher so I can repurchase the tickets for new dates.

    Additionally, I was wondering if there might be any possibility of a small courtesy discount should I purchase a second ticket. I completely understand if that’s not feasible, but I thought I would ask.

    Thank you so much for your time and assistance. I truly appreciate your help and look forward to your response.

    Best regards,
    Bianca



    On Thu, Feb 12, 2026 at 4:00 PM Fork Film <newyork@forknfilm.com> wrote:
    Hi Bianca,

    It is good to hear from you again, though I am incredibly sorry that it is under these circumstances. I truly hear your frustration. Nearly a month is a long time to wait for a resolution, and I realize that after our previous conversations about your move and your preference for a refund, you were expecting this to be settled by now.

    Please know that I haven't forgotten our commitment to you. Your request is still very much active and confirmed in our system; we are just navigating a manual processing queue that is moving slower than any of us would like. I am personally staying on top of this to ensure your refund does not get stalled in these final stages.

    I will continue to keep a close watch on your account and will reach out the very moment I have a confirmed transaction to share with you. Thank you for hanging in there with me a little longer as I am determined to get this finalized for you as quickly as possible.

    Warm regards,
    Sam
    Customer support

    On Wed, Feb 11, 2026 at 7:17 AM Bianca Santos <santos.bianca0216@gmail.com> wrote:

    Hi,

    It has been almost a month since I have been waiting for my refund. I previously contacted you about this issue, but so far nothing has been resolved.

    I would appreciate an update on the status of my refund as soon as possible.

    Thank you in advance for your attention.


    Best regards,

    Bianca Santos



    On Thu, Jan 15, 2026 at 3:50 PM Fork Film <newyork@forknfilm.com> wrote:
    Hi Bianca,

    Thank you so much for reaching out, and I hope you are having a wonderful week.

    I want to start by saying how much I appreciate your kindness and patience as you wait for an update. I am very grateful for your understanding while we work through our refund queue. I sincerely apologize that you haven't heard back from us since that last email; I know how important it is to stay informed when it comes to your money.

    Please rest assured that we have all the information we need on our end, and no further action is required from you at this time. We are processing these refunds manually as quickly as possible, and I have personally checked your status to ensure your request is moving forward.

    Thank you again for your incredible grace. We truly value you as a guest and are working hard to get this finalized for you.

    Warm regards,
    Sam

    On Thu, Jan 15, 2026 at 8:55 AM Bianca Santos <santos.bianca0216@gmail.com> wrote:

    Hello,

    I hope you are doing well.

    I’m writing to follow up on the refund for my canceled ticket. About a week ago, I received an email informing me that you would contact me again to process the refund, but I haven’t received any updates since then.

    Could you please let me know the current status of the refund or if there is any additional information needed from my side?

    Thank you very much for your assistance. I look forward to your response.

    Best regards,

    Bianca


    On Thu, Jan 8, 2026 at 4:14 PM Bianca Santos <santos.bianca0216@gmail.com> wrote:
    Ok, Thank you so much!

    On Thu, Jan 8, 2026 at 11:57 AM Fork Film <newyork@forknfilm.com> wrote:
    Hi Bianca,

    Thank you so much for getting back to me, and for your kind words! I am so glad I could help clarify everything for you.

    I completely understand your decision, and we will move forward with your refund as requested. I am personally overseeing our current processing batch to ensure your request stays on track and moves through the final steps smoothly.

    I will touch base with you again very soon as soon as the transaction is finalized. In the meantime, I am still wishing you the very best of luck with your move!


    Warm regards,
    Sam
    Customer Support

    On Wed, Jan 7, 2026 at 7:10 PM Bianca Santos <santos.bianca0216@gmail.com> wrote:

    Hi Sam,


    Thank you so much for your understanding and for taking the time to explain the options so kindly. I really appreciate your flexibility and attention.

    At this moment, I would prefer to move forward with the refund, as that works best for me right now.

    Thank you again for your support and for wishing me well with my move. I truly appreciate it.


