Can I please get an update on refund?

On Thu, Jan 15, 2026 at 11:16 AM Fork Film <newyork@forknfilm.com> wrote:

Hi Nicole,

Thank you so much for reaching out again, and I want to start by thanking you for your incredible patience throughout this process. I truly appreciate you sticking with us while we work through this.

I completely hear your concerns, and I understand that even with manual processing, it feels like it has been a long time. I am so sorry for the delay and any stress this has caused you. Please know that getting this sorted out for you is a top priority for me.

I am going to check in with our billing team immediately to see exactly what is holding this up and make sure your refund is pushed through. I will be personally monitoring your account until this is resolved!

Warm regards,

Sam

Customer Support

On Tue, Jan 13, 2026 at 8:59 AM Nicole McGraw <brooklyncoli@gmail.com> wrote:

Hello,

I am checking in again on the refund for the Dec 27th show that was cancelled.  I understand its being manually taken care of, but as of now I havent received anything.  Please keep me updated.  I dont see why it would take this long even if its done manually.  Thank you

Nicole McGraw

706-726-8477

On Fri, Dec 19, 2025 at 1:08 PM Fork n' Film NYC <newyork@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We hope this message finds you well. We are reaching out with an important update regarding your reservation for Elf this weekend. Due to unforeseen circumstances, all showtimes on Saturday, December 27th have been cancelled. We are truly sorry for the inconvenience a‌ ‌ ‌ ‌ ‌ ‌ 

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Important Update Dear Fork n’ Film Guests,   We hope this message finds you well. We are reaching out with an important update regarding your reservation for Elf this weekend. Due to unforeseen circumstances, all showtimes on Saturday, December 27th have been cancelled. We are truly sorry for the inconvenience and appreciate your understanding.   We know how much you were looking forward to joining us, and we would love to help you rebook your tickets for one of the available showtimes   Elf Decenber 26th, 5:30PM, Doors open at 5:00PM January 4th, 6:30PM, Doors open at 6:00PM   Our team will be calling you to assist with rescheduling your event. You are also welcomed and encouraged to reply to this email if you prefer.   If you prefer to save your tickets for another future Fork n' Film show of your choice, we're happy to accommodate this as well. Just let us know and we'll gladly follow up with you.   We are also excited to share that these shows will take place at X-GOLF Brooklyn, located at 105 N 13th Street, Brooklyn, NY 11249. It is a fantastic venue, and we cannot wait for you to experience Fork n’ Film in this new space.   Please reach out at your earliest convenience, and we will gladly take care of the next steps for you.   We truly look forward to welcoming you soon and making your Fork n’ Film experience a great one.   Wishing you an amazing day.   Warm regards, The Fork n’ Film Team

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