Re: Fork n' Film San Francisco Reservation - Important Announcement



Dear Andre,

Thank you for your email. We wanted to provide an update on your refund. Refunds are being processed in the order they were received, but the process is taking longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.

While I can’t give you an exact date just yet, please know it’s a top priority for us and we are working on it. Once your refund has been processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out, we’re happy to help!

Warmly,

Liz

On Sat, Jan 17, 2026 at 12:54 PM Andre Ignoffo <andreignoffo@icloud.com> wrote:

Dear Liz,

Thanks for keeping me updated. Please let me know when the refund can be processed. 

Best Regards,

Andre Ignoffo 

On Jan 15, 2026, at 12:38 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Dear Andre,

I want to sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

Please know this decision was made only after every possible option was considered. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take a little longer than usual as we’re currently managing a high volume, but we’ll be sure to keep you updated along the way.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Liz

On Mon, Jan 12, 2026 at 4:28 PM Andre Ignoffo <andreignoffo@icloud.com> wrote:

Hello Liz,

Just following up on my prior request. Were you able to process the refund? Let me know.

Thanks,

Andre Ignoffo 

On Jan 7, 2026, at 1:30 PM, Andre Ignoffo <andreignoffo@icloud.com> wrote:

Dear Liz,

Thanks for letting me know. Unfortunately, I will not have any time to attend an nyc location as college will be in full swing. So, if you could please provide a full refund to the original payment method that would be great. 

Thanks,

Andre Ignoffo 

On Jan 6, 2026, at 10:53 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Andre,

We understand and would be happy to process a full refund for you.

However, since you mentioned you are moving back to New York, we wanted to let you know that we also have a location in NYC. Would you be interested in attending a show there instead?

Please let us know your thoughts.

Best regards,

Liz

On Mon, Jan 5, 2026 at 7:36 PM Andre Ignoffo <andreignoffo@icloud.com> wrote:

Dear Liz,

Thank you so much for getting back to me. Unfortunately, I’m in SF for a limited amount of time as I will be flying back to New York for college. I’m requesting a full refund given the extenuating circumstances. Please let me know your thoughts.

Best regards,

Andre Ignoffo 

, 

On Jan 5, 2026, at 4:32 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Andre,

For January, we have Beauty and the Beast available on the 17th.

Regarding your interest in Princess and the Frog and Ratatouille, we have the following dates available in February:

- Princess and the Frog: February 20 at 9:30 PM and February 21 at 9:30 PM

- Ratatouille: February 28

Please let us know if any of these dates work for you.

Best regards,

Liz

On Mon, Jan 5, 2026 at 1:32 PM Andre Ignoffo <andreignoffo@icloud.com> wrote:

Dear Fork N Film Team,

I hope you are doing well. What are your dates of availability in January for Ratatouille or Princess and the Frog? Please let me know at your earliest convenience. 

Best Regards,

Andre Ignoffo 

On Jan 5, 2026, at 1:13 PM, Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:

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Important Announcement Dear Fork n’ Film Guests,   We hope this message finds you well. We’re reaching out with an important update regarding your reservation for this weekend.   Due to unforeseen circumstances the shows for this weekend (1/9-1/11) have been cancelled. We understand this may be disappointing and we are truly sorry for any inconvenience this causes.   We're happy to change your reservation to one of the shows below. Just let us know which event you'd like to attend and we'll gladly follow up with you.   Ratatouille Beauty and the Beast Lady and the Tramp Princess and the Frog Shrek The Little Mermaid Alice in Wonderland   Once again, we sincerely apologize for the cancellation and truly appreciate your understanding. Please reply to this email at your very earliest convenience, we look forward to hearing from you soon.   With gratitude, The Fork n’ Film Team

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