    Warm regards,

    Bianca



    On Wed, Jan 7, 2026 at 6:32 PM Fork Film <newyork@forknfilm.com> wrote:
    Hi Binaca,

    I absolutely understand, and we completely hear you on that. Since you are in the middle of a big move, we definitely want to make this as easy as possible for you.

    We would love to offer you a credit worth the full price of your tickets which can be used at any of our Fork n' Film locations nationwide. We are expanding to several new areas, so there might even be a venue right near where you are moving! We’d love for you to still have the chance to experience a show once you’ve settled into your new home.

    Of course, if a credit doesn't feel like the right fit for you right now, we can absolutely stick with the original plan and move forward with your refund instead. Just let me know which you prefer and I will make sure your request is prioritized!

    Wishing you all the best with your move!

    Warm regards,
    Sam
    Customer Support

    On Tue, Jan 6, 2026 at 1:08 PM Bianca Santos <santos.bianca0216@gmail.com> wrote:

    Hi Vitoria, how are you doing?

    The suggested dates would be quite difficult for me, as I will be moving to another state soon. I wanted to ask if it would be possible to receive a refund instead.


    Thank you for your understanding, and I look forward to hearing from you.


    On Tue, Jan 6, 2026 at 1:31 PM Fork Film <newyork@forknfilm.com> wrote:
    Hi Bianca,

    Thank you so much for getting back to us. We'd absolutely love to get you rescheduled for the next showing of Ratatouille! Are you available on 3/7, 3/27, OR 3/29 at 6:30PM?

    Let me know and I'll send over your new tickets!

    Warmly,
    Victoria
    Customer Support

    On Mon, Jan 5, 2026 at 7:46 PM Bianca Santos <santos.bianca0216@gmail.com> wrote:
    I’d like my ticket for ratatouille 
    On Mon, Jan 5, 2026 at 5:52 PM Fork n' Film NYC <newyork@forknfilm.com> wrote:
    ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 
    Can't see this message? View in browser

    Important Announcement


    Dear Fork n’ Film Guests,

     

    We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend.

     

    Due to unforeseen circumstances the mattinee shows on January 10th and 11th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.

     

    We're happy to change your reservation to one of the shows below. Just let us know which event you'd like to attend and we'll gladly follow up with you.

     

    • Ratatouille

    • Beauty and the Beast

    • Lady and the Tramp

    • Princess and the Frog

    • Shrek

    • Little Mermaid

    • Alice in wonderland

       

    Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience, we look forward to hearing from you soon.

     

    With gratitude,

    The Fork n’ Film Team

     

    This email was sent from this site.
    If you no longer wish to receive this email, change your email preferences here.
  • newyork@forknfilm.comto Bianca Santos <santos.bianca0216@gmail.com>Reply (operator)
    3/3/2026, 6:04:18 PM

    Re: Please Reply: Fork n' Film NYC Reservation - Important Update

    Hi Bianca,

    It is so wonderful to hear from you again. Thank you for your incredible patience and for such a gracious note. We are thrilled to hear that you are planning a return trip to New York City, and we would love nothing more than to have you back in the audience with us.

    In light of your request, we have decided to go ahead and make your next visit extra special. We have generated a custom voucher code for you, which is listed below. This code is valid for the full value of two General Admission tickets. Our hope is that this allows you to rebook your own seat at your convenience and brings along a guest to enjoy the experience with you as our courtesy. Please note that this code never expires and can be used for any of our upcoming shows in NYC.

    Your Custom Code: VDBIANCASANTOS

    We truly appreciate your kindness throughout this process. We are looking forward to seeing you at the movies soon!

    Warm regards,
    Sam
    Customer Support 

    On Mon, Mar 2, 2026 at 12:57 PM Bianca Santos <santos.bianca0216@gmail.com> wrote:

    Hi,

    I hope you’re doing well. I’m reaching out once again regarding my refund request. I completely understand that these matters can take some time to resolve, but since it has been a while, I just wanted to kindly follow up.

