Re: Have not heard back from anyone

Hello, 

I just wanted to make sure this didn’t get lost in the shuffle. I understand it will still take time but wondering if there was an eta  on refund ? 

Best,

Jessica 

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From: Fork n Film <info@forknfilm.com>
Sent: Wednesday, 29 July 2026 12:17:27
To: Jay_see_ca <jjbarrett32@gmail.com>
Subject: Re: Have not heard back from anyone

 

Hello Jessica,

Thank you for reaching out. We hope you are doing well. We understand that you were hoping to have a magical Fork n' Film experience and we truly appreciate your support.

At this time, our Portland location is on pause. We are happy to accommodate a refund.

Your refund request has been logged. Please note that refunds are currently taking longer than expected to process. We sincerely apologize for the delay and any inconvenience this has caused. We'll send you a confirmation email as soon as your refund has been finalized.

We truly appreciate your patience and understanding while we work to get this resolved. If you have any questions in the meantime, please don't hesitate to reach out.

Warmly,

Esperanza

Customer Support

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From: Jay_see_ca <jjbarrett32@gmail.com>
Sent: Wednesday, July 29, 2026 9:35 AM
To: Fork n Film <info@forknfilm.com>
Subject: Re: Have not heard back from anyone

 

Hello again, 

I was hoping to redo my daughter's birthday this year since she turned 16. Unfortunately I'm not seeing anything for the Portland area fork n film,  or at least I can't find anything online. At this point if I can just get the refund that would be great. Sorry for all the back and forth. We were really looking forward to experiencing this. If someone can confirm a refund and that the email has been received that would be great. 

Thank you,

Jessica Barrett

On Thu, Mar 12, 2026 at 10:26 AM Jay_see_ca <jjbarrett32@gmail.com> wrote:

Hello Sierra, 

I will save this, Thank you! 

Best,

Jessica 

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From: Fork n' Film <info@forknfilm.com>
Sent: Wednesday, March 11, 2026 4:52:19 PM
To: Jay_see_ca <jjbarrett32@gmail.com>
Subject: Re: Have not heard back from anyone

 

Hi Jessica,

The details for your credit are listed below. When you are ready to redeem your credit, just enter the code at checkout.

Credit amount: $409.98

Credit code: SRJESSICABARRETT

If you have any questions or concerns, please let us know!

Warm regards,

Sierra

On Tue, Jan 13, 2026 at 6:54 PM Jay_see_ca <jjbarrett32@gmail.com> wrote:

Hello Sierra, 

We would appreciate the credit when more shows are available, that way we can take our time and pick a show we would really enjoy together.  I understand things tend to be crazy and appreciate someone reaching out. 

Best, 

Jessica Barrett 

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From: Fork n' Film <info@forknfilm.com>
Sent: Friday, January 9, 2026 11:12:20 AM
To: Jay_see_ca <jjbarrett32@gmail.com>
Subject: Re: Have not heard back from anyone

 

Hello Jessica!

I would like to apologize for the delayed communication from our team. We have been experiencing a high volume of inquiries and are trying our best to respond to everyone as thoughtfully as we can. It seems as though during the chaos of everything, your messages were overlooked, and this is not the kind of care that we wish to provide our guests. 

I am more than happy to assist you with rescheduling your event, and due to the lack of communication on our part, we would like to offer you a complimentary upgrade to VIP for whichever event you choose! I have listed all of our available shows below.

Beauty and the Beast

• January 16th, 6:30PM

Lady and the Tramp

• February 13th, 6:30PM
• February 14th, 6:30PM

Ratatouille

• February 15th, 1:30PM
• February 15th, 6:30PM
• March 27th, 6:30PM
• March 28th, 6:30PM

Princess and the Frog

• February 20th, 6:30PM

Shrek

• March 13th, 6:30PM
• March 14th, 6:30PM

The Little Mermaid

• April 3rd, 6:30PM
• April 4th, 6:30PM

Alice in Wonderland

• April 17th, 6:30PM
• April 18th, 6:30PM

Please let me know which of these events you would like to attend, and I will send your tickets over right away.

If none of these dates work for you, I can also provide you with a credit for 2 tickets, so you can attend when we have more shows available. The credit would not expire, so there is no pressure to use it within a certain timeframe. 

Take some time to think these options over, and let me know how you would like to proceed. I look forward to hearing from you!

Warm regards,

Sierra

On Fri, Jan 9, 2026 at 9:43 AM Jay_see_ca <jjbarrett32@gmail.com> wrote:

Hello Amanda,

I haven't heard back about anything, Can I just receive a refund?  I just wanted to have a fun experience with my daughter. Now, I am just ready to move on from this.

Best, 

Jessica 

On Mon, Dec 22, 2025 at 11:58 AM Jay_see_ca <jjbarrett32@gmail.com> wrote:

Hello Amanda,

Thank you for getting back to me so quickly. It's the Portland, Oregon location. I sent an email back in October on the 26th I believe. I had tickets originally for Lion King  for my daughter's birthday in July. The viewing was originally on 7/12 that had been cancelled and moved to a different day  07/14  and then that day was also canceled. I opted to pick a different movie in October on the 25th, but I ended up having emergent surgery to have my gallbladder removed the week prior and was unable to attend. I was trying to reach out to see if we can be refunded the original cost  or  even just find another showing to attend.  I will attach the original confirmation emails and payment if that helps. 

Best, 

Jessica

On Mon, Dec 22, 2025 at 10:27 AM Fork n' Film <info@forknfilm.com> wrote:

Hi Jessica,

I’m very sorry for the delay in getting back to you, and I completely understand how frustrating that must have been. Thank you for your patience.

I’d be happy to help. Could you please let me know which location your inquiry is regarding and how we can best assist you? Once I have that information, I can make sure it’s directed appropriately and help move things forward for you.

Best,
Amanda

On Mon, Dec 22, 2025 at 10:11 AM Jay_see_ca <jjbarrett32@gmail.com> wrote:

Hello,

I have still not heard back from anyone. I understand being busy, but it has been a while since I sent out an email. Can someone please call 304-543-3734 or email me back jjbarrett32@gmail.com. Thank you.

Jessica Barrett