Hi,

It has been more than 2 weeks and I am still awaiting my refund with receipt. Please refund me asap, as this was not a great experience with you guys cancelling and I would like my money back asap.

Janina Matsikas

On Jan 15, 2026, at 3:51 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Janina,

Thank you for following up with us, and I hope you are having a lovely evening.

I truly appreciate you sending over your receipt and checking in. I completely understand that you are eager to see those funds back in your account, and I want to sincerely thank you for your patience while we work through this process.

Because we are a small team handling each of these refunds manually to ensure total accuracy, it is difficult for me to provide a specific estimated date for when it will be finalized. Please rest assured, however, that we have everything we need on our end and your request is absolutely being looked after.

We value your grace and understanding more than I can say, and we are doing our very best to get this completed for you as quickly as we can.

Warm regards,

Sam

On Wed, Jan 14, 2026 at 8:02 PM janina matsikas <janinamatsikas@gmail.com> wrote:

Good evening,

I am following up with my refund with the receipt since it has already been a week. If you are able to give me an estimated time in which I will receive these, please let me know. Thank you.

Janina Matsikas

On Jan 8, 2026, at 12:02 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Janina,

I am so incredibly sorry to hear that those dates won't work for you! I truly share in your disappointment, as we were so excited to have you join us and experience the magic firsthand.

I completely understand, and we will move forward with your refund right away. I am personally overseeing our current processing batch to ensure your request is prioritized and moves through the final steps smoothly.

I will touch base with you the very moment it is complete to provide you with your receipt and confirmation. We truly hope we'll have the chance to host you for a future event when the timing is just right!

Warmly,

Victoria

Customer Support

On Wed, Jan 7, 2026 at 6:55 PM janina matsikas <janinamatsikas@gmail.com> wrote:

Unfortunately those dates won’t work for me. I’m extremely disappointed that this did not work out, I was so excited as well. If we can proceed with a refund with a receipt that would be great, thank you.

Janina Matsikas

On Jan 7, 2026, at 12:55 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Janina,

Thanks so much for getting back to me. At this time, Ratatouille on 3/7 has reached full capacity. I'm so sorry! We do have plenty of availability left for 3/27 and 3/29 so please let me know which date works best for you and I'll send over tickets right away!

Warmly,

Victoria

Customer Support

On Wed, Jan 7, 2026 at 7:58 AM janina matsikas <janinamatsikas@gmail.com> wrote:

I will pick the 3/7 date please!

Janina Matsikas 

On Jan 6, 2026, at 1:15 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Janina,

Thank you so much for getting back to us. We'd absolutely love to get you rescheduled for the next showing of Ratatouille! Are you available on 3/7, 3/27, OR 3/29 at 6:30PM?

Let me know and I'll send over your new tickets!

Warmly,
Victoria
Customer Support

On Mon, Jan 5, 2026 at 6:58 PM janina matsikas <janinamatsikas@gmail.com> wrote:

Good evening,

I would like to attend another ratatouille Fork n’ Film event. Please let me know available dates and times.

Janina Matsikas

On Jan 5, 2026, at 5:58 PM, Fork n' Film NYC <newyork@forknfilm.com> wrote:



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Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend.   Due to unforeseen circumstances the matinee shows on January 10th and 11th have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We're happy to change your reservation to one of the shows below. Just let us know which event you'd like to attend and we'll gladly follow up with you.   Ratatouille Beauty and the Beast Lady and the Tramp Princess and the Frog Shrek Little Mermaid Alice in wonderland   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience, we look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

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