    I’ve been thinking about it, and I’ll actually be returning to NYC soon. With that in mind, I believe it would be best for me to accept your previous offer of a voucher so I can repurchase the tickets for new dates.

    Additionally, I was wondering if there might be any possibility of a small courtesy discount should I purchase a second ticket. I completely understand if that’s not feasible, but I thought I would ask.

    Thank you so much for your time and assistance. I truly appreciate your help and look forward to your response.

    Best regards,
    Bianca



    On Thu, Feb 12, 2026 at 4:00 PM Fork Film <newyork@forknfilm.com> wrote:
    Hi Bianca,

    It is good to hear from you again, though I am incredibly sorry that it is under these circumstances. I truly hear your frustration. Nearly a month is a long time to wait for a resolution, and I realize that after our previous conversations about your move and your preference for a refund, you were expecting this to be settled by now.

    Please know that I haven't forgotten our commitment to you. Your request is still very much active and confirmed in our system; we are just navigating a manual processing queue that is moving slower than any of us would like. I am personally staying on top of this to ensure your refund does not get stalled in these final stages.

    I will continue to keep a close watch on your account and will reach out the very moment I have a confirmed transaction to share with you. Thank you for hanging in there with me a little longer as I am determined to get this finalized for you as quickly as possible.

    Warm regards,
    Sam
    Customer support

    On Wed, Feb 11, 2026 at 7:17 AM Bianca Santos <santos.bianca0216@gmail.com> wrote:

    Hi,

    It has been almost a month since I have been waiting for my refund. I previously contacted you about this issue, but so far nothing has been resolved.

    I would appreciate an update on the status of my refund as soon as possible.

    Thank you in advance for your attention.


    Best regards,

    Bianca Santos



    On Thu, Jan 15, 2026 at 3:50 PM Fork Film <newyork@forknfilm.com> wrote:
    Hi Bianca,

    Thank you so much for reaching out, and I hope you are having a wonderful week.

    I want to start by saying how much I appreciate your kindness and patience as you wait for an update. I am very grateful for your understanding while we work through our refund queue. I sincerely apologize that you haven't heard back from us since that last email; I know how important it is to stay informed when it comes to your money.

    Please rest assured that we have all the information we need on our end, and no further action is required from you at this time. We are processing these refunds manually as quickly as possible, and I have personally checked your status to ensure your request is moving forward.

    Thank you again for your incredible grace. We truly value you as a guest and are working hard to get this finalized for you.

    Warm regards,
    Sam

    On Thu, Jan 15, 2026 at 8:55 AM Bianca Santos <santos.bianca0216@gmail.com> wrote:

    Hello,

    I hope you are doing well.

    I’m writing to follow up on the refund for my canceled ticket. About a week ago, I received an email informing me that you would contact me again to process the refund, but I haven’t received any updates since then.

    Could you please let me know the current status of the refund or if there is any additional information needed from my side?

    Thank you very much for your assistance. I look forward to your response.

    Best regards,

    Bianca


    On Thu, Jan 8, 2026 at 4:14 PM Bianca Santos <santos.bianca0216@gmail.com> wrote:
    Ok, Thank you so much!

    On Thu, Jan 8, 2026 at 11:57 AM Fork Film <newyork@forknfilm.com> wrote:
    Hi Bianca,

    Thank you so much for getting back to me, and for your kind words! I am so glad I could help clarify everything for you.

    I completely understand your decision, and we will move forward with your refund as requested. I am personally overseeing our current processing batch to ensure your request stays on track and moves through the final steps smoothly.

    I will touch base with you again very soon as soon as the transaction is finalized. In the meantime, I am still wishing you the very best of luck with your move!


    Warm regards,
    Sam
    Customer Support

    On Wed, Jan 7, 2026 at 7:10 PM Bianca Santos <santos.bianca0216@gmail.com> wrote:

    Hi Sam,


    Thank you so much for your understanding and for taking the time to explain the options so kindly. I really appreciate your flexibility and attention.

    At this moment, I would prefer to move forward with the refund, as that works best for me right now.

    Thank you again for your support and for wishing me well with my move. I truly appreciate it.


    Warm regards,

    Bianca



    On Wed, Jan 7, 2026 at 6:32 PM Fork Film <newyork@forknfilm.com> wrote:
    Hi Binaca,

    I absolutely understand, and we completely hear you on that. Since you are in the middle of a big move, we definitely want to make this as easy as possible for you.

    We would love to offer you a credit worth the full price of your tickets which can be used at any of our Fork n' Film locations nationwide. We are expanding to several new areas, so there might even be a venue right near where you are moving! We’d love for you to still have the chance to experience a show once you’ve settled into your new home.

    Of course, if a credit doesn't feel like the right fit for you right now, we can absolutely stick with the original plan and move forward with your refund instead. Just let me know which you prefer and I will make sure your request is prioritized!

    Wishing you all the best with your move!

    Warm regards,
    Sam
    Customer Support

    On Tue, Jan 6, 2026 at 1:08 PM Bianca Santos <santos.bianca0216@gmail.com> wrote:

    Hi Vitoria, how are you doing?

    The suggested dates would be quite difficult for me, as I will be moving to another state soon. I wanted to ask if it would be possible to receive a refund instead.


    Thank you for your understanding, and I look forward to hearing from you.


    On Tue, Jan 6, 2026 at 1:31 PM Fork Film <newyork@forknfilm.com> wrote:
    Hi Bianca,

    Thank you so much for getting back to us. We'd absolutely love to get you rescheduled for the next showing of Ratatouille! Are you available on 3/7, 3/27, OR 3/29 at 6:30PM?

    Let me know and I'll send over your new tickets!

    Warmly,
    Victoria
    Customer Support

    On Mon, Jan 5, 2026 at 7:46 PM Bianca Santos <santos.bianca0216@gmail.com> wrote:
    I’d like my ticket for ratatouille 
    On Mon, Jan 5, 2026 at 5:52 PM Fork n' Film NYC <newyork@forknfilm.com> wrote:
    ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 
    Can't see this message? View in browser

    Important Announcement


    Dear Fork n’ Film Guests,

     

    We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend.

     

    Due to unforeseen circumstances the mattinee shows on January 10th and 11th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.

     

    We're happy to change your reservation to one of the shows below. Just let us know which event you'd like to attend and we'll gladly follow up with you.

     

    • Ratatouille

    • Beauty and the Beast

    • Lady and the Tramp

    • Princess and the Frog

    • Shrek

    • Little Mermaid

    • Alice in wonderland

       

    Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience, we look forward to hearing from you soon.

     

    With gratitude,

    The Fork n’ Film Team

     

    This email was sent from this site.
    If you no longer wish to receive this email, change your email preferences here.
    DeliveredOpenedClicked
  • santos.bianca0216@gmail.comto Fork Film <newyork@forknfilm.com>Inbound
    3/3/2026, 7:16:13 PM

    Re: Please Reply: Fork n' Film NYC Reservation - Important Update

    Hi, 
    Thank you so much for your kindness and for the generous voucher. I truly appreciate it and am very grateful for your support throughout this process.


    On Tue, Mar 3, 2026 at 1:04 PM Fork Film <newyork@forknfilm.com> wrote:
    Hi Bianca,

    It is so wonderful to hear from you again. Thank you for your incredible patience and for such a gracious note. We are thrilled to hear that you are planning a return trip to New York City, and we would love nothing more than to have you back in the audience with us.

    In light of your request, we have decided to go ahead and make your next visit extra special. We have generated a custom voucher code for you, which is listed below. This code is valid for the full value of two General Admission tickets. Our hope is that this allows you to rebook your own seat at your convenience and brings along a guest to enjoy the experience with you as our courtesy. Please note that this code never expires and can be used for any of our upcoming shows in NYC.

    Your Custom Code: VDBIANCASANTOS

    We truly appreciate your kindness throughout this process. We are looking forward to seeing you at the movies soon!

    Warm regards,
    Sam
    Customer Support 

    On Mon, Mar 2, 2026 at 12:57 PM Bianca Santos <santos.bianca0216@gmail.com> wrote:

    Hi,

    I hope you’re doing well. I’m reaching out once again regarding my refund request. I completely understand that these matters can take some time to resolve, but since it has been a while, I just wanted to kindly follow up.

    I’ve been thinking about it, and I’ll actually be returning to NYC soon. With that in mind, I believe it would be best for me to accept your previous offer of a voucher so I can repurchase the tickets for new dates.

    Additionally, I was wondering if there might be any possibility of a small courtesy discount should I purchase a second ticket. I completely understand if that’s not feasible, but I thought I would ask.

    Thank you so much for your time and assistance. I truly appreciate your help and look forward to your response.

    Best regards,
    Bianca



    On Thu, Feb 12, 2026 at 4:00 PM Fork Film <newyork@forknfilm.com> wrote:
    Hi Bianca,

    It is good to hear from you again, though I am incredibly sorry that it is under these circumstances. I truly hear your frustration. Nearly a month is a long time to wait for a resolution, and I realize that after our previous conversations about your move and your preference for a refund, you were expecting this to be settled by now.

    Please know that I haven't forgotten our commitment to you. Your request is still very much active and confirmed in our system; we are just navigating a manual processing queue that is moving slower than any of us would like. I am personally staying on top of this to ensure your refund does not get stalled in these final stages.

    I will continue to keep a close watch on your account and will reach out the very moment I have a confirmed transaction to share with you. Thank you for hanging in there with me a little longer as I am determined to get this finalized for you as quickly as possible.

    Warm regards,
    Sam
    Customer support

    On Wed, Feb 11, 2026 at 7:17 AM Bianca Santos <santos.bianca0216@gmail.com> wrote:

    Hi,

    It has been almost a month since I have been waiting for my refund. I previously contacted you about this issue, but so far nothing has been resolved.

    I would appreciate an update on the status of my refund as soon as possible.

    Thank you in advance for your attention.


    Best regards,

    Bianca Santos



    On Thu, Jan 15, 2026 at 3:50 PM Fork Film <newyork@forknfilm.com> wrote:
    Hi Bianca,

    Thank you so much for reaching out, and I hope you are having a wonderful week.

    I want to start by saying how much I appreciate your kindness and patience as you wait for an update. I am very grateful for your understanding while we work through our refund queue. I sincerely apologize that you haven't heard back from us since that last email; I know how important it is to stay informed when it comes to your money.

    Please rest assured that we have all the information we need on our end, and no further action is required from you at this time. We are processing these refunds manually as quickly as possible, and I have personally checked your status to ensure your request is moving forward.

    Thank you again for your incredible grace. We truly value you as a guest and are working hard to get this finalized for you.

    Warm regards,
    Sam

    On Thu, Jan 15, 2026 at 8:55 AM Bianca Santos <santos.bianca0216@gmail.com> wrote:

    Hello,

    I hope you are doing well.

    I’m writing to follow up on the refund for my canceled ticket. About a week ago, I received an email informing me that you would contact me again to process the refund, but I haven’t received any updates since then.

    Could you please let me know the current status of the refund or if there is any additional information needed from my side?

    Thank you very much for your assistance. I look forward to your response.

    Best regards,

    Bianca


    On Thu, Jan 8, 2026 at 4:14 PM Bianca Santos <santos.bianca0216@gmail.com> wrote:
    Ok, Thank you so much!

    On Thu, Jan 8, 2026 at 11:57 AM Fork Film <newyork@forknfilm.com> wrote:
    Hi Bianca,

    Thank you so much for getting back to me, and for your kind words! I am so glad I could help clarify everything for you.

    I completely understand your decision, and we will move forward with your refund as requested. I am personally overseeing our current processing batch to ensure your request stays on track and moves through the final steps smoothly.

    I will touch base with you again very soon as soon as the transaction is finalized. In the meantime, I am still wishing you the very best of luck with your move!


    Warm regards,
    Sam
    Customer Support

    On Wed, Jan 7, 2026 at 7:10 PM Bianca Santos <santos.bianca0216@gmail.com> wrote:

    Hi Sam,


    Thank you so much for your understanding and for taking the time to explain the options so kindly. I really appreciate your flexibility and attention.

    At this moment, I would prefer to move forward with the refund, as that works best for me right now.

    Thank you again for your support and for wishing me well with my move. I truly appreciate it.


    Warm regards,

    Bianca



    On Wed, Jan 7, 2026 at 6:32 PM Fork Film <newyork@forknfilm.com> wrote:
    Hi Binaca,

    I absolutely understand, and we completely hear you on that. Since you are in the middle of a big move, we definitely want to make this as easy as possible for you.

    We would love to offer you a credit worth the full price of your tickets which can be used at any of our Fork n' Film locations nationwide. We are expanding to several new areas, so there might even be a venue right near where you are moving! We’d love for you to still have the chance to experience a show once you’ve settled into your new home.

    Of course, if a credit doesn't feel like the right fit for you right now, we can absolutely stick with the original plan and move forward with your refund instead. Just let me know which you prefer and I will make sure your request is prioritized!

    Wishing you all the best with your move!

    Warm regards,
    Sam
    Customer Support

    On Tue, Jan 6, 2026 at 1:08 PM Bianca Santos <santos.bianca0216@gmail.com> wrote:

    Hi Vitoria, how are you doing?

    The suggested dates would be quite difficult for me, as I will be moving to another state soon. I wanted to ask if it would be possible to receive a refund instead.


    Thank you for your understanding, and I look forward to hearing from you.


    On Tue, Jan 6, 2026 at 1:31 PM Fork Film <newyork@forknfilm.com> wrote:
    Hi Bianca,

    Thank you so much for getting back to us. We'd absolutely love to get you rescheduled for the next showing of Ratatouille! Are you available on 3/7, 3/27, OR 3/29 at 6:30PM?

    Let me know and I'll send over your new tickets!

    Warmly,
    Victoria
    Customer Support

    On Mon, Jan 5, 2026 at 7:46 PM Bianca Santos <santos.bianca0216@gmail.com> wrote:
    I’d like my ticket for ratatouille 
    On Mon, Jan 5, 2026 at 5:52 PM Fork n' Film NYC <newyork@forknfilm.com> wrote:
    ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 
    Can't see this message? View in browser

    Important Announcement


    Dear Fork n’ Film Guests,

     

    We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend.

     

    Due to unforeseen circumstances the mattinee shows on January 10th and 11th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.

     

    We're happy to change your reservation to one of the shows below. Just let us know which event you'd like to attend and we'll gladly follow up with you.

     

    • Ratatouille

    • Beauty and the Beast

    • Lady and the Tramp

    • Princess and the Frog

    • Shrek

    • Little Mermaid

    • Alice in wonderland

       

    Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience, we look forward to hearing from you soon.

     

    With gratitude,

    The Fork n’ Film Team

     

    This email was sent from this site.
    If you no longer wish to receive this email, change your email preferences here.
  • newyork@forknfilm.comto Bianca Santos <santos.bianca0216@gmail.com>Reply (operator)
    3/4/2026, 12:21:43 AM

    Re: Please Reply: Fork n' Film NYC Reservation - Important Update

    It was truly my pleasure, Bianca!

    Thank you for being so wonderful to work with throughout this process. We genuinely appreciate your kindness, and it makes us even more excited to welcome you back to our NYC theater soon.

    I hope you and your guest have an absolutely magical time at the show. Please don't hesitate to reach out if you need anything else at all in the future.

    Warm regards,
    Sam

    On Tue, Mar 3, 2026 at 1:16 PM Bianca Santos <santos.bianca0216@gmail.com> wrote:
    Hi, 
    Thank you so much for your kindness and for the generous voucher. I truly appreciate it and am very grateful for your support throughout this process.


    On Tue, Mar 3, 2026 at 1:04 PM Fork Film <newyork@forknfilm.com> wrote:
    Hi Bianca,

    It is so wonderful to hear from you again. Thank you for your incredible patience and for such a gracious note. We are thrilled to hear that you are planning a return trip to New York City, and we would love nothing more than to have you back in the audience with us.

    In light of your request, we have decided to go ahead and make your next visit extra special. We have generated a custom voucher code for you, which is listed below. This code is valid for the full value of two General Admission tickets. Our hope is that this allows you to rebook your own seat at your convenience and brings along a guest to enjoy the experience with you as our courtesy. Please note that this code never expires and can be used for any of our upcoming shows in NYC.

    Your Custom Code: VDBIANCASANTOS

    We truly appreciate your kindness throughout this process. We are looking forward to seeing you at the movies soon!

    Warm regards,
    Sam
    Customer Support 

    On Mon, Mar 2, 2026 at 12:57 PM Bianca Santos <santos.bianca0216@gmail.com> wrote:

    Hi,

    I hope you’re doing well. I’m reaching out once again regarding my refund request. I completely understand that these matters can take some time to resolve, but since it has been a while, I just wanted to kindly follow up.

    I’ve been thinking about it, and I’ll actually be returning to NYC soon. With that in mind, I believe it would be best for me to accept your previous offer of a voucher so I can repurchase the tickets for new dates.

    Additionally, I was wondering if there might be any possibility of a small courtesy discount should I purchase a second ticket. I completely understand if that’s not feasible, but I thought I would ask.

    Thank you so much for your time and assistance. I truly appreciate your help and look forward to your response.

    Best regards,
    Bianca



    On Thu, Feb 12, 2026 at 4:00 PM Fork Film <newyork@forknfilm.com> wrote:
    Hi Bianca,

    It is good to hear from you again, though I am incredibly sorry that it is under these circumstances. I truly hear your frustration. Nearly a month is a long time to wait for a resolution, and I realize that after our previous conversations about your move and your preference for a refund, you were expecting this to be settled by now.

    Please know that I haven't forgotten our commitment to you. Your request is still very much active and confirmed in our system; we are just navigating a manual processing queue that is moving slower than any of us would like. I am personally staying on top of this to ensure your refund does not get stalled in these final stages.

    I will continue to keep a close watch on your account and will reach out the very moment I have a confirmed transaction to share with you. Thank you for hanging in there with me a little longer as I am determined to get this finalized for you as quickly as possible.

    Warm regards,
    Sam
    Customer support

    On Wed, Feb 11, 2026 at 7:17 AM Bianca Santos <santos.bianca0216@gmail.com> wrote:

    Hi,

    It has been almost a month since I have been waiting for my refund. I previously contacted you about this issue, but so far nothing has been resolved.

    I would appreciate an update on the status of my refund as soon as possible.

    Thank you in advance for your attention.


    Best regards,

    Bianca Santos



    On Thu, Jan 15, 2026 at 3:50 PM Fork Film <newyork@forknfilm.com> wrote:
    Hi Bianca,

    Thank you so much for reaching out, and I hope you are having a wonderful week.

    I want to start by saying how much I appreciate your kindness and patience as you wait for an update. I am very grateful for your understanding while we work through our refund queue. I sincerely apologize that you haven't heard back from us since that last email; I know how important it is to stay informed when it comes to your money.

    Please rest assured that we have all the information we need on our end, and no further action is required from you at this time. We are processing these refunds manually as quickly as possible, and I have personally checked your status to ensure your request is moving forward.

    Thank you again for your incredible grace. We truly value you as a guest and are working hard to get this finalized for you.

    Warm regards,
    Sam

    On Thu, Jan 15, 2026 at 8:55 AM Bianca Santos <santos.bianca0216@gmail.com> wrote:

    Hello,

    I hope you are doing well.

    I’m writing to follow up on the refund for my canceled ticket. About a week ago, I received an email informing me that you would contact me again to process the refund, but I haven’t received any updates since then.

    Could you please let me know the current status of the refund or if there is any additional information needed from my side?

    Thank you very much for your assistance. I look forward to your response.

    Best regards,

    Bianca


    On Thu, Jan 8, 2026 at 4:14 PM Bianca Santos <santos.bianca0216@gmail.com> wrote:
    Ok, Thank you so much!

    On Thu, Jan 8, 2026 at 11:57 AM Fork Film <newyork@forknfilm.com> wrote:
    Hi Bianca,

    Thank you so much for getting back to me, and for your kind words! I am so glad I could help clarify everything for you.

    I completely understand your decision, and we will move forward with your refund as requested. I am personally overseeing our current processing batch to ensure your request stays on track and moves through the final steps smoothly.

    I will touch base with you again very soon as soon as the transaction is finalized. In the meantime, I am still wishing you the very best of luck with your move!


    Warm regards,
    Sam
    Customer Support

    On Wed, Jan 7, 2026 at 7:10 PM Bianca Santos <santos.bianca0216@gmail.com> wrote:

    Hi Sam,


    Thank you so much for your understanding and for taking the time to explain the options so kindly. I really appreciate your flexibility and attention.

    At this moment, I would prefer to move forward with the refund, as that works best for me right now.

    Thank you again for your support and for wishing me well with my move. I truly appreciate it.


    Warm regards,

    Bianca



    On Wed, Jan 7, 2026 at 6:32 PM Fork Film <newyork@forknfilm.com> wrote:
    Hi Binaca,

    I absolutely understand, and we completely hear you on that. Since you are in the middle of a big move, we definitely want to make this as easy as possible for you.

    We would love to offer you a credit worth the full price of your tickets which can be used at any of our Fork n' Film locations nationwide. We are expanding to several new areas, so there might even be a venue right near where you are moving! We’d love for you to still have the chance to experience a show once you’ve settled into your new home.

    Of course, if a credit doesn't feel like the right fit for you right now, we can absolutely stick with the original plan and move forward with your refund instead. Just let me know which you prefer and I will make sure your request is prioritized!

    Wishing you all the best with your move!

    Warm regards,
    Sam
    Customer Support

    On Tue, Jan 6, 2026 at 1:08 PM Bianca Santos <santos.bianca0216@gmail.com> wrote:

    Hi Vitoria, how are you doing?

    The suggested dates would be quite difficult for me, as I will be moving to another state soon. I wanted to ask if it would be possible to receive a refund instead.


    Thank you for your understanding, and I look forward to hearing from you.


    On Tue, Jan 6, 2026 at 1:31 PM Fork Film <newyork@forknfilm.com> wrote:
    Hi Bianca,

    Thank you so much for getting back to us. We'd absolutely love to get you rescheduled for the next showing of Ratatouille! Are you available on 3/7, 3/27, OR 3/29 at 6:30PM?

    Let me know and I'll send over your new tickets!

    Warmly,
    Victoria
    Customer Support

    On Mon, Jan 5, 2026 at 7:46 PM Bianca Santos <santos.bianca0216@gmail.com> wrote:
    I’d like my ticket for ratatouille 
    On Mon, Jan 5, 2026 at 5:52 PM Fork n' Film NYC <newyork@forknfilm.com> wrote:
    ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 
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    Important Announcement


    Dear Fork n’ Film Guests,

     

    We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend.

     

    Due to unforeseen circumstances the mattinee shows on January 10th and 11th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.

     

    We're happy to change your reservation to one of the shows below. Just let us know which event you'd like to attend and we'll gladly follow up with you.

     

    • Ratatouille

    • Beauty and the Beast

    • Lady and the Tramp

    • Princess and the Frog

    • Shrek

    • Little Mermaid

    • Alice in wonderland

       

    Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience, we look forward to hearing from you soon.

     

    With gratitude,

    The Fork n’ Film Team

     